MEWS

JUNE 20, 2023

Guest satisfaction is the main driver of the hospitality industry – it directly influences customer loyalty, positive reviews and repeat bookings. That's why hotels are always looking for ways to surpass guest expectations. But is focusing on one-of-a-kind experiences and personalized services enough?

Guest Satisfaction 130

Guest Satisfaction Book 130

Hospitality Net

MARCH 1, 2024

The Global Hotel Alliance (GHA) and RobosizeME are proud to announce a groundbreaking innovation set to transform hotel operations and guest experiences across the GHA network. RobosizeME, a pioneering automation solution, enables hotels to shift their focus from mundane tasks to delivering unparalleled guest satisfaction.

Guest Satisfaction 74

Guest Satisfaction 74

eHotelier

MARCH 20, 2024

Imagine a weary traveller stepping into your hotel, their excitement for their stay slowly deflating as they're met with disappointment.

Guest Satisfaction 130

Guest Satisfaction 130

Revenue Hub

MARCH 5, 2024

Whether booking confirmations, check-in details, responses to reviews or simple requests for information, AI responds in real-time, reducing wait times and increasing overall guest satisfaction. This ensures that automated communication is enriched by human emotionality and that guests continue to be offered an authentic experience.

Guest Satisfaction 93

Guest Satisfaction Communication Training Information 93

eHotelier

NOVEMBER 27, 2022

To make a good impression on your guests, focusing on satisfying their senses is an essential step to making your hotel unforgettable. There is an old saying that goes: feed man’s senses, and you will make them the happiest man alive.

Guest Satisfaction 278

Guest Satisfaction 278

Revenue Hub

SEPTEMBER 22, 2023

Hotel overbooking can be a double-edged sword, offering potential financial benefits while also presenting risks to guest satisfaction and reputation. The decision to engage in overbooking should be carefully considered, taking into account market factors, historical data, risk management strategies, and guest communication protocols.

Guest Satisfaction 89

Guest Satisfaction Reservations Communication Article 89

eHotelier

JULY 30, 2023

Today’s guests demand autonomy and convenience. Hotels are challenged to provide information and services that suit their guests when they need them most. Hoteliers have found an increasing demand for in-room and mobile dining, and those who have been able to provide this service have seen a great return on investment.

Guest Satisfaction 130

Guest Satisfaction Information 130

eHotelier

MARCH 28, 2023

Travel Outlook, The Premier Hotel Call Center™, is pleased to announce that The J Collection, a group of 14 unique, locally owned, and operated hotels and residences, has partnered with Travel Outlook to optimize voice revenue and improve guest satisfaction.

Guest Satisfaction 130

Guest Satisfaction 130

Hospitality Net

MARCH 10, 2024

Guest satisfaction within food and beverage and culinary is intricately linked to the overall dining experience, encompassing elements such as food quality, service, ambiance, and the influence of social media.

Guest Satisfaction 75

Guest Satisfaction 75

Revenue Hub

JUNE 23, 2023

Hotel guest satisfaction refers to how happy guests are with the hotel’s facilities, amenities and level of service. NB: This is an article by Mews It helps measure whether the hotel lives up to the guest’s expectations. Reputation management Reputation management gives you an idea of how happy guests are.

Guest Satisfaction 80

Guest Satisfaction Concierge Article Book 80

Hospitality Net

MARCH 15, 2024

Hotel owners increasingly recognize the importance of enhancing guest satisfaction and operational efficiency and ensuring these critical elements are intricately woven into the financial fabric of their brand agreements.

Guest Satisfaction 97

Guest Satisfaction 97

Revenue Hub

JULY 3, 2023

However, by implementing proactive measures and adopting best practices, hotels can mitigate revenue loss, optimize inventory management, and enhance overall guest satisfaction. Flexible policies not only enhance guest satisfaction but also incentivize them to retain their bookings rather than canceling.

Guest Satisfaction 93

Guest Satisfaction Communication Book Customer Service 93

Hospitality Net

JUNE 16, 2023

Guest satisfaction is the evaluation of the quality of a guest’s stay in a hotel, and it impacts how likely they are to return or recommend your property.

Guest Satisfaction 97

Guest Satisfaction 97

Hotel Business

JANUARY 23, 2023

That amenity will have an effect on the guests’ enjoyment of their stay, with 85% of those surveyed after their massages indicating that it will encourage them to stay at the property again. The post Web Exclusive: HydroMassage can improve guest satisfaction appeared first on hotelbusiness.com.

Guest Satisfaction 103

Guest Satisfaction 103

Lodging Magazine

APRIL 17, 2023

Hotel companies and brands alike have identified these options as the best way to meet the changing demands of time-starved guests with the food items they crave.

Guest Satisfaction 111

Guest Satisfaction Marketing Magazine 111

Hospitality Net

SEPTEMBER 7, 2023

Power 2023 North America Third-Party Hotel Management Guest Satisfaction Benchmark,SM released today, those investments are paying off in the form of strong satisfaction scores for quality of the guest room and staff service. According to the J.D.

Guest Satisfaction 100

Guest Satisfaction Maintenance 100

Omland Hospitality

JUNE 2, 2023

5 Proven Strategies for Boosting Guest Satisfaction in Your Hotel As a hotel owner or manager, you know that guest satisfaction is the key to success in the hospitality industry. Happy guests are more likely to return, leave positive reviews, and recommend your hotel to their friends and family. Read More

Guest Satisfaction 52

Guest Satisfaction Article 52

Are Morch

AUGUST 25, 2023

Providing guests with a memorable and enjoyable stay can lead to repeat bookings, positive reviews, and word-of-mouth recommendations. Any successful hospitality industry professional can swear by the importance of guest experience in the hotel […] The post How to Achieve Guest Satisfaction in the Hotel Industry – 7 Easy Tips!

