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There was a time when 70% of F&B employees didn’t receive training for customer service. Without the right training, even the best menu or ambiance can fall short due to poor service, leading to dissatisfied customers and lost revenue. A well-structured restaurant training program will let you turn this around.
Streamlining Onboarding : Simplify your onboarding process with clear expectations, trainingschedules, and a welcoming introduction to your workplace culture. Focus on: Identifying the Laws : Familiarize yourself with the ins and outs of upcoming regulations, including wage laws, paid sick leave, and scheduling rules.
By implementing effective training programs for your staff, you can reduce the risk of contamination, improve the quality of your products, and protect your reputation. Educate on Proper Procedures Train your employees on proper food handling procedures, such as how to store and handle food safely to avoid contamination.
Flexibility is a Non-Negotiable Job seekers in 2025 prioritize flexibility, including scheduling options and remote work where possible. While some roles in hospitality require on-site presence, offering creative scheduling solutions can make your positions more attractive. Connect with us here.
To make progress in both areas in 2025, managers should focus on offering more in-depth training and elevating the employee experience. It’s also important to recognize that many restaurants are making their jobs harder than necessary by continuing to rely on manual scheduling tools.
Investing in employees’ professional development by providing training in skills that could lead to promotions – or cross-training in different roles – demonstrates a commitment to employees’ long-term growth. Encourage work-life balance by offering flexible scheduling and a transparent PTO policy.
As the manager on duty prioritizes each crisis and puts out literal fires in the kitchen while trying to get the POS company on the phone, a chipper newcomer clad in all black strolls in through the back alley to drop a bomb: “I think I’m training with you today?” ” If you know, you know. ”
The best way to mitigate the risks for employees and reduce workplace injuries is for businesses to establish comprehensive safety training programs. This is especially the case if training takes place before a busy service. A more effective approach involves customizing training programs to meet needs.
This way, non-local employees can secure housing, managers have adequate time for training, and the business has ample runway to find the best employees for their needs. Recent data shows that hourly workers’ top factors for loving their job are their coworkers and flexible schedules.
More specifically, automation best practices can ease training requirements and reduce manual tasks, helping restaurants thrive in a challenging environment. Streamline Employee Onboarding and Training. Here are three best practices that can help restaurant operators deliver the best results now and in the months and years ahead.
Focusing on training housekeeping staff at your hotel and using effective strategies for front desk operations can help identify and prevent such activities, ensuring better accountability and control. Maintain accountability through a transparent housekeeping schedule. Schedule a Demo With Hotelogix PMS
This includes recruitment and training costs and the loss of productivity during the transition period. Long Hours and Unpredictable Schedules Late-night shifts, split schedules, and long hours of work can burn out the most dedicated worker. Hospitality jobs often require working on weekends, holidays, or odd hours.
As we witness a rise in remote work, busier than ever schedules and evolving family structures, it is no wonder that more and more people today are engaging in solo dining. In a joint survey by OpenTable and KAYAK, 60 percent reported having dined solo at a sit-down restaurant within the past year.
Offering training programs, cross-training opportunities, and leadership development can motivate your front-of-house team to see their current position as part of a broader career path. To prevent this, offer flexible schedules where possible, allowing staff to have time for personal commitments and rest.
GMs are used to making the final call on scheduling, hiring, P&L, and guest experience. Most will flounder without mentorship, training, and structured support. Many restaurants invest heavily in GM training but fail to continue development after MUL promotion. MUL training should explore the following: Strategic thinking.
Flexible scheduling is a highly effective method of combating burnout and disengagement. Employees want work schedules conducive to their definition of work/life balance, and operators need to create schedules that meet the needs of their restaurants and control labor costs. Also, flexibility isn’t limited to scheduling.
Maria excelled at scheduling shifts, complying with labor laws, and hitting sales targets. Scheduling errors and inefficiencies caused unnecessary stress. When James committed to strengthening his management skills—implementing systems, tools, and training—his district and vision scaled with ease.
Register your team and participate live, or view the recording, of Doug Kennedy’s next 40-minute training webcast scheduled for Friday, November 15, from Noon – 12:45pm EST.
Without optimized scheduling, you’re left to paying for overtime or having idle employees during off-peak periods. Staff Optimization and Training Staffing is the single largest expense category in hotels, but good planning will ensure you get the most out of your staff.
As a result of the pandemic, restaurants have found new ways to support their workforce by automating and simplifying tasks like scheduling and payroll, and embracing technology like digital ordering and contactless payments, allowing them to emerge stronger and more adaptable than ever.
Register your team and participate live, or view the recording, of Doug Kennedy’s next 40-minute training webcast scheduled for Friday, December 20, from Noon – 12:45pm EST. REGISTER HERE
Problem When the original Bobe’s Pizza launched in the ‘50s, writing schedules on pen and paper was the only option. Scheduling so many employees across different locations was complex and unmanageable. It took too much time to not only create schedules but also find coverage and keep track of everyone’s availability.
