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Third-Party Delivery Service Management in the Age of COVID-19 – and Beyond

Modern Restaurant Management

While takeout and delivery revenue has more than tripled since 2014, reaching over $300B+ in 2019, demand for delivery services has skyrocketed as businesses shift to takeout and delivery-only models in response to COVID-19. “I know other restaurants are scrambling to try to set up services like DoorDash and UberEats.

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Customer service management with a people-first hospitality touch

EHL Insights

Are your customers receiving excellent service? These questions are a good place to start when examining one of the most influential aspects of business success: customer service management. How can you be sure?

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Hotel check-in and the new discipline of guest service management

PhocusWire

The rapid progress of technology has opened a new world of creative thinking around what the future of guest check-in should look like.

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The strategic power of full-service hotel management

Hotel Owner

Hotels can grow their portfolios through various means, such as franchising, management agreements, leasing properties or direct ownership. The level of resources and investment required is different for each.

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Food & Beverage Industry Report 2024

food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S.

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Beating the Labor Crunch: Outsourced Strategies Are Key

Modern Restaurant Management

Labor markets were tight in the years prior to the pandemic, with nearly a million restaurant and hospitality jobs going unfilled as recently as 2019 , when Forbes sounded the alarm that “the ultimate service industry is experiencing epic problems in finding people to work.”

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Customer service management with a people-first hospitality touch

Hospitality Net

In this article, we will explore the importance of people-centricity in customer service management and how it can be applied to improve customer experiences. We will also discuss practical approaches to gathering customer feedback and how a hospitality approach can elevate customer service quality in any sector.