December, 2024

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Liquid & Larder announces Lottie, a rooftop Mexican restaurant and mezcaleria

Hospitality Magazine

Liquid & Larder has announced it will open Lottie in The Eve Hotel early next year. The Mexican restaurant and mezcaleria is the latest venue from the group, which is spearheading the F&B offering at the soon-to-open Redfern hotel. Lottie is the second Liquid & Larder-run venue for The Eve, and will join European-style Bar Julius , which is scheduled to open in February.

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Setting the tone: the impact of a strong hotel GM

eHotelier

When you first walk into a hotel lobby do you get a sense of the hotel? A sense of positive or negative vibes. I have seen both lately and I firmly believe it starts with the Hotel General Manager – not rocket science.

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Hotel Kiosk with Multiple Languages Support

Soft Inn

Hotel guests may come from anywhere in the world and speak different languages. Hence, the hotel kiosk solution must support multiple languages. In Japan, all the train ticket kiosks support Japanese and five other languages, such as English, Chinese, Spanish, etc.

Training 246
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The Holiday Rush and Beyond: Six Benefits that Keep Restaurant Teams Engaged

Modern Restaurant Management

The holiday season is both an exciting and challenging time for restaurants. With customers streaming in for festive gatherings, teams work harder than ever to keep up, often feeling the strain of long hours and packed schedules. However, it’s also a prime opportunity for owners to show appreciation and set a tone of support and camaraderie that extends beyond the holiday rush.

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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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How Senior Living Communities Are Embracing Active Aging

Horizon Hospitality

In recent years, senior living communities have shifted their focus to a holistic model of active aging. This shift recognizes the value of enhancing quality of life by keeping seniors physically, socially, and mentally engaged. Heres how senior living communities are putting wellness at the forefront. Comprehensive Wellness Programs Many senior living communities are now investing in extensive wellness programs tailored to the specific needs and interests of their residents.

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Former Melbourne café operator faces court

Hospitality Magazine

Monaco Willows Pty Ltd, the operator behind Melbournes recently closed Tusk Cafe, and its sole director Francis Placentino are facing legal action after allegedly breaching the Fair Work Act. The Fair Work Commission began legal action against Monaco Willows because the operator allegedly unlawfully deducted money from a worker and underpaid wages and entitlements.

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Lotte New York Palace case study of how a robo-massage expands wellness revenues

eHotelier

In the wild world of welltech that we’re now entering, robo technologies are not here to supplant traditional spa teams or services, but to help hotels maximize the use of their spaces and find new customers.

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Hotel Pricing Strategy 2025

Soft Inn

In the hotel industry, pricing is a critical component that can significantly impact revenue and occupancy rates. Understanding the basics of hotel pricing involves knowing the different types of pricing strategies such as seasonal pricing, competitive pricing, and value-based pricing. These strategies help hotels set room rates that attract guests while maximising profits.

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Merch with a Mission: Creating Brand Ambassadors

Modern Restaurant Management

"Merchandise is more than just a revenue stream — it’s a way to deepen the connection with your customers and expand your brand’s reach." That's what Jason Cortellesso, Partner & Creative Director at Sport & Leisure , told Modern Restaurant Management (MRM) magazine when discussing the merch program at his latest estabilshment in East Greenwich, Rhode Island that is seeing people to line up before they open on drop days to get their hands on the items.

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Food & Beverage Industry Report 2024

Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.

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Health and Safety Initiatives for Hotel Operators in 2025

Horizon Hospitality

Guest expectations for safety and hygiene continue to evolve. Hotel operators must adapt by implementing robust health and safety initiatives to ensure repeat bookings. Heres how: 1) Enhanced Cleaning and Sanitation Protocols In the wake of the COVID-19 pandemic, enhanced cleaning practices have become the industry standard. Effective strategies include: Frequent Sanitization: High-touch areas such as elevator buttons, door handles, and front desks should be sanitized multiple times a day.

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We Deserve Free Sparkling Water

EATER

Seltzer for all | Lille Allen Why more restaurants are making sparkling water free At a recent celebratory meal, when presented with the essential opening question of any meal — “Still or sparkling?” — I chose sparkling, and was somehow surprised to find a bottle of Pellegrino plopped on my table a minute later, and a charge for $9 on the check at the end of the night.

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Culinary-approved Christmas gift guide

Hospitality Magazine

Hospitality’s Christmas gift guide has you covered when it comes to buying that something special for the culinary-obsessed person in your life. Here’s our round-up spanning a ready-to-drink martini from one of Australia’s best restaurants, a Puglia-crafted butter dish, and an egg cup unlike any other. Christmas pudding Michael Wholley Sydney’s Continental Deli is renowned for its canned range, and now you can get a tinned Christmas pudding that’s ready to crack open at your convenience.

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Your top 10 list of excuses

eHotelier

Is victim thinking that is holding you back from jumping in the deep end with the financials in your hotel career?

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Why Every Small Business Needs an HCM Solution: A Comprehensive Guide

Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.

