Modern Restaurant Management

MARCH 24, 2023

Training your staff in best practices for serving gluten-free dishes is one of the best proactive measures you can take to avoid such conflicts, as well as to demonstrate your commitment to ensuring the safety of gluten-free diners. Another key factor in earning consumer trust is using the correct terminology on your menus and during service.

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Training Front of House Communication Presentation 179

Modern Restaurant Management

JULY 18, 2023

The first thing on that list shouldn’t be the food – it’s the service. Great service will make someone a regular customer who comes in once or twice each month. I always go to the ones with the best service. Here’s my take on making good service great.

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Server Training Reservations 167

Modern Restaurant Management

MARCH 27, 2024

While there are many marketing strategies to get customers in the door, it is just as important to create customer service strategies that keep them coming back. With the impact a dissatisfied consumer can have on your bottom line, it is important to create a customer service strategy that sets your restaurant apart from the competition.

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Customer Service Server Presentation Marketing 189

Soft Inn

SEPTEMBER 30, 2024

By training your team to excel in handling inquiries, managing inventory, and providing exceptional service, you not only ensure operational efficiency but also enhance guest satisfaction.

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Reservations Training Guest Satisfaction Book 130

Hotelogix

DECEMBER 5, 2024

Customer service in hotels is arguably one of the most important considerations that guests make before booking a room. While quality hotel customer service can be a huge boon for your business, offering inexcusable customer care in the hospitality industry can be just as disastrous.

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Customer Service Presentation Demo Training 130

EHL Insights

SEPTEMBER 5, 2024

The hospitality industry thrives on delivering exceptional customer experiences, and hotel employee training plays a pivotal role in achieving this goal. Well-trained staff not only provide better service but also contribute to increased customer satisfaction and loyalty.

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Training 111

7 Shifts

NOVEMBER 14, 2024

There was a time when 70% of F&B employees didn’t receive training for customer service. Without the right training, even the best menu or ambiance can fall short due to poor service, leading to dissatisfied customers and lost revenue. A well-structured restaurant training program will let you turn this around.

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Training POS Systems Server Customer Service 78

Hospitality Net

NOVEMBER 4, 2024

Register your team and participate live, or view the recording, of Doug Kennedy’s next 40-minute training webcast scheduled for Friday, November 15, from Noon – 12:45pm EST.

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Training Guest Services Scheduling 104

Soft Inn

APRIL 25, 2023

Self-service machines were invented to improve counter service and reduce repetitive work. It's commonly used in the bank (ATMs, automated teller machines) and train stations (ticketing machines). But, why is a self-service hotel kiosk not popular in the hotel industry?

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Training 246

Hospitality Magazine

SEPTEMBER 16, 2024

This was a catalyst for him to eventually found The Burnt Chef Project; a non-profit organisation raising awareness and providing training and support for mental health issues in the industry. Our management teams are often promoted without much warning or without much mentorship or training or education,” says Hall. “So

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Training Magazine 246

InnQuest

MARCH 2, 2023

Hotel management is a complex and challenging task requiring business acumen and customer service skills. By understanding your customers, you can tailor your services to better meet their needs, which will lead to increased customer satisfaction and loyalty. For example, your target market is mainly business travelers.

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Customer Service Training Guest Satisfaction Pricing 224

Horizon Hospitality

MAY 27, 2024

For example, if food and beverage services are disrupted consider partnering with food trucks. Prevent “Construction Fatigue” With renovation responsibilities piled on top of leadership and service responsibilities, decision-makers can quickly succumb to “construction fatigue.” Is your gym closed?

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Club Management Scheduling Training Marketing 130

Hospitality Magazine

DECEMBER 5, 2022

The NSW Government is already providing significant support to entice people to join the industry or upskill, through a variety of free short training courses. The new five-week campaign promotes the Government’s offer of a variety of free short training courses across a range of skills through Training Services NSW.

