eHotelier

MAY 7, 2023

How do customers perceive and react to service failure and recovery measures in today’s complexly interlinked business environments? Here is crucial guidance for travel and events practitioners to ensure that customers are as satisfied as possible following service failure.

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Events 278

eHotelier

SEPTEMBER 10, 2024

Radisson Hotel Group’s has partnered with Etraveli Group to introduce a new booking service – “Radisson Flights” – complementing the Group’s offering, helping to further enhance the guest experience through advanced and seamless digital solutions.

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Book 130

Soft Inn

MAY 14, 2023

The customer service game is being changed with ChatGPT existing. Hoteliers should take note on how ChatGPT can transform their customer service for the better.

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Customer Service 246

eHotelier

SEPTEMBER 12, 2024

Stonebridge Companies, LLC ("Stonebridge"), a Denver-based innovative, privately-owned hotel management company boasting a diverse range of full-service, select-service, and extended-stay properties, announced today the promotion of Chris Cheney to Senior Vice President of Commercial Services.

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Hotel Owner

OCTOBER 7, 2024

Among these innovations, contactless hotel services have rapidly emerged as a defining feature, altering the way guests experience their stays. Even beyond pandemic-driven concerns, contactless services now appeal to tech-savvy travellers who prioritise convenience, efficiency, and personalisation over traditional service models.

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Guest Satisfaction Maintenance Concierge Catering 117

eHotelier

JUNE 17, 2024

Tips are a significant source of income for many workers in the service industry, especially those in roles such as waiters, bartenders, and other service staff. One key factor that can directly impact the amount of tips received by service staff is the total value of the orders they handle.

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eHotelier

JULY 7, 2024

And when they travel, they are opting more for a highly digital, self-service experience when it comes to their hotel stays. The mad dash to take a summer vacation is underway, with three out of four travelers agreeing that Americans are prioritizing travel more in 2024.

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Modern Restaurant Management

JULY 18, 2023

The first thing on that list shouldn’t be the food – it’s the service. Great service will make someone a regular customer who comes in once or twice each month. I always go to the ones with the best service. Here’s my take on making good service great.

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Server Training Reservations 167

eHotelier

APRIL 8, 2024

Fairmas proudly announces the appointment of Rolf Arndt as the Managing Director of its subsidiary, Fairmas Services GmbH, the Fairmas branch specialised in providing additional services for hotel owners & investors.

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eHotelier

SEPTEMBER 24, 2024

Marriott Executive Apartments, part of Marriott Bonvoy’s global portfolio of over 30 extraordinary hotel brands, has expanded its footprint in Thailand with the debuts of its two latest serviced apartment projects in Bangkok

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eHotelier

OCTOBER 24, 2024

AI can be used to perform certain tasks in a more efficient and time-saving way, giving staff time to focus on other areas of the business as well as to optimise efficiency in things such as training, forecasting and marketing.

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Customer Service Training Marketing 306

Modern Restaurant Management

MARCH 27, 2024

While there are many marketing strategies to get customers in the door, it is just as important to create customer service strategies that keep them coming back. With the impact a dissatisfied consumer can have on your bottom line, it is important to create a customer service strategy that sets your restaurant apart from the competition.

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Customer Service Server Presentation Marketing 189

EHL Insights

MARCH 18, 2024

Once upon a time, in a land far, far away, there lived a time when excellent service was the hallmark of a luxury experience – one that was desired by the people and delivered by the best of companies. Today, it is an aspect of the service sector that has come to be expected by customers.

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Definition 98

Modern Restaurant Management

SEPTEMBER 30, 2024

The food service industry is forecast to reach $1 trillion in sales this year. Artificial Intelligence (AI) and Automation Is Coming One of the more interesting conversations bouncing around the industry is the role of AI and automation within food service. Macroeconomic conditions cycle quicker and quicker. The benefit is twofold.

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Menu Planning Information 180

Modern Restaurant Management

SEPTEMBER 20, 2023

Especially during the pandemic, restaurants have grappled with unexpected challenges, particularly in maintaining exceptional customer service amidst shifting operational dynamics. The State of Customer Service in the Restaurant Industry Customer service in restaurants is just as critical as the food itself.

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Customer Service Training 197

MEWS

AUGUST 1, 2023

Serviced apartments respond to a market call for fully furnished apartments designed for short and long-term stays. Unlike hotels, serviced apartments are supposed to be a home away from home. This article explores the difference between hotels and serviced apartments.

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Article Marketing 130

MEWS

NOVEMBER 27, 2023

It’s a very interesting time to run a serviced apartment or aparthotel brand. This type of blended accommodation sits right in the sweet spot of the demand for longer, more flexible stays and the emergence of technology that enables streamlined operations.

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eHotelier

JULY 16, 2024

By combining modern technology with an analytical mindset, you can refine your operations, target high-performing markets, and realign your offering with consumer demands to achieve sustained revenue growth.

