Hospitality Net

JANUARY 8, 2024

Such digitalization is revolutionizing how hotels manage guest information and communication, and it is leading to a remarkable enhancement in overall guest satisfaction. This technology becomes even more transformative when coupled with two-way text messaging between hotel staff and guests.

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Revenue Hub

MAY 16, 2023

As a hotelier, it is important to prioritise pre-arrival communication with your guests. Pre-arrival communication can also help you to anticipate and address any concerns or issues your guests may have, making their stay as smooth and enjoyable as possible. What channels of communication can you use in your pre-arrival communication?‍

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Modern Restaurant Management

OCTOBER 28, 2021

The good news is, with a thoughtful and ongoing communications plan this work can be accomplished while also promoting the restaurant to new and existing patrons. These media should be leveraged to communicate in a style and voice that is authentic to your business and your policies so there is no guesswork on the part of your customers.

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Revenue Hub

MARCH 15, 2023

NB: This is an article from Fuel Travel When most hotels think of hotel guest communication tips, your first thought is front desk staff training. Guest communication starts long before the front desk. Here are 6 tips to help improve your guest communication. But there’s more to it than that.

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7 Shifts

JULY 28, 2021

You would think something as second nature to people as communication would be easy to manage in the workplace. Communication is the key to facilitating productive relationships between managers and employees. Dangers of Poor Communication. Steps to Improve Team Communication. What to Communicate and When.

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Hospitality Net

MAY 15, 2023

As a hotelier, it is important to prioritise pre-arrival communication with your guests. This statistic highlights just how important it is to engage with your guests before they even arrive at your hotel.Furthermore, pre-arrival communication can also play a key role when building up your guest loyalty.

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Modern Restaurant Management

JUNE 22, 2020

Restaurants that smartly capitalize on texting communication best practices should enjoy boosts across the board—in more repeat customers, better service and a more intelligent (and faster) delivery for internal staff communications. Timing Is Everything.

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7 Shifts

OCTOBER 6, 2020

Efficient communication between managers and employees is key to restaurant success, especially during the unprecedented times of 2020. Many restaurant owners understand that proper internal communication leads to increasing employee productivity and trust. We also have lots more exciting updates on the way!

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Modern Restaurant Management

MARCH 24, 2020

In a time of such uncertainty where restaurants are experiencing mandated shutdowns in cities and states across the country and the industry is facing a loss of $225 billion as a result, according to the National Restaurant Association, it is more important than ever for brands to engage and communicate with their customers effectively.

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Les Roches

JANUARY 20, 2024

In the diverse world of hospitality and hotel management , effective communication is a vital pillar of competence. In this article, we’ll go over the importance of communication skills for managers in hospitality businesses and the specific skills you need to excel in this area.

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Revenue Hub

OCTOBER 19, 2022

In the hospitality industry, guest communication plays a pivotal role in shaping the guest experience. In recent years, however, customer communications have changed dramatically. The number of communication channels has expanded, with companies implementing an average of 3.5 The role of the front desk in guest communication.

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Communication Article Book Guest Services 91

Les Roches

MAY 22, 2023

Effective customer communication management plays a vital part in a business’s success, from attracting prospective customers, moving them along the customer journey, and retaining them as loyal advocates. What is customer communication management (CCM)? What does a customer communication manager do?

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Les Roches

JULY 18, 2023

Communication is one of the most important skills in both your personal and professional life and is essential in hospitality. Impactful communication allows us to work better with others, ensures guests get the help they need and boosts our ability to relate to those around us, which is useful in every walk of life.

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Modern Restaurant Management

NOVEMBER 21, 2019

There is no greater investment in improving engagement and reducing turnover than employee communication. Secondly, fast food companies can use communication to reduce turnover by thinking about onboarding as an ongoing process. Employees should receive communication and check-ins from the company on a consistent, ongoing basis.

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Horizon Hospitality

JANUARY 17, 2023

Are they given accurate information about the opportunity? Make sure your interviewing managers have sufficient background information on the candidate before the first interview, so they do not have to repeat all the information in their application. Communication will make or break the candidates’ experiences.

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Les Roches

JUNE 5, 2023

One such skillset is cross-cultural communication, which is important in this day and age of international travel and hospitality. In this article, we’ll go over what cross-cultural communication skills are, as well as the best ways to boost these skills to help you progress your career in hospitality management.

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Communication Training Hospitality Management Guest Satisfaction 52

Les Roches

MAY 9, 2023

Communication is crucial in pretty much every walk of life. However, many people overlook business communication skills. Whenever you’re in a professional setting, it’s vital to make sure that you have the appropriate communication skills and tools to help you ensure that projects, planning, and meetings all go smoothly.

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Communication Hospitality Management Front of House Information 52

Modern Restaurant Management

MARCH 22, 2024

During a recall, the biggest challenge for restaurants is getting complete, accurate information from their suppliers and passing it along to all their locations. who will manage communications to different stakeholders, who will notify supply chain partners, etc.) During a recall, your team should: Gather comprehensive information.

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eHotelier

OCTOBER 8, 2023

As Operations Manager of two Radisson hotels in Manchester, Martynas Rutkauskas is aware of the challenges that come with communicating via different communication channels. With hotelkit, it’s possible to communicate information to the entire team via one centralized platform.

