Hotel Business

MARCH 17, 2025

Between 2004 and 2012, she moved up the ranks to sales coordinator, guest services manager and ultimately general manager at the age of 23. .” Fishel has held numerous positions during her 21-year tenure with the company, starting her career as a front desk agent at a property in Ann Arbor, MI.

Guest Services 59

Guest Services Service Management Marketing 59

SiteMinder

NOVEMBER 24, 2024

Popular hospitality leadership certifications, programs and courses include: Hospitality leadership course This training focuses on building specific skill sets or gaining specific knowledge within hospitality leadership, like customer service management, strategic decision-making or running a team.

Training 93

Training Communication Workshop Customer Service 93

Modern Restaurant Management

JULY 19, 2021

By outsourcing functions like the recruitment process, regular kitchen cleaning, and exterior and janitorial services, managers and staff alike can focus on their core expertise.

Front of House 203

Front of House Customer Service Maintenance Catering 203

Boutique Hotel News

MARCH 9, 2023

Following two years as general manager of the Charlecote Pheasant hotel in Warwickshire, Alice Davies will be moving to the property’s holding company, Vine Hotels, as group accommodation services manager. Dan Rowell will take on Davies’ previous position as general manager of Charlecote.

Service Management 130

Service Management Events 130

Modern Restaurant Management

JUNE 9, 2021

So as a restaurant owner or food service manager, how can you best minimize workers comp liability to allow summer 2021 to be the successful reopening of the economy that we are all ready for?

Information 212

Information Service Management 212

Hotel Owner

MARCH 18, 2025

Her career began in the travel sector, where she spent seven years as a travel agent, progressing from trainee to manager in just three years.

Housekeeping 52

Housekeeping Customer Service Resort Management Service Management 52

Horizon Hospitality

OCTOBER 16, 2024

This allows them to function as nonprofit entities while focusing on member services. Management Structure HOAs: Most homeowners association’s contract with professional management companies to handle day-to-day operations, which include property management, financial oversight, and administrative tasks.

Maintenance 130

Maintenance Training Property Management Customer Service 130

Boutique Hotel News

FEBRUARY 2, 2023

Founded in 2019, LEVA provides full-service management of third-party hotel assets. The group’s flagship property is the LEVA Mazaya Centre – Dubai and in 2021, took over management of Resivation, an upscale coliving property in Dubai’s Al Furjan development.

Service Management 130

Service Management 130

Hotel Business

SEPTEMBER 28, 2023

National hotel ownership, management and development company Dellisart LLC has experienced record growth for its subsidiaries Hotel Sales Max, Hotel Rev Max, Hotel Digital Max, as well as its full-service management company. Dellisart serves almost 100 properties through its various offerings.

Service Management 103

Service Management Marketing 103

Modern Restaurant Management

JUNE 30, 2021

Third-party delivery threatens the brand’s relationship with its customers due to the loss of first-party data and control of the customer experience end-to-end, most critically food quality and customer service. Managing down third-party fees will improve margins as labor costs continue to rise.

Kitchen Operations 203

Kitchen Operations Back of House Customer Service Budgeting 203

Modern Restaurant Management

FEBRUARY 14, 2023

Since the COVID pandemic, hourly employee (crew, kitchen manager, service manager) turnover is higher than usual, around 194 percent. Use tech tools’ staff management capabilities to boost employee satisfaction and productivity.

Training 189

Training Document Service Management Information 189

Hotel Owner

OCTOBER 31, 2023

Now in its sixth year, the scheme has already seen five previous candidates become general managers, while 46% of its delegates have been promoted into deputy manager roles, and 29% have had the confidence to move into larger roles.

Training 98

Training Guest Services Service Management Hospitality Management 98

Hotel Owner

SEPTEMBER 26, 2023

He was subsequently appointed as training junior manager, duty manager, restaurant manager, food service manager, food and beverage manager and most recently, assistant hotel manager. Having worked at The Greenbank from age 17, he has held a number of roles since joining as a part-time waiter.

