Service that Sells

JULY 17, 2023

Focusing a restaurant training program on the Art of Caring Behavior will lead to improved service and increased guest loyalty. ” Cycle of Service Restaurant Service Training With every guest who walks through the door, your staff should be striving to not only meet expectations, but exceed them.

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Server Training Presentation 84

Service that Sells

NOVEMBER 4, 2024

This means providing exceptional service , of course, but it also means enhancing that guest experience with extras, add-ons, and other average boosters. The challenge is that most servers are afraid to “sell” to guests, and some will avoid it at all costs. These tips also work for teaching servers to sell when taking orders by phone.

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Server Training 83

7 Shifts

AUGUST 19, 2020

The more staff you have to replace, the more money you have to spend on recruitment, and the more time you have to spend interviewing and training. This takes your attention away from your core management responsibilities—plus a continuous stream of new, untrained staff can lead to mistakes and poor guest service.

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Training POS Systems Communication Document 148

Revenue Hub

NOVEMBER 16, 2023

Hoteliers in the upscale, luxury, and ultra-luxury segments of the lodging industry not only have to be concerned with the preferences of their actual guests, but also with the sometimes-ambiguous standards imposed on them by their brand, soft-brand, membership/affiliation, or by third party luxury hotel rating services.

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Training Server Workshop Presentation 108

Service that Sells

NOVEMBER 6, 2023

So let’s talk about how to boost productivity in your team by showing your servers how to work smarter, instead of just harder. The first obstacle may be convincing your team members that they are in the sales business and that soft selling is one of the ways they can deliver exceptional service. Click here to learn more.

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Server Training 67

Modern Restaurant Management

JULY 5, 2022

I am Short Servers AND I am Getting a lot of Complaints! I don’t have one client who has all the servers necessary to run their operations, which results in a lot of complaints about long waiting times once the guest is seated. The first question is, how do I give the quality service that our guests expect?

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Server Training Article Pricing 187

Modern Restaurant Management

SEPTEMBER 16, 2022

Well, if Father Flanagan worked in the hospitality industry today, he might be saying, “there’s no such thing as a bad server” (or bartender or busser, etc.). I agree with that statement, which raises the question: if there’s no such thing as a bad server, why is restaurant service so terrible?

Server 184

Server Training Pricing Scheduling 184

7 Shifts

NOVEMBER 14, 2024

Have you ever walked into a restaurant, excited for a great meal, but the server can’t answer your questions about the menu? There was a time when 70% of F&B employees didn’t receive training for customer service. A well-structured restaurant training program will let you turn this around.

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Training POS Systems Server Customer Service 78

Service that Sells

JANUARY 30, 2024

Don’t look at her as the server. The path to increased sales starts with you, and your waitstaff training program. Here’s a way to see which type of server works in your operation: meet Sam and Susan. The post Use Waitstaff Training to Boost Profits appeared first on Service that Sells! Click here to learn more.

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Training Server Presentation 81

Service that Sells

SEPTEMBER 11, 2023

We all want to have excellent service in our restaurants, but your standards don’t always align with those of your waitstaff. Outcomes: Do servers have the knowledge to answer questions about the item? Outcomes: Are your servers ready to hand out, or list, the dessert menu? Outcomes: Is the greeting sincere? What Can I Do?

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Training Server Communication 85

Modern Restaurant Management

JUNE 28, 2021

Our customers have been very understanding of our slow service, our inconsistent staffing and fluctuating hours. Some operations are cutting out an entire service, meaning that they only do dinner whereas before they did lunch and dinner. Training, Training, Training … Making Current Staff and Managers Better.

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Server Reservations Sanitation Training 186

Modern Restaurant Management

MAY 3, 2022

When thinking about atmosphere, you’ll want to consider things like music, server attire, and even seating arrangements. Frequently Train Your Staff. The dining experience is only as good as the service offered. You can also offer incentives to your staff to encourage upselling.

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Server Training Information Marketing 188

Service that Sells

MARCH 19, 2024

Your restaurant employees have a lot to remember and sometimes, no matter how well you train them, it seems they’re still lacking in confidence or knowledge retention. To see why role-playing is so effective in training, think back to how you learned to drive a car. Did you watch a quick video and then jump behind the wheel?