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Training Concierge Information Magazine 246

Hospitality Magazine

NOVEMBER 19, 2024

The result is that employers are having to recruit and train staff more regularly than in other industries. JSA provides independent advice on current, emerging and future workforce, skills and training needs. Half of what people will need to know for the jobs of the future is going to be taught in vocational education and training.”

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Training Magazine Marketing 189

InnQuest

SEPTEMBER 12, 2023

Navigating this intricate process demands a keen understanding of both the art and science behind exceptional guest service. It encompasses tasks such as front office operations, housekeeping, food and beverage services, maintenance, sales, marketing and financial management.

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Maintenance Guest Satisfaction POS Systems Housekeeping 220

Modern Restaurant Management

NOVEMBER 12, 2024

For this reason, restaurants must make severe weather preparedness a key component of their operation strategy and staff training. Safeguard Staff with Comprehensive Emergency Training A key component to severe weather preparedness for restaurants is the cooperation and safety of staff members.

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Training Communication Information Events 186

Modern Restaurant Management

NOVEMBER 13, 2024

In light of new laws permitting establishments to serve alcohol for longer hours, how should operators be training staff to understand both the profit potential and the additional responsibility? The training for restaurant staff doesn't change because of extended service hours.

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Training Server Information Magazine 178

Modern Restaurant Management

AUGUST 28, 2024

How important is continual training? To maintain consistency across stores, brands should implement the following best practices: Robust Onboarding Training Program : Develop a comprehensive onboarding process that includes detailed training on brand standards, guidelines, voice, tone, and standard operating procedures.

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Guest Satisfaction Training Customer Service Accounting 176

Modern Restaurant Management

MARCH 1, 2022

Empowering Employees with the Right Tools and Training. ” They enter this demanding industry because they truly enjoy creating excellent guest experiences through outstanding food, atmosphere, and service. Restaurant people are “people-people.”

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Back of House Training Front of House Scheduling 230

Modern Restaurant Management

JULY 11, 2024

Training and education around hygiene and food safety continue to be a standard, but there are further steps managers can take to guarantee the safest, most hygienic, and highest-quality experience for guests. In this context, it’s crucial to regularly train employees in things like hand hygiene.

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Sanitation Training 183

Modern Restaurant Management

MARCH 19, 2024

However, as we surge forward, it's imperative to highlight what's missing from today's dining experience and identify the qualities that elevate a great manager to give the next level service assisted by AI, required to succeed in this new environment. For this reason we must uncover a way to bridge that gap.

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Communication Training Scheduling 197

Modern Restaurant Management

DECEMBER 16, 2024

Streamlining Onboarding : Simplify your onboarding process with clear expectations, training schedules, and a welcoming introduction to your workplace culture. Scheduling Training : Plan mandatory training for harassment prevention, safety, or customer service if required by law or beneficial for your operations.

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Scheduling Training Communication Budgeting 154

Modern Restaurant Management

AUGUST 15, 2024

Smart fryers and ovens can automate food preparation and cooking, eliminating the need for numerous workers in the kitchen while still ensuring consistent quality and faster service. These expenses include money spent on recruiting, hiring, and training new staff, and lost productivity.

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Training Scheduling Marketing 179

Modern Restaurant Management

MARCH 9, 2023

There are a variety of laws and regulations that could impact a business in relation to service of alcoholic beverages. Don’t Be Afraid to Refuse Service Make sure your bartenders know when to stop serving patrons. Closely monitor alcohol service. Eventually conflict can happen. Capable door staff in place.

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Training Information Server Definition 180

InnQuest

APRIL 3, 2023

Providing Personalized Service that Exceeds Expectations Building a loyal customer base is vital to success as far as any business is concerned; this is especially true in the hospitality industry. Implementing the steps mentioned above can significantly improve the efficiency of your hotel’s operations by streamlining day-to-day tasks.

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Training Property Management Special Events Guest Satisfaction 222

Modern Restaurant Management

MARCH 13, 2024

The gap between available positions and willing, skilled workers has widened, putting pressure on service quality and business sustainability. Reduced staff can result in longer wait times, decreased service quality, and, in some instances, limited operating hours or menu options.