Guest Satisfaction 98

Guest Satisfaction Catering Training Service Management 98

Hotel Owner

MARCH 1, 2023

He has held previous roles across the retail sector and social work, later helping to manage a leading boutique hotel in Wales, and several bars across Spain and Malta. Prior to joining Burgh Island Hotel, James was head concierge/guest services manager at the Raithwaite Sandsend luxury estate near Whitby.

Concierge 105

Concierge Guest Services Service Management 105

Industry Insights Lodging Magazine

SEPTEMBER 22, 2023

WRIGHTSVILLE BEACH, North Carolina—Dellisart LLC announced it has experienced record growth for Hotel Sales Max, Hotel Rev Max, Hotel Digital Max, and its full-service management company. The company serves almost 100 properties through its various offerings.

Service Management 64

Service Management Magazine 64

Hotel Business

FEBRUARY 15, 2024

Full-year 2023 Fee-related and other revenues was $1.384 billion compared to $1.354 billion in full-year 2022, which included $50 million from the company’s select-service management business and owned hotels, which were exited in 2022. Diluted EPS was $3.41 compared to $3.91 Adjusted diluted EPS was $4.01 per share compared to $3.96

Service Management 72

Service Management Marketing Communication 72

Hotel Business

FEBRUARY 16, 2023

.” Q4 operating results Fee-related and other revenues was $310 million compared to $314 million in fourth-quarter 2021, which included $38 million from the company’s select-service management business and owned hotels—both of which were exited in the first half of 2022. billion compared to $1.2 billion in full-year 2021.

Service Management 59

Service Management Marketing Pricing 59

Modern Restaurant Management

JANUARY 7, 2020

All food service managers want employees to be trained in the following key areas: Knowledgeable about the menu and menu item specifications. Staff needs to be continually reminded of all essential training to set a clear expectation for all employees. A successful pre-meal meeting is a simple way to improve daily functions.

Training 118

Training Server Sanitation Information 118

Hotel Owner

SEPTEMBER 13, 2023

Hotels can grow their portfolios through various means, such as franchising, management agreements, leasing properties or direct ownership. The level of resources and investment required is different for each.

Accounting 103

Accounting Marketing Service Management 103

Revenue Hub

MAY 10, 2023

Omnichannel Just as your hotel uses a Channel Management System (CMS) to centralize each sales channel from many different sources, omnichannel customer service management can unify communication channels on a single screen.

Communication 97

Communication Customer Service Presentation Reservations 97

Hospitality Net

JUNE 8, 2023

a full-service management and development company based in Gulf Breeze, Fla., Highpointe Hotel Corp., has reaffirmed its commitment to Aptech through the recent adoption of its PVNG enterprise accounting software and NEW Execuvue Business Intelligence platform.

Accounting 52

Accounting Service Management 52

Modern Restaurant Management

DECEMBER 19, 2019

Hiring trends are consistent with other restaurants located in those specific areas, whether fast-casual, full-service, family-style or quick-service. Managers frequently attribute their low staffing and retention rates as the industry norm. The root of the problem is simple: poor planning.

Front of House 124

Front of House Customer Service Scheduling Service Management 124

Hotel Business

MAY 25, 2023

So, Safety Services Management (SSM) , a fentanyl remediation company comprising firefighters, law enforcement and industrial hygienists, just announced the launch of an online training program tailored specifically for the hotel industry. Consequently, hotel employees need to understand this crisis and how it may impact them.

Housekeeping 59

Housekeeping Training Service Management Information 59

Hotelogix

OCTOBER 18, 2023

With faster service delivery for room service, dining, and other amenities, you can increase guest experience and satisfaction. Efficient Service Management: POS systems enable seamless management of different hotel services, such as room service, restaurant orders, spa bookings, and more.

POS Systems 130

POS Systems Training Guest Satisfaction Front of House 130

Hotel Business

DECEMBER 6, 2022

As a result, ownership entrusted Davidson to transition to full-service management. The post Davidson assumes management of Florida Wyndham Grand appeared first on hotelbusiness.com.

