Modern Restaurant Management

DECEMBER 14, 2022

Meanwhile, robots in the front of house are leading customers to their tables, working in tandem with servers to carry loads of heavy dishes in a single trip, and providing novel experiences and entertainment that bring guests into the restaurant. Robin Zheng. In what ways are robots enhancing restaurants and serving as problem solvers?

Server 180

Server Front of House Back of House Marketing 180

Modern Restaurant Management

MARCH 27, 2024

While there are many marketing strategies to get customers in the door, it is just as important to create customer service strategies that keep them coming back. With the impact a dissatisfied consumer can have on your bottom line, it is important to create a customer service strategy that sets your restaurant apart from the competition.

Customer Service 189

Customer Service Server Presentation Marketing 189

Modern Restaurant Management

FEBRUARY 22, 2024

With fast communication your guests receive the service they deserve each time they enter your establishment in a timely and effective manner. Let’s look at how two-way radios can benefit your restaurant and staff in helping provide a better service for your customers. For example, a customer starts choking on a piece of food.

Customer Service 110

Customer Service Communication Server 110

7 Shifts

SEPTEMBER 28, 2020

People who don't work in the restaurant industry think that all there is to being a server is taking orders, bringing out food, and sorting out the bill. However, those with experience on the front-of-house (FOH) side of restaurants know there's more to server duties than meets the eye.

Server 78

Server Sanitation Accounting Communication 78

Service that Sells

AUGUST 8, 2022

How do you raise guest checks and increase server tips? To increase server tips, you have to increase restaurant sales. WII-FM for servers is simple: higher guest check averages equals increased server tips. Increasing server tips by increasing your check averages by one dollar doesn’t have to complicated.

Server 52

Server Training POS Systems Pricing 52

Service that Sells

OCTOBER 10, 2023

Spotting Fake IDs: The next step up in preventing alcohol sales to minors is making sure that the ID they show your server or bartender isn’t fake. The second person is welcome to order their own drink when they get to table and meet the server, but no sooner.

Server 52

Server Training Presentation 52

7 Shifts

JANUARY 10, 2024

Located in a market with a focus on Latin American businesses, what sets Destino apart (aside from inventive cocktails) is the note under the dessert menu: “In lieu of tipping, we add a 20% service charge to each order to support a professional wage for our entire team. Table of Contents What is a service charge?

Server 88

Server Front of House Back of House Communication 88

EATER

JULY 7, 2023

Lille Allen/Eater After years of artificially low menu prices, service fees feel like an inevitable, annoying part of dining out now If you’re the type of diner who regularly eats at restaurants, you’ve almost assuredly noticed a “service fee” tacked on to your check at one establishment or another.

Server 97

Server Front of House Pricing Back of House 97

7 Shifts

JANUARY 10, 2024

Located in a market with a focus on Latin American businesses, what sets Destino apart (aside from inventive cocktails) is the note under the dessert menu: “In lieu of tipping, we add a 20% service charge to each order to support a professional wage for our entire team. Table of Contents What is a service charge?

Server 78

Server Front of House Back of House Communication 78

Eat Restaurant Management

MAY 8, 2023

As the restaurant industry becomes more competitive, providing exceptional service is what helps fine dining establishments stand out.

Server 52

Server 52

Eat Restaurant Management

APRIL 26, 2023

In the hospitality industry, tipping is a common practice where customers leave a gratuity or extra payment for the services provided. Improving the guest experience through personalized service can also increase tips. Read the full article for your step-by-step guide on how to triple your servers' tips.

Server 52

Server Reservations Article Training 52

Hospitality Net

APRIL 12, 2023

The server came over, introduced herself, and said, I’ll be taking care of you. She took our orders, and a few minutes later, a different server dropped off three of our meals. Then, two more servers brought a few more meals a moment later, and another server showed up just after that with the rest of our meals.

Customer Service 90

Customer Service Server 90

7 Shifts

DECEMBER 13, 2023

In other words, a server keeps the first $5.12 Management can only receive tips directly when they’re the sole server for a table or when a patron explicitly indicates that a tip is for management. A note on mandatory service charges Federal law is clear: mandatory service charges are not legally considered tips.

