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SpecialEvents: Train staff to ask about special occasions when reservations are made, so that personal touches can be added, such as champagne for anniversaries and dessert for birthdays. #2 Train your staff to recognize regular patrons, greet them by name, and remember their preferences.
Specialevents have become a big reason for going out, making unique dining experiences more important than ever. Specialevents have become a big reason for going out, making unique dining experiences more important than ever. . Staffing also required adjustments, as many longtime servers hesitated to return.
Can you provide an example of how you’ve improved employee performance through training? How do you prepare your team for specialevents or holiday rushes? For example, they might talk about a disagreement between a server and a chef regarding food preparation times.
Cross-Train Your Employees. To avoid a backlog like this, have your food runners, servers, or even front-of-house managers familiar and comfortable with bussing. Cross-training restaurant employees can also be beneficial for their career advancement. Top 11 Best Practices for Restaurant Scheduling. Schedule Based on Data.
Seating to First Server Contact : Cameras can track the duration from when a customer is seated to when a server approaches them. Engaging with customers through social media allows restaurants to share stories, gather feedback, and continuously engage with their audience.
In this case, you should train your staff on effective communication, active listening, and conflict resolution skills. A warm greeting, attentive service, and a willingness to accommodate special requests can significantly enhance customer satisfaction. Train your staff to be attentive and accommodating to the needs of all guests.
The benefits of employee contests can impact all areas of your business and employee lifecycle—from sales to engagement to training. Have your servers keep a copy of their chits where they were able to upsell a guest to order all four. If one of your servers is a musician, give them a giftcard to a music store.
Other ways to market your bar: Create a loyalty program from day one Write press releases you can publish in your local newsletter Introduce happy hour promotions Use social media: Create a unique hashtag for specialevents and encourage customers to share your posts by offering perks likes discounts and free drinks.
You’ve got great food, wonderful ambiance, highly trainedservers, and an excellent chef. Text messaging is great for announcing specials, events, and even new menu items. Stay on top of the latest trends to help your restaurant grow. But where are the diners? The key thing here is not to bombard your customers.
Upselling and Cross-Selling Train your staff to upsell and cross-sell ancillary services during check-in or throughout the guest’s stay. For instance, a friendly front desk agent can suggest a spa treatment upon arrival, or a restaurant server can recommend wine pairings during dinner.
For example, being personable and communicative lends itself much more closely to a server job than a busser job. Did you overhear that a table was celebrating a specialevent? Do you offer any continuing training or education opportunities?” Did you overhear the table was celebrating a specialevent?
Collaborations : Collaborations, such as partnering with a well-known designer on staff uniforms or bringing in guest chefs for specialevents and pop-ups, will continue to capture consumer attention. To differentiate your concept from another, you have to offer both. ” We’ll see an increased focus on music (e.g.,
His duties include executing marketing strategies, recruitment, and hiring, ensuring food quality, staff training, and maintaining effective communication between the administrative team, kitchen staff, and front-of-house employees. So he needs better knowledge about every dish and better consistent training.
You can use the customer report for various loyalty programs such as points-based loyalty programs, tiered loyalty programs, punch card loyalty programs, discounts and coupons, online and mobile loyalty programs, specialevent discounts, and feedback and review programs. These issues can lead to payment discrepancies and food wastage.
Upselling Techniques Training your staff to upsell effectively can have a significant impact on your average cover. Upselling Tips Recommend Complementary Items: Train your servers to suggest side dishes, appetizers, or beverages that pair well with the customer’s order.
Upselling and Cross-Selling Train your staff to upsell and cross-sell ancillary services during check-in or throughout the guest’s stay. For instance, a friendly front desk agent can suggest a spa treatment upon arrival, or a restaurant server can recommend wine pairings during dinner.
Restaurants, in particular, may resort to double shifts during peak seasons or specialevents when an increased workforce is necessary to handle the customer surge. For servers and kitchen staff, split shifts can enable part-time workers to maximize their earnings by working during peak hours without committing to a full-day shift.
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