eZee Absolute

AUGUST 29, 2023

With countless operations starting from housekeeping to revenue management, hoteliering is a hectic task and the essence of perfection is often lost. From the moment a reservation is made to the final farewell, the intricacies of hotel operations dictate the level of comfort, satisfaction, and delight experienced by each guest.

Housekeeping 91

Housekeeping Training Guest Services Communication 91

InnQuest

SEPTEMBER 12, 2023

It encompasses tasks such as front office operations, housekeeping, food and beverage services, maintenance, sales, marketing and financial management. It handles guest reservations, check-in/check-out processes, and room assignments and provides concierge services. Effective communication and resolution strategies are pivotal.

Maintenance 220

Maintenance Guest Satisfaction POS Systems Housekeeping 220

SiteMinder

MAY 8, 2024

An Airbnb property management service is designed to streamline your short-term rental operations by handling essential tasks such as listing optimisation, guest communication, and check-in/check-out logistics. Communicate with guests promptly and professionally. This will help you maximise occupancy and revenue.

Property Management 52

Property Management Maintenance Communication Housekeeping 52

Revenue Hub

MAY 26, 2023

Communication Your guests want to be informed and heard, and they want their preferences to be considered. Maintain a good communication skill so you are able to listen to their needs, answer their questions and value their feedback. What are the 3 Important Components of Guest Experience?

Housekeeping 90

Housekeeping Reservations Communication Article 90

InnQuest

AUGUST 15, 2023

Each OTA has its own system, interface and requirements for updating room availability, rates and reservations. Each of these channels provides a set of APIs that allow the channel manager to communicate with their servers. Staff should efficiently navigate the system and manage reservations.

Reservations 130

Reservations Book Property Management Pricing 130

InnQuest

JANUARY 26, 2023

Streamline Daily Operations Automated hotel management solutions communicate and update users and hoteliers as and when rooms are reserved, helping guests make direct bookings via the hotel’s website, third-party portals, or RFP management solutions.

Reservations 136

Reservations Housekeeping Property Management Book 136

Hotelogix

APRIL 18, 2024

And what can one expect from guests who have confirmed reservations and yet been denied a room? Departments such as front desk and housekeeping, kitchen, and service, need to clearly and effectively communicate with each other at all times. Well, a vitriolic review is inevitable, is it not?

Blog 130

Blog Communication Definition Book 130

InnQuest

SEPTEMBER 13, 2022

Automated housekeeping processes. Hotel housekeeping management systems work by tracking the status of each room in the hotel. This information can help housekeeping staff plan their time more effectively and ensure that all rooms are clean and ready for guests. Digital check-in kiosks. Digital folders. Smart room technology.

Housekeeping 130

Housekeeping Book Guest Satisfaction Information 130

Hotel Business

NOVEMBER 15, 2022

A browser-based cloud and on-premise PMS solution for independent hotels, luxury resorts, conference centers, vacation rentals and multi-property groups, Maestro’s seamless communication with the ALICE platform provides a host of operational benefits for hoteliers, the company reports. “We

Housekeeping 52

Housekeeping Reservations Information Communication 52

SiteMinder

OCTOBER 11, 2022

This can include making restaurant reservations, arranging transport and providing information about the local area. Reservation agent. A reservation agent is similar to a concierge but their duties are limited to making reservations for guests. This can sometimes involve assisting the concierge in making reservations.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

eZee Absolute

NOVEMBER 19, 2023

Every hotel requires quality staff on all fronts; be it administration, maintenance, kitchen, housekeeping, or frontdesk. Ranging from reservations management, attending to guests, performing all front office operations , maintaining cleanliness in hotel rooms and premises, and more. It is inevitable that with the right strategies.

Housekeeping 98

Housekeeping Travel and Tourism Book Marketing 98

InnQuest

AUGUST 11, 2022

Furthermore, with our customizable booking engine , you can tailor the customer booking experiences and manage all your reservations in one place. These services include hotel bookings, check-ins and check-out, housekeeping, billing, sending personalized messages to guests, etc.

Book 130

Book Blog Property Management Housekeeping 130

Revenue Hub

NOVEMBER 23, 2022

Between online chatbots that can answer basic hotel questions to AI that can take over reservations at your call center, integrating Artificial Intelligence (AI) into your hotel or casino operations can streamline operational efficiencies and cut down on costs, which comes at a crucial time for hospitality.

