Service that Sells

JULY 4, 2023

Make role-playing part of your pre-shift team meetings and train servers to assume the sale! Servers often determine what a customer orders, so why not be sure that they’re recommending items in the best possible (and profitable) way? a restaurant training philosophy developed by restaurant owners for restaurant owners.

Server 85

Server Training Pricing 85

Modern Restaurant Management

OCTOBER 23, 2020

With a thorough and well thought out training plan. It’s easy to rush training and skip past essential topics when you’re short-staffed or in your busy season or during the pandemic, but investing time in training can save you time and earn your business more money in the long run. Continuous Training.

Communication 178

Communication Training Customer Service Server 178

Modern Restaurant Management

JANUARY 7, 2025

So, when a server coordinates with the kitchen and delivers a complimentary dessert to guests celebrating a birthday, this seamless process and action occur precisely because roles have been so well-defined. ." Establish a system for servers to provide immediate feedback on guest reactions to new menu items.

Accounting 167

Accounting Server Communication Customer Service 167

Service that Sells

NOVEMBER 4, 2024

The challenge is that most servers are afraid to “sell” to guests, and some will avoid it at all costs. Teaching servers to sell doesn’t have to be an uphill battle, especially when you focus on the art of the soft sell. These tips also work for teaching servers to sell when taking orders by phone.

Server 83

Server Training 83

Service that Sells

JULY 17, 2023

Focusing a restaurant training program on the Art of Caring Behavior will lead to improved service and increased guest loyalty. ” Cycle of Service Restaurant Service Training With every guest who walks through the door, your staff should be striving to not only meet expectations, but exceed them. .” Many things, really.

Server 84

Server Training Presentation 84

7 Shifts

AUGUST 19, 2020

The more staff you have to replace, the more money you have to spend on recruitment, and the more time you have to spend interviewing and training. In order to help new staff learn the ropes, you need to create a comprehensive restaurant staff training manual. Even your most seasoned staff can forget things.

Training 148

Training POS Systems Communication Document 148

Modern Restaurant Management

DECEMBER 5, 2024

Picture this: a server carrying an eye-catching, beautifully poured cocktail in a unique glass catches the eye of customers at a restaurant. Staff should be trained to avoid breakage during cleaning and serving, and establishments that use bussers versus tray service may opt for more durable glassware.

Presentation 162

Presentation Server Information Budgeting 162

Horizon Hospitality

JANUARY 22, 2025

Offering training programs, cross-training opportunities, and leadership development can motivate your front-of-house team to see their current position as part of a broader career path. By investing in their well-being and financial security, you send a message that your team is truly valued.

Front of House 130

Front of House Event Coordination Scheduling Training 130

Modern Restaurant Management

JULY 5, 2022

I am Short Servers AND I am Getting a lot of Complaints! I don’t have one client who has all the servers necessary to run their operations, which results in a lot of complaints about long waiting times once the guest is seated. For a lot of my clients, it meant that one server worked a station of four to five tables.

Server 187

Server Training Article Pricing 187

Modern Restaurant Management

SEPTEMBER 16, 2022

Well, if Father Flanagan worked in the hospitality industry today, he might be saying, “there’s no such thing as a bad server” (or bartender or busser, etc.). I agree with that statement, which raises the question: if there’s no such thing as a bad server, why is restaurant service so terrible?

Server 184

Server Training Pricing Scheduling 184

Service that Sells

SEPTEMBER 11, 2023

Outcomes: Do servers have the knowledge to answer questions about the item? Outcomes: Are your servers ready to hand out, or list, the dessert menu? You can avoid negative outcomes by making sure your servers understand your — and the restaurant’s — standards. Our restaurant service training follows the Service That Sells!

Training 85

Training Server Communication 85

Modern Restaurant Management

MAY 3, 2022

When thinking about atmosphere, you’ll want to consider things like music, server attire, and even seating arrangements. Frequently Train Your Staff. To ensure that your guests get to experience that same cultivated experience led by an excellent server, provide frequent training for your servers and hosts.