1 – Hone Your Labor and Scheduling Processes. Scheduling software can help you determine optimal staffing levels based on forecasted demand. 2 – Give Employees Training and Education Opportunities. Here are four ways to lead your restaurant more effectively. 3 – Foster Better Communication.
Letting AI Handle the Boring Stuff Behind every great guest experience is a ton of behind-the-scenes work room assignments, housekeeping schedules, pricing updates, you name it. Additionally, the user-friendly interface simplifies training for new staff, further boosting operational efficiency.
Register your team and participate live, or view the recording, of Doug Kennedy’s next 40-minute training webcast scheduled for Monday, July 22, from Noon – 12:45pm EST. REGISTER NOW!
Empowering Employees with the Right Tools and Training. By providing training focused on life skills that extend beyond the restaurant environment, such as communication, goal setting, and leadership, this demonstrates holistic investment in the workforce. Restaurant people are “people-people.”
Invest in Training Seasonal Workers It might seem counterintuitive — investing time and resources into employees who will only be on the job for a few months — but making an extra effort with temporary employees will pay off. Don’t skimp on onboarding and training.
Before you ask or expect your team to be accountable, demonstrate it by following through on your commitments and openly addressing mistakes when they happen, whether it’s a scheduling oversight or a missed inventory order. Offer training, mentorship, and opportunities for employees to flex their developing accountability muscles.
Many guests are willing to pay for the convenience of adjusting their travel schedules. Here are some steps to consider: Train Your Staff: Ensure that your staff understands the importance of these services and knows how to manage guest requests efficiently, maintaining a positive guest experience.
Nobody wants to intentionally break local labor laws, but manual scheduling and clock in makes it all too easy to miss something like employees not taking required breaks or scheduling shifts back-to-back. Labor scheduling software makes it easy to avoid these common missteps. Increase Stickiness of Training Information.
Leadership roles in hospitality are similar to leadership roles in other industries, in that the focus is on training, guiding and managing a team. Experience is key, but training can help you to develop faster. Programs usually feature curriculums that take months to complete, but provide in-depth training on hospitality leadership.
Professional Growth: Opportunities for training, certifications, and clear paths for career advancement. Work-Life Balance: Flexible scheduling, additional paid time off (PTO), and childcare support. Do: Provide benefits that are meaningful and relevant to your staff.
Increased costs for recruiting and training new staff: Every time an employee leaves, it's like throwing money out the window. You're not just losing their skills and experience; you're also facing the costs of advertising the position, interviewing candidates, and training new hires. Why Does Turnover Matter?
Solutions include: Implementation of middleware solutions for seamless integration Adoption of cloud-based property management systems Investment in robust data security and privacy measures Regular staff training on data protection protocols Staff Training and Skill Development Revenue managers require new skills to effectively utilize AI systems.
Restaurant Schedule Excel Template Effective employee scheduling means finding the right mix of shifts and shift types for your business. This template lets you quickly build your schedule and make changes with ease. This template lets you quickly build your schedule and make changes with ease.
For instance: Staff Scheduling: Make the best use of your workforce based on expected occupancy and demand. Teaching and Setup: Full training for your staff. Make a Schedule: Come up with a doable timeline for the rollout. Training: Give all users complete training.
Many operators are still relying on their general managers’ gut feelings when it comes to schedule creation and enforcement. Smart Scheduling Assistance. No matter how good a general manager you have, there’s always some degree of gut feeling that goes into writing a schedule. Here’s why.
The people who had stayed in foodservice were faced with understaffed shifts, training new employees, impatient customers, new safety protocols and supply chain problems, and the new employees are overwhelmed and confused. Tap into Scheduling Software. Plus, you gain optimized schedules. Make Training Accessible and Encouraged.
The most efficient way to automate compliance is through an AI-driven WFM platform, which serves as the nexus for staffing, scheduling, payroll, and other key operations functions influenced by labor laws. With this time freed up (and their minds at ease), they can invest more deeply in customer service and staff training.
While in other industries it’s common to have a dedicated HR or recruiting team, in the restaurant business, general managers typically handle hiring and training as well, on their own. Candidates who hear from employers quickly are more likely to schedule an interview. Automating the process of scheduling interviews.
Employees that are given job training, mentoring, and upward movement potential are empowered to learn new skills and be better able to take on new responsibilities. Use a Digital Scheduling System. Updated scheduling systems eliminate the need for printed, emailed, or outdated scheduling methods.
However, productivity is more easily trained than managed. In a survey by Toast , 46% of restaurateurs listed hiring, training, and retaining staff as their biggest challenge. Solution: Training from hands-on management The results and repercussions of a disconnected restaurant staff are glaringly apparent.
By leveraging artificial intelligence (AI) and advanced forecasting algorithms, labor management technology can tailor schedules to the needs of individual employees while still aligning staffing levels with demand. Industry-leading labor management technology can address this by placing consideration on employee preferences.
While new workers are brought on to help shoulder the swell in demand, training more people can leave restaurant managers overwhelmed. These compounding variables make it impossible for managers to rely on gut instinct alone when creating employee schedules. This influx of new staff is a major stressor in itself.
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