Accounting 59

Accounting Service Management Events Marketing 59

Hotel Business

APRIL 27, 2023

Q1 financial results Fee-related and other revenues was $308 million compared to $316 million in first-quarter 2022, which included $38 million from the company’s select-service management business and owned hotels.

Service Management 52

Service Management Marketing Pricing 52

7 Shifts

OCTOBER 30, 2023

Whataburger paid $180,000 to settle a workplace retaliation claim : A general manager allegedly required a local manager to hire white applicants and not black applicants, and when the local manager complained, she endured numerous forms of retaliation.

Article 88

Article Training Information Service Management 88

Les Roches

OCTOBER 3, 2023

Let Roberto Rodriguez, Career Services Manager & Clinical Professor in Sustainability, tell you all about this distinctive experience. Graduated with a Bachelor’s in Tourism Management, a Master’s degree in Sustainability and Social Responsibility, and soon to be graduating with a PhD in Economics.

Definition 98

Definition Communication Service Management 98

Hotel Owner

OCTOBER 21, 2024

In August 2021, Tawadrous joined BVA BDRC as client services manager, overseeing the day-to-day operations of Venue Verdict and a brand compliance audit program. However, her experience with Venue Verdict during her time at Crowne Plaza stayed with her, and she saw an opportunity to turn that interest into a career. “I

Book 119

Book Events Service Management Marketing 119

Hotel Business

MARCH 24, 2025

Hotel management firm Stonebridge has appointed David Wahba as VP, sales luxury, lifestyle and resort. Wahba has more than 25 years of experience in the hospitality industry.

Marketing 59

Marketing Guest Services Service Management 59

Hotel Owner

FEBRUARY 23, 2024

Group booking pace for Americas full service managed properties is currently up 8% for full year 2024 compared to 2023. Hyatt revealed that comparable system-wide RevPAR increased 9.1% in the fourth quarter and increased 17.0% Meanwhile, Comparable Net Package RevPAR for ALG properties increased 9.2% in the fourth quarter and 13.6%

Book 52

Book Service Management 52

Les Roches

DECEMBER 29, 2022

If you want to reach your career goals and get into food service management or work in the food industry, the most popular way is by studying hospitality management. Incorporate internships, build your skill set and gain valuable experience in the field with a postgraduate diploma from Les Roches in Hospitality Management.

Communication 97

Communication Hospitality Management Front of House Budgeting 97

Hotel Business

APRIL 6, 2023

Looking ahead, as of year-end, group room revenue for the full year of 2023 was pacing 21% ahead of last year for Americas full-service management with record lead volumes in January, higher than any month last year.”

Events 59

Events Information Communication Service Management 59

EATER

JUNE 12, 2020

Roundtree, who graduated from the Charlotte campus of Johnson & Wales with a bachelor of science in culinary arts and food-service management in 2018, was working as a student teacher in the culinary arts program and had no idea what to tell the class about what to do next or when they’d be back.

Demo 123

Demo Training Menu Planning Communication 123

Les Roches

APRIL 3, 2023

Managers should also make sure that employees are following food safety practices and that any necessary certifications are up to date. Ensuring excellent customer service The hospitality industry relies heavily on excellence in customer service.

Customer Service 52

Customer Service Budgeting Communication Training 52

Synergy Suite

NOVEMBER 12, 2024

For restaurant industry insiders, from a newbie hourly employee to an experienced restaurant manager, compliance details are embedded through guidelines like the employee handbook and reinforced by training and mobile apps designed for on-the-go learning.

Training 52

Training Demo Sanitation Service Management 52

SiteMinder

FEBRUARY 29, 2024

With that in mind, here’s a breakdown of the most important training topics for each major hospitality department in your hotel: Front office Customer service excellence : Training on delivering exceptional service, managing first impressions, and ensuring guest satisfaction.

Training 52

Training Customer Service Communication Guest Satisfaction 52