Modern Restaurant Management

JUNE 13, 2023

Early on a sunny Sunday morning, the air is thick with humidity and the servers are reeling from consecutive busy services. Sans preparation and coordination, many new hires (and managers) endure training experiences in the restaurant industry more akin to improvised circus acts than curated brand experiences.

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Training Server Budgeting Scheduling 180

Service that Sells

OCTOBER 10, 2023

When you train your staff to be vigilant about preventing sales to minors, you’re protecting your restaurant, your employees, and your community. Train your employees on where to look for dates of birth on licenses and other forms of ID, and make sure they know to check the “UNDER 21 UNTIL:” label on some licenses.

Server 52

Server Training Presentation 52

Service that Sells

JANUARY 30, 2024

Don’t look at her as the server. The path to increased sales starts with you, and your waitstaff training program. Here’s a way to see which type of server works in your operation: meet Sam and Susan. The post Use Waitstaff Training to Boost Profits appeared first on Service that Sells! Click here to learn more.

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Training Server Presentation 81

Service that Sells

SEPTEMBER 11, 2023

We all want to have excellent service in our restaurants, but your standards don’t always align with those of your waitstaff. Outcomes: Do servers have the knowledge to answer questions about the item? Outcomes: Are your servers ready to hand out, or list, the dessert menu? Outcomes: Is the greeting sincere? What Can I Do?

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Training Server Communication 85

Modern Restaurant Management

JULY 18, 2023

The first thing on that list shouldn’t be the food – it’s the service. Great service will make someone a regular customer who comes in once or twice each month. I always go to the ones with the best service. Here’s my take on making good service great.

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Server Training Reservations 167

Revenue Hub

NOVEMBER 16, 2023

Hoteliers in the upscale, luxury, and ultra-luxury segments of the lodging industry not only have to be concerned with the preferences of their actual guests, but also with the sometimes-ambiguous standards imposed on them by their brand, soft-brand, membership/affiliation, or by third party luxury hotel rating services.

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Training Server Workshop Presentation 93

Service that Sells

MARCH 19, 2024

Your restaurant employees have a lot to remember and sometimes, no matter how well you train them, it seems they’re still lacking in confidence or knowledge retention. To see why role-playing is so effective in training, think back to how you learned to drive a car. Did you watch a quick video and then jump behind the wheel?

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Training Server 82

Service that Sells

SEPTEMBER 2, 2024

Restaurant training is multi-faceted. It solves immediate needs, such as teaching servers product knowledge on the day’s specials, and it also solves long-term needs by boosting morale and reducing turnover. Take a look at these five restaurant training strategies that can improve employee retention.

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Training Communication Server Scheduling 63

Modern Restaurant Management

MARCH 27, 2024

While there are many marketing strategies to get customers in the door, it is just as important to create customer service strategies that keep them coming back. With the impact a dissatisfied consumer can have on your bottom line, it is important to create a customer service strategy that sets your restaurant apart from the competition.

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Customer Service Server Presentation Marketing 189

Service that Sells

AUGUST 8, 2022

How do you raise guest checks and increase server tips? To increase server tips, you have to increase restaurant sales. What’s In It” for you to invest in restaurant sales training ? WII-FM for servers is simple: higher guest check averages equals increased server tips. Are Your Servers Salespeople?

Server 52

Server Training POS Systems Pricing 52

7 Shifts

SEPTEMBER 28, 2020

People who don't work in the restaurant industry think that all there is to being a server is taking orders, bringing out food, and sorting out the bill. However, those with experience on the front-of-house (FOH) side of restaurants know there's more to server duties than meets the eye.

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Server Sanitation Accounting Communication 78

Modern Restaurant Management

OCTOBER 23, 2020

A great menu or location will bring customers into your restaurant, but stellar customer service is what will keep them coming back. Providing excellent service and a friendly atmosphere will earn you regulars – and those sought after five-star customer reviews. So how do we develop vital customer service? Verbal Language.