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Training Server 82

Modern Restaurant Management

NOVEMBER 13, 2024

In light of new laws permitting establishments to serve alcohol for longer hours, how should operators be training staff to understand both the profit potential and the additional responsibility? The training for restaurant staff doesn't change because of extended service hours. The average restaurant in the U.S.

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Training Server Information Magazine 178

Modern Restaurant Management

MARCH 22, 2021

How do you successfully reenter the world of service, sales, and most importantly, profitability as we bounce back from COVID-19? It improves service levels. Make the Hard Service Choices. You can keep your servers and provide traditional table service. Now, we turn our focus to you. Start with Your Menu.

Server 197

Server Presentation Training Pricing 197

InnQuest

MARCH 9, 2023

The cloud refers to a network of remote servers accessed over the internet rather than on a local server or personal computer. Another advantage of scalability is that it allows properties to expand their services to new geographical locations more easily. – without the need for extensive planning and implementation.

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Server Demo Budgeting Property Management 222

Modern Restaurant Management

DECEMBER 23, 2021

There are a variety of laws and regulations that could impact a business in relation to service of alcoholic beverages. In addition to Dram, some states allow for the criminal prosecution of servers in cases where the alleged overservice caused damage to property or injury to people. Don’t Be Afraid to Refuse Service.

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Training Server Information 212

Modern Restaurant Management

APRIL 15, 2021

Don’t Be Choosy … Train! Our openings were for dishwashers, servers and busser/runners. I put them in service as dishwashers and busser/runners. We are putting additional training and time into these three, and I have to say they are doing well. I offered jobs to all 5 and, of course, only 3 showed up.

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Training Server Scheduling 212

Modern Restaurant Management

JUNE 2, 2021

When thinking about the future of the dining experience post COVID, it is easy to get caught focusing on things like digital only self-service, sci-fi-like drone food delivery and taking pills or shakes instead of food. But not in the way you might think. So what exactly does this future look like? The Shift to Co-Pilot Mode.

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Server Concierge Front of House Back of House 197

Modern Restaurant Management

AUGUST 9, 2021

Modern Restaurant Management ((MRM) asked Lindsey Yeakle, Gluten-Free Food Service (GFFS) Program Manager, Food Safety at Gluten Intolerance Group (GIG), what restaurants need to know about gluten-free options. You never know at what point of service the diner could ask a staff member questions.

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Training Server Program Management Marketing 208

Horizon Hospitality

DECEMBER 4, 2024

Special Events: Train staff to ask about special occasions when reservations are made, so that personal touches can be added, such as champagne for anniversaries and dessert for birthdays. #2 Train your staff to recognize regular patrons, greet them by name, and remember their preferences.

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Special Events Reservations Server Training 130

Modern Restaurant Management

FEBRUARY 15, 2022

But while some may predict a future with burger-flipping robots, it’s hard to imagine tech taking the place of a skilled line cook, experienced server, or seasoned marketer. At full-service restaurants, servers are responsible for crucial tasks. Enter digital tableside ordering. It relieves cashiers and reduces long lines.

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Server Marketing Front of House Back of House 225

Service that Sells

OCTOBER 10, 2023

When you train your staff to be vigilant about preventing sales to minors, you’re protecting your restaurant, your employees, and your community. Train your employees on where to look for dates of birth on licenses and other forms of ID, and make sure they know to check the “UNDER 21 UNTIL:” label on some licenses.

Server 52

Server Training Presentation 52

Modern Restaurant Management

JANUARY 30, 2024

Typical restaurant KPIs involve monitoring costs around food, labor and supplies, pricing adjustments, table turnover rates during peak periods, customer wait times, promotion effectiveness, brand sentiment on review sites, and training completion rates. Define the one or two KPIs most critical for your top growth goals.

Cost Reduction 203

Cost Reduction Server Training Customer Service 203

7 Shifts

OCTOBER 12, 2022

Servers, sometimes other FOH staff. Incentivizes servers. Full-service restaurant, fine dining. Some staff may not hold themselves to a high standard of service. Cafes, breweries, some full service restaurants, casual restaurants. Takes away a considerable portion of server's share requiring higher hourly wages.

