Modern Restaurant Management

FEBRUARY 22, 2024

With fast communication your guests receive the service they deserve each time they enter your establishment in a timely and effective manner. Let’s look at how two-way radios can benefit your restaurant and staff in helping provide a better service for your customers. For example, a customer starts choking on a piece of food.

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Modern Restaurant Management

JULY 5, 2022

I am Short Servers AND I am Getting a lot of Complaints! I don’t have one client who has all the servers necessary to run their operations, which results in a lot of complaints about long waiting times once the guest is seated. The first question is, how do I give the quality service that our guests expect?

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Modern Restaurant Management

MARCH 22, 2021

How do you successfully reenter the world of service, sales, and most importantly, profitability as we bounce back from COVID-19? It improves service levels. Make the Hard Service Choices. You can keep your servers and provide traditional table service. Now, we turn our focus to you. Start with Your Menu.

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Modern Restaurant Management

DECEMBER 5, 2023

Restaurant staff expect better pay and improved working conditions, while diners expect more convenience and faster service — without sacrificing the human touch. By implementing a QR Code at-table, two-way ordering system, servers can wait on more tables, increase their tips, and spend more one-on-one time with guests.

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Modern Restaurant Management

JUNE 2, 2021

When thinking about the future of the dining experience post COVID, it is easy to get caught focusing on things like digital only self-service, sci-fi-like drone food delivery and taking pills or shakes instead of food. But not in the way you might think. So what exactly does this future look like? The Shift to Co-Pilot Mode.

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Modern Restaurant Management

FEBRUARY 22, 2022

In many cases, patrons scan a QR code with their own smartphone and order and pay without having to flag down their server. While many restaurant-goers appreciate this convenience—especially at quick-service and fast-casual establishments—few are looking for a completely automated dining experience. Doing More with Less.

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Modern Restaurant Management

JUNE 28, 2021

Our customers have been very understanding of our slow service, our inconsistent staffing and fluctuating hours. Some operations are cutting out an entire service, meaning that they only do dinner whereas before they did lunch and dinner. As I mentioned, our COVID honeymoon regarding service will be over soon. Table Service.

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InnQuest

MARCH 9, 2023

The cloud refers to a network of remote servers accessed over the internet rather than on a local server or personal computer. Another advantage of scalability is that it allows properties to expand their services to new geographical locations more easily. – without the need for extensive planning and implementation.

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Modern Restaurant Management

FEBRUARY 15, 2022

But while some may predict a future with burger-flipping robots, it’s hard to imagine tech taking the place of a skilled line cook, experienced server, or seasoned marketer. At full-service restaurants, servers are responsible for crucial tasks. Enter digital tableside ordering. It relieves cashiers and reduces long lines.

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Modern Restaurant Management

SEPTEMBER 27, 2023

Guests are dining out more often than last year and and rewarding great service, with the highest tips at bars and fine dining restaurants, according to hospitality industry data from Lightspeed Commerce Inc. The data suggests guests are willing to tip more for great service when digital tools are available to ease the payment process.

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Server Guest Satisfaction Magazine Marketing 197

7 Shifts

OCTOBER 12, 2022

Servers, sometimes other FOH staff. Incentivizes servers. Full-service restaurant, fine dining. Some staff may not hold themselves to a high standard of service. Cafes, breweries, some full service restaurants, casual restaurants. Takes away a considerable portion of server's share requiring higher hourly wages.

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Modern Restaurant Management

JANUARY 18, 2023

Like the ultimate cheat-sheet, this profile gives staff deeper insight into a guest’s unique attributes – such as whether they prefer a quiet table or if they are allergic to peanuts – and empowers them to tailor their service by leading them to a secluded booth and marking up a peanut-free menu.

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Server Reservations Information Catering 189

Modern Restaurant Management

AUGUST 16, 2021

At the end of the night, two servers tied for first place. Unbeknownst to management, the two servers decided that the prize should go to their bus person. Imagine you have a restaurant that seats 120 and you have only one bartender and one server to handle the front-of-the-house. Best Busser Ever.

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Modern Restaurant Management

DECEMBER 21, 2021

Hybrid Service Models Will Become the Norm. Operators will increasingly see a demand to flex their hospitality service and payment models, within what have traditionally been siloed experiences. Guests will have the ability to order through a kiosk, a server and through their phone all in one venue.

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Modern Restaurant Management

NOVEMBER 16, 2021

Enter the cloud, which helps restaurant operators deliver services and make informed business decisions based on up-to-date data, right here, right now. Reduce total cost of ownership – Choosing a cloud-based software-as-a-service (SaaS) business model saves money.

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Revenue Hub

NOVEMBER 16, 2023

Hoteliers in the upscale, luxury, and ultra-luxury segments of the lodging industry not only have to be concerned with the preferences of their actual guests, but also with the sometimes-ambiguous standards imposed on them by their brand, soft-brand, membership/affiliation, or by third party luxury hotel rating services.

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Modern Restaurant Management

MAY 3, 2022

When thinking about atmosphere, you’ll want to consider things like music, server attire, and even seating arrangements. The dining experience is only as good as the service offered. If you go out to dinner and the service is sub-par, you’re probably not going to return to that restaurant, right?

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EATER

FEBRUARY 23, 2024

Lille Allen/Eater That’s what the menu is for I’ve come to lightly dread a server asking “Have you dined with us before?” Another colleague said a recent server meticulously outlined the first two sections of a menu “like he was practicing a monologue.” like a very hungry Don Draper. It can be annoying, right?

