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Restaurants are one of the most powerful mediums when it comes to creating memories. Theyre a go-to destination for celebratory occasions from birthdays and anniversaries to casual catch-ups with friends and treat-yourself solo outings. Its not hard to come by high-quality food and drink in Australia thanks to the caliber of culinary talent on our shores, which means a stand-out dining experience all comes down to the finer details, or the secret sauce, says Lucas Restaurants Operations Manager
Six surefire ways to drive home a brand that resonates with guests and sets them apart in an increasingly competitive landscape include defining your unique value proposition, consistency, impactful design, telling stories that move and inspire, leveraging digital marketing, and always keeping guests first.
Omnichannel communications and value-oriented customer expectations are two elements challenging restaurant owners and operators, according to a survey from Klaviyo. “Every guest touchpoint–whether it’s a dine-in experience, an online order, or even a response to a review – can influence future business,” Mike Eng, Senior Director of Vertical Expansion at Klaviyo, told Modern Restaurant Management (MRM) magazine. “Restaurants need to think beyond just serving
Pause for a moment and take in the broader landscape of the hospitality industry. Youll see that labor challenges, from shortages to rising wages, will remain ongoing issues. While the pandemic significantly reduced the hospitality workforce and dented the industrys appeal for younger recruits, thats only part of the picture. Other factors, such as the growing appeal of remote work over on-site roles, shrinking Gen Z workforce numbers, and evolving immigration patterns, are all outside of your c
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
As a hotel owner you’ve navigated the chaos of permits, watched the first brick get laid, and seen your vision take shape room by room. From selecting the right location to managing construction and hiring staff, the pre-opening phase is about laying the groundwork. But once everything is ready, the focus shifts. The next step is just as important— getting your hotel noticed.
The hospitality industry is entering 2025 with a rapidly evolving hiring landscape. Employers who understand emerging trends will be better positioned to attract and retain top talent in a competitive market. Here are key trends shaping hospitality hiring and actionable tips for navigating them effectively. 1. Flexibility is a Non-Negotiable Job seekers in 2025 prioritize flexibility, including scheduling options and remote work where possible.
Hotels in and around Los Angeles and industry associates are offering support to those displaced by the devastating wildfires in California. AAHOA Charitable Foundation launches wildfire initiative AAHOA has launched the Hope & Haven: California Wildfire Recovery Initiative , powered by the AAHOA Charitable Foundation (ACF) to support communities devastated by the ongoing wildfires in California.
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Hotels in and around Los Angeles and industry associates are offering support to those displaced by the devastating wildfires in California. AAHOA Charitable Foundation launches wildfire initiative AAHOA has launched the Hope & Haven: California Wildfire Recovery Initiative , powered by the AAHOA Charitable Foundation (ACF) to support communities devastated by the ongoing wildfires in California.
Its time to lose your preconceived notions about what breakfast can be. | Shutterstock Who needs eggs when you can have a bowl of brothy beans instead? In case you havent seen one of the 1,004,553 news stories about it, theres an egg shortage right now caused by an ongoing outbreak of avian influenza. The topic has been so dominant in the news, in fact, that there are equally vast numbers of articles about ways to substitute eggs in your morning breakfast , including tons of vegan products that
In the competitive world of hotel sales, effective communication can make or break a deal. Yet, before any sale can be made, theres the daunting task of prospecting. NB: This is an article from Amadeus Subscribe to our weekly newsletter and stay up to date Surprisingly, over40% of sales professionalsfind this initial step the most challenging in the sales journey.
Navigating hotel tax in Singapore can seem complex, but understanding the regulations is essential for hotel owners and operators. With a variety of taxes such as the Goods and Services Tax (GST) and Tourism Tax, it is important to be well-versed in tax compliance to avoid penalties and ensure your hotel business thrives. This comprehensive guide will walk you through all the necessary details regarding hotel taxes in Singapore , including GST, Tourism Tax, tax filing requirements, and best prac
Welcome to General Manager TalksWhere Leadership Meets Innovation! In this exciting series, I team up with innovative and forward-thinking hotel General Managers who are shaping the future of hospitality. Together, we explore how innovations and digital transformation are redefining the guest experience and revolutionizing day-to-day hotel operations.
Payroll compliance is a cornerstone of business success, yet for small and midsize businesses, it’s becoming increasingly challenging to navigate the ever-evolving landscape of federal, state, and local regulations. Mistakes can lead to costly penalties and operational disruptions, making it essential to adopt advanced solutions that ensure accuracy and efficiency.
Tetsuya Wakuda, Lennox Hastie and Heston Blumenthal are all behind dishes that have become intrinsically linked to the restaurants they run. Heston Blumenthals meat fruit is known the world over, confit of ocean trout has been on the Tetsuyas menu for more than 25 years and Hasties Firedoor won an award for red meat cookery even though most of the menu revolves around seafood and vegetables.
People booking hotel stays now look for something beyond basic comfort. They want their entire stay to support their well-being, from restful sleep to healthy meals. When hotels build wellness into each part of their service, they create memorable stays that keep guests coming back. Good wellness programs do more than offer spa treatments and.
The restaurant industry is undergoing a significant shift as Gen Z diners reshape dining expectations. This generation prioritizes social responsibility over traditional brand loyalty and gravitates toward integrity, sustainability, and values-driven experiences. To successfully engage this influential consumer group, restaurants can no longer rely solely on brand recognition; they must adopt innovative strategies that align with Gen Z’s preferences.
Sitting down for breakfast with Tammy Pahel, Vice President of Spa and Wellness Operations at the Carillon Miami Wellness Resort (hereafter abbreviated as the Carillon), offers nothing short of a world of insight in the vast and restorative power that comprehensive wellness programming can bring to a hotel. Touching on all subject matter from nutrition, sleeptech and advances in fitness through to transformative wellness group retreats, energy healing and the future of the spa industry, two hour
Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.
