eHotelier

OCTOBER 24, 2024

AI can be used to perform certain tasks in a more efficient and time-saving way, giving staff time to focus on other areas of the business as well as to optimise efficiency in things such as training, forecasting and marketing.

Customer Service 306

Customer Service Training Marketing 306

Modern Restaurant Management

NOVEMBER 12, 2024

For this reason, restaurants must make severe weather preparedness a key component of their operation strategy and staff training. Safeguard Staff with Comprehensive Emergency Training A key component to severe weather preparedness for restaurants is the cooperation and safety of staff members.

Training 189

Training Communication Information Events 189

Hospitality Magazine

MARCH 25, 2025

Giuseppe Fuzio began his career washing dishes and training as an apprentice in a pastry shop on the ground floor of the building where he grew up. The hospitality industry is facing a significant shortage of skilled staff particularly in kitchen and service roles. The Puglia native has come a long way since then.

Training 227

Training Menu Planning Budgeting Magazine 227

Modern Restaurant Management

SEPTEMBER 23, 2024

This can especially be the case in food service industries where employees are often in loud, busy environments while moving in and out of kitchen areas with any number of hazards. The best way to mitigate the risks for employees and reduce workplace injuries is for businesses to establish comprehensive safety training programs.

Training 180

Training Scheduling Information Communication 180

Lodging Magazine

JANUARY 7, 2025

In a post-COVID environment, hoteliers have emphasized the importance of training and technology, as well as creating the right culture, to get less experienced employees up to speed within their respective F&B outlets.

Training 52

Training Magazine Back of House 52

Hospitality Magazine

FEBRUARY 17, 2025

Lines will oversee operational efficiency and strategies, and drive service excellence. Sabrina Medcalf will expand the groups live music and entertainment program as group operations and entertainment manager; and as group beverage manager, Jordan Blackman will continue to develop beverage and wine programs, and oversee sommelier training.

Training 235

Training Magazine 235

Modern Restaurant Management

DECEMBER 16, 2024

Streamlining Onboarding : Simplify your onboarding process with clear expectations, training schedules, and a welcoming introduction to your workplace culture. Scheduling Training : Plan mandatory training for harassment prevention, safety, or customer service if required by law or beneficial for your operations.

Scheduling 179

Scheduling Training Communication Budgeting 179

Modern Restaurant Management

JANUARY 8, 2025

To learn more about how cooking oil management can help with this goal, Modern Restaurant Management (MRM) magazine reached out to John Michals, COO of Filta Environmental Kitchen Services. What Can Be Done : Professional services can provide statistics and case studies illustrating the cumulative impact of cooking oil waste.

Training 169

Training Maintenance Pricing Magazine 169

Hospitality Magazine

APRIL 10, 2025

Its no secret that staffing is a significant challenge for the Quick Service Restaurant (QSR) sector at the moment. In response to QSR staffing challenges, caf franchise San Churro has implemented a new training approach to attract and retain younger talent. The post Can training gamification help solve staffing shortages?

Training 130

Training Catering Magazine 130

Hospitality Magazine

NOVEMBER 11, 2024

Guided by the principles of seasonal, local, and slow, Currie’s original idea was to only have a weekend service, with a simple three course $75 food menu, with $25 wine pairings, but necessity made things quickly evolve. “It So, you explain to yourself that you need to open more services just to cover the fixed costs.”

Training 246

Training Magazine 246

Modern Restaurant Management

SEPTEMBER 20, 2023

Especially during the pandemic, restaurants have grappled with unexpected challenges, particularly in maintaining exceptional customer service amidst shifting operational dynamics. The State of Customer Service in the Restaurant Industry Customer service in restaurants is just as critical as the food itself.

Customer Service 197

Customer Service Training 197

EATER

NOVEMBER 18, 2024

he’s hard at work in the kitchen of his much lauded Milwaukee restaurant the Diplomat — mixing bread, deboning birds for the restaurant’s famed knife-and-fork chicken, and generally prepping for the evening’s service. He’s also using that time to help his employees grow in one of the country’s best training grounds for new chefs.

Training 70

Training Definition 70

Larry Mogelonsky

MARCH 10, 2025

We see this trend in the rise of the extended stay category (Home2 Suites by Hilton, Residence Inn by Marriott, Hyatt House) and the growth of serviced apartment or aparthotel brands. Independent verification or rigorous self-inspection is needed to resolve these issues during preconstruction, planning a PIP and updating training protocols.

