Service that Sells

JULY 17, 2023

To get your servers to keep caring behavior top of mind, use this exercise: Present them with typical circumstances they’ll encounter on their shift, and ask them to identify both an “adequate response” and a “little something extra.” To go beyond the routine. That’s what Caring Behavior is all about.

Server 84

Server Training Presentation 84

Hospitality Net

APRIL 22, 2024

Casting with confidence: The Philips Cast Server brings additional choice and opportunity for hotel TV integrations, delivering a seamless and secure solution that brings smooth experiences without the need for guests to switch to a casting network on their mobile device.

Server 72

Server 72

OpenTable

MARCH 30, 2021

When chef Phillip Frankland Lee and his wife and pastry chef Margarita Lee opened Scratch Bar & Kitchen in Encino, California,… The post Why This Chef Opened a Restaurant with No Servers appeared first on Open for Business.

Server 105

Server Budgeting 105

Service that Sells

OCTOBER 10, 2023

Spotting Fake IDs: The next step up in preventing alcohol sales to minors is making sure that the ID they show your server or bartender isn’t fake. The second person is welcome to order their own drink when they get to table and meet the server, but no sooner.

Server 52

Server Training Presentation 52

eHotelier

JUNE 25, 2024

This week at HITEC, Silverware will showcase its commitment to innovation with the debut of Silverware Pay, an embedded payment-processing solution that’s deeply integrated into the company’s point-of-sale ecosystem.

Server 130

Server 130

Service that Sells

AUGUST 8, 2022

How do you raise guest checks and increase server tips? To increase server tips, you have to increase restaurant sales. WII-FM for servers is simple: higher guest check averages equals increased server tips. Increasing server tips by increasing your check averages by one dollar doesn’t have to complicated.

Server 52

Server Training POS Systems Pricing 52

Eat Restaurant Management

APRIL 26, 2023

Read the full article for your step-by-step guide on how to triple your servers' tips. Improving the guest experience through personalized service can also increase tips. Increasing tips lead to happier staff and increased revenue for the restaurant.

Server 52

Server Reservations Article Training 52

EATER

JANUARY 11, 2021

There are posts from servers who haven’t been able to get unemployment insurance or stimulus checks yet, single mothers running out of formula for their children, and people who share photos of empty fridges and mounting bills. The stories shared in these groups are a reminder of the United States’ glaring lack of a social safety net.

Server 110

Server 110

Modern Restaurant Management

DECEMBER 5, 2023

By implementing a QR Code at-table, two-way ordering system, servers can wait on more tables, increase their tips, and spend more one-on-one time with guests. At-table ordering frees up servers to spend more quality time with guests, who value the added attention. Integrated marketing tools foster stronger customer loyalty.

Server 197

Server Download Catering Communication 197

Modern Restaurant Management

JANUARY 17, 2023

First, by moving the distant central terminal to the palm of the server's hand, waitstaff can transmit orders to the kitchen or bar and accept payment directly from the table. That lets servers find a better balance between tableside hospitality and administrative tasks. That's the power of real-time data.

Server 186

Server Budgeting 186

Hospitality Net

JUNE 23, 2024

CHARLOTTE, North Carolina, June 24, 2024 — This week at HITEC, Silverware will showcase its commitment to innovation with the debut of Silverware Pay, an embedded payment-processing solution that’s deeply integrated into the company’s point-of-sale ecosystem.

Server 52

Server 52

Modern Restaurant Management

SEPTEMBER 16, 2022

Well, if Father Flanagan worked in the hospitality industry today, he might be saying, “there’s no such thing as a bad server” (or bartender or busser, etc.). I agree with that statement, which raises the question: if there’s no such thing as a bad server, why is restaurant service so terrible?

Server 184

Server Training Pricing Scheduling 184

Modern Restaurant Management

OCTOBER 1, 2024

Moreover, a KDS helps prep stations focus on one task at a time, while managers can instantly identify which servers need assistance to turn tables or bar seats faster. The bartender's role becomes more holistic, helping out like a server, food runner, or busser while managing their primary duties.

