Serviced Apartments

SEPTEMBER 22, 2023

Each apartment comes with a fully equipped kitchen and washer dryers, in addition to on-site concierge, daily fresh linen and towels, and 24-hour guest services. In addition to the accommodation, guests can receive up to 30 per cent discount on lifestyle services ranging from transportation to dining.

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Concierge Guest Services 98

NV Hotels

OCTOBER 29, 2022

This innovative and high tech company serving the hotel industry has various products and services to better serve guests. Hotel Genie provides Guest Services apps and tools that are purposely different. Guests can: Make and receive phone calls that maintain guest name and room information Chat with internal staff.

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Concierge Housekeeping Guest Services Information 98

Smart Brief Hospitality

MARCH 10, 2024

As the pandemic slowed travel to a halt and changed both the frequency and the ways in which we travel, the hospitality industry was forced to implement technological innovations with offerings such as no-contact guest services. One example is how the COVID-19 pandemic sped up the use of no- and low-contact systems and applications.

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Concierge Guest Services Communication Events 104

Serviced Apartments

NOVEMBER 20, 2023

All apartments are supported by an on-site concierge and 24/7 guest services. Units come with open-plan living and dining areas, custom-designed kitchens with integrated appliances, and bathrooms with either a bath and shower overhead or a walk-in shower. The Darley House property joins the Signature Collection at Viridian.

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Concierge Guest Services 97

Boutique Hotel News

JANUARY 31, 2023

Each of the properties will offer a digital hologram concierge for check in/out as well as guest services. There are currently 19 Aiden branded hotels worldwide, in locations such as South Korea, France, and the US. In partnership with CIC Hospitality, BWH will open 30 new hotels in Scandinavia.

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Concierge Guest Services Events Marketing 130

Les Roches

DECEMBER 30, 2023

Our programs combine teaching and mentorship from industry leaders with exclusive access to prestigious internships Bachelor of hospitality management Difference between guest services and customer service While guest services and customer service are often used interchangeably, there are subtle differences that separate them.

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Guest Services Concierge Definition Customer Service 95

NV Hotels

SEPTEMBER 20, 2023

Use cases for the hospitality industry are: • Reservations Management • Hotel Operator Services • Help Desk Operations • Room Service & Concierge Services • Front Desk/Hotel Operator Assistance • Workflow Automation AIVA Connect empowers resorts to reduce omni-channel guest communication volume, automate workflow tasks and guest services tickets (..)

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Concierge Communication Reservations Blog 98

Hotel Business

JANUARY 24, 2023

Highlights of the brand growth include the upcoming launch of Aiden in India and the launch of Aiden in Scandinavia, where 30 new hotels have been added to the portfolio, each offering hologram concierge service. Each of these 30 hotels will offer digital hologram concierge for check-in, checkout and guest services.

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Concierge Guest Services Events Marketing 59

InnQuest

SEPTEMBER 12, 2023

From the moment a guest walks through the doors until their departure, every aspect of their stay is carefully curated through the lenses of hotel operating systems and the adept oversight of a hotel operations manager. Navigating this intricate process demands a keen understanding of both the art and science behind exceptional guest service.

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Maintenance Guest Satisfaction POS Systems Housekeeping 220

Serviced Apartments

APRIL 11, 2023

Locale will handle property management, marketing, and guest services. The aparthotel also features fully equipped kitchens, in-unit washers and dryers, a 24-hour virtual concierge service and keyless self-check-in technology.

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Concierge Guest Services Property Management Marketing 52

Hotel Business

AUGUST 10, 2023

UrVenue has revealed enhancements to UV Enterprise, its property experience management system (PXMS), including a new capability known as Guest Experience, featuring Guest Portal and Guest Services, both of which leverage integrations into leading platforms OpenTable, Hapi and more.

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Guest Services Book Reservations Concierge 52

Les Roches

OCTOBER 30, 2023

The benefits of smart hotels The benefits of smart hotels for guests There are a number of excellent reasons to consider moving to the smart hotel model that will benefit guests. Personalized experiences: Using data analytics and AI-driven insights, hotels can tailor recommendations and services to match each guest’s profile.

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Concierge Travel and Tourism Information Catering 52

SiteMinder

OCTOBER 11, 2022

The purpose of the role is to ensure that all guests receive high quality customer service. Duties include training and managing various other hotel front desk positions such as receptionists and concierge. The concierge’s job is to greet guests and assist with queries. Guest services hotel positions.

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Maintenance Concierge Front of House Budgeting 72

Revenue Hub

AUGUST 1, 2023

Or, in the words of my Cloudbeds onboarding lead colleague Gabriel Fernandes Catanese : “every concierge is a cast member”. A web-based PMS can put features and integrations like self-check-in, simple pre-arrival questionnaires, centralized guest messaging and customer relations management on your dashboard.

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Concierge Guest Services Article Book 90

Metasphere

SEPTEMBER 4, 2023

With mobile pre check-in, front desk staff can allocate resources more efficiently, reducing congestion and enhancing the overall guest experience. The transition from a check-in process to a concierge service elevates the hotel's image and brand value.

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Presentation Front Desk Operations Guest Satisfaction Concierge 52

eZee Absolute

AUGUST 29, 2023

Efficient inventory management, staff scheduling, housekeeping coordination, in-room entertainment systems, smart room controls(Like Alexa), and digital concierge services(KIOSK) are some that help enhance guest comfort and engagement. The foundation of personalized guest services lies in understanding individual preferences.