Training 130

Training Catering Communication Marketing 130

Modern Restaurant Management

DECEMBER 26, 2024

With cashless transactions and delivery services becoming the norm, diners are enjoying faster, more streamlined dining journeys. Without greater cybersecurity education and deepfake awareness training , it will be increasingly difficult for on-the-ground employees to tell fraud from fact—and they’ll need to.

Information 223

Information POS Systems Download Presentation 223

Modern Restaurant Management

MARCH 5, 2024

As the focus for restaurants continues to center on growing and staffing up, safety training can sometimes get lost in the mix or ratcheted down to cover only topics related to compliance with regulations. Safety training is key to helping restaurants reduce risk exposure associated with foodborne illnesses and occupational injuries.

Training 167

Training Communication 167

Modern Restaurant Management

NOVEMBER 20, 2024

Quick-serve restaurants (QSRs) experienced four-percent growth over the past year, which helped to offset the declines seen in full-service dining. To make progress in both areas in 2025, managers should focus on offering more in-depth training and elevating the employee experience.

Scheduling 189

Scheduling Training Marketing Information 189

Modern Restaurant Management

NOVEMBER 19, 2024

The key to achieving this is proper staff training, adopting and leveraging technology to enhance the dining experience and manage operations, as well as cultivating a personalized experience and welcoming environment for all solo diners. Cultivating a Personalized Experience and Welcoming Environment Casual dining or fine dining?

POS Systems 180

POS Systems Catering Training Front of House 180

Modern Restaurant Management

OCTOBER 25, 2024

A recent study — Food Waste on Food Service — reported that, on a global scale, around $2.6 Training Staff It does no good to look at waste reduction strategies for your restaurant’s operations if your staff doesn’t have a similar commitment to the concept. Therefore, training in waste reduction is essential.

Training 123

Training Portion Control Maintenance Information 123

Modern Restaurant Management

NOVEMBER 22, 2024

Hiring and Recruitment: Making a Strong First Impression As the competition for skilled food service employees remains fierce, restaurants should be boosting their employee engagement strategies well in advance of their busy season. For example, a restaurant at a ski resort should start hiring for the winter peak in early September.

Scheduling 175

Scheduling Training Budgeting Communication 175

Horizon Hospitality

OCTOBER 30, 2024

Highlight Unique Skills While customer service, team management, and hospitality software proficiency are essential, showcasing unique skills can set you apart. Highlighting experience in luxury hotel management, high-end guest services, or fast-paced environments like resorts can show your ability to handle pressure and deliver results.

Marketing 130

Marketing Customer Service Blog Guest Services 130

Horizon Hospitality

DECEMBER 4, 2024

Special Events: Train staff to ask about special occasions when reservations are made, so that personal touches can be added, such as champagne for anniversaries and dessert for birthdays. #2 Train your staff to recognize regular patrons, greet them by name, and remember their preferences.

Special Events 130

Special Events Reservations Server Training 130

Hotelogix

APRIL 11, 2025

Why Technology Alone Isn’t Enough in Hospitality While technology can streamline many processes, it cannot replicate the empathy and personalized service that human staff provide. Proper training ensures they can solve problems quickly and deliver warm, tech-enabled service. ​ 1.

Training 130

Training Communication Book Demo 130

Modern Restaurant Management

APRIL 23, 2025

As laws become stricter, technology evolves and social media increases public awareness and accountability, restaurant owners must adopt proactive measures to ensure responsible alcohol service. Understanding Liquor Liability Risks Alcohol service introduces a unique set of risks that can have serious consequences for restaurants.

Training 88

Training POS Systems Accounting Document 88

Revenue Hub

APRIL 24, 2025

In a world where nearly every traveler is an amateur critic and every booking decision is one click away, your hotels online reputation isnt just a reflection of your service – its part of your revenue strategy. Lead to corporate travel partners removing your property from their list of preferred hotels.

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Training Book Article Customer Service 97

Modern Restaurant Management

MARCH 27, 2024

While there are many marketing strategies to get customers in the door, it is just as important to create customer service strategies that keep them coming back. With the impact a dissatisfied consumer can have on your bottom line, it is important to create a customer service strategy that sets your restaurant apart from the competition.