Server 188

Server Training Information Marketing 188

Service that Sells

JANUARY 30, 2024

Don’t look at her as the server. The path to increased sales starts with you, and your waitstaff training program. Here’s a way to see which type of server works in your operation: meet Sam and Susan. The post Use Waitstaff Training to Boost Profits appeared first on Service that Sells! Click here to learn more.

Training 81

Training Server Presentation 81

Modern Restaurant Management

JUNE 28, 2021

Training, Training, Training … Making Current Staff and Managers Better. ” We waited (with others) and no one – not a host, server, bartender or owner – came to the front. We were seated right away, but the server did not get to the table for almost 15 minutes. A totally avoidable disaster.

Server 186

Server Reservations Sanitation Training 186

EATER

NOVEMBER 12, 2024

Courtesy of the Lactation Network The Lactation Network’s new program will offer training to restaurant staff across the nation Restaurants are, famously, for eating. The Lactation Network set out to establish a set of standards for restaurants to implement to ensure that they’re being welcoming to breastfeeding parents.

Training 133

Training Server Marketing 133

Revenue Hub

NOVEMBER 16, 2023

NB: This is an article from Kennedy Training Network Subscribe to our weekly newsletter and stay up to date Surely, meeting these standards is important, and therefore it is essential that all staff are well-versed in the requirements. Perhaps part of the problem is how the standards themselves are presented.

Training 109

Training Server Workshop Presentation 109

Modern Restaurant Management

APRIL 15, 2021

Don’t Be Choosy … Train! Our openings were for dishwashers, servers and busser/runners. We are putting additional training and time into these three, and I have to say they are doing well. Find them, train them and treat them well, and you will have more staffing success.

Training 212

Training Server Scheduling 212

Modern Restaurant Management

JULY 20, 2021

As soon as they sit down, guests can pull up the menu on their phone and review it at their leisure—they can even place an order without flagging down their server. With these technologies, customers can dictate when they leave after a meal, instead of waiting for the server. It’s dining, on demand.

Server 197

Server Communication Presentation Training 197

Service that Sells

MARCH 19, 2024

Your restaurant employees have a lot to remember and sometimes, no matter how well you train them, it seems they’re still lacking in confidence or knowledge retention. To see why role-playing is so effective in training, think back to how you learned to drive a car. Did you watch a quick video and then jump behind the wheel?

Training 82

Training Server 82

7 Shifts

NOVEMBER 25, 2024

However, productivity is more easily trained than managed. In a survey by Toast , 46% of restaurateurs listed hiring, training, and retaining staff as their biggest challenge. Solution: Training from hands-on management The results and repercussions of a disconnected restaurant staff are glaringly apparent.

Back of House 88

Back of House Training Procurement Server 88

Service that Sells

JANUARY 6, 2025

Top Safety Training Topics for Restaurant Employees The good news is that most accidents can be prevented with the right safety training. Make sure your employees are well-trained in these important topics. Not only will this training help you prevent workplace accidents , it will protect your customers as well.

Training 83

Training Back of House Housekeeping Server 83

7 Shifts

NOVEMBER 15, 2024

Can you provide an example of how you’ve improved employee performance through training? For example, they might talk about a disagreement between a server and a chef regarding food preparation times. Can you provide an example of how you’ve improved employee performance through training?

Communication 78

Communication Server Special Events Training 78

Modern Restaurant Management

OCTOBER 14, 2022

Make sure that your staff is thoroughly trained to make your restaurant as allergen-friendly as possible. Likewise, ensure that servers are trained to ask all customers about potential allergies when taking orders. Go the Extra Mile to Make Customers Feel Safe.

Server 189

Server Communication Training Front of House 189

Modern Restaurant Management

MARCH 20, 2020

The same can be said for their employees, who oftentimes aren’t properly trained in managing data threats. Equally devastating are failures to properly configure online servers. In fact, global research and advisory firm Gartner Inc.

Server 216

Server Training Definition Information 216

Modern Restaurant Management

MARCH 29, 2021

Otherwise, their “clocking out time” can also include having a smoke, eating, flirting with a server, generally dragging feet. An employee can be a server and a server trainer in one day, making $2 more an hour more as the trainer. Number Seven : Last but not least, make selection and training a priority.

