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This year, the Australian hospitality industry has seen a renewed focus on the importance of compliance training and employee well-being. Why ticking the box isn’t enough Traditional, tick-box compliance training often falls short. Want to learn more about Allara Global’s compliance training? Click here.
The first UNWTO Communication, Media and Tourism Training in Africa Workshop organized in collaboration with the Ministry of Tourism and Hospitality Industry of Zimbabwe and the Zimbabwe Tourism Authority (ZTA) was in the majestic Victoria Falls, from 13 to 15 November 2023 bringing together tourism professionals, journalists, media and communication (..)
Professional Growth: Opportunities for training, certifications, and clear paths for career advancement. Hosting workshops or providing resources can improve engagement. Examples of Valued Benefits: Health and Wellness: Comprehensive health insurance, mental health support, gym memberships, or on-site fitness classes.
The first Communications, Media and Tourism TrainingWorkshop in Africa (Victoria Falls, Zimbabwe, 13-15 November) recognized the heightened relevance of tourism and the current opportunity to gain greater visibility outside of the sector itself.
The live final will raise money for Mix Haus projects, including training, workshops, and hospitality industry pathways for women. If we can do that alongside raising money for on-the-ground activity, then that ultimately achieves our goals.” says Rhubi Director Linn Philips-Johansson.
Leadership roles in hospitality are similar to leadership roles in other industries, in that the focus is on training, guiding and managing a team. Experience is key, but training can help you to develop faster. Examples include: A workshop on “Conflict Resolution in Hospitality Teams.”
For instance, offering a variety of classes and clubs—from gardening and book clubs to art classes and technology workshops—ensures there is something for everyone. Educational programs, such as lectures, workshops, and classes on various subjects, can also keep residents intellectually engaged.
By implementing effective training programs for your staff, you can reduce the risk of contamination, improve the quality of your products, and protect your reputation. Educate on Proper Procedures Train your employees on proper food handling procedures, such as how to store and handle food safely to avoid contamination.
The academy launched last September and has delivered a series of training, projects and mentorships to staff at its hotels through a 12-month course. The course included face-to-face workshops on leadership and management, financial management, people engagement and motivation, marketing, health and safety and sustainability.
This includes recruitment and training costs and the loss of productivity during the transition period. Training and leadership development opportunities along with a transparent career progression plan can help them stay longer in the organization since they see a future within it.
NB: This is an article from Kennedy Training Network Subscribe to our weekly newsletter and stay up to date Surely, meeting these standards is important, and therefore it is essential that all staff are well-versed in the requirements. Train your team on the “whys” behind the “what’s.”
Imagine how much depends on the quality of training your line personnel receives: your hotel brands reputation, your customer loyalty and your operational efficiency. Organizing continuous, effective training for your line staff in an often hectic, pressured, specifics-dependent and fluid environment such as a hotel is not easy.
Staff Optimization and Training Staffing is the single largest expense category in hotels, but good planning will ensure you get the most out of your staff. Cross-Train Employees: Cross-training provides employees with the tools to act in multiple roles, which is invaluable.
Providing mental health awareness and resilience training to all employees can help promote a supportive work environment. For example, you can ask your management team to conduct mental health awareness workshops, increasing understanding and reducing stigma surrounding mental health issues.
Kenny Imafidon, VP, operational excellence, recently detailed for LODGING the newly created DE&I Council he leads, the company’s continued investment in DE&I training programs and workshops, and a strategic partnership with the college-based National Society of Minorities in Hospitality (NSMH).
Cross-sector partnerships can provide valuable opportunities for hospitality workforce development through training programs, workshops, and knowledge sharing. Hyatt Hotels partnership with Khan Academy is a stellar example.
Here are some essential best habits from Kennedy Training Networks hotel group and event sales trainingworkshops and conference presentations to help everyone embrace new sales habitudes for a new sales habitat.
As frequent readers of my monthly training articles know, I have been a huge advocate of using a “tech for touch” approach for many years. In training articles, webcasts, and in my on-site hotel sales trainingworkshops, I have provided suggestions for using video email apps to put the “people parts” back into hotel sales.
The training teaches employees at every level how to recognize and respond to colleagues who may be experiencing a mental health or substance use challenge. People in the restaurant industry are trained to serve others to the best of their ability. Openly discussing the topics will destigmatize mental wellness.
UK: London-based owner-operator Clermont Hotel Group has opened The Academy, a learning and development centre to train new and existing employees. Every employee is coached in these three core values and how they can be implemented through workshops in The Academy.
When launching such a program, managers can decrease their costs and increase their chances of success by using a bin system to separate recyclables from other trash, educating staff on proper recycling procedures, and monitoring disposal practices to verify that employees are putting their training to work. Staff Training.
The event, held October 1-3 at Carnation Farms in Carnation, WA, brought together 18 chefs from 12 states and the District of Columbia for the 25th edition of the extensive policy and advocacy trainingworkshop.