Customer Service 189

Customer Service Server Presentation Marketing 189

Larry Mogelonsky

APRIL 14, 2025

Many of these innovations may already be available and simply require your initiative, investment and staff training for implementation. Its also important to acknowledge that unlocking these savings may require some upfront spending whether its capex for implementation, additional opex, or the time needed for training and adaptation.

Housekeeping 130

Housekeeping Procurement Scheduling Training 130

Hospitality Magazine

JANUARY 15, 2025

Kiet Diep, director, Yum Sing House Always have a clear business plan covering goals, marketing strategies, financials, hiring processes, training manuals, and standard operating procedures. Look for ways to focus your staff time on service and sales. Failure to plan is a plan to fail. The best way to win both challenges is efficiency.

Marketing 257

Marketing Pricing Communication Training 257

Hotelogix

APRIL 17, 2025

​ Understanding Guest Satisfaction Guest satisfaction measures how well a hotel's services align with or surpass guest expectations. In contrast, subpar service can deter potential guests and erode a hotel's competitive edge. Effective internal communication reduces errors and enhances the overall guest experience.

Guest Satisfaction 100

Guest Satisfaction Housekeeping Training Book 100

SiteMinder

NOVEMBER 24, 2024

Leadership roles in hospitality are similar to leadership roles in other industries, in that the focus is on training, guiding and managing a team. It motivates workers , fosters exceptional service and drives business success. Experience is key, but training can help you to develop faster. Certified Hotel Administrator (CHA).

Training 93

Training Communication Workshop Customer Service 93

Modern Restaurant Management

NOVEMBER 14, 2024

They’ll be trained on the exact preferred responses to FAQs, scripts, as well as menu offering and company value add branding that is preferred to be communicated. Every business has its own general information, menu, operating hours, dress code, brand messaging, and so on that is required to train an agent.

Reservations 179

Reservations Book Information Training 179

Horizon Hospitality

APRIL 23, 2025

As the demand for senior living services continues to grow, so too does the need for qualified professionals who are not only skilled but also compassionate and patient. The senior living industry plays a critical role in providing care, comfort, and security for elderly individuals.

Regulatory Compliance 130

Regulatory Compliance Training Facility Management Presentation 130

Hospitality Magazine

FEBRUARY 10, 2025

By the time I finished up we had 60 in the kitchen team and were running 33 services a week across two sites and three kitchens. Its here that Boyle was involved in running pop-up events like Whisky Wine Fire at Caufield Racecourse. He also helped to open the restaurant with a tight team of about ten staff.

Accounting 200

Accounting Communication Training Magazine 200

Hotelogix

NOVEMBER 19, 2024

However, operating on a software-as-a-service (SaaS) model, cloud solutions make you less significant investments. As these solutions are extremely easy to use, you can spend less on training new/temporary staff that you hire to handle the peak season rush.

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Demo Housekeeping Maintenance Server 243

Hospitality Magazine

FEBRUARY 24, 2025

Its here where Noda began working with his son Momotaro who trained as an apprentice alongside his father. The pair change the menu daily and operate all facets of the business from food and beverage service to explaining each dish to guests. Some people even say it looks like a sports match.

Magazine 244

Magazine Training Marketing 244

Horizon Hospitality

JANUARY 22, 2025

High turnover can lead to inconsistent service, increased recruitment costs, and disruptions to team morale. Even small gestures, like giving staff members thoughtful birthday gifts or a bonus for exceptional service, can show that you recognize and appreciate their efforts.

Front of House 130

Front of House Event Coordination Scheduling Training 130

Hotelogix

DECEMBER 5, 2024

Customer service in hotels is arguably one of the most important considerations that guests make before booking a room. While quality hotel customer service can be a huge boon for your business, offering inexcusable customer care in the hospitality industry can be just as disastrous.

Customer Service 130

Customer Service Presentation Demo Training 130

7 Shifts

NOVEMBER 24, 2024

Gathering and analyzing data lets you tailor your menus, services, and overall atmosphere to better meet diners' needs. Read up on third-party full-service market research or other restaurants’ market research reports to understand industry trends. This way, you can get a better idea of their service.

Marketing 148

Marketing Information Pricing Training 148