Guest Satisfaction 52

Guest Satisfaction Book Article 52

Guest Experience: Lodging Magazine

JULY 15, 2022

Power 2022 North America Hotel Guest Satisfaction Index (NAGSI) Study, the surge in demand and steadily climbing prices have not been met with a corresponding improvement in amenities or services. As a result, overall hotel guest satisfaction […]. However, according to the J.D. The post J.D.

Guest Satisfaction 52

Guest Satisfaction Pricing Magazine 52

Revenue Hub

MARCH 28, 2023

What are the Benefits of Offer Segmentation to Guest Satisfaction and Guest Experience? Offer segmentation can also improve guest satisfaction and experience in several ways. Read more articles from Lybra The post Offer Segmentation: How to Increase Revenue and Guest Satisfaction appeared first on Revenue Hub.

Guest Satisfaction 53

Guest Satisfaction Pricing Book Information 53

Are Morch

NOVEMBER 7, 2022

This is why it is crucial to make sure your hotel impresses your guests and keeps them coming time after time. The post The First Impression Counts: What to Do to Improve Guest Satisfaction appeared first on Are Morch, Digital Transformation Coach. Your hotel needs […].

Guest Satisfaction 52

Guest Satisfaction 52

Metasphere

OCTOBER 26, 2023

By integrating automated systems for efficient bookings, personalized guest services, and seamless check-in experiences, hotels are not only adapting to the evolving needs of their customers but also prioritizing guest satisfaction in an era where opinions hold significant sway over business success.

Guest Satisfaction 52

Guest Satisfaction Training Workshop Catering 52

Hotelogix

NOVEMBER 16, 2022

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Guest Satisfaction 162

Guest Satisfaction Property Management Marketing 162

eHotelier

MARCH 3, 2024

By addressing technological gaps and adopting a guest-centric approach, hotels can unlock the full potential of vouchers, transforming them from a missed opportunity into a dynamic tool for growth and guest satisfaction.

Guest Satisfaction 290

Guest Satisfaction 290

Hospitality Net

OCTOBER 19, 2023

Imagine a guest arriving at your hotel only to find their room isn’t ready, the restaurant is closed, and there’s nowhere to store their luggage while they wait.

Guest Satisfaction 73

Guest Satisfaction 73

Hospitality Net

FEBRUARY 19, 2024

where guest expectations are constantly evolving ?, In the dynamic world of hospitality ?, the adoption of innovative technologies ?️ is not just a luxury but a necessity. As a hotel manager ?,

Guest Satisfaction 91

Guest Satisfaction 91

eHotelier

FEBRUARY 14, 2024

When a hotel does in fact go through the meticulous process of creating a strong sense of community, the results are nothing short of magical, and this is reflected through a positive impact on guest satisfaction, demand and the ability to grow rate.

Guest Satisfaction 278

Guest Satisfaction 278

eHotelier

OCTOBER 3, 2023

How to stay on top of your guest feedback - Insights - Insights Guest feedback holds the key to unlocking invaluable insights that can drive operational improvements and enhance guest satisfaction.

Guest Satisfaction 299

Guest Satisfaction 299

PhocusWire

NOVEMBER 29, 2022

Hotels included in the report range from three to five stars and represent five major regions: Asia Pacific, Europe, North America, the Middle East and Africa and Latin America and the Caribbean.

Guest Satisfaction 71

Guest Satisfaction 71

Hotelogix

SEPTEMBER 21, 2022

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Guest Satisfaction 162

Guest Satisfaction Property Management Training Book 162

Hospitality Net

JUNE 20, 2023

When I arrived, the hotel was extremely busy, but the front desk agent was free to move around and interact with people because most of the guests opted for self-check-in at the kiosk. Recently, I was staying at an independent hotel in NYC that was utilizing self-service kiosks in their lobby.

Guest Satisfaction 66

Guest Satisfaction 66

Hotel Business

MAY 1, 2024

Duracell's innovative Procell InSite solution emerges as a game-changer, integrating cutting-edge technology to optimize operations, promote sustainability, and enhance guest satisfaction. Name * First Last Company Name * Job Title * State * Phone * Email Address * Consent * I have read and agree to the Email Consent Policy.

Guest Satisfaction 59

Guest Satisfaction Download 59

eHotelier

JULY 25, 2023

The results of implementing a platform that is focused on the guest experience include improved guest satisfaction and loyalty, higher ratings and reviews, and increased revenue through repeat bookings and positive word of mouth.

Guest Satisfaction 246

Guest Satisfaction Book 246

eHotelier

APRIL 3, 2024

BPN Maestro, the cutting-edge Hotel Operations Toolkit, is delighted to announce expanded partnerships with top-tier hospitality companies specializing in digital operations, training solutions, and guest experience enhancements.

Guest Satisfaction 130

Guest Satisfaction Training 130

Hospitality Net

APRIL 19, 2023

Shiji Group, a leading hospitality technology partner, announced today that it has installed its online reputation management platform Shiji ReviewPro across 16 Coast Hotels properties and 8 restaurants in North America.

Guest Satisfaction 96

Guest Satisfaction 96

Soft Inn

APRIL 4, 2024

Delays in hotel check-ins can significantly impact guest satisfaction, with even a 5-minute delay reducing it by 50%. I n today’s fast-paced world, technology has revolutionized various industries, including hospitality.

Guest Satisfaction 130

Guest Satisfaction Article 130

MEWS

MARCH 12, 2024

Maximizing efficiency leads to reduced costs and better guest experience. The trick is to maximize output – equivalent to guest satisfaction and revenue – while minimizing input like costs and time. It shows how well hotels use resources, including time, labor, materials and capital.

Guest Satisfaction 130

Guest Satisfaction 130