Modern Restaurant Management

JUNE 13, 2023

Early on a sunny Sunday morning, the air is thick with humidity and the servers are reeling from consecutive busy services. Sans preparation and coordination, many new hires (and managers) endure training experiences in the restaurant industry more akin to improvised circus acts than curated brand experiences.

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eHotelier

AUGUST 30, 2023

eHotelier partners with BPN's Maestro to enable hoteliers to promptly assign required training to address guest complaints, reviews, and service gaps.

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Training 246

EHL Insights

SEPTEMBER 5, 2024

The hospitality industry thrives on delivering exceptional customer experiences, and hotel employee training plays a pivotal role in achieving this goal. Well-trained staff not only provide better service but also contribute to increased customer satisfaction and loyalty.

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Training 111

Service that Sells

SEPTEMBER 2, 2024

Restaurant training is multi-faceted. Take a look at these five restaurant training strategies that can improve employee retention. Take a look at these five restaurant training strategies that can improve employee retention. New Hire Training Employees are never more open to learning than during their first week on the job.

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Horizon Hospitality

DECEMBER 11, 2023

Whether you are trying to maintain a high level of service or turn around a poor bottom line, hotel employee training is crucial to running a successful property. Effective hotel staff training programs can increase profitability, help with talent acquisition, and improve employee engagement.

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Training Guest Satisfaction Marketing 130

Revenue Hub

NOVEMBER 16, 2023

Hoteliers in the upscale, luxury, and ultra-luxury segments of the lodging industry not only have to be concerned with the preferences of their actual guests, but also with the sometimes-ambiguous standards imposed on them by their brand, soft-brand, membership/affiliation, or by third party luxury hotel rating services.

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Training Server Workshop Presentation 93

SiteMinder

JULY 18, 2024

What is hotel customer service? Hotel customer service is the range of services and interactions provided by hotel staff to ensure a pleasant and satisfying experience for guests. Table of contents What is the importance of customer service in hotels? If that means you’re strides ahead of your rivals, all the better.

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Modern Restaurant Management

MARCH 5, 2024

As the focus for restaurants continues to center on growing and staffing up, safety training can sometimes get lost in the mix or ratcheted down to cover only topics related to compliance with regulations. Safety training is key to helping restaurants reduce risk exposure associated with foodborne illnesses and occupational injuries.

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Service that Sells

AUGUST 1, 2024

That’s why on-the-job training is such a critical component of your restaurant’s overall learning management strategy. Keep in mind, though, not all training that happens on the job will work. Five Strategies for Effective On the Job Training Coaching Coaching focuses on tasks.

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Service that Sells

MARCH 19, 2024

Your restaurant employees have a lot to remember and sometimes, no matter how well you train them, it seems they’re still lacking in confidence or knowledge retention. To see why role-playing is so effective in training, think back to how you learned to drive a car. Did you watch a quick video and then jump behind the wheel?

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Service that Sells

MARCH 4, 2024

Training Your Kitchen Employees Need Training is key to ensuring your kitchen employees can handle the pressure that comes with working in a restaurant. Kitchen employee training must cover a wide variety of topics. Kitchen employees should take the same HR training as the rest of your staff.

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Service that Sells

JANUARY 30, 2024

The path to increased sales starts with you, and your waitstaff training program. The manager depends on Sam, so often assigns him the larger stations within the restaurant and asks him to help train new employees. The post Use Waitstaff Training to Boost Profits appeared first on Service that Sells!

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Training Server Presentation 81

Service that Sells

SEPTEMBER 11, 2023

We all want to have excellent service in our restaurants, but your standards don’t always align with those of your waitstaff. Set Your Service Standards with Cycle of Service Service Training With every guest who walks through the door, your staff should be striving to not only meet expectations but exceed them.

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Training Server Communication 85

Modern Restaurant Management

SEPTEMBER 20, 2023

Especially during the pandemic, restaurants have grappled with unexpected challenges, particularly in maintaining exceptional customer service amidst shifting operational dynamics. The State of Customer Service in the Restaurant Industry Customer service in restaurants is just as critical as the food itself.

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Customer Service Training 197

Hospitality Net

JULY 10, 2024

Register your team and participate live, or view the recording, of Doug Kennedy’s next 40-minute training webcast scheduled for Monday, July 22, from Noon – 12:45pm EST. REGISTER NOW!

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Training Guest Services Scheduling Marketing 98

Hospitality Net

SEPTEMBER 19, 2024

Shaping how well we execute service to our guests is a primary function of hotel and restaurant training. From the front of house to the back, and the first floor to the top floor, we support our teams on the path to guest experience and financial rewards. This is fundamental and we hope that nothing gets in the way of our dreams.

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Modern Restaurant Management

JUNE 2, 2020

The consistent execution of every safe service process and procedure will be imperative to survive and thrive in the years to come. The same goes for the standard of service. So, with so many restaurants offering great food and service, what was the differentiator? Why Is a Different Training Approach Required?

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Modern Restaurant Management

NOVEMBER 4, 2022

But being short staffed, even though it’s a legitimate excuse, is not justification for poor customer service. Other than the quality of a meal, customer service is key to attracting customers and keeping them coming back. There are ways restaurants short on staff can still provide excellent service. If a Problem Arises.