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Hotel E-Invoice in Malaysia: Best Practices and FAQs

Soft Inn

As Malaysia's e-invoicing system becomes more prevalent, it is essential for hoteliers to stay informed about the process and the different scenarios they may face. Whether you are collecting payments directly or using a third-party booking engine or platform, understanding how to handle e-invoices efficiently can help streamline your operations and ensure compliance with tax regulations.

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MRM EXCLUSIVE: The 2025 Restaurant Tech Forecast: Sunny with Some Disruption Ahead

Modern Restaurant Management

The restaurant industry has been in the eye of the storm, driven by shifting consumer behaviors, rapid advancements in technology, and the race to dominate emerging formats. As we reflect on 2024, it’s clear these forces will only accelerate in 2025, bringing both challenges and opportunities for operators. Here are my predictions for the trends that will shape the restaurant industry in the year ahead—and how businesses can emerge stronger by embracing them.

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How Restaurants Can Personalize Customer Experience

Horizon Hospitality

In today’s competitive restaurant landscape, providing memorable customer experience is essential. By creating dining experiences that feel unique to each guest, restaurants can foster stronger connections with their patrons and encourage repeat business. Here are three strategies you can implement to create an exceptional experience for your guests. #1 – Leverage Data Analytics Data analytics reveal insights into your customers’ dining preferences, ordering habits, and spending patt

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The year in Mews | 2024 hospitality highlights

MEWS

Blink and youll miss it. Thats how working in hospitality feels sometimes, such is the pace of our industry. There often isnt time to pause and reflect, because there are always more guests to delight, more areas in which to innovate.

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Best Practices to Streamline Compensation Management: A Foundation for Growth

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

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Merivale to pay $19.25 million to former staff

Hospitality Magazine

Justin Hemmes’ Merivale has agreed to pay $19.25 million to former staff who allege the hospitality giant underpaid them. Merivale, which operates over 90 Australian hospitality venues, did not admit any liability in relation to the claims. The settlement comes off the back of a class action lawsuit that employment law firm Adero launched on behalf of Merivale’s workforce in December 2019.

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Marriott International signs agreement to bring The Ritz-Carlton to Serbia

eHotelier

Marriott International, Inc., announced today that it has signed an agreement with Danube Riverside d.o.o.

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Defining the New Miami with EAST Miami

Larry Mogelonsky

The story of an urban hotel is the story of a city. The two move in stride, with the hospitality industry offering a home and a helpful hand to visitors while also providing dining and drinking hotspots that enable newcomers to evolve into lasting denizens of the locale. In this case study, EAST Miami (operated by Swire Hotels) that first opened in 2016 has grown to be the cultural steward for the booming neighborhood in Miami that is Brickell, presenting a picture of where hotel trends in luxur

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Five Ways to Use POS Data to Forecast Holiday Demand for Your Restaurant

Modern Restaurant Management

The holiday season is a huge calendar event in the restaurant industry, with bookings booming as guests look to let their hair down and enjoy a festive feast. Over the Christmas season, 63 percent of adults plan to eat out so your restaurant needs to be prepared for the increase in demand. Utilizing insights from your POS data will help you make informed decisions that predict how demand will look in the lead up to the big day.

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Business Automation in Hospitality: A New World

Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.

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For Many Puerto Ricans, It’s Not Christmas Without Pasteles

EATER

Making Pasteles in the kitchen at the Freakin Rican in Astoria, Queens. How the beloved, labor-intensive dish — folded with malanga, yuca, plantains, and pork — became an essential part of Puerto Rican cuisine For many Puerto Ricans, Christmastime is pasteles season. Come November, many of us are already thinking about how we’re going to score our pasteles, a complicated, labor-intensive holiday dish.

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Hotel Chargebacks Explained: Fight Disputes & Save Revenue

Hotelogix

Chargebacks are recurring in the hotel industry, costing hotels time and money. Studies show that hotels lose up to 20% of their annual revenue to chargebacks caused by guest disputes, unclear cancellation policies, and OTA-related miscommunication. For hoteliers, this doesn’t just mean lost revenue—it also leads to operational inefficiencies and added pressure on staff.

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Chef behind celebrated Bartiga opens second Double Bay venue

Hospitality Magazine

When Bartiga opened in Double Bay early this year, it found its way into myriad articles celebrating the revival of the suburb. Now, the co-owner and chef behind much of Bartiga’s success is opening Ruma, his second Double Bay venture. Chef Faheem Noor boasts a hefty 25 years in the industry. Starting out in London, he honed his skills at establishments including Maze by Gordon Ramsay before moving to Australia in 2010 and quickly making his mark on the local dining scene.

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The importance of quantitative skills and why you should master them

eHotelier

In a world where apprehension about quantitative methods is widespread, the good news is that mastery of a small number of basic techniques can quickly propel you to the top of the heap and give you a competitive advantage.

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Planning Your Restaurant's Path to Profitability

Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.