Server 88

Server POS Systems Definition Accounting 88

7 Shifts

DECEMBER 13, 2023

In other words, a server keeps the first $5.12 Management can only receive tips directly when they’re the sole server for a table or when a patron explicitly indicates that a tip is for management. A note on mandatory service charges Federal law is clear: mandatory service charges are not legally considered tips.

Server 78

Server POS Systems Definition Accounting 78

Revenue Hub

NOVEMBER 16, 2023

Hoteliers in the upscale, luxury, and ultra-luxury segments of the lodging industry not only have to be concerned with the preferences of their actual guests, but also with the sometimes-ambiguous standards imposed on them by their brand, soft-brand, membership/affiliation, or by third party luxury hotel rating services.

Training 93

Training Server Workshop Presentation 93

Synergy Suite

AUGUST 15, 2024

In an era where online reviews can make or break a restaurant, exceptional service is not just nice—it’s a vital ingredient in the recipe for success. The art of customer service is as intricate as the most challenging recipes, requiring a deep understanding of the patron’s palate—not just in taste but in engagement.

Customer Service 52

Customer Service Server Training Communication 52

Modern Restaurant Management

DECEMBER 5, 2023

Restaurant staff expect better pay and improved working conditions, while diners expect more convenience and faster service — without sacrificing the human touch. By implementing a QR Code at-table, two-way ordering system, servers can wait on more tables, increase their tips, and spend more one-on-one time with guests.

Server 197

Server Download Catering Communication 197

Modern Restaurant Management

SEPTEMBER 16, 2022

Well, if Father Flanagan worked in the hospitality industry today, he might be saying, “there’s no such thing as a bad server” (or bartender or busser, etc.). I agree with that statement, which raises the question: if there’s no such thing as a bad server, why is restaurant service so terrible?

Server 184

Server Training Pricing Scheduling 184

Service that Sells

SEPTEMBER 11, 2023

We all want to have excellent service in our restaurants, but your standards don’t always align with those of your waitstaff. Outcomes: Do servers have the knowledge to answer questions about the item? Outcomes: Are your servers ready to hand out, or list, the dessert menu? Outcomes: Is the greeting sincere? What Can I Do?

Training 85

Training Server Communication 85

Hospitality Net

NOVEMBER 6, 2023

The new agreement has been extended to include Airtime, the world’s first hospitality cloud-based movie and content streaming service that eliminates the need for on-site servers or other additional hardware.

Server 67

Server 67

Modern Restaurant Management

OCTOBER 21, 2021

Even most servers don’t want to do away with tipping. Tipping for Service or Obligation? When I grew up, I understood that tipping was a way to show appreciation for excellent service. If the server was exceptional, they received a tip of 15 percent or more. Full-service restaurants. Most have backtracked.

Server 197

Server Food Operations Presentation Pricing 197

Modern Restaurant Management

JULY 5, 2022

I am Short Servers AND I am Getting a lot of Complaints! I don’t have one client who has all the servers necessary to run their operations, which results in a lot of complaints about long waiting times once the guest is seated. The first question is, how do I give the quality service that our guests expect?

Server 187

Server Training Article Pricing 187

7 Shifts

OCTOBER 12, 2022

Servers, sometimes other FOH staff. Incentivizes servers. Full-service restaurant, fine dining. Some staff may not hold themselves to a high standard of service. Cafes, breweries, some full service restaurants, casual restaurants. Takes away a considerable portion of server's share requiring higher hourly wages.

Server 146

Server Back of House POS Systems Customer Service 146

7 Shifts

NOVEMBER 14, 2024

Have you ever walked into a restaurant, excited for a great meal, but the server can’t answer your questions about the menu? There was a time when 70% of F&B employees didn’t receive training for customer service. A well-informed team improves service, enhances the dining experience, and reduces errors in the kitchen.

Training 78

Training POS Systems Server Customer Service 78

EATER

JANUARY 28, 2021

Like a high-end version of room service, diners who come for Uni’s in-suite experience are shown to their bedless private dining area in one of the hotel’s 14 suites allocated to the restaurant. The menu is QR-coded, and a masked and gloved server enters the room and takes the party’s entire order in one go.