Professional Development and Training Hospitality associations emphasize the education of industry standards to better improve skills and knowledge within the profession. Members can find various workshops, certification programs, and seminars provided by the organizations. Does it address your specific challenges and goals?
The new Aspiring Leaders will begin their course in April, starting with a two-day workshop focusing on professional development. Being able to offer young professionals the training they need to help develop their careers is so rewarding, particularly at a time when training can be difficult to come by.
This could involve hosting workshops, providing educational resources, or bringing in mental health professionals to talk about the importance of self-care and mental well-being. Managers should be trained to recognize signs of mental distress in employees, such as mood swings, irritability, absenteeism, or a sudden drop in performance.
The collaboration will provide training opportunities for London’s undiscovered hospitality talent, equipping them with the knowledge and skills necessary to pursue “successful careers in the industry”. Saira Hospitality educates and empowers local communities through expert-led hospitality training programmes.
Junior hoteliers will be able to partake in a six-month online training programme to develop and improve their management skills through the newly relaunched Master Innholders Developing Additional Skills (MIDAS) programme. We began looking to see what more we could do with MIDAS and how it could support those in our industry.
The Hyderabad-trained therapist comes from northeast India, where she says employment is quite difficult and massaging is a good way of life. Then masses of pistachio nuts, rich in essential vitamins and minerals. Fresh fruit blended with nuts and herbs to give a warm, healthy, glowing skin. Increasing circulation.
High turnover not only disrupts business operations but also leads to increased costs and time spent on hiring and training new staff. Train your managers well In the same survey we did for 1,500 active restaurant employees, nearly half of them mentioned leaving their jobs due to poor management. With an average turnover rate of 79.6%
NB: This is an article from Kennedy Training Network Subscribe to our weekly newsletter and stay up to date For one, whatever upselling revenue they produce is a plus, especially since it is automatically generated. Also, pre-arrival emails tee-up a conversation-starting question that a well-trained receptionist can use to open the door.
Collaborating on recruitment initiatives, internships, and training programmes can also help identify and nurture local talent, while engaging with local schools and colleges can establish apprenticeship programmes that provide students with practical experience, as well as foster a talent pipeline for the industry.
Training staff on inclusivity and cultural competence is also vital to ensure that all members feel valued and respected. Offering educational programs, such as cooking classes, wine tastings, or professional workshops, can also add value for members looking to learn and grow.
With that said, we shouldn’t underestimate the need for qualifications and training where possible to encourage career development within hospitality. This is despite 70% of hospitality and tourism businesses offering training, a statistic that the government noted is in line with the overall average for all UK industries.
As I make the rounds conducting hotel sales training, I am afforded the opportunity to peek into how hotel group and event salespeople are using a wide variety of what I collectively call “Sales CRMs.”
As I make the rounds conducting hotel sales training, I am afforded the opportunity to peek into how hotel group and event salespeople are using a wide variety of what I collectively call “Sales CRMs.” Once again, when peeking into sales CRMs as part of our pre-training sales assessments, I see that all systems allow for these tasks.
How to Train Hotel Staff in Cross-Cultural Communication? To effectively train hotel staff in cross-cultural communication, consider the following steps: Educate staff on different cultures, customs, and values. Hold regular workshops and ongoing training for skill-building.
Always Choose Empathy and Authenticity Training your team to take an empathic approach in all situations can significantly shift hotel guest experiences. Additionally, organizing interactive workshops that allow staff to practice real-life scenarios may be helpful.
Train and develop staff: The off-season is an excellent time to train and develop staff. Offer training sessions and workshops that improve their skills and knowledge, and help them deliver better guest experiences.
A hotel meeting room is a dedicated space within a hotel, specifically designed to host various events, from corporate meetings and workshops to private gatherings and seminars. This package is perfect for impromptu meetings, interviews, or brief workshops. What is a hotel meeting room?
This can include access to training programs, workshops, mentorship, or educational resources. Such memories can boost morale, improve teamwork, and contribute to a positive workplace culture. Offering opportunities for professional growth and development is a powerful way to invest in employees' futures.
But the 20 to 50 Panda Express employees who attended the 2019 seminar in Los Angeles were required to provide their employee identification numbers and received workshop materials with the Panda Express logo, Ramirez told the Orange County Register.
NB: This is an article from Kennedy Training Network Subscribe to our weekly newsletter and stay up to date Understanding the difference, and being able to convey this to frontline staff, are essential for taking both to the next level at your hotel, company or resort. appeared first on Revenue Hub.
But some companies get so busy with the day-to-day running of their brand that they let employee training and improvement fall to the wayside. In addition to better serving your guests, focusing on better-trained employees may result in lower turnover rates and save your business the cost of finding and developing new workers.
BABs all started from a conversation between Hayes O’Brien and Shave at their workplace Rising Sun Workshop. We always love meeting people who want to jump on the BABs train.” “It’s also a space for community and for the sharing of collective skills.” The concept of pop-ups was becoming more common,” says Hayes O’Brien. “[We
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