Horizon Hospitality

DECEMBER 4, 2024

Some ways to enhance loyalty include: Personalized Service: Empower servers with information on guest preferences and past orders to provide a seamless experience. . #2 – Strengthen Customer Loyalty Creating memorable, personalized interactions can significantly impact customer loyalty.

Special Events 130

Special Events Reservations Server Training 130

Modern Restaurant Management

OCTOBER 21, 2021

Even most servers don’t want to do away with tipping. Tipping for Service or Obligation? When I grew up, I understood that tipping was a way to show appreciation for excellent service. If the server was exceptional, they received a tip of 15 percent or more. Full-service restaurants. Most have backtracked.

Server 197

Server Food Operations Presentation Pricing 197

Modern Restaurant Management

DECEMBER 5, 2024

Picture this: a server carrying an eye-catching, beautifully poured cocktail in a unique glass catches the eye of customers at a restaurant. Staff should be trained to avoid breakage during cleaning and serving, and establishments that use bussers versus tray service may opt for more durable glassware.

Presentation 162

Presentation Server Information Budgeting 162

Modern Restaurant Management

JULY 27, 2021

Adopting in-house technologies became necessary for restaurants to stay open throughout the pandemic, restart operations after temporary closures, and pivot services to maintain revenue while still following enhanced health and safety protocols. At first glance, QR-code menus or tableside tablets may appear to reduce server-guest interaction.

Server 243

Server POS Systems Back of House Front of House 243

Modern Restaurant Management

NOVEMBER 5, 2024

Instead, these smooth interactions are more likely attributable to soft skills like problem-solving and empathy that allow teams to work together and deliver exceptional service, turning one-time customers into lifelong fans. The servers were informed of the change so they could guide customers.

Communication 167

Communication Server Information Customer Service 167

Modern Restaurant Management

SEPTEMBER 16, 2022

Well, if Father Flanagan worked in the hospitality industry today, he might be saying, “there’s no such thing as a bad server” (or bartender or busser, etc.). I agree with that statement, which raises the question: if there’s no such thing as a bad server, why is restaurant service so terrible?

Server 184

Server Training Pricing Scheduling 184

Modern Restaurant Management

JULY 5, 2022

I am Short Servers AND I am Getting a lot of Complaints! I don’t have one client who has all the servers necessary to run their operations, which results in a lot of complaints about long waiting times once the guest is seated. The first question is, how do I give the quality service that our guests expect?

Server 187

Server Training Article Pricing 187

Horizon Hospitality

JANUARY 22, 2025

High turnover can lead to inconsistent service, increased recruitment costs, and disruptions to team morale. Even small gestures, like giving staff members thoughtful birthday gifts or a bonus for exceptional service, can show that you recognize and appreciate their efforts.

Front of House 130

Front of House Event Coordination Scheduling Training 130

7 Shifts

NOVEMBER 14, 2024

Have you ever walked into a restaurant, excited for a great meal, but the server can’t answer your questions about the menu? There was a time when 70% of F&B employees didn’t receive training for customer service. A well-informed team improves service, enhances the dining experience, and reduces errors in the kitchen.

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Training POS Systems Server Customer Service 78

Modern Restaurant Management

MARCH 22, 2021

How do you successfully reenter the world of service, sales, and most importantly, profitability as we bounce back from COVID-19? It improves service levels. Make the Hard Service Choices. You can keep your servers and provide traditional table service. Now, we turn our focus to you. Start with Your Menu.

Server 197

Server Presentation Training Pricing 197

Modern Restaurant Management

DECEMBER 5, 2023

Restaurant staff expect better pay and improved working conditions, while diners expect more convenience and faster service — without sacrificing the human touch. By implementing a QR Code at-table, two-way ordering system, servers can wait on more tables, increase their tips, and spend more one-on-one time with guests.

Server 197

Server Download Catering Communication 197

Modern Restaurant Management

FEBRUARY 22, 2024

With fast communication your guests receive the service they deserve each time they enter your establishment in a timely and effective manner. Let’s look at how two-way radios can benefit your restaurant and staff in helping provide a better service for your customers. For example, a customer starts choking on a piece of food.