Reservations 92

Reservations Book Training Housekeeping 92

SiteMinder

OCTOBER 11, 2022

Reservations agent. Taking reservations or bookings over the phone. Making restaurant reservations and booking taxis on behalf of guests. An open plan back-office space could be beneficial as it allows easy communication between departments. Housekeeping department. Hotel housekeeping jobs.

Front of House 59

Front of House Housekeeping Maintenance Back of House 59

SiteMinder

MARCH 13, 2024

However, unique channels like Airbnb, Mr and Mrs Smith , or Lastminute.com can also provide strong reservation and revenue opportunities. Best hotel reservation app Determining the best hotel reservation app depends on how you define it, because it will mean different things to travellers and hotels.

Book 78

Book Reservations Blog Housekeeping 78

InnQuest

SEPTEMBER 28, 2022

The cloud PMS software must be adept at all key functions like getting listed online, making reservations, facilitating guest entry and housekeeping to communicating with guests all-throughout. In addition to that, it must be compatible with other hotel systems, (e.g.

Property Management 130

Property Management Catering Housekeeping Accounting 130

SiteMinder

FEBRUARY 29, 2024

This training covers a wide range of areas including customer service, communication, problem-solving, and operational management. To develop effective interpersonal communication skills for better interaction with guests and team members. To enhance cross-departmental communication, ensuring a seamless guest experience.

Training 52

Training Customer Service Communication Guest Satisfaction 52

SiteMinder

NOVEMBER 27, 2022

If you are ready to brush up on all things housekeeping, this blog covers everything from hotel room cleaning checklists to tips and software to support your team. A hotel room cleaning policy lays the foundation for all housekeeping-related activities. Update housekeeping checklists when new amenities are added.

Housekeeping 59

Housekeeping Back of House Scheduling Blog 59

Revenue Hub

OCTOBER 14, 2022

This involves thinking beyond the scope of the guestroom, offering activities, dinner reservations, spa appointments and more. Two-Way Communication. Most commonly performed through email and SMS, these digital conversations allow independent operators to maintain communications at a scale that was once only possible at the big brands.

Book 84

Book Housekeeping Communication Information 84

STAAH

JULY 11, 2023

The “HospiTech” space is awash with solutions that promise they are the new panacea or can provide silver bullets to unwary hoteliers; non more so than “All-in-One Property Management System (PMS)” providing channel management and booking engine capabilities (as well as of course managing reservations).

Property Management 84

Property Management Front Desk Operations Pricing Reservations 84

Les Roches

DECEMBER 27, 2023

They need excellent communication and interpersonal skills, should be able to multitask, maintain composure under pressure and demonstrate a high level of professionalism.

Guest Services 52

Guest Services Definition Customer Service Concierge 52

InnQuest

NOVEMBER 21, 2022

The 2022 Changing Traveller Report also revealed that the majority of guests are happy to have post-stay communications and continue to build a relationship with accommodation providers, especially guests staying in boutique or luxury hotels. Auto pre and post stay emails and full guest communications. Conclusion.

Housekeeping 130

Housekeeping Book Property Management Pricing 130

Hotel Owner

JUNE 19, 2023

We’re in our fourth year of operating pop-up hotels throughout the UK and Europe, managing reservations, distribution and pricing, as well as reception, cleaning and maintenance staff. Manage expectations Maintain open and transparent communication with students residing in the accommodation.

Concierge 105

Concierge Housekeeping Maintenance Book 105

InnQuest

SEPTEMBER 21, 2022

More than ever before, hotels should place a high premium on maintaining strict hygiene and housekeeping standards. Mobile app s are on the rise in the hospitality industry and they give your guests the ability to view hotel information, gain access to their rooms, communicate with staff, order from the restaurant, and much more.

Communication 130

Communication Customer Service Guest Satisfaction Book 130

Les Roches

JANUARY 8, 2024

These innovations in hotels range from processes that handle reservations and check-ins to implementing effective marketing strategies, for example, smartphone notifications informing guests about room availability. With the help of mobile­ apps, guests can effortlessly re­quest room service or housekeeping. More importantly, 38.5%

Housekeeping 52

Housekeeping Training Hospitality Management Travel and Tourism 52

SiteMinder

OCTOBER 10, 2022

While we’d generally recommend asking open questions, this is a very subtle opportunity to test the candidate’s communication skills. What is your experience with using point-of-sale/reservation systems? A hotel assistant manager needs to have strong leadership skills as well as good organisational and communication skills.