Server 179

Server Communication Events Marketing 179

EATER

FEBRUARY 23, 2024

Lille Allen/Eater That’s what the menu is for I’ve come to lightly dread a server asking “Have you dined with us before?” Another colleague said a recent server meticulously outlined the first two sections of a menu “like he was practicing a monologue.” like a very hungry Don Draper. It can be annoying, right?

Server 127

Server Communication Information 127

Eat Restaurant Management

MAY 8, 2023

As the restaurant industry becomes more competitive, providing exceptional service is what helps fine dining establishments stand out.

Server 52

Server 52

Modern Restaurant Management

OCTOBER 21, 2021

Even most servers don’t want to do away with tipping. If the server was exceptional, they received a tip of 15 percent or more. However, if service was below expectations or just bad, then the server would receive a tip between five and ten percent. Most have backtracked. To me, the tip has nothing to do with food.

Server 197

Server Food Operations Presentation Pricing 197

Modern Restaurant Management

JULY 5, 2022

I am Short Servers AND I am Getting a lot of Complaints! I don’t have one client who has all the servers necessary to run their operations, which results in a lot of complaints about long waiting times once the guest is seated. For a lot of my clients, it meant that one server worked a station of four to five tables.

Server 187

Server Training Article Pricing 187

7 Shifts

OCTOBER 12, 2022

Servers, sometimes other FOH staff. Incentivizes servers. Takes away a considerable portion of server's share requiring higher hourly wages. Servers, other FOH staff. A fair and formal way to divide tips amongst servers and other staff. All servers or cashiers, other FOH staff. Tip Out Methods and Systems.

Server 146

Server Back of House POS Systems Customer Service 146

Modern Restaurant Management

JULY 18, 2023

The Server’s Greeting Many restaurants train their servers to greet a new table within one minute of their being seated. The intent here is noble, but it is a bit misguided, especially now that servers are taking care of more tables because of lack of staff.

Server 167

Server Training Reservations 167

EATER

SEPTEMBER 10, 2024

The policy supported by both presidential candidates could mean tipping creates more tension between cooks and servers — and expands beyond restaurants

Server 104

Server 104

Modern Restaurant Management

MARCH 29, 2023

As the couple’s anniversary dinner gracefully glides toward a sweet crescendo, the lead server strides into the kitchen to pick up a beautiful brulee, only to notice the rose-shaped garnish is missing — along with the pastry chef. Shouting, “I need a med-well steak on the fly; forgot to ring it in!”

Server 188

Server Communication Back of House Budgeting 188

Modern Restaurant Management

JULY 20, 2021

As soon as they sit down, guests can pull up the menu on their phone and review it at their leisure—they can even place an order without flagging down their server. With these technologies, customers can dictate when they leave after a meal, instead of waiting for the server. It’s dining, on demand.

Server 197

Server Communication Presentation Training 197

EATER

JULY 28, 2022

Luke Fortney/Eater NY.

Server 106

Server 106

Modern Restaurant Management

DECEMBER 14, 2022

Meanwhile, robots in the front of house are leading customers to their tables, working in tandem with servers to carry loads of heavy dishes in a single trip, and providing novel experiences and entertainment that bring guests into the restaurant. Robin Zheng. In what ways are robots enhancing restaurants and serving as problem solvers?

Server 180

Server Front of House Back of House Marketing 180

Service that Sells

SEPTEMBER 11, 2023

Outcomes: Do servers have the knowledge to answer questions about the item? Outcomes: Are your servers ready to hand out, or list, the dessert menu? You can avoid negative outcomes by making sure your servers understand your — and the restaurant’s — standards. Policy: Suggest an appetizer to each table. What Can I Do?