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Housekeeping Training Guest Services Communication 91

Revenue Hub

OCTOBER 20, 2022

Thus, prices are higher, but the raised prices do not reflect improved guest services. Timely intervention when the guests need it is all it takes to drastically improve their satisfaction. 70% of the guests want to use technology to speed up service time. How do we resolve this?

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Guest Satisfaction Concierge Pricing Article 91

Les Roches

JULY 18, 2023

Hospitality only focuses on making guests feel welcome and comfortable, while customer service has a wider scope. What does guest service mean? Guest services is a similar term but with a bit of a difference. This will be a part of guest relations and customer service, but they are distinct.

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Customer Service Guest Satisfaction Guest Services Training 52

Les Roches

DECEMBER 21, 2022

Handling luggage storage at the front desk and ensuring all guest belongings are safe. Overseeing other front desk employees, as well as concierges. . How to become a guest relations manager. Gain valuable hospitality guest relations skills with a fast-track Postgraduate Diploma from Les Roches.

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Hospitality Management Guest Services Communication Concierge 52

SiteMinder

NOVEMBER 22, 2023

Facebook has ‘M’, Amazon has ‘Alexa’, Apple has created ‘Viv’ in addition to Siri, and Google has announced its ‘Assistant’ service. All of these apps are designed to deliver an instant concierge-style chat service to help customers plan and manage their everyday needs. That’s a question we’re going to try and answer.

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Travel and Tourism Concierge Book Valet Services 52

Les Roches

OCTOBER 10, 2023

This can include overseeing staffing, implementing marketing and sales strategies, ensuring high-quality guest services and monitoring the hotel’s financial performance. Luxury services and personal concierge There are plenty of prestigious hospitality job opportunities in the luxury sector.

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Travel and Tourism Hospitality Management Concierge Training 52

InnQuest

SEPTEMBER 13, 2022

The public has grown to expect contactless services due to the pandemic and guests’ expectations have changed forever after experiencing the convenience and consistent service that automation brings. While some people may be hesitant to embrace this new technology, it’s clear that automation is here to stay.

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Housekeeping Book Guest Satisfaction Information 130

Les Roches

JULY 11, 2023

Overview of hotel management Whether a guest is visiting an exclusive resort in the Maldives or a boutique hotel in the United Kingdom, hotel management plays a vital role in providing their hospitality. One day you could be responsible for guest services, while on another, you could be overseeing staff training and managing bookings.

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Maintenance Concierge Communication Housekeeping 40

SiteMinder

OCTOBER 11, 2022

Customer service is the main purpose of these roles, so the department must be designed in a way that allows for easy and comfortable customer interaction. As the main guest service department in a hotel, front office functions include: Answering phones. Greeting guests upon arrival. Checking guests in.

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Front of House Housekeeping Maintenance Back of House 59

Xotels

FEBRUARY 3, 2021

Let’s take a look at it from another angle, and instead see QR codes as a great opportunity to improve the guest’s service experience. . At the concierge desk and message boards in the lobby (inspiring guests with tips on where to dine or ideas for which activities to do). Announcements in elevators.

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Guest Services Marketing Information Concierge 49

Les Roches

JUNE 7, 2023

Food and beverage service roles such as bartenders, waiters, hosts, and hotel bar and restaurant hosts. Concierge and guest services roles that provide assistance and personalized recommendations, arrange transportation, make reservations, and source local information.

Customer Service 52

Customer Service Communication Training Information 52

Les Roches

JANUARY 19, 2024

Hotel operations Operating a hotel involves meticulous coordination, starting from managing room reservations to supervising staff members.

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Marketing Book Accounting Procurement 52

eZee Absolute

NOVEMBER 16, 2022

Being a hotelier, you may agree that keeping your guest waiting is a setback. Even if you have a dedicated concierge, a guest would want to check-in at the earliest. Nowadays guests are always on the lookout for a well-developed hotel where they can get a luxurious vibe. Focus on meaningful guest interaction.

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Front Desk Operations Guest Satisfaction Blog Book 52

SiteMinder

FEBRUARY 25, 2024

Beyond convenience, technology is used to enhance the guest experience with features like customisable room environments and AI-driven concierge services. The company is renowned for its innovative approach to hospitality, guest services, and loyalty programs like Hilton Honors.

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Catering Budgeting Guest Satisfaction Marketing 52

Alice Platform

JANUARY 10, 2023

Our customers have spoken once again! ALICE by Actabl users submitted 572 reviews to Hotel Tech Report to rank us:

Guest Services 52

Guest Services Concierge Housekeeping 52

SiteMinder

APRIL 11, 2024

Include images of the personalised guest services and amenities. Special Features: Emphasise the rooftop lounge, central location, bespoke concierge services, and curated local experiences available to guests.

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Book Pricing Marketing Information 98

InnQuest

MARCH 1, 2023

Communications following a stay, either requesting feedback or promotional offers encouraging guests to revisit. The front desk’s function in guest services The front desk is the focal point of guest customer service and communication, significantly impacting how guests feel and respond.

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Communication Reservations Book Information 219

eZee Absolute

DECEMBER 7, 2023

Hotels are utilising VR for virtual tours, allowing potential guests to explore accommodations and amenities remotely. Hotels are exploring metaverse experiences, from virtual tours to virtual concierge services. Additionally, advanced revenue management systems enable dynamic pricing strategies, optimising revenue in real-time.

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Travel and Tourism Guest Satisfaction Blog Concierge 59

SiteMinder

DECEMBER 11, 2023

A hotel strategy provides a clear roadmap for achieving business goals, ensuring that every aspect of the hotel’s operations, from revenue management to guest services, aligns with its overarching objectives. Table of contents Why is hotel strategy important?

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Book Marketing Concierge Guest Services 59