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EATER

JULY 23, 2020

In a new report, Buzzfeed News finds that information like names, the last four digits of credit card numbers, addresses, and order histories from over 250,000 Instacart accounts were being sold in “dark web stores.” Multiple Instacart customers confirmed to Buzzfeed News that the information pulled about them was accurate.

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Information Accounting Blog Communication 75

Revenue Hub

MAY 2, 2024

In today’s dynamic hospitality landscape, effective communication with hotel guests has become more crucial than ever. Leveraging mobile messaging platforms has emerged as a cornerstone strategy for hotels aiming to enhance guest experiences and streamline communication processes.

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Guest Satisfaction Communication Article Information 91

Hospitality Magazine

APRIL 17, 2024

Smart inventory and order management It’s tied to the POS for sales information and should be connected to your suppliers, who keep you informed on what’s out of stock snd price movements. Temperature tracking for refrigeration is everywhere and visible from your phone. Less waste and less stock holding.

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Maintenance Information Communication Presentation 264

MEWS

FEBRUARY 1, 2024

A hotel key card has a magnetic stripe, works with Near-Field Communication (NFC) technology, or is embedded with an RFID (Radio-Frequency Identification) chip. The aim is to simplify hotel room access , payments, information transfer, and coupon storage. What is a hotel key card?

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Communication Information 130

Horizon Hospitality

MAY 6, 2024

This may seem counterintuitive, but the interview process must build trust even when an employer shields certain information from candidates. Passive candidate communication must be friendly, and interview scheduling must be convenient for candidates. First impressions are vital.

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Communication Scheduling Information 130

Modern Restaurant Management

APRIL 15, 2024

This is why customers should be aware of why the survey is being conducted and how their information will be used. This can be done through several methods, such as email communications, social media postings, or even through verbal communication at the restaurant. Remember, the purpose here is not to inform but to reassure.

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Modern Restaurant Management

FEBRUARY 12, 2024

To prevent issues down the road, it's best to make sure you speak with your attorney to have all the necessary information. If the restaurant uses a third-party hosting service for its website, be sure to get record of the login information and contact information of the service provider.

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Accounting Information Reservations Communication 182

eHotelier

NOVEMBER 26, 2023

As Operations Manager of two Radisson hotels in Manchester, Martynas Rutkauskas is aware of the challenges that come with communicating via different communication channels. With hotelkit, it’s possible to communicate information to the entire team via one centralized platform.

Communication 130

Communication Information 130

Horizon Hospitality

JUNE 20, 2023

Here’s how: Collect Thorough Contact Information For every reservation, get a name, phone number, and email. Just be sure your management has the communication skills to handle these conversations. Communicate at Every Step No matter how you combat no-shows, communication is key to the strategy’s success.

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Reservations Communication Information 264

Modern Restaurant Management

OCTOBER 18, 2023

This generation, Gen Z, has grown up relentlessly surrounded by technology — whether it's at-school laptops, online gaming, or digital communication, it's here to stay. Provide Employees with Tools to Communicate More Effectively In any workplace, communication is the pillar of success.

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Communication Accounting Scheduling Presentation 179

Modern Restaurant Management

DECEMBER 4, 2023

With a virtual queuing system, notifications can be sent directly to the customer’s device to inform them of status updates, including unexpected reservation changes or the amount of time remaining until they’ll be seated. Reasonably, not knowing how long something is going to take causes unease for waiting patrons.

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Communication Information Customer Service Reservations 203

Revenue Hub

FEBRUARY 27, 2024

We explore the role of SMS marketing in the hospitality sector, highlighting its significance as a direct and personal communication channel. The Essential Role of SMS Marketing in Hotels SMS marketing is revolutionizing the way hotels communicate with their guests.

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Marketing Communication Guest Services Strategic Planning 91

Horizon Hospitality

APRIL 22, 2024

Willingness to Improvise Classic sales collateral like generic brochures and bulky information folders are being replaced by more dynamic strategies. They must focus on the information that is relevant to each prospect’s level of care needs, budget, and communication preferences.

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InnQuest

MARCH 3, 2023

With this information, hotels can provide a more personalized guest experience. Improved communication Cloud PMS software can significantly improve communication between guests and hotel staff. This can lead to more informed decision-making, increased efficiency, and improved guest experiences.

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Modern Restaurant Management

MARCH 12, 2021

Giving workers mobile communication tools increases retention in several ways: Empowers workers by giving them access to real-time communication to help them perform their jobs better. ” Digital Communication Can Increase Customer Loyalty. ” Digital Communication Can Increase Customer Loyalty.

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Boutique Hotel News

APRIL 11, 2023

Worldwide: Guest communication platform HiJiffy has released the 2.0 version of Aplysia OS, its guest communications operating system that will use the power of generative AI. The chatbot will only provide answers based on content validated by hotels to minimise misleading answers, made-up content or off-topic information.

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InnQuest

MARCH 1, 2023

This is where robust strategies to enhance guest communication come in handy. Guest communications have seen a significant transformation recently. Due to the pandemic, businesses increased the number of communication channels/platforms, adding an average of 3.5 What is guest communication in the hotel industry?

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Communication Reservations Book Information 219

Modern Restaurant Management

SEPTEMBER 8, 2023

Luckily, there are proven ways to help build a solid, positive food safety culture, including boosting trust, improving communication, educating employees, and relying on tech tools, including Artificial Intelligence. Improve Communication Effective communication is vital in establishing and maintaining a strong food safety culture.

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