Pilferage, or petty theft, is a silent problem in hotels that often goes unnoticed until the losses start adding up. While guests may occasionally take small items, the biggest pain point for hoteliers is internal theft. Housekeeping , front desk cash handling, and inventory mismanagement can all contribute to significant revenue leaks. This article will help you understand the major sources of pilferage in hotels and provide effective strategies to prevent theft.
Retaining a skilled front-of-house team is essential for maintaining a smooth operation and delivering an exceptional guest experience. High turnover can lead to inconsistent service, increased recruitment costs, and disruptions to team morale. Building a team that not only stays but thrives requires a thoughtful approach. Here are five actionable strategies to improve retention among your front-of-house staff: 1.
Driftwood Capital has secured a total of $207 million in senior construction financing and Commercial Property Assessed Clean Energy (C-PACE) financing for its signature Westin Cocoa Beach Resort & Spa on Floridas Space Coast. The company also secured a $50 million credit facility from Amerant Bank at the holding company/fund level. After breaking ground in September 2024, the $420-million, 502-key resort is part of Driftwoods decade-long investment to elevate the region’s hospitality
Hooters closed dozens of locations in the summer of 2024. | Photo By Raymond Boyd/Getty Images Hooters is reportedly in talks about a bankruptcy filing It seems that another major chain might be ready to bite the dust: Bloomberg reported today that Hooters, the countrys most famous breastaurant, is in talks with law firm Ropes & Gray to prepare a bankruptcy filing, according to sources close to the situation.
Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.
As we enter 2025, integrating Artificial Intelligence (AI) into hotel pricing strategies continues to revolutionize the hospitality industry. NB: This is an article from the Pedowitz Group Subscribe to our weekly newsletter and stay up to date This evolution significantly shifts from traditional pricing models to sophisticated, data-driven approaches that enhance revenue management and guest satisfaction.
Expedia is one of the worlds largest online travel agencies (OTAs), providing hotels with a powerful platform to reach millions of travellers globally. If you're looking to boost your hotels visibility and increase bookings, listing your property on Expedia is a great step forward. This guide will walk you through the process of creating a hotel listing on Expedia and optimizing it for maximum success.
STAAH, a leading technology company helping hoteliers unlock their full revenue potential, has unveiled its list of distribution channels that brought the highest booking revenue to hotels in key tourism destinations across Southeast Asia, including Malaysia, Vietnam, Singapore, Indonesia, Thailand and Philippines, over the past year. STAAHs list of top distribution channels is based on hotel reservations that have passed through its channel manager network of 500+ integrations across the world.
Hospitality professionals from across the country share their business acumen and tips to take the industry into the new year. Ash Bailey, owner, Bar Yuki Create a vibe you want to be a part of. There is so much stress that comes with running a hospitality business, but if you create a space that you genuinely enjoy being in, it will create an environment people love coming back to.
Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.
Wellness tourism is a dynamic and rapidly expanding segment of the global travel industry, reshaping how individuals approach travel by prioritizing self-care, personal enrichment, and transformative experiences. According to the Global Wellness Institute, this sector, defined as travel associated with the pursuit of maintaining or enhancing ones personal well-being, is projected to reach an impressive.
Better food safety has never been more in reach, thanks to advancements in traceability standards and technology. With the January 20, 2026 compliance deadline for the U.S. FDA’s Food Safety Modernization Act (FSMA) Rule 204 approaching, restaurant operators stand to gain improved confidence in the safety and quality of the food they serve. While the rule targets all links in the supply chain such as manufacturers and distributors, its ripple effects can empower restaurants to respond more
Ever since the story of Gilgamesh was written down in ancient Mesopotamia, humankind has sought the means by which to restore health and extend life. Today, our knowledge of medicine and physiology has progressed to the point where we can quantify how aging occurs at the cellular level as well as offer people a host of therapies to attenuate the onset of aging and the diseases that aging contributes to, therein extending the good years of wellbeing and vitality that one has on this planet healt
In today's digital world, your hotel's website is often the first thing potential guests see. It's more than just a simple online brochure. It acts as your all-day, every-day salesperson, concierge, and booking agent. But here's the problem: many hotel websites don't do a good job of turning visitors into paying guests. This means missing out on potential income.
Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.
Employee retention and satisfaction are pivotal in the hospitality industry, particularly for clubs and resorts where personalized service is the cornerstone of guest experience. A well-crafted benefits package can make all the difference in attracting top talent and keeping them engaged. Heres how to create a benefits package that stands out while aligning with industry trends. 1.
There are many habits that any housekeeping department can adopt to contribute to their hotels sustainability efforts. While many of these initiatives seem like common sense, they may be overlooked or never implemented. Examples include the following: Turn Off Lights: Train room attendants to always turn off the lights when leaving a guestroom. Consider installing a card key lighting switch that requires those entering the room to insert their room key into a light switch […] The post Hous
I know youre full, but the best holiday pastry has just hit the digital shelves The New Year doesnt start for me until Ive had galette des rois , the French pastry that hits shelves in early January to celebrate Epiphany. When I lived in France, I kept these flaky galettes des rois which translates to kings cake in steady rotation for the entire month.
Stepping into 2025, hoteliers are at a crossroads of innovation and changing guest expectations. NB: This is an article from Hotelchamp Subscribe to our weekly newsletter and stay up to date With tech breakthroughs, shifting behaviours, and rising demands, the hospitality marketing landscape is constantly evolving. This year calls for fresh strategies that go beyond the traditional and embrace the future.
In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program
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