Customer Service 110

Customer Service Communication Server 110

7 Shifts

NOVEMBER 24, 2024

Gathering and analyzing data lets you tailor your menus, services, and overall atmosphere to better meet diners' needs. Read up on third-party full-service market research or other restaurants’ market research reports to understand industry trends. This way, you can get a better idea of their service.

Marketing 148

Marketing Information Pricing Training 148

7 Shifts

NOVEMBER 24, 2024

Whether it’s managing reservations, coordinating with servers, or handling situations with grace, a skilled hostess brings a mix of warmth, professionalism, and operational expertise to the table. What strategies do you use to communicate with servers effectively to manage seating flow? First impressions matter.

Server 78

Server Reservations Guest Satisfaction Communication 78

Modern Restaurant Management

JUNE 2, 2021

When thinking about the future of the dining experience post COVID, it is easy to get caught focusing on things like digital only self-service, sci-fi-like drone food delivery and taking pills or shakes instead of food. But not in the way you might think. So what exactly does this future look like? The Shift to Co-Pilot Mode.

Server 197

Server Concierge Front of House Back of House 197

Modern Restaurant Management

FEBRUARY 22, 2022

In many cases, patrons scan a QR code with their own smartphone and order and pay without having to flag down their server. While many restaurant-goers appreciate this convenience—especially at quick-service and fast-casual establishments—few are looking for a completely automated dining experience. Doing More with Less.

Server 194

Server 194

Modern Restaurant Management

JUNE 28, 2021

Our customers have been very understanding of our slow service, our inconsistent staffing and fluctuating hours. Some operations are cutting out an entire service, meaning that they only do dinner whereas before they did lunch and dinner. As I mentioned, our COVID honeymoon regarding service will be over soon. Table Service.

Server 186

Server Reservations Sanitation Training 186

Hotelogix

APRIL 17, 2025

Staff often waste time confirming which rooms are clean, inspected, or still being serviced—especially during rush hours. Supervisors can mark rooms as “Clean” only after review, ensuring consistency in service quality. Digital coordination is no longer optional.

Housekeeping 130

Housekeeping Guest Satisfaction Maintenance Travel and Tourism 130

InnQuest

MARCH 9, 2023

The cloud refers to a network of remote servers accessed over the internet rather than on a local server or personal computer. Another advantage of scalability is that it allows properties to expand their services to new geographical locations more easily. – without the need for extensive planning and implementation.

Server 222

Server Budgeting Demo Property Management 222

Modern Restaurant Management

FEBRUARY 15, 2022

But while some may predict a future with burger-flipping robots, it’s hard to imagine tech taking the place of a skilled line cook, experienced server, or seasoned marketer. At full-service restaurants, servers are responsible for crucial tasks. Enter digital tableside ordering. It relieves cashiers and reduces long lines.

Server 225

Server Marketing Front of House Back of House 225

Modern Restaurant Management

SEPTEMBER 27, 2023

Guests are dining out more often than last year and and rewarding great service, with the highest tips at bars and fine dining restaurants, according to hospitality industry data from Lightspeed Commerce Inc. The data suggests guests are willing to tip more for great service when digital tools are available to ease the payment process.

Server 197

Server Guest Satisfaction Magazine Marketing 197

7 Shifts

OCTOBER 12, 2022

Servers, sometimes other FOH staff. Incentivizes servers. Full-service restaurant, fine dining. Some staff may not hold themselves to a high standard of service. Cafes, breweries, some full service restaurants, casual restaurants. Takes away a considerable portion of server's share requiring higher hourly wages.

Server 146

Server Back of House POS Systems Customer Service 146

LimeTray

JANUARY 31, 2025

The appeal of custom POS solutions is that they’re designed to meet each restaurant’s unique needs, improving everything from customer service to overall productivity. With tailored solutions, retailers can create an integrated system that aligns with their specific product lines, sales strategies, and customer service goals.

POS Systems 52

POS Systems Maintenance Server Customer Service 52

Modern Restaurant Management

JANUARY 18, 2023

Like the ultimate cheat-sheet, this profile gives staff deeper insight into a guest’s unique attributes – such as whether they prefer a quiet table or if they are allergic to peanuts – and empowers them to tailor their service by leading them to a secluded booth and marking up a peanut-free menu.

