Horizon Hospitality

DECEMBER 4, 2024

Some ways to enhance loyalty include: Personalized Service: Empower servers with information on guest preferences and past orders to provide a seamless experience. . #2 – Strengthen Customer Loyalty Creating memorable, personalized interactions can significantly impact customer loyalty.

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Special Events Reservations Server Training 130

eHotelier

JUNE 25, 2024

This week at HITEC, Silverware will showcase its commitment to innovation with the debut of Silverware Pay, an embedded payment-processing solution that’s deeply integrated into the company’s point-of-sale ecosystem.

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Server 130

Modern Restaurant Management

DECEMBER 5, 2024

Picture this: a server carrying an eye-catching, beautifully poured cocktail in a unique glass catches the eye of customers at a restaurant. The appealing presentation makes it likely that more customers choose that specialty drink over a standard cocktail, beer, or wine.

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Presentation Server Information Budgeting 162

Modern Restaurant Management

JANUARY 17, 2023

First, by moving the distant central terminal to the palm of the server's hand, waitstaff can transmit orders to the kitchen or bar and accept payment directly from the table. That lets servers find a better balance between tableside hospitality and administrative tasks. That's the power of real-time data.

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Server Budgeting 186

Modern Restaurant Management

JULY 20, 2021

As soon as they sit down, guests can pull up the menu on their phone and review it at their leisure—they can even place an order without flagging down their server. With these technologies, customers can dictate when they leave after a meal, instead of waiting for the server. It’s dining, on demand.

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Server Communication Presentation Training 197

EATER

DECEMBER 4, 2024

At Claud, servers approach the tables with two carafes, showing the table the sparkling option isn’t something that will cost them. At Kann, servers say, “House-filtered sparkling water.” Sometimes, restaurants have had to adjust how they convey this to customers, who are so busy frantically insisting, “Tap is fine!!”

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Server Presentation Pricing 130

Modern Restaurant Management

SEPTEMBER 16, 2022

Well, if Father Flanagan worked in the hospitality industry today, he might be saying, “there’s no such thing as a bad server” (or bartender or busser, etc.). I agree with that statement, which raises the question: if there’s no such thing as a bad server, why is restaurant service so terrible?

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Server Training Pricing Scheduling 184

Modern Restaurant Management

JULY 27, 2021

Point of Sale (POS) systems have traditionally been the restaurant’s technological centerpiece, connecting guests, servers, and food through transactions. At first glance, QR-code menus or tableside tablets may appear to reduce server-guest interaction. Too Much Tech Is Not a Solution.

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Server POS Systems Back of House Front of House 243

Modern Restaurant Management

JULY 5, 2022

I am Short Servers AND I am Getting a lot of Complaints! I don’t have one client who has all the servers necessary to run their operations, which results in a lot of complaints about long waiting times once the guest is seated. For a lot of my clients, it meant that one server worked a station of four to five tables.

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Server Training Article Pricing 187

Modern Restaurant Management

DECEMBER 5, 2023

By implementing a QR Code at-table, two-way ordering system, servers can wait on more tables, increase their tips, and spend more one-on-one time with guests. At-table ordering frees up servers to spend more quality time with guests, who value the added attention. Integrated marketing tools foster stronger customer loyalty.

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Server Download Catering Communication 197

7 Shifts

NOVEMBER 24, 2024

Whether it’s managing reservations, coordinating with servers, or handling situations with grace, a skilled hostess brings a mix of warmth, professionalism, and operational expertise to the table. What strategies do you use to communicate with servers effectively to manage seating flow?

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Server Reservations Guest Satisfaction Communication 78

Modern Restaurant Management

JUNE 2, 2021

Consumers are less forgiving than in the past when a server is not around to call for another round of drinks or to ask for the check. … its purpose is to augment restaurant flows, preserve meaningful guest/server interactions, improve efficiencies, and speed up the customer touchpoints like ordering and paying, when needed. .