Housekeeping 52

Housekeeping Customer Service Communication Concierge 52

Hotel Business

NOVEMBER 27, 2023

For example, when a guest calls the front desk for extra towels, the attendant in many cases must make another call to housekeeping, taking up precious time. Some solutions even interface directly with task management and housekeeping systems to automate the entire process.

Housekeeping 64

Housekeeping Information Catering Reservations 64

Metasphere

AUGUST 7, 2022

Hotel robots can be categorized into four major categories : chatbots, robotic service bots, housekeeping robots , and voice assistant robots. Hotel chatbots are artificial intelligence programs that can have a conversation (either text- or voice-based communication) with guests. and natural) to the conversation.

Housekeeping 52

Housekeeping Communication Reservations Article 52

Revenue Hub

JULY 11, 2023

They are crucial to establishing inter and intra-departmental communication, and one of the most important ways to get things done in a hotel. Housekeeping and Rooms Manager: The fulfillment of upsell offers requires synchronization between a number of departments – but it is particularly heavily reliant on housekeeping.

Housekeeping 71

Housekeeping Article Reservations Accounting 71

eZee Absolute

DECEMBER 27, 2022

Communicate with guests. Early forms of hotel automation involved the use of computers for managing reservations and check-ins. As technology continues to advance, it is likely that hotel automation will also evolve and change the way hotels operate and guests make reservations. Focus on continuously improving.

Training 59

Training Reservations Communication Property Management 59

SiteMinder

OCTOBER 11, 2022

Cloud-based PMS solutions are a superior way to automate and accelerate all the important processes at your hotel including; Taking and confirming bookings, Managing reservations, Generating bills and reports, Check-in/out, Room transfers, Checking/editing availability, Guest communication. Housekeeping. Front desk operations.

Housekeeping 52

Housekeeping Property Management Book Reservations 52

Xotels

NOVEMBER 23, 2023

The front of the house encompasses guest-facing roles such as receptionists, servers, housekeepers, and concierge. Housekeeping & Maintenance: Guest perceptions of a hotel are heavily influenced by the cleanliness and maintenance of rooms and common areas. Utilise sales techniques to present options and alternatives to guests.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Xotels

NOVEMBER 23, 2023

The front of the house encompasses guest-facing roles such as receptionists, servers, housekeepers, and concierge. Housekeeping & Maintenance: Guest perceptions of a hotel are heavily influenced by the cleanliness and maintenance of rooms and common areas. Utilise sales techniques to present options and alternatives to guests.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Les Roches

JULY 21, 2023

Known as hotel property management systems or hotel PMS , this software enables hotel management to use digital platforms to streamline operations such as bookings, guest check-ins and housekeeping coordination, while enhancing guest experiences. It allows guests to make online reservations and check-in and check-out effortlessly.

Property Management 52

Property Management Housekeeping Reservations Training 52

Les Roches

JUNE 5, 2023

Housekeeping is very important in the hospitality industry because customers expect a high level of cleanliness at venues. Food and beverage managers will also be responsible for room service or other food and drink services that a hotel offers. You would be responsible for arranging everything in the customer-facing part of the restaurant.

Menu Planning 52

Menu Planning Housekeeping Front of House Training 52

Les Roches

JULY 21, 2023

Understanding customer service skills Whether answering inquiries over the telephone or greeting guests in person, customer service skills are defined as those employed when communicating with consumers or clients. So the communication style you use with one customer might not be appropriate to use with another.

Customer Service 52

Customer Service Communication Training Hospitality Management 52

SiteMinder

AUGUST 29, 2023

Whether it’s the front desk staff, housekeeping, or the management team, ensuring they are compensated fairly is vital for maintaining service quality and guest satisfaction. Housekeeping Supplies Beyond hotel room costs, which cover the basic amenities in each room, there are recurring expenses related to housekeeping supplies.

Housekeeping 52

Housekeeping Guest Satisfaction Book Maintenance 52