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Service that Sells

JULY 4, 2023

Make role-playing part of your pre-shift team meetings and train servers to assume the sale! Take advantage of role playing to train your team to use more compelling words when talking with guests. Restaurant Service and Sales Training The Service & Sales Excellence Waitstaff Training Series is based on Service That Sells!,

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Server Training Pricing 85

Modern Restaurant Management

MARCH 24, 2023

Training your staff in best practices for serving gluten-free dishes is one of the best proactive measures you can take to avoid such conflicts, as well as to demonstrate your commitment to ensuring the safety of gluten-free diners. Another key factor in earning consumer trust is using the correct terminology on your menus and during service.

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Training Front of House Communication Presentation 179

Hospitality Net

SEPTEMBER 6, 2024

The hospitality industry thrives on delivering exceptional customer experiences, and hotel employee training plays a pivotal role in achieving this goal. Well-trained staff not only provide better service but also contribute to increased customer satisfaction and loyalty.

Training 72

Training 72

Modern Restaurant Management

JULY 18, 2023

The first thing on that list shouldn’t be the food – it’s the service. Great service will make someone a regular customer who comes in once or twice each month. I always go to the ones with the best service. Here’s my take on making good service great.

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Hospitality Net

JANUARY 17, 2024

Most hotels in Barrie are what we would call “limited service”, however, some do offer more than others when it comes to amenities. I asked each GM what type of true service training each employee receives. Their answers were hit-and-miss. The industry grapples with such high turnover.

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Training 89

Service that Sells

JULY 17, 2023

Focusing a restaurant training program on the Art of Caring Behavior will lead to improved service and increased guest loyalty. ” Cycle of Service Restaurant Service Training With every guest who walks through the door, your staff should be striving to not only meet expectations, but exceed them.

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Server Training Presentation 84

Service that Sells

NOVEMBER 6, 2023

The first obstacle may be convincing your team members that they are in the sales business and that soft selling is one of the ways they can deliver exceptional service. Prepare for your training session by comparing two typical guest checks in your restaurant. The post Server Training: Are They Working Harder (or Smarter)?

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Service that Sells

OCTOBER 31, 2022

But if you wait until the busy season to train your waitstaff on wine and champagne sales, you might just miss out. Jump-start your sales today with these waitstaff training ideas: Train your staff to plant the seed for wine and champagne sales when taking reservations during the holiday season. Click here to learn more.

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Server Training Reservations 88

Modern Restaurant Management

MARCH 27, 2024

While there are many marketing strategies to get customers in the door, it is just as important to create customer service strategies that keep them coming back. With the impact a dissatisfied consumer can have on your bottom line, it is important to create a customer service strategy that sets your restaurant apart from the competition.

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Customer Service Server Presentation Marketing 189

Hospitality Net

JANUARY 31, 2024

Many companies still believe that customer service is what happens when something goes wrong. However, that is only one part of customer service. The bigger picture is that customer service happens throughout a customer’s entire experience while doing business with you.

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Customer Service Budgeting Training Marketing 63

Modern Restaurant Management

OCTOBER 23, 2020

A great menu or location will bring customers into your restaurant, but stellar customer service is what will keep them coming back. Providing excellent service and a friendly atmosphere will earn you regulars – and those sought after five-star customer reviews. So how do we develop vital customer service? Verbal Language.

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Communication Training Customer Service Server 178

Horizon Hospitality

MAY 27, 2024

For example, if food and beverage services are disrupted consider partnering with food trucks. Prevent “Construction Fatigue” With renovation responsibilities piled on top of leadership and service responsibilities, decision-makers can quickly succumb to “construction fatigue.” Is your gym closed?

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Club Management Scheduling Training Marketing 130

Mary Gostelow

NOVEMBER 2, 2024

Wearing a sharp Dior look to match the train, the Sybaritic Single walks towards Côte d’Azur, one of the three restaurant cars, when he smells smoke. Minutes later, the train halts in Verona and a delay is announced. By sunset the train is back in motion gliding through the Dolomites.

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Training 52

7 Shifts

APRIL 7, 2021

After months of quarantine, restaurants were allowed to reopen with new restrictions, and the way they hire, train, and onboard employees had to adjust accordingly. These actions called for creating different ways to train employees based on certain aspects of the job.

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Training Information Scheduling Customer Service 148

7 Shifts

AUGUST 19, 2020

The more staff you have to replace, the more money you have to spend on recruitment, and the more time you have to spend interviewing and training. This takes your attention away from your core management responsibilities—plus a continuous stream of new, untrained staff can lead to mistakes and poor guest service.

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Training POS Systems Communication Document 148

Synergy Suite

JANUARY 18, 2023

While customers rarely, if ever, interact with the cooks in your quick-service or fast casual restaurant locations, you know that what they’re really there for is the food! Prep cooks generally do not need as much experience or restaurant training as line cooks, as they are responsible for more basic tasks.

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SiteMinder

FEBRUARY 29, 2024

What is hospitality training? Hospitality training is a comprehensive educational and practical program designed to equip individuals with the necessary skills, knowledge, and competencies required to excel in the hospitality industry. What are the objectives of hospitality training?

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Training Customer Service Communication Guest Satisfaction 52

Hotel Owner

SEPTEMBER 4, 2023

INNSiDE Manchester, part of the Meliá Hotels International group, is the first hotel globally to undergo the inclusive guest safety excellence training course by Maiden Voyage, specialists in inclusive travel and safety.

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Training Concierge Housekeeping Reservations 105

Hospitality Net

OCTOBER 8, 2024

Register your team and participate live, or view the recording, of Doug Kennedy’s next 40-minute training webcast scheduled for Monday, October 21, from Noon – 12:45pm EST.

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Training Guest Services Scheduling 52