Server 136

Server Sanitation Definition Reservations 136

Modern Restaurant Management

OCTOBER 1, 2024

Moreover, a KDS helps prep stations focus on one task at a time, while managers can instantly identify which servers need assistance to turn tables or bar seats faster. The bartender's role becomes more holistic, helping out like a server, food runner, or busser while managing their primary duties. Or all tools on one platform?

Server 179

Server Communication Events Marketing 179

Modern Restaurant Management

SEPTEMBER 27, 2023

Guests are dining out more often than last year and and rewarding great service, with the highest tips at bars and fine dining restaurants, according to hospitality industry data from Lightspeed Commerce Inc. The data suggests guests are willing to tip more for great service when digital tools are available to ease the payment process.

Server 197

Server Guest Satisfaction Magazine Marketing 197

EATER

FEBRUARY 23, 2024

Lille Allen/Eater That’s what the menu is for I’ve come to lightly dread a server asking “Have you dined with us before?” Another colleague said a recent server meticulously outlined the first two sections of a menu “like he was practicing a monologue.” like a very hungry Don Draper. It can be annoying, right?

Server 127

Server Communication Information 127

Service that Sells

JANUARY 30, 2024

Don’t look at her as the server. Here’s a way to see which type of server works in your operation: meet Sam and Susan. Restaurant Service and Sales Training The Service & Sales Excellence Waitstaff Training Series is based on Service That Sells!, Sales don’t happen all by themselves.

Training 81

Training Server Presentation 81

Service that Sells

JANUARY 16, 2023

In the restaurant business, service and sales go hand in hand. The problem is that many restaurant servers are afraid to “sell.” The right waitstaff sales training program can teach your servers how selling is simply a part of serving. Guests are looking to servers to guide them through the menu. 3 – S.A.L.E.S

Server 71

Server Training 71

Metasphere

OCTOBER 4, 2023

Within the dynamic realm of dining and retail, a notable trend has been rapidly gaining traction: the integration of self-service kiosks in both restaurants and supermarkets. Seamless Ordering in Restaurants Traditional dining out experiences often involve waiting for a server to take your order, especially during busy hours.

Server 52

Server Pricing Customer Service Training 52

Service that Sells

JANUARY 16, 2024

Make sure your servers not only know the steps to properly opening and serving wine, but have plenty of opportunities to practice these skills before they’re in front of guests. Servers won’t sell what they’re afraid to serve. Top 5 Mistakes Servers Make When Serving Wine Like any good service, excellence exists in the details.

Server 81

Server Training Presentation 81

Service that Sells

MARCH 27, 2023

Train on “Kid Focus” Train your servers to have a “kid focus.” And servers should always put lids on drinks (or regret it later). Explain that you’re concerned their child may get hurt and make them aware of how servers carrying large trays — often with hot contents — can’t see a small child in their path.

Server 94

Server Training Guest Satisfaction 94

Modern Restaurant Management

JANUARY 18, 2023

Like the ultimate cheat-sheet, this profile gives staff deeper insight into a guest’s unique attributes – such as whether they prefer a quiet table or if they are allergic to peanuts – and empowers them to tailor their service by leading them to a secluded booth and marking up a peanut-free menu.

Server 189

Server Reservations Information Catering 189

InnQuest

MARCH 9, 2023

The cloud refers to a network of remote servers accessed over the internet rather than on a local server or personal computer. Another advantage of scalability is that it allows properties to expand their services to new geographical locations more easily. – without the need for extensive planning and implementation.

Server 222

Server Demo Budgeting Property Management 222

Modern Restaurant Management

JULY 27, 2021

Adopting in-house technologies became necessary for restaurants to stay open throughout the pandemic, restart operations after temporary closures, and pivot services to maintain revenue while still following enhanced health and safety protocols. At first glance, QR-code menus or tableside tablets may appear to reduce server-guest interaction.

Server 243

Server POS Systems Back of House Front of House 243

7 Shifts

NOVEMBER 15, 2024

What does excellent customer service mean to you? How do you stay energetic and deliver quality service? How do you manage stress during a busy service shift? What steps would you take to maintain a clean and organized workspace during service? What does excellent customer service mean to you?

Server 78

Server Communication POS Systems Customer Service 78