Lodging Magazine

FEBRUARY 8, 2024

Kenny Imafidon, VP, operational excellence, recently detailed for LODGING the newly created DE&I Council he leads, the company’s continued investment in DE&I training programs and workshops, and a strategic partnership with the college-based National Society of Minorities in Hospitality (NSMH).

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Workshop Training Magazine 124

Hospitality Net

JUNE 24, 2024

As I make the rounds conducting hotel sales training, I am afforded the opportunity to peek into how hotel group and event salespeople are using a wide variety of what I collectively call “Sales CRMs.”

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Workshop Training Events 59

Hospitality Net

APRIL 10, 2023

As frequent readers of my monthly training articles know, I have been a huge advocate of using a “tech for touch” approach for many years. In training articles, webcasts, and in my on-site hotel sales training workshops, I have provided suggestions for using video email apps to put the “people parts” back into hotel sales.

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Workshop Training Article 92

Hotel Owner

OCTOBER 14, 2024

This could involve hosting workshops, providing educational resources, or bringing in mental health professionals to talk about the importance of self-care and mental well-being. Managers should be trained to recognize signs of mental distress in employees, such as mood swings, irritability, absenteeism, or a sudden drop in performance.

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Hospitality Net

OCTOBER 13, 2023

The event, held October 1-3 at Carnation Farms in Carnation, WA, brought together 18 chefs from 12 states and the District of Columbia for the 25th edition of the extensive policy and advocacy training workshop.

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Workshop Training Events 81

Boutique Hotel News

MARCH 21, 2023

UK: London-based owner-operator Clermont Hotel Group has opened The Academy, a learning and development centre to train new and existing employees. Every employee is coached in these three core values and how they can be implemented through workshops in The Academy.

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Modern Restaurant Management

OCTOBER 9, 2023

Providing mental health awareness and resilience training to all employees can help promote a supportive work environment. For example, you can ask your management team to conduct mental health awareness workshops, increasing understanding and reducing stigma surrounding mental health issues.

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Workshop Training Scheduling Communication 196

Hotelogix

AUGUST 26, 2024

How to Train Hotel Staff in Cross-Cultural Communication?    To effectively train hotel staff in cross-cultural communication, consider the following steps:  Educate staff on different cultures, customs, and values. Hold regular workshops and ongoing training for skill-building.

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Communication Training Guest Satisfaction Budgeting 100

Hotel Owner

APRIL 17, 2023

The new Aspiring Leaders will begin their course in April, starting with a two-day workshop focusing on professional development. Being able to offer young professionals the training they need to help develop their careers is so rewarding, particularly at a time when training can be difficult to come by.

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Workshop People Development Training 105

Horizon Hospitality

SEPTEMBER 25, 2024

Training staff on inclusivity and cultural competence is also vital to ensure that all members feel valued and respected. Offering educational programs, such as cooking classes, wine tastings, or professional workshops, can also add value for members looking to learn and grow.

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Catering Workshop Events Communication 130

Hotel Owner

AUGUST 10, 2023

The collaboration will provide training opportunities for London’s undiscovered hospitality talent, equipping them with the knowledge and skills necessary to pursue “successful careers in the industry”. Saira Hospitality educates and empowers local communities through expert-led hospitality training programmes.

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Workshop Training Communication 98

Modern Restaurant Management

OCTOBER 25, 2023

The training teaches employees at every level how to recognize and respond to colleagues who may be experiencing a mental health or substance use challenge. People in the restaurant industry are trained to serve others to the best of their ability. Openly discussing the topics will destigmatize mental wellness.

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Front of House Training Workshop Back of House 188

Lodging Magazine Operations

SEPTEMBER 14, 2023

Under the leadership of Kenny Imafidon, Davidson’s DE&I committee is comprised of 17 individuals from all areas […] The post Davidson Hospitality Group Reinforces Commitment to Diversity, Equity, and Inclusion appeared first on LODGING Magazine.

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Workshop Training Magazine 57

Hotel Owner

AUGUST 16, 2023

Junior hoteliers will be able to partake in a six-month online training programme to develop and improve their management skills through the newly relaunched Master Innholders Developing Additional Skills (MIDAS) programme. We began looking to see what more we could do with MIDAS and how it could support those in our industry.

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Workshop Training 97

Hotel Business

JULY 5, 2024

She also spoke on how to effectively train less tenured sales employees in a post-pandemic industry, how to create a meaningful and supportive environment for employees and how to incorporate hybrid/remote policies into work culture and strategies.

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Workshop Communication Training Marketing 64

7 Shifts

SEPTEMBER 9, 2024

High turnover not only disrupts business operations but also leads to increased costs and time spent on hiring and training new staff. Train your managers well In the same survey we did for 1,500 active restaurant employees, nearly half of them mentioned leaving their jobs due to poor management. With an average turnover rate of 79.6%

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Training Scheduling Server Communication 134

Revenue Hub

AUGUST 27, 2024

NB: This is an article from Kennedy Training Network Subscribe to our weekly newsletter and stay up to date For one, whatever upselling revenue they produce is a plus, especially since it is automatically generated. Also, pre-arrival emails tee-up a conversation-starting question that a well-trained receptionist can use to open the door.

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Hospitality Net

MARCH 4, 2024

In the make-a-thon, Choice associates ideate and build new software products leveraging advanced technology to drive profitability and value for the company and Choice hotel owners.

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Workshop Customer Service Presentation Training 47

AHLEI

OCTOBER 7, 2019

But some companies get so busy with the day-to-day running of their brand that they let employee training and improvement fall to the wayside. In addition to better serving your guests, focusing on better-trained employees may result in lower turnover rates and save your business the cost of finding and developing new workers.

