SiteMinder

SEPTEMBER 6, 2023

What is the online booking process? The online hotel booking process is how guests book and pay for a stay at your hotel. This process is made possible by your hotel’s website, open 24/7 to greet potential guests and turn their interest into confirmed stays.

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Book Reservations Blog Demo 98

InnQuest

SEPTEMBER 12, 2023

From the moment a guest walks through the doors until their departure, every aspect of their stay is carefully curated through the lenses of hotel operating systems and the adept oversight of a hotel operations manager. Navigating this intricate process demands a keen understanding of both the art and science behind exceptional guest service.

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Maintenance Guest Satisfaction POS Systems Housekeeping 220

Revenue Hub

APRIL 22, 2024

Adopting an organizational framework oriented around the guest journey offers substantial benefits in today’s competitive market. It enhances guest satisfaction by providing a seamless experience, increases operational efficiency, and drives revenue growth.

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Guest Satisfaction Article Guest Services Book 88

Hotelogix

DECEMBER 7, 2023

To be very precise, it has shaped the way guests book their accommodations at hotels. It allows travellers to compare rates and services of multiple properties. If you want to generate incremental OTA bookings well, you need to work with the best of them with a well-thought-out strategy. Then this guide is all you need. 

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Book Budgeting Catering Strategic Planning 269

Revenue Hub

MARCH 21, 2024

In the future, hotels will utilize AI to sift through extensive guest data, tailoring each aspect of the guest experience, from the booking process to the stay itself, according to individual preferences.

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Guest Satisfaction Maintenance Article Scheduling 81

Revenue Hub

APRIL 11, 2024

It involves monitoring and influencing your hotel’s online image to attract guests and stay competitive. Reviews are crucial, with positive ones boosting bookings and negative ones potentially deterring guests. Addressing these promptly shows your commitment to guest satisfaction and enhances your hotel’s online reputation.

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Guest Satisfaction Article Guest Services Book 89

Hotelogix

FEBRUARY 8, 2024

Creating a guest-centric hotel isn't just about smiling at guests when they walk through the door; it's a philosophy that shapes every interaction, service, and amenity your hotel offers. The goal is simple - make every guest feel special from when they start booking to when they check out (and even beyond).

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Demo Guest Services Guest Satisfaction Document 148

Revenue Hub

MAY 30, 2023

In the cut-throat arena of the hotel industry, the defining metric of success isn’t just revenue – it’s guest satisfaction. NB: This is an article from Lybra , one of our Expert Partners Guests today are discerning, value-driven consumers who demand seamless service, personalized experiences, and excellent value for their money.

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Guest Satisfaction Pricing Article Scheduling 70

Revenue Hub

FEBRUARY 1, 2024

Online reviews have an enormous impact on potential guests’ booking decisions. Negative hotel guest reviews significantly impact a property’s reputation and the likelihood a guest will book, or a happy guest will return. Responding promptly shows attentiveness and a commitment to guest satisfaction.

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Guest Satisfaction Communication Article Book 95

Hotelogix

OCTOBER 18, 2023

A hotel reservation system is far more than a booking tool. It's a comprehensive solution that empowers your hotel to optimize operations, deliver exceptional guest experiences, and thrive in a competitive industry.  This streamlined process enhances guest satisfaction and encourages more bookings.

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Reservations Book Information Guest Satisfaction 100

SiteMinder

MAY 8, 2024

A hospitality app is a digital tool designed to help you streamline your operations, enhance the experience you offer your guests, and boost your business efficiency. These apps integrate functionalities like online booking, check-in/out processes, room service management, and guest feedback into one accessible platform.

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Guest Satisfaction Book Demo Reservations 52

SiteMinder

NOVEMBER 30, 2023

It encompasses advanced booking engines, property management systems, customer relationship management (CRM) software, AI-driven chatbots, and more. These technologies are designed to automate routine tasks, free up staff for personalised guest services, and provide valuable data insights for improved operations and guest satisfaction.