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Marketing 278

Hospitality Net

NOVEMBER 11, 2024

based hotel management company that has been working alongside asset management and service optimization software company OpsTechPro for more than five years to automate its back-of-house workforce communications. The strength of a business partnership lies in the ability to adapt, innovate, and evolve together.

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Back of House Housekeeping Maintenance Communication 97

MEWS

AUGUST 3, 2023

Powered by innovative technology, serviced apartments can streamline processes, provide a better guest experience and offer an easy check-in and check-out. Great hospitality tech not only enhances the operational efficiency of your serviced apartment but can also improve your bottom line, saving you money on additional costs.

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Lodging Magazine

OCTOBER 4, 2024

CHICAGO—Hyatt Hotels Corporation announced growth in its select service pipeline, with an around 25 percent increase in the Americas over the past three years. “Across our select service brands, we are strategically […] The post Hyatt Grows Select-Service Pipeline by 25 Percent in the Americas appeared first on LODGING Magazine.

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Magazine Marketing 98

Revenue Hub

SEPTEMBER 27, 2024

A significant transformation is underway in the hospitality industry, with the trend towards unbundling services gaining momentum. In essence, unbundling refers to offering services and amenities separately rather than as part of an all-inclusive package. When services are unbundled, guests expect transparency and value for money.

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Pricing Guest Satisfaction Communication Book 87

Hotel Owner

NOVEMBER 8, 2024

Since then, he has risen through the ranks to become the head of AA Hotel Services, overseeing inspection standards across the UK. His journey from an uncertain teenager to the head of a nationally respected accreditation service showcases the power of dedication and empathy in driving industry-wide change.

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Document Catering 72

Hospitality Net

NOVEMBER 6, 2024

However, from the point of view of customers, the advantages of service robots equipped with generative AI come with caveats. Artificial Intelligence has been widely adopted across various industries, bringing transformative benefits and driving innovation in business operations.

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Modern Restaurant Management

DECEMBER 14, 2022

As customers demand more from their restaurant experience, service robots will become an even more important tool to meet those heightened expectations. On a base level, service robots are enhancing the restaurant experience through their sheer novelty – who wouldn’t be curious to be served food by a cute robot?

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Server Front of House Back of House Marketing 180

Hospitality Net

MARCH 20, 2024

Once upon a time, in a land far, far away, there lived a time when excellent service was the hallmark of a luxury experience – one that was desired by the people and delivered by the best of companies. Today, it is an aspect of the service sector that has come to be expected by customers.

Definition 94

Definition 94

Modern Restaurant Management

NOVEMBER 4, 2022

But being short staffed, even though it’s a legitimate excuse, is not justification for poor customer service. Other than the quality of a meal, customer service is key to attracting customers and keeping them coming back. There are ways restaurants short on staff can still provide excellent service. If a Problem Arises.

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Customer Service Training Scheduling 189

Hospitality Net

OCTOBER 23, 2024

In the customer service world, we’re contacted by customers who have questions and problems. is an opportunity for a positive customer service conversation right from the start. A conversation that begins with the three words, How do I …?

Customer Service 94

Customer Service 94

Serviced Apartments

APRIL 10, 2024

UK: Voting is now open for three categories of the Serviced Apartment Awards, with the winners due to be revealed on 23 May 2024 at Leonardo Royal Hotel London Tower Bridge. Every year, a handful of SAA categories are voted for online by readers of Serviced Apartment News. Read about our 2023 winners here.

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Modern Restaurant Management

NOVEMBER 11, 2022

Worldwide food service packaging market was valued at over USD 118 billion in 2021 and will surpass a revenue collection of USD 186 billion by 2028 with an annual growth rate of five percent from 2022 to 2030. Food service packaging items form a crucial part of these foods as they keep them warm and hygienic.

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Marketing Catering 166

Fast Casual

AUGUST 11, 2024

Self-service kiosks from EZ-Chow in quick-service restaurants enhance the dining experience with numerous benefits. They allow quick and easy integration, reduce order backlog by streamlining processes, and with scalable growth potential.

Marketing 77

Marketing 77

STAAH

OCTOBER 14, 2024

The partnership enhances STAAH ’s value proposition by providing hotels with a trusted, globally recognised transfer service that more than two million travelers worldwide already love. Active in more than 300 destinations with 2500 hotel partners, it offers direct passenger side services to more than two million passengers annually.

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Guest Services Guest Satisfaction Book Reservations 92

Modern Restaurant Management

MARCH 3, 2022

.” No truer words were spoken by Benjamin Franklin and is a mantra that resonates deeply for businesses in the food service industry—many of whom are in recovery mode in the midst of the COVID-19 pandemic. That’s five to seven times more energy used by food service than in a commercial space. IoT to the Rescue.

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Maintenance Customer Service Pricing 212

Hospitality Net

OCTOBER 3, 2024

If you’re reading this article the day it comes out, then next week – the first full week of October – is Customer Service Week.

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Customer Service Article 64