InnQuest

APRIL 3, 2023

For example, using a property management system (PMS) can automate guest check-in and check-out, invoicing, and room assignment tasks. For instance, online booking systems, channel managers, and revenue management software can help you manage reservations, room rates, and availability across different channels.

Property Management 222

Property Management Training Special Events Guest Satisfaction 222

Hotelogix

JANUARY 31, 2024

It includes browsing for options, reading reviews, and making reservations. This can be achieved through personalized services, special events, or distinctive features of your property. Stages of Guest Experience/Journey Pre-arrival: This is the stage where guests make decisions.

Guest Services 130

Guest Services Customer Service Demo Book 130

Revenue Hub

MAY 17, 2024

Profile-driven marketing campaigns informed by rich data collected across the guest journey allow properties to creatively customize activities, amenities, and services at the guest’s fingertips and make it easy for them to play an active role in personalizing their visit.

Marketing 93

Marketing Travel and Tourism Book Communication 93

SiteMinder

OCTOBER 5, 2023

Comprehensive tools : From managing reservations to enhancing the guest experience, Expedia Partner Central provides a range of tools tailored to the needs of hoteliers. A particularly useful feature is the rate management tool. Guest reviews and feedback are also accessible from the dashboard.

Competitive Analysis 59

Competitive Analysis Book Information Property Management 59

Revenue Hub

OCTOBER 23, 2023

While more than 1,800 hotels were opened in 2022 alone, less than a third of all hotels across the world actively use any revenue management tools, and only 10 percent use advanced revenue management technology. This can also lead to opportunity cost risk, but these volatile, quick-moving changes can have a serious material impact.

Pricing 83

Pricing Book Reservations Property Management 83

InnQuest

SEPTEMBER 13, 2022

In addition, chatbots can be useful for marketing purposes because of the huge amount of data they collect, and they allow hotels to promote special events and promotions directly to customers. A channel manager helps manage room inventory and rates across multiple online channels. A delightfully easy Book Now button.

Housekeeping 130

Housekeeping Book Guest Satisfaction Information 130

Revenue Hub

AUGUST 22, 2023

Subscribe to our weekly newsletter and stay up to date Instead of solely looking at the occupancy (OCC) and average daily rate (ADR) for one room, now properties are looking more closely at the guest (or guests) that reserve these rooms, what they are interested in, and how to capitalize on those interests and capture more of their spend.

Special Events 72

Special Events Book Information Reservations 72