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Guest Satisfaction Book Property Management Pricing 52

InnQuest

AUGUST 25, 2022

GuestTouch, a leading guest experience and reputation management solution for hotels has announced a partnership with InnQuest to provide hotels with integrated guest services. GuestTouch is an automated, next-generation guest engagement and reviews platform designed to modernize hotel customer interactions.

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Property Management Guest Satisfaction Hospitality Management Customer Service 130

Revenue Hub

MAY 17, 2024

Many hotels collect guest data with the guest’s permission but how many truly use it effectively? Enhancing the Booking Process Businesses have only 7 seconds to make a first impression as consumers decide whether to continue interacting or to move on and search elsewhere. Personalization is critical.

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Marketing Travel and Tourism Book Communication 91

InnQuest

SEPTEMBER 13, 2022

In today’s fast-paced digital world, hotel and motel operators must be able to keep pace with the needs of guests on an individual basis. With the use of automated hotel management system , you can streamline your processes, improve operational efficiency, enhance personalisation, improve guest satisfaction, and improve employee satisfaction.

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Housekeeping Book Guest Satisfaction Information 130

Revenue Hub

JANUARY 18, 2024

Daily, hotels experience a steady stream of post-booking, pre-arrival requests. NB: This is an article from Roomdex , one of our Expert Partners Entertaining these guest requests can actually represent the majority of the guest/hotel interaction for any stay. Special requests after the initial reservation or booking are common.

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Reservations Article Pricing Guest Satisfaction 94

SiteMinder

APRIL 11, 2024

Listing on Airbnb can be a more cost-effective marketing strategy compared to traditional advertising, with fees primarily commission-based, aligning costs directly with bookings. Typically, Airbnb charges hosts (which would include hotels) a 3% fee per booking. Cost-effective marketing. Meeting expectations.

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Book Pricing Marketing Information 98

Revenue Hub

MARCH 26, 2024

By leveraging data democratization, hotels can improve their customer satisfaction scores by 15%. Hotels that embrace data democratization see a 25% increase in direct bookings. Data democratization allows hotels to personalize guest experiences, leading to a 20% increase in repeat bookings.

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Guest Satisfaction Procurement Information Article 62

InnQuest

SEPTEMBER 21, 2022

Guest satisfaction is the ultimate indicator of success for hotels, restaurants, and other hospitality organisations since it directly impacts brand reputation, customer loyalty, and revenue. Exceeding guests’ service expectations is a vital measure any company needs to take in these challenging economic times.

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Communication Customer Service Guest Satisfaction Book 130

SiteMinder

FEBRUARY 29, 2024

The program should address the latest trends in guest service, technology, sustainability, and more. These courses cover a broad spectrum of topics, from operational efficiency and financial management to guest relations and sustainability practices. Doing my job is now more enjoyable and easier.”

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Training Customer Service Communication Guest Satisfaction 52

eZee Absolute

AUGUST 29, 2023

Hotel operations play a crucial role in defining the guest experience. They ensure that guests experience a seamless, enjoyable stay without facing any trouble. When operations are streamlined and fine-tuned, it resonates in your guests’ satisfaction, the positive reviews they leave, and the loyalty they develop toward your property.

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Housekeeping Training Guest Services Communication 91

Revenue Hub

JUNE 27, 2023

The properties that have meaningfully increased their direct booking rates, overall loyalty and guest satisfaction have done so by fully committing to a data-driven approach that forges memorable moments across every interaction point along each guest’s journey. Personalization is critical.

Marketing 88

Marketing Book Travel and Tourism Communication 88

SiteMinder

SEPTEMBER 7, 2023

Late check out and early departure fees These fees give guests the flexibility to extend their stay beyond standard check-out times or leave before their scheduled departure, while compensating the hotel for the inconvenience caused in room turnover. Stay away!”. SiteMinder is here to help you unlock this untapped potential.

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Book Valet Services Travel and Tourism Maintenance 105

Hotelogix

OCTOBER 18, 2023

So, how much does it cost to acquire a booking at your hotel? However, it's much more complicated than that, so understanding what GAC is and how to calculate Guest Acquisition Cost (GAC) correctly is crucial. This personalized approach enhances the overall guest experience, increasing guest satisfaction and loyalty.

