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How Restaurants Can Personalize Customer Experience

Horizon Hospitality

Special Events: Train staff to ask about special occasions when reservations are made, so that personal touches can be added, such as champagne for anniversaries and dessert for birthdays. #2 These events not only enhance engagement but also make customers feel they’re part of an exclusive community.

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Pandemic Reflections: What Lessons Has the Restaurant Industry Learned?, Part One

Modern Restaurant Management

Special events have become a big reason for going out, making unique dining experiences more important than ever. Special events have become a big reason for going out, making unique dining experiences more important than ever. . Staffing also required adjustments, as many longtime servers hesitated to return.

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18 Restaurant Manager Interview Questions to Assess Leadership and Operational Skills

7 Shifts

How do you prepare your team for special events or holiday rushes? For example, they might talk about a disagreement between a server and a chef regarding food preparation times. As a restaurant manager, how do you prepare your team for special events or holiday rushes?

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The 11 Employee Scheduling Best Practices + Tips for Restaurants

7 Shifts

To avoid a backlog like this, have your food runners, servers, or even front-of-house managers familiar and comfortable with bussing. Having a busser or food runner check-in with a table if the server is busy can give them experience with customer interaction. Schedule Based on Data. Always Have On-Call Employees.

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Using Tech for Better Guest Engagement

Modern Restaurant Management

Seating to First Server Contact : Cameras can track the duration from when a customer is seated to when a server approaches them. Consider a few of these benefits: Current Customer Count : To help manage capacity and adhere to any occupancy regulations. Wait Time Tracking : Improve the precision of wait time estimations.

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Simple Tips for Delivering Exceptional Post-Pandemic Customer Experience

Modern Restaurant Management

You’re probably already running daily or weekly specials—make sure those are widely communicated to your audience by posting them on your social channels. Deploy email marketing to build a subscriber list and send news of special features and special events on a regular cadence.

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Why Restaurants Are ‘Hibernating’ and What That Really Means

EATER

Call it furlough, call it layoffs, but a restaurant in hibernation doesn’t need a server or a cook or a dishwasher. Usually special events, catering, and holiday parties in November and December help balance out the typical winter dining slump. With the pandemic, those special events are off the table.