POS Systems 208

POS Systems Server Scheduling Training 208

Modern Restaurant Management

MAY 26, 2021

Often the servers do not properly clean the plates of leftover food, straws , and napkins before handing them to the dishwasher. Training the servers to dispose of leftover items into the garbage properly is the first step needed to stop plumbing issues from happening. Wire mesh can also be used here as a simple solution.

Server 180

Server Training 180

Modern Restaurant Management

JULY 18, 2023

The Server’s Greeting Many restaurants train their servers to greet a new table within one minute of their being seated. The intent here is noble, but it is a bit misguided, especially now that servers are taking care of more tables because of lack of staff.

Server 167

Server Training Reservations 167

Modern Restaurant Management

MARCH 22, 2021

You can keep your servers and provide traditional table service. However, if you previously assigned servers five-to-six table sections, I recommend assigning them smaller, three-table sections upon reopening. You’ll need to work with your servers to make sure this happens, but remember this is about you and your profits.

Server 197

Server Presentation Training Pricing 197

Modern Restaurant Management

JUNE 2, 2021

Consumers are less forgiving than in the past when a server is not around to call for another round of drinks or to ask for the check. … its purpose is to augment restaurant flows, preserve meaningful guest/server interactions, improve efficiencies, and speed up the customer touchpoints like ordering and paying, when needed. .

Server 197

Server Concierge Front of House Back of House 197

Modern Restaurant Management

MARCH 11, 2025

Staffing also required adjustments, as many longtime servers hesitated to return. Everyone in a restaurant matters—the chefs, servers, dishwashers, prep cooks, hosts, managers—each person plays an essential role in achieving the team’s final result. Now, five years later, business has largely returned to normal.

POS Systems 188

POS Systems Marketing Server Communication 188

Modern Restaurant Management

AUGUST 9, 2021

The most important thing a restaurant can do to make guests with food restrictions feel comfortable and safe is to make sure the staff is well-trained. Training the staff is the top priority, because then they can competently answer questions and work with the guest to make them feel most comfortable.

Training 208

Training Server Program Management Marketing 208

Service that Sells

SEPTEMBER 2, 2024

Restaurant training is multi-faceted. It solves immediate needs, such as teaching servers product knowledge on the day’s specials, and it also solves long-term needs by boosting morale and reducing turnover. Take a look at these five restaurant training strategies that can improve employee retention.

Training 63

Training Communication Server Scheduling 63

7 Shifts

NOVEMBER 24, 2024

Whether it’s managing reservations, coordinating with servers, or handling situations with grace, a skilled hostess brings a mix of warmth, professionalism, and operational expertise to the table. What strategies do you use to communicate with servers effectively to manage seating flow?

Server 78

Server Reservations Guest Satisfaction Communication 78

InnQuest

MARCH 9, 2023

The cloud refers to a network of remote servers accessed over the internet rather than on a local server or personal computer. Cloud computing also eliminates the need for hotels to hire and train IT staff, which can be another significant cost savings in an economic climate that has been particularly harsh on the tourism industry.

Server 222

Server Budgeting Demo Property Management 222

Modern Restaurant Management

DECEMBER 23, 2021

In addition to Dram, some states allow for the criminal prosecution of servers in cases where the alleged overservice caused damage to property or injury to people. This can dramatically impact the bottom line for bar owners, which is why conflict resolution training is critical for bar owners and staff.

Training 212

Training Server Information 212

Modern Restaurant Management

MAY 6, 2021

But the bad news is they are having trouble hiring and filling positions across the board for cooks, servers, FOH and BOH positions. The longer candidates are with your business, the more they can help with things like training new employees and can bring in candidate referrals from their own network. Delegate Wisely.

Server 197

Server Training Scheduling Marketing 197

Modern Restaurant Management

APRIL 1, 2022

Next, the attacker scans your network and plants the ransomware malware on servers, POS systems or PCs, while at the same time stealing sensitive data such as employee records with social security numbers. This is the primary way that ransomware gets onto a device in your network. Gain visibility into all traffic leaving the network.

POS Systems 240

POS Systems Server Communication Training 240