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Guest Retention Marketing Pricing Training 100

Revenue Hub

OCTOBER 2, 2023

Central to attracting prospective and recurring guests is effectively motivating positive posts on social media and positive reviews on travel review sites. TripAdvisor notes consumers post 7,000 new contributions every hour , and that users read an average of nine reviews before deciding to book a stay.

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Reservations Pricing Guest Satisfaction Article 88

eZee Absolute

NOVEMBER 16, 2022

You could use it to enter your booking details, verify your ID, and make the payment, and there — “this is your keycard”, and you are simply done with the check-in. The hospitality industry is now stepping up and installing hotel self-service kiosks in order to provide hassle-free check-ins and other services to its guests.

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Front Desk Operations Guest Satisfaction Blog Book 52

SiteMinder

NOVEMBER 22, 2023

Don’t just host the experience; be the experience Discover how SiteMinder can transform your event management and booking potential. Ultimately, a hotel event manager is key to creating memorable and successful events that enhance the hotel’s reputation and guest satisfaction. How to manage hotel events 1.

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Events Budgeting Book Workshop 59

Revenue Hub

MAY 18, 2023

The right PMS can also automate processes such as room assignments and inventory management to help reduce the workload for front desk staff, giving them more time to focus on delivering exceptional guest service. By offering personalized promotions and incentives, hotels can entice past guests to return and book again.

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Front Desk Operations Cost Reduction Book Training 80

Larry Mogelonsky

DECEMBER 11, 2023

As we review the numbers thus far from 2023, operational and labor costs continue to edge up in lockstep with guest service expectations, and yet some of the latest projections show travel demand as normalizing at or slightly above current levels.

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Housekeeping Maintenance Scheduling Property Management 100

eZee Absolute

DECEMBER 7, 2023

From contactless check-in and check-out processes to digital room keys accessed through smartphones, hotels are prioritising the safety and convenience of their guests. The integration of mobile apps and smart devices allows for a streamlined and frictionless experience, reducing physical touchpoints and enhancing overall guest satisfaction.

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Travel and Tourism Guest Satisfaction Blog Concierge 59

SiteMinder

DECEMBER 21, 2023

Hospitality communication and guest experience If someone asked what the number one priority was at your hotel, it’s very likely your answer would be something along the lines of ‘…providing great guest service’. The guests who stay at your hotel are not just a uniform line of paying customers.

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Communication Information Presentation Front of House 59

Les Roches

JANUARY 8, 2024

A number of top hotel brands have embraced automation in the hospitality industry to provide greater comfort and convenience and elevate the guest experience. From booking systems to personalized guest services, automation is playing an increasingly vital role in the hospitality industry. More importantly, 38.5%

Housekeeping 52

Housekeeping Training Hospitality Management Travel and Tourism 52

Les Roches

OCTOBER 30, 2023

Higher guest satisfaction: Thanks to personalized services, guests are more satisfied, meaning higher guest numbers and more customer loyalty. Mobile devices and guest experiences Mobile devices have become indispensable and the hotel industry has capitalized on this trend to enhance customer experiences.

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Concierge Travel and Tourism Information Catering 52

eZee Absolute

FEBRUARY 3, 2023

We offer integrated solutions like a property management system (PMS), point of sale (POS), channel manager, and booking engine that not only streamline hotel operations but also allow for the seamless flow of information across all departments. 24/7 support services Hotel technology is a game-changer, and support is key.

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Information Blog Property Management Budgeting 75

SiteMinder

FEBRUARY 25, 2024

By investing in loyalty programs, hotels not only encourage repeat business but also turn satisfied guests into brand ambassadors, amplifying their reputation through positive, word-of-mouth endorsements. The company is renowned for its innovative approach to hospitality, guest services, and loyalty programs like Hilton Honors.

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Catering Budgeting Guest Satisfaction Marketing 52