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How Restaurants Can Personalize Customer Experience

Horizon Hospitality

Special Events: Train staff to ask about special occasions when reservations are made, so that personal touches can be added, such as champagne for anniversaries and dessert for birthdays. #2 Train your staff to recognize regular patrons, greet them by name, and remember their preferences.

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Pandemic Reflections: What Lessons Has the Restaurant Industry Learned?, Part One

Modern Restaurant Management

Special events have become a big reason for going out, making unique dining experiences more important than ever. Special events have become a big reason for going out, making unique dining experiences more important than ever. . Staffing also required adjustments, as many longtime servers hesitated to return.

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18 Restaurant Manager Interview Questions to Assess Leadership and Operational Skills

7 Shifts

Can you provide an example of how you’ve improved employee performance through training? How do you prepare your team for special events or holiday rushes? For example, they might talk about a disagreement between a server and a chef regarding food preparation times.

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The 11 Employee Scheduling Best Practices + Tips for Restaurants

7 Shifts

Cross-Train Your Employees. To avoid a backlog like this, have your food runners, servers, or even front-of-house managers familiar and comfortable with bussing. Cross-training restaurant employees can also be beneficial for their career advancement. Top 11 Best Practices for Restaurant Scheduling. Schedule Based on Data.

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Using Tech for Better Guest Engagement

Modern Restaurant Management

Seating to First Server Contact : Cameras can track the duration from when a customer is seated to when a server approaches them. Engaging with customers through social media allows restaurants to share stories, gather feedback, and continuously engage with their audience.

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Providing The Best Restaurant Customer Experience in 2024

7 Shifts

In this case, you should train your staff on effective communication, active listening, and conflict resolution skills. A warm greeting, attentive service, and a willingness to accommodate special requests can significantly enhance customer satisfaction. Train your staff to be attentive and accommodating to the needs of all guests.

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7 Restaurant Employee Contest Ideas to Boost Sales and Engagement

7 Shifts

The benefits of employee contests can impact all areas of your business and employee lifecycle—from sales to engagement to training. Have your servers keep a copy of their chits where they were able to upsell a guest to order all four. If one of your servers is a musician, give them a giftcard to a music store.