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Server Back of House POS Systems Customer Service 146

Modern Restaurant Management

FEBRUARY 8, 2023

There are many platforms in the marketplace designed to help owners with restaurant operations like table management service (TMS), online reservations, scheduling, and payroll to marketing. Having an online delivery or takeout but still maintaining that elevated service is an added plus. How do we move forward from this?

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Server Training Marketing Scheduling 197

Modern Restaurant Management

APRIL 1, 2022

Next, the attacker scans your network and plants the ransomware malware on servers, POS systems or PCs, while at the same time stealing sensitive data such as employee records with social security numbers. This is the primary way that ransomware gets onto a device in your network. Gain visibility into all traffic leaving the network.

POS Systems 240

POS Systems Server Communication Training 240

Service that Sells

SEPTEMBER 2, 2024

Restaurant training is multi-faceted. It solves immediate needs, such as teaching servers product knowledge on the day’s specials, and it also solves long-term needs by boosting morale and reducing turnover. Take a look at these five restaurant training strategies that can improve employee retention.

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Training Communication Server Scheduling 63

Modern Restaurant Management

MARCH 9, 2023

There are a variety of laws and regulations that could impact a business in relation to service of alcoholic beverages. In addition to Dram, some states allow for the criminal prosecution of servers in cases where the alleged overservice caused damage to property or injury to people. Closely monitor alcohol service.

Training 180

Training Information Server Definition 180

Modern Restaurant Management

FEBRUARY 7, 2023

Offering increased visibility for brands and expanding the pool of customers restaurants are able to reach, the dynamic services these apps provide are essential for owners and operators competing for relevance and market share in a rapidly shifting landscape of business models utilizing SaaS technology.

Training 196

Training POS Systems Strategic Planning Back of House 196

7 Shifts

JANUARY 10, 2024

Located in a market with a focus on Latin American businesses, what sets Destino apart (aside from inventive cocktails) is the note under the dessert menu: “In lieu of tipping, we add a 20% service charge to each order to support a professional wage for our entire team. Table of Contents What is a service charge?

Server 88

Server Front of House Back of House Communication 88

Modern Restaurant Management

APRIL 29, 2021

This has overarching impact on the ability of full service, most drastically affected by the pandemic to ever recover.” Fast casual will continue to push out full-service brands because they can assemble food in front of you and get food to the customer more quickly. People were in between jobs or suddenly out of work.

Scheduling 221

Scheduling Training Server Pricing 221

Modern Restaurant Management

SEPTEMBER 14, 2021

” “Many of our TEAM Members stay a long time with TSFR – a testament to our accountable culture, family atmosphere and commitment to training and development,” said Bill Angott, President and Chief Executive Officer at TSFR. Annual DEI Training will be required and provided for judges and committee members. ?

Accounting 173

Accounting L&D Marketing POS Systems 173

Service that Sells

MARCH 27, 2023

Training your waitstaff on the art of serving kids is critical to guest satisfaction and loyalty. Train on “Kid Focus” Train your servers to have a “kid focus.” And servers should always put lids on drinks (or regret it later). Serving Difficult Kids appeared first on Service that Sells!

Server 94

Server Training Guest Satisfaction 94

7 Shifts

AUGUST 26, 2019

From there, you can make vital decisions about price, service capacity, table turnover, and your menu to boost revenue and profits. There is, however one notable difference: The service capacity isn't fixed. Sure, you may have a certain number of seats, but service duration is variable. "— Sheryl E. A tense atmosphere.

Server 163

Server Training Pricing Customer Service 163

Modern Restaurant Management

APRIL 20, 2020

Modern Restaurant Management (MRM) magazine spoke with employment expert Mark Heymann, a founding partner and the chairman and CEO of UniFocus , a workforce performance firm in the service sector, about the impact Coronavirus is having and will continue to have on restaurant employment. How does cross training Impact of work rules?

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Training Sanitation Scheduling Server 183

Modern Restaurant Management

SEPTEMBER 6, 2022

There are a variety of laws and regulations that could impact a business in relation to service of alcoholic beverages. In addition to Dram, some states allow for the criminal prosecution of servers in cases where the alleged overservice caused damage to property or injury to people. Don’t Be Afraid to Refuse Service.

Training 180

Training Information Server Definition 180