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Server Concierge Front of House Back of House 197

Modern Restaurant Management

FEBRUARY 22, 2022

In many cases, patrons scan a QR code with their own smartphone and order and pay without having to flag down their server. For instance, it can mean that fewer servers are required to cover more tables. Bigger tips mean happier servers, ultimately improving staff retention and reducing labor shortages.

Server 194

Server 194

Modern Restaurant Management

FEBRUARY 12, 2025

Traditional "Hiring Cooks" or "Servers Needed" job posts won't cut it anymore 3. Your job posts need to be where Gen Z actually spends time – think TikTok, Instagram, and other app-first, social job platforms like Jobget 2.

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POS Systems Server Budgeting Information 132

Modern Restaurant Management

MARCH 11, 2025

Staffing also required adjustments, as many longtime servers hesitated to return. Everyone in a restaurant matters—the chefs, servers, dishwashers, prep cooks, hosts, managers—each person plays an essential role in achieving the team’s final result. Now, five years later, business has largely returned to normal.

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POS Systems Marketing Server Communication 188

7 Shifts

NOVEMBER 14, 2024

Have you ever walked into a restaurant, excited for a great meal, but the server can’t answer your questions about the menu? Front-of-house (FOH) staff, like servers and hosts, will need customer service training, upselling techniques, and communication skills.

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Training POS Systems Server Customer Service 78

Modern Restaurant Management

MARCH 29, 2023

As the couple’s anniversary dinner gracefully glides toward a sweet crescendo, the lead server strides into the kitchen to pick up a beautiful brulee, only to notice the rose-shaped garnish is missing — along with the pastry chef. Shouting, “I need a med-well steak on the fly; forgot to ring it in!”

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Server Communication Back of House Budgeting 188

Modern Restaurant Management

AUGUST 16, 2021

At the end of the night, two servers tied for first place. Unbeknownst to management, the two servers decided that the prize should go to their bus person. Imagine you have a restaurant that seats 120 and you have only one bartender and one server to handle the front-of-the-house.

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Server Article 208

Modern Restaurant Management

DECEMBER 14, 2022

Meanwhile, robots in the front of house are leading customers to their tables, working in tandem with servers to carry loads of heavy dishes in a single trip, and providing novel experiences and entertainment that bring guests into the restaurant. Robin Zheng. In what ways are robots enhancing restaurants and serving as problem solvers?

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Server Front of House Back of House Marketing 180

Modern Restaurant Management

JULY 18, 2023

The Server’s Greeting Many restaurants train their servers to greet a new table within one minute of their being seated. The intent here is noble, but it is a bit misguided, especially now that servers are taking care of more tables because of lack of staff.

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Server Training Reservations 167

Modern Restaurant Management

MAY 3, 2022

When thinking about atmosphere, you’ll want to consider things like music, server attire, and even seating arrangements. To ensure that your guests get to experience that same cultivated experience led by an excellent server, provide frequent training for your servers and hosts.

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Server Training Information Marketing 188

Modern Restaurant Management

NOVEMBER 5, 2024

The servers were informed of the change so they could guide customers. Instead of panicking, I ran through our available inventory and identified an ingredient I could substitute if I modified the dish. I pulled in the kitchen team and the FOH manager, and we agreed on the plan.

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Communication Server Information Customer Service 167

Modern Restaurant Management

FEBRUARY 15, 2022

But while some may predict a future with burger-flipping robots, it’s hard to imagine tech taking the place of a skilled line cook, experienced server, or seasoned marketer. At full-service restaurants, servers are responsible for crucial tasks. Enter digital tableside ordering.

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Server Marketing Front of House Back of House 225

Horizon Hospitality

JANUARY 22, 2025

Provide clear pathways for advancement, whether its moving from a server position to a management role or taking on specialized responsibilities like event coordination. Encourage team members to learn new skills that will make them more versatile, like mastering advanced cocktail techniques or stepping into a supervisory role.