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Training Customer Service Scheduling Reservations 196

Hospitality Magazine

APRIL 10, 2023

“Our dishes are an interpretation of the food from my homeland and its surroundings; combined with Frank’s Italian training, we have created a menu that celebrates a myriad of cultures,” says the chef. The venue is currently open Monday to Friday from 7:30am until 3pm, with dinner service to commence in May.

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Training Magazine 246

Hospitality Magazine

AUGUST 7, 2023

French-trained John Lyons has been appointed head chef of the restaurant, joining after time at the Cottage Point Inn in Kuringai National Park as well as Michelin-starred UK restaurant Rascasse. “In Sydney’s French restaurant presence continues to boom, with Mulpha Hospitality opening Pont Brasserie in the InterContinental Sydney.

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Catering Training Magazine 246

Hospitality Magazine

NOVEMBER 11, 2024

Guided by the principles of seasonal, local, and slow, Currie’s original idea was to only have a weekend service, with a simple three course $75 food menu, with $25 wine pairings, but necessity made things quickly evolve. “It So, you explain to yourself that you need to open more services just to cover the fixed costs.”

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Training Magazine 246

Modern Restaurant Management

NOVEMBER 29, 2022

Or employees haven’t been properly (and regularly) trained. To increase order accuracy, your restaurant should: Prioritize training. When restaurants are short-staffed, training may become an afterthought, as other high-priority tasks loom. Even when things are hectic, training must remain a priority.

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Training Communication Customer Service Accounting 225

InnQuest

AUGUST 2, 2023

Employee Education and Training One of the most critical aspects of cybersecurity is ensuring that hotel staff are well-informed and trained. Vendor and Third-Party Management Lastly, hotels often collaborate with various vendors and third-party services, which can introduce additional security risks.

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Hospitality Management Information Vendor Management Training 222

Modern Restaurant Management

FEBRUARY 22, 2023

For many, recruiting is a skill they’re not trained on and just one of a hundred tasks occupying their work day. This gives a manager a small advantage in speed, but on a broader scale, busy hiring managers lack the time and training to compete with the resources of a Fortune 500 company.

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Training Scheduling Customer Service Pricing 208

Modern Restaurant Management

FEBRUARY 7, 2023

Offering increased visibility for brands and expanding the pool of customers restaurants are able to reach, the dynamic services these apps provide are essential for owners and operators competing for relevance and market share in a rapidly shifting landscape of business models utilizing SaaS technology.

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Training POS Systems Strategic Planning Back of House 196

EATER

NOVEMBER 18, 2024

he’s hard at work in the kitchen of his much lauded Milwaukee restaurant the Diplomat — mixing bread, deboning birds for the restaurant’s famed knife-and-fork chicken, and generally prepping for the evening’s service. He’s also using that time to help his employees grow in one of the country’s best training grounds for new chefs.

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Training Definition 72

7 Shifts

FEBRUARY 16, 2024

Contribute by percentage of tips ✔ Enter tips manually ✔ Distribute tips based on hours worked Download the free Tip Pooling Calculator Template Restaurant Employee Training Manual Template Having a single source of truth means you're giving all employees the same information that they can go back and reference.

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Download Scheduling Training Information 158

Modern Restaurant Management

NOVEMBER 22, 2024

Hiring and Recruitment: Making a Strong First Impression As the competition for skilled food service employees remains fierce, restaurants should be boosting their employee engagement strategies well in advance of their busy season. For example, a restaurant at a ski resort should start hiring for the winter peak in early September.

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Scheduling Training Budgeting Communication 175

Hospitality Magazine

APRIL 17, 2024

Self-service kiosks Stand in McDonald’s and notice how kiosks are part of the scenery for most customers. These intelligent assistants prioritise orders, manage inventory, and offer cooking guidance, reducing human error and accelerating service times. We’re all early adopters when something is so intensely useful.

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Maintenance Information Communication Presentation 264