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Modern Restaurant Management

APRIL 22, 2022

Different innovative payment methods are being leveraged to increase food services efficiency in fast-food joints to fine dining. This is particularly an issue in the US , where the tipping custom has also become an issue for servers. This kind of service would be challenging to implement in restaurants with a fast turnover.

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Modern Restaurant Management

MARCH 29, 2023

As the couple’s anniversary dinner gracefully glides toward a sweet crescendo, the lead server strides into the kitchen to pick up a beautiful brulee, only to notice the rose-shaped garnish is missing — along with the pastry chef. As the stakes increase, so does the need for well-defined leadership and chains of command.

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Server Communication Back of House Budgeting 188

Modern Restaurant Management

MARCH 25, 2021

Pay-at-the-table is becoming increasingly popular among restaurants of all levels – from quick-service and fast casual to fine dining, particularly as brands increase adoption, the technology and user experience continually improve.

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Modern Restaurant Management

MARCH 15, 2024

Approximately 78 percent think automatic service charges should be banned. "More “Tipping is so ingrained in our culture that half of Americans say they often leave a tip due to social pressure rather than good service.” Half of Americans say they often leave a tip due to social pressure rather than good service.

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Modern Restaurant Management

SEPTEMBER 14, 2021

TheFork and SevenRooms have joined forces to offer an exclusive and unique combination of services aimed at helping restaurants increase online reservations while seamlessly managing their front of house and guest experiences. The complete list of changes is posted on the James Beard Foundation website. SevenRooms Partners with TheFork.

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Modern Restaurant Management

DECEMBER 22, 2021

While there is plenty of technology out there to optimize your establishment, one food service trend is becoming a mainstay: Internet of Things. This is one of the easiest forms of IoT because it doesn't require any human other than the server punching in orders at their waiting station.

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Modern Restaurant Management

MAY 18, 2021

He began as a server and loved the sense of community and teamwork he found in food service. Darden has 25 years of experience in the restaurant business and knows how important company culture is to the success of the brand.

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Server 189

Modern Restaurant Management

APRIL 1, 2022

Next, the attacker scans your network and plants the ransomware malware on servers, POS systems or PCs, while at the same time stealing sensitive data such as employee records with social security numbers. Lock down your mobile POS devices so they can only access applications needed for your restaurant.

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Modern Restaurant Management

OCTOBER 1, 2024

Moreover, a KDS helps prep stations focus on one task at a time, while managers can instantly identify which servers need assistance to turn tables or bar seats faster. The bartender's role becomes more holistic, helping out like a server, food runner, or busser while managing their primary duties. Or all tools on one platform?

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Modern Restaurant Management

MARCH 30, 2021

In addition, restaurant owners will now be able to utilize all tips earned from service staff to redistribute this income amongst the entire operating team. To reduce the cost of labor, they can simply transfer more non-tipped responsibilities to the servers making $2.13

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Modern Restaurant Management

MAY 8, 2024

More than half (55 percent) of global consumers say automated food preparation is unacceptable for both quick service and table service restaurants, while nearly half (49 percent) say they’re likely to order food through an artificial intelligence tool, such as a chatbot or drive-thru. This line is often blurred.

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Customer Service Front of House Server Pricing 193

Modern Restaurant Management

NOVEMBER 13, 2024

The training for restaurant staff doesn't change because of extended service hours. Employees should be informed about the need to adhere to alcohol service training and be able to recognize when a person may be overserved. The average restaurant in the U.S. typically has 1 bartender per 50 customers.

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Modern Restaurant Management

JUNE 13, 2023

Early on a sunny Sunday morning, the air is thick with humidity and the servers are reeling from consecutive busy services. ” Trusting staff to adorn your brand’s service standards with unique flourishes is more achievable when you’ve laid a solid foundation through proper training.

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Modern Restaurant Management

JUNE 1, 2021

Tablet POS, when leveraged as self-ordering kiosks, helps reduce face-to-face contact between servers and customers. Not only does this digital ordering channel reduce labor costs for your restaurant—it also helps servers turn tables faster and minimize order errors. Brand Your Own Website for the Win.

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Server Communication Information Accounting 180

Modern Restaurant Management

JANUARY 30, 2024

They must connect to priorities across key operations, marketing, customer service and finance roles. For example, an aggressive table turn target could unduly pressure servers to rush patrons, impairing their experience. Poorly vetted moves strain capabilities across kitchens, servers, support staff and systems.

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Modern Restaurant Management

MARCH 13, 2020

Have the servers leave the drinks at the front of the table and let guests grab them after the server has stood up. They should consider leaving menus at the table instead of having the server take them. If this is not feasible then make sure that one of the bussers grabs the menu and not the server.

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Modern Restaurant Management

APRIL 20, 2022

Employee turnover rates are one of the highest in the catering industry, though the top services stand out with excellent retention rates. The main concerns around robot chefs and servers are quality of service and maintenance. Nevertheless, staff reliability and motivation are an issue in most chain restaurants.

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Modern Restaurant Management

FEBRUARY 8, 2023

There are many platforms in the marketplace designed to help owners with restaurant operations like table management service (TMS), online reservations, scheduling, and payroll to marketing. Having an online delivery or takeout but still maintaining that elevated service is an added plus. How do we move forward from this?

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Server Training Marketing Scheduling 197

Modern Restaurant Management

APRIL 27, 2022

As you may know, Mother’s day is one of the busiest days for full-service restaurants, often resulting in huge crowds, long wait times, and an overwhelmed staff. Issues with service from busy servers and hosts. With May fast approaching, it’s time to start thinking about Mother’s day at your restaurant.

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