Training 85

Training Server Communication 85

Modern Restaurant Management

SEPTEMBER 27, 2023

Key findings include: Tipping is on the rise : Good news for servers: diners aren’t skimping on tips. Higher server tips is a key step to turning this around and it’s encouraging to see how digital tipping is increasing as restaurant owners aim to better reward employees. percent, from 16.93 percent to 17.32

Server 197

Server Guest Satisfaction Magazine Marketing 197

Modern Restaurant Management

FEBRUARY 22, 2024

The host can speak with management if there is any sort of issue, the servers can relay customer needs like food allergies to the kitchen so they can prepare for the order. The server at the table doesn’t know how to respond but the manager on duty is CPR certified. For example, a customer starts choking on a piece of food.

Customer Service 110

Customer Service Communication Server 110

Modern Restaurant Management

NOVEMBER 11, 2024

Throughout the meal, robot servers deliver your food and clear the table when you're done. No more waiting for an overworked server to bring your food—Servi glides through the dining room, expertly avoiding obstacles to bring plates to the table. Your drink is poured and waiting within seconds. Sounds far-fetched, right?

Front of House 100

Front of House Server 100

Hospitality Net

APRIL 12, 2023

The server came over, introduced herself, and said, I’ll be taking care of you. She took our orders, and a few minutes later, a different server dropped off three of our meals. Then, two more servers brought a few more meals a moment later, and another server showed up just after that with the rest of our meals.

Customer Service 90

Customer Service Server 90

Modern Restaurant Management

FEBRUARY 22, 2022

In many cases, patrons scan a QR code with their own smartphone and order and pay without having to flag down their server. For instance, it can mean that fewer servers are required to cover more tables. Bigger tips mean happier servers, ultimately improving staff retention and reducing labor shortages.

Server 194

Server 194

Service that Sells

JANUARY 30, 2024

Don’t look at her as the server. Here’s a way to see which type of server works in your operation: meet Sam and Susan. Look at her as a salesperson who is either maximizing the leads you’ve generated for her (customers who walk in the door) or letting good prospects get away. Sales don’t happen all by themselves.

Training 81

Training Server Presentation 81

EATER

MAY 27, 2021

Workers at the exclusive Spanish D.C. restaurant aired frustrations over claims of racial insensitivity and changes to the tipping system [link].

Server 98

Server 98

7 Shifts

NOVEMBER 14, 2024

Have you ever walked into a restaurant, excited for a great meal, but the server can’t answer your questions about the menu? Front-of-house (FOH) staff, like servers and hosts, will need customer service training, upselling techniques, and communication skills.

Training 78

Training POS Systems Server Customer Service 78

Modern Restaurant Management

JUNE 2, 2021

Consumers are less forgiving than in the past when a server is not around to call for another round of drinks or to ask for the check. … its purpose is to augment restaurant flows, preserve meaningful guest/server interactions, improve efficiencies, and speed up the customer touchpoints like ordering and paying, when needed. .

Server 197

Server Concierge Front of House Back of House 197

Service that Sells

JANUARY 16, 2023

The problem is that many restaurant servers are afraid to “sell.” The right waitstaff sales training program can teach your servers how selling is simply a part of serving. Guests are looking to servers to guide them through the menu. Servers are like tour guides for you menu. Servers are like tour guides for you menu.

Server 71

Server Training 71

Modern Restaurant Management

JUNE 28, 2021

” We waited (with others) and no one – not a host, server, bartender or owner – came to the front. We were seated right away, but the server did not get to the table for almost 15 minutes. Recommendation : Take out tables from the dining room and keep only as many as your servers can actually handle.

Server 186

Server Reservations Sanitation Training 186

Service that Sells

JANUARY 16, 2024

Make sure your servers not only know the steps to properly opening and serving wine, but have plenty of opportunities to practice these skills before they’re in front of guests. Servers won’t sell what they’re afraid to serve. Top 5 Mistakes Servers Make When Serving Wine Like any good service, excellence exists in the details.

Server 81

Server Training Presentation 81