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Communication Training Customer Service Server 178

7 Shifts

AUGUST 19, 2020

The more staff you have to replace, the more money you have to spend on recruitment, and the more time you have to spend interviewing and training. This takes your attention away from your core management responsibilities—plus a continuous stream of new, untrained staff can lead to mistakes and poor guest service.

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Training POS Systems Communication Document 148

Eat Restaurant Management

APRIL 26, 2023

In the hospitality industry, tipping is a common practice where customers leave a gratuity or extra payment for the services provided. Train staff on the benefits and promote the integration to guests. Improving the guest experience through personalized service can also increase tips.

Server 52

Server Reservations Article Training 52

7 Shifts

JANUARY 10, 2024

Located in a market with a focus on Latin American businesses, what sets Destino apart (aside from inventive cocktails) is the note under the dessert menu: “In lieu of tipping, we add a 20% service charge to each order to support a professional wage for our entire team. Table of Contents What is a service charge?

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Server Front of House Back of House Communication 88

Modern Restaurant Management

SEPTEMBER 16, 2022

Well, if Father Flanagan worked in the hospitality industry today, he might be saying, “there’s no such thing as a bad server” (or bartender or busser, etc.). I agree with that statement, which raises the question: if there’s no such thing as a bad server, why is restaurant service so terrible?

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Server Training Pricing Scheduling 184

Service that Sells

JULY 11, 2022

Simple — it’s training. Your restaurant training program has a direct impact on guest satisfaction, service, and sales. Steps to Get the Most Out of Your Training Program. Take your training process online. Your training process is like your playbook. Restaurant Training Online.

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Training Server Guest Satisfaction 52

7 Shifts

JANUARY 10, 2024

Located in a market with a focus on Latin American businesses, what sets Destino apart (aside from inventive cocktails) is the note under the dessert menu: “In lieu of tipping, we add a 20% service charge to each order to support a professional wage for our entire team. Table of Contents What is a service charge?

Server 78

Server Front of House Back of House Communication 78

Modern Restaurant Management

JULY 5, 2022

I am Short Servers AND I am Getting a lot of Complaints! I don’t have one client who has all the servers necessary to run their operations, which results in a lot of complaints about long waiting times once the guest is seated. The first question is, how do I give the quality service that our guests expect?

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Server Training Article Pricing 187

Service that Sells

AUGUST 22, 2022

You’ve probably already heard about tuning servers in to WII-FM to increase sales and raise tips. When you show servers “What’s-In-It-For-Me?” You can use the same WII-FM strategy to improve training success. Training From the Trainee’s Perspective. Check out these 5 Rs of training success: Reciprocity.

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Training Server 52

Modern Restaurant Management

NOVEMBER 13, 2024

In light of new laws permitting establishments to serve alcohol for longer hours, how should operators be training staff to understand both the profit potential and the additional responsibility? The training for restaurant staff doesn't change because of extended service hours. The average restaurant in the U.S.

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Training Server Information Magazine 88

Service that Sells

JANUARY 16, 2024

Make sure your servers not only know the steps to properly opening and serving wine, but have plenty of opportunities to practice these skills before they’re in front of guests. Servers won’t sell what they’re afraid to serve. Top 5 Mistakes Servers Make When Serving Wine Like any good service, excellence exists in the details.

Server 81

Server Training Presentation 81

Service that Sells

JANUARY 16, 2023

In the restaurant business, service and sales go hand in hand. The problem is that many restaurant servers are afraid to “sell.” The goal of your waitstaff sales training program should focus on how increasing sales benefits the guest, not just the restaurant. 3 Elements of a Successful Waitstaff Sales Training Program.

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Server Training 71

Service that Sells

MARCH 27, 2023

Training your waitstaff on the art of serving kids is critical to guest satisfaction and loyalty. Train on “Kid Focus” Train your servers to have a “kid focus.” And servers should always put lids on drinks (or regret it later). Serving Difficult Kids appeared first on Service that Sells!

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Server Training Guest Satisfaction 94

Synergy Suite

AUGUST 15, 2024

In an era where online reviews can make or break a restaurant, exceptional service is not just nice—it’s a vital ingredient in the recipe for success. The art of customer service is as intricate as the most challenging recipes, requiring a deep understanding of the patron’s palate—not just in taste but in engagement.