Server 189

Server Reservations Information Catering 189

Modern Restaurant Management

AUGUST 16, 2021

At the end of the night, two servers tied for first place. Unbeknownst to management, the two servers decided that the prize should go to their bus person. Imagine you have a restaurant that seats 120 and you have only one bartender and one server to handle the front-of-the-house. Best Busser Ever.

Server 208

Server Article 208

Modern Restaurant Management

DECEMBER 21, 2021

Hybrid Service Models Will Become the Norm. Operators will increasingly see a demand to flex their hospitality service and payment models, within what have traditionally been siloed experiences. Guests will have the ability to order through a kiosk, a server and through their phone all in one venue.

Server 197

Server Marketing 197

7 Shifts

NOVEMBER 15, 2024

After all, it’s not just the quality of your food that can keep customers coming back — 73% of diners base their satisfaction on the quality of service they receive. For example, they might talk about a disagreement between a server and a chef regarding food preparation times.

Communication 78

Communication Server Special Events Training 78

Hotelogix

JANUARY 19, 2025

Legacy vs. Cloud-Based PMS Legacy PMS Legacy PMS relies on on-premise servers and requires significant maintenance. The system also streamlines the guest experience by offering features like contactless check-ins and personalized service. Read Also - Revolutionize Guest Service with the Hotel POS System!

Housekeeping 100

Housekeeping Front Desk Operations Guest Satisfaction Property Management 100

Modern Restaurant Management

NOVEMBER 16, 2021

Enter the cloud, which helps restaurant operators deliver services and make informed business decisions based on up-to-date data, right here, right now. Reduce total cost of ownership – Choosing a cloud-based software-as-a-service (SaaS) business model saves money.

Server 203

Server POS Systems Information Back of House 203

Modern Restaurant Management

MAY 3, 2022

When thinking about atmosphere, you’ll want to consider things like music, server attire, and even seating arrangements. The dining experience is only as good as the service offered. If you go out to dinner and the service is sub-par, you’re probably not going to return to that restaurant, right?

Server 188

Server Training Information Marketing 188

Modern Restaurant Management

APRIL 22, 2022

Different innovative payment methods are being leveraged to increase food services efficiency in fast-food joints to fine dining. This is particularly an issue in the US , where the tipping custom has also become an issue for servers. This kind of service would be challenging to implement in restaurants with a fast turnover.

Server 197

Server Travel and Tourism Download 197

7 Shifts

OCTOBER 26, 2022

When you dine out at a restaurant, you tip your server. The practice of tipping is straightforward—money in exchange for work or a service. Tips were left in European taverns to ensure quick and good service. Service and hospitality were often among the first jobs freed enslaved people took.

Presentation 194

Presentation Server Front of House Back of House 194

Modern Restaurant Management

MARCH 29, 2023

As the couple’s anniversary dinner gracefully glides toward a sweet crescendo, the lead server strides into the kitchen to pick up a beautiful brulee, only to notice the rose-shaped garnish is missing — along with the pastry chef. As the stakes increase, so does the need for well-defined leadership and chains of command.

Server 188

Server Communication Back of House Budgeting 188

Modern Restaurant Management

MARCH 22, 2022

Food Delivery and Service Robots. For less than $1000/month, restaurants can have their own robot server that greets guests and delivers dishes to their tables. The additional help eases the workload for staff, so they have more time to interact with guests and provide better service. Automated Dining.

Server 203

Server POS Systems Definition Communication 203

7 Shifts

NOVEMBER 25, 2024

Recommended Reading: 3 Ways to Run a Sustainable Restaurant How to Increase Staff Productivity Productivity for Servers Problem: Restaurant staff taking short personal breaks It’s vital to minimize the amount of time sinks available in day-to-day tasks in your restaurant. A busy staff means productive staff, which is good for business.

Back of House 88

Back of House Training Procurement Server 88

Modern Restaurant Management

MAY 18, 2021

He began as a server and loved the sense of community and teamwork he found in food service. Darden has 25 years of experience in the restaurant business and knows how important company culture is to the success of the brand.

Server 189

Server 189

EATER

FEBRUARY 23, 2024

Lille Allen/Eater That’s what the menu is for I’ve come to lightly dread a server asking “Have you dined with us before?” Another colleague said a recent server meticulously outlined the first two sections of a menu “like he was practicing a monologue.” like a very hungry Don Draper. It can be annoying, right?

Server 139

Server Communication Information 139