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Workshop Training Events Book 52

Hotel Owner

JULY 10, 2023

Collaborating on recruitment initiatives, internships, and training programmes can also help identify and nurture local talent, while engaging with local schools and colleges can establish apprenticeship programmes that provide students with practical experience, as well as foster a talent pipeline for the industry.

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Training Workshop Article Events 105

SiteMinder

NOVEMBER 16, 2023

A hotel meeting room is a dedicated space within a hotel, specifically designed to host various events, from corporate meetings and workshops to private gatherings and seminars. This package is perfect for impromptu meetings, interviews, or brief workshops. What is a hotel meeting room?

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Workshop Catering Events Presentation 98

Service that Sells

SEPTEMBER 5, 2022

Happy Hour Training. Improving the profitability of your happy hour starts with restaurant sales and service training. during happy hour: Product knowledge training: Test the knowledge of your staff members on your bar offerings and food pairings. Online Restaurant Training Series. Online Restaurant Training Series.

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Training Server Workshop Presentation 54

Hotel Owner

JUNE 2, 2023

With that said, we shouldn’t underestimate the need for qualifications and training where possible to encourage career development within hospitality. This is despite 70% of hospitality and tourism businesses offering training, a statistic that the government noted is in line with the overall average for all UK industries.

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Workshop Training Customer Service Scheduling 105

Revenue Hub

JULY 2, 2024

As I make the rounds conducting hotel sales training, I am afforded the opportunity to peek into how hotel group and event salespeople are using a wide variety of what I collectively call “Sales CRMs.” Once again, when peeking into sales CRMs as part of our pre-training sales assessments, I see that all systems allow for these tasks.

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Revenue Hub

JUNE 27, 2024

Always Choose Empathy and Authenticity Training your team to take an empathic approach in all situations can significantly shift hotel guest experiences. Additionally, organizing interactive workshops that allow staff to practice real-life scenarios may be helpful.

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Workshop Guest Satisfaction Housekeeping Article 89

Revenue Hub

SEPTEMBER 12, 2024

Exceptional customer service A key element of building loyalty is training your staff to exceed guest expectations. Organizing interesting experiences and events, such as local trips, culinary workshops or themed evenings, makes guests feel more connected to the hotel and its offer. appeared first on Revenue Hub.

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Workshop Customer Service Article Guest Satisfaction 79

Modern Restaurant Management

SEPTEMBER 16, 2020

When launching such a program, managers can decrease their costs and increase their chances of success by using a bin system to separate recyclables from other trash, educating staff on proper recycling procedures, and monitoring disposal practices to verify that employees are putting their training to work. Staff Training.

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Les Roches

SEPTEMBER 19, 2024

Training Provide continuous coaching to ensure all employees are familiar with quality standards, procedures and the importance of QA. Staff training and development platforms There is a range of online coaching specifically geared to the needs of the hospitality industry.

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Guest Satisfaction Training Travel and Tourism Workshop 52

Revenue Hub

OCTOBER 6, 2023

NB: This is an article from Kennedy Training Network Subscribe to our weekly newsletter and stay up to date Understanding the difference, and being able to convey this to frontline staff, are essential for taking both to the next level at your hotel, company or resort. appeared first on Revenue Hub.

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Revenue Hub

MARCH 13, 2023

Train and develop staff: The off-season is an excellent time to train and develop staff. Offer training sessions and workshops that improve their skills and knowledge, and help them deliver better guest experiences.

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Book Travel and Tourism Workshop Training 73

Hospitality Magazine

JUNE 26, 2023

BABs all started from a conversation between Hayes O’Brien and Shave at their workplace Rising Sun Workshop. We always love meeting people who want to jump on the BABs train.” “It’s also a space for community and for the sharing of collective skills.” The concept of pop-ups was becoming more common,” says Hayes O’Brien. “[We

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Front of House Events Workshop Definition 130

Mary Gostelow

DECEMBER 14, 2023

The entire floor shares a workshop lounge, with activities for the kids. Staff on the family floor have combined concierge and childcare training. These are themed, as forest room, castle room, treehouse room, airship room, harbour room and soon. The kid’s bed is therefore in the treehouse, or airship, or in a boat, and so on.

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Workshop Concierge Training 52

eZee Absolute

JULY 16, 2024

Despite progress, many hotels still face challenges in achieving universal accessibility due to outdated infrastructure and insufficient staff training. Staff training in assisting guests with cognitive disabilities is crucial for providing personalized and effective service. And this blog is your guide to just that.

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Training Information Workshop Communication 52

Les Roches

AUGUST 13, 2024

When training them, it’s important to use structured activities and processes that will boost the skills, abilities and qualities they need to effectively lead teams, organizations or communities. You can also consider enrolling in development programs, workshops and seminars run by reputable institutions or professional organizations.

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Workshop Communication Hospitality Management Training 52

Bed and Breakfast Coach

MARCH 31, 2023

In the Bed and Breakfast Owners Group, I’ve provided a lot of free trainings and a ton of free information over the years that I know a lot of members have benefitted from.

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Workshop Book Training Information 52

Hotel Owner

MARCH 10, 2023

Provide training and development opportunities Providing training and development opportunities is essential for hotel staff to improve their skills and knowledge. Good managers should encourage staff to attend conferences, workshops, and other training events to ensure that they are providing the best possible service to guests.

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Guest Satisfaction Workshop Training Customer Service 52

7 Shifts

AUGUST 16, 2024

One of a restaurant manager’s primary responsibilities is hiring, training, and scheduling staff so that the business runs smoothly. Step-by-step process to becoming a restaurant manager Becoming a successful restaurant manager involves getting relevant education and training and building hands-on experience in the industry.

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Server Customer Service Training Communication 78