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Customer Service Server Training Communication 52

Synergy Suite

DECEMBER 22, 2022

While it may seem like something that gets put on the back burner, training your staff should be at the forefront of your mind if you own or manage a restaurant. While at first restaurant training may not seem to directly correlate with increasing sales and revenue, keep in mind that the staff and servers are the first customer touchpoint. .

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Training Document Information Server 52

NCC USA

MARCH 20, 2023

But as Mother’s Day gets closer, you know you need to get your employees trained on your POS system. Being fluent in how to use your POS system empowers your servers to give excellent customer service, allowing you to seat customers quickly and operate your restaurant at peak efficiency.

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Training POS Systems Server Customer Service 52

Synergy Suite

JANUARY 11, 2023

Creating a training manual will be a completely different process from one organization to the next. Your restaurant training manual is often the very first real exposure a new employee has with your brand and organization, so it should be developed and delivered with consideration and care. Why a Restaurant Training Manual Is Vital.

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Training Information Document Customer Service 52

Modern Restaurant Management

MAY 3, 2022

When thinking about atmosphere, you’ll want to consider things like music, server attire, and even seating arrangements. Frequently Train Your Staff. The dining experience is only as good as the service offered. You can also offer incentives to your staff to encourage upselling.

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Server Training Information Marketing 188

Modern Restaurant Management

JUNE 28, 2021

Our customers have been very understanding of our slow service, our inconsistent staffing and fluctuating hours. Some operations are cutting out an entire service, meaning that they only do dinner whereas before they did lunch and dinner. Training, Training, Training … Making Current Staff and Managers Better.

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Server Reservations Sanitation Training 186

7 Shifts

NOVEMBER 15, 2024

After all, it’s not just the quality of your food that can keep customers coming back — 73% of diners base their satisfaction on the quality of service they receive. Can you provide an example of how you’ve improved employee performance through training? Hiring the right people can make or break your business.

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Communication Server Special Events Training 78

Synergy Suite

JANUARY 21, 2023

In this article, we’ll discuss all the major questions surrounding food safety training for restaurant employees, so you can have a proper and complete food safety training program in your food business. What is Food Safety Training? Why is Food Safety Training Important?

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Training Presentation Document Information 52

7 Shifts

OCTOBER 12, 2022

Servers, sometimes other FOH staff. Incentivizes servers. Full-service restaurant, fine dining. Some staff may not hold themselves to a high standard of service. Cafes, breweries, some full service restaurants, casual restaurants. Takes away a considerable portion of server's share requiring higher hourly wages.

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Server Back of House POS Systems Customer Service 146

InnQuest

MARCH 9, 2023

The cloud refers to a network of remote servers accessed over the internet rather than on a local server or personal computer. Another advantage of scalability is that it allows properties to expand their services to new geographical locations more easily. – without the need for extensive planning and implementation.

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Server Demo Budgeting Property Management 222

Service that Sells

MARCH 13, 2023

Here are a few ideas to get you started: Restaurant sales training focused on add-on sales and upselling are key components of generating “One-Two Traffic.” Also called suggestive selling, the practice is perceived by guests as attentive and better service. When adding on and upselling, servers should always be polite, not pushy.

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Marketing Server Training Blog 84

7 Shifts

AUGUST 20, 2024

Table turnover rate is a crucial factor to consider if you want to provide efficient service. Suppose your restaurant has 20 tables, and during the dinner service from 6 PM to 9 PM, you seated 60 customers. Optimize the layout of your tables The right layout enhances the flow of service and maximizes seating capacity.

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Reservations Server Training POS Systems 88

Service that Sells

JANUARY 30, 2023

Mistake #2: Skimping on Training At restaurant training is a process, not an event. Recognize employees by training and re-training them monthly, daily — even hourly, customizing your approach to suit every greeter, server, bartender, busser, cook and dishwasher. Your staff is your most important resource.

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Training Communication Server Guest Services 93