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Front of House Event Coordination Scheduling Training 130

Modern Restaurant Management

SEPTEMBER 27, 2023

Key findings include: Tipping is on the rise : Good news for servers: diners aren’t skimping on tips. Higher server tips is a key step to turning this around and it’s encouraging to see how digital tipping is increasing as restaurant owners aim to better reward employees. percent, from 16.93 percent to 17.32

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Server Guest Satisfaction Magazine Marketing 197

Modern Restaurant Management

MARCH 29, 2021

Otherwise, their “clocking out time” can also include having a smoke, eating, flirting with a server, generally dragging feet. An employee can be a server and a server trainer in one day, making $2 more an hour more as the trainer. They’re not working, and they are milking the time clock.

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POS Systems Server Scheduling Training 208

Modern Restaurant Management

JANUARY 18, 2023

Beyond putting guest data insights at servers’ fingertips, data science tools will deepen the personalization possibilities. Soon, a server will not only be able to see a guest’s general preferences but also receive tailored food and drink upsell suggestions based on their prior orders.

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Server Reservations Information Catering 189

InnQuest

MARCH 9, 2023

The cloud refers to a network of remote servers accessed over the internet rather than on a local server or personal computer. As hotels and properties evolve, a more flexible and efficient technology infrastructure becomes increasingly important. One solution that has gained traction in recent years is the move to cloud computing.

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Server Budgeting Demo Property Management 222

Modern Restaurant Management

DECEMBER 21, 2021

Guests will have the ability to order through a kiosk, a server and through their phone all in one venue. They will be able to start their order with a server, or on a kiosk, add items or order more via a server and check out via text.

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Server Marketing 197

EATER

FEBRUARY 23, 2024

Lille Allen/Eater That’s what the menu is for I’ve come to lightly dread a server asking “Have you dined with us before?” Another colleague said a recent server meticulously outlined the first two sections of a menu “like he was practicing a monologue.” like a very hungry Don Draper. It can be annoying, right?

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Server Communication Information 134

Modern Restaurant Management

APRIL 1, 2022

Next, the attacker scans your network and plants the ransomware malware on servers, POS systems or PCs, while at the same time stealing sensitive data such as employee records with social security numbers. Lock down your mobile POS devices so they can only access applications needed for your restaurant.

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POS Systems Server Communication Training 240

Modern Restaurant Management

NOVEMBER 16, 2021

By subscribing to a SaaS solution, restaurants avoid the time and cost of acquiring and maintaining the overhead of server farms and software licenses and installation. Better data security – Storing data on the cloud is more secure than storing on an internal server or personal computers.

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Server POS Systems Information Back of House 203

Modern Restaurant Management

OCTOBER 1, 2024

Moreover, a KDS helps prep stations focus on one task at a time, while managers can instantly identify which servers need assistance to turn tables or bar seats faster. The bartender's role becomes more holistic, helping out like a server, food runner, or busser while managing their primary duties.

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Server Communication Events Marketing 179

Modern Restaurant Management

APRIL 22, 2022

Pay-at-table solutions, where staff bring over a device for a card or phone payment, can often cause tip hostage – where the server tells the customer how much the tip is, almost guilt-tripping them into tipping more than they wanted, even after bad service. In-app pre-ordering solutions to help with food waste.

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Server Travel and Tourism Download 197

Modern Restaurant Management

JUNE 29, 2020

Waving down a server for another drink or side order may be part of the old dine-in experience, but it is hardly a tradition that diners want to continue. If you say servers and chefs will be wearing masks, it is important that patrons see that policy followed as they look around your restaurant. Dine-in mobile ordering.

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Server Communication Reservations Training 221

Modern Restaurant Management

DECEMBER 6, 2021

Bussers can be informed in real-time when the table needs to be cleaned and servers can be kept up to date on all of their table’s statuses. Perhaps you could revisit your menu and retrain your servers to promote high-profit items. You can speed up tables and free up your employees’ time.

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Server Pricing Reservations Accounting 197

Modern Restaurant Management

OCTOBER 14, 2022

Likewise, ensure that servers are trained to ask all customers about potential allergies when taking orders. Create a system that allows servers to easily and efficiently let the cooks know that there is a guest with an allergy, and have the kitchen prepare these dishes using separate cookware. Between Waitstaff and Kitchen Staff.

Server 189

Server Communication Training Front of House 189