7 Shifts

NOVEMBER 14, 2024

Have you ever walked into a restaurant, excited for a great meal, but the server can’t answer your questions about the menu? There was a time when 70% of F&B employees didn’t receive training for customer service. A well-structured restaurant training program will let you turn this around.

Training 78

Training POS Systems Server Customer Service 78

Modern Restaurant Management

MARCH 29, 2021

Otherwise, their “clocking out time” can also include having a smoke, eating, flirting with a server, generally dragging feet. An employee can be a server and a server trainer in one day, making $2 more an hour more as the trainer. Number Five : Schedule staff according to sales.

POS Systems 208

POS Systems Server Scheduling Training 208

Modern Restaurant Management

SEPTEMBER 16, 2022

Well, if Father Flanagan worked in the hospitality industry today, he might be saying, “there’s no such thing as a bad server” (or bartender or busser, etc.). I agree with that statement, which raises the question: if there’s no such thing as a bad server, why is restaurant service so terrible?

Server 184

Server Training Pricing Scheduling 184

Modern Restaurant Management

AUGUST 1, 2022

While in other industries it’s common to have a dedicated HR or recruiting team, in the restaurant business, general managers typically handle hiring and training as well, on their own. Most came up through the ranks, starting as a server or a cashier before eventually becoming a general manager. But their time is not unlimited.

Scheduling 203

Scheduling Training Server Budgeting 203

Modern Restaurant Management

APRIL 15, 2021

Don’t Be Choosy … Train! Our openings were for dishwashers, servers and busser/runners. We are putting additional training and time into these three, and I have to say they are doing well. Two days off in a row, no more than one or two doubles a week, vacation time and the big prize: They all choose their schedules.

Training 212

Training Server Scheduling 212

7 Shifts

FEBRUARY 18, 2020

Restaurant servers understand work-induced dreams all too well. Waitmare” is a portmanteau that combines the words “waiter” and “nightmare” to describe the bad dreams that servers have about working in a restaurant. You’re on shift as a server and you can’t seem to get orders right. Stress is part of any job.

Server 158

Server Scheduling Front of House Customer Service 158

7 Shifts

SEPTEMBER 28, 2020

People who don't work in the restaurant industry think that all there is to being a server is taking orders, bringing out food, and sorting out the bill. However, those with experience on the front-of-house (FOH) side of restaurants know there's more to server duties than meets the eye.

Server 78

Server Sanitation Accounting Communication 78

Modern Restaurant Management

JUNE 9, 2022

Employee Ranking reports from your POS can help you understand who your best front-of-house cashiers and servers are so you can make sure they’re compensated and retained, while underperforming employees are identified as training opportunities. Use data to rethink – not overthink.

Front of House 196

Front of House Scheduling Information Pricing 196

Modern Restaurant Management

JANUARY 28, 2021

The tone you set from the interview and throughout training will dictate the level of dedication your new hire provides. On the flip side, if you spend the time to train them right with a powerful sense of responsibility and attention to detail, then they’ll take more pride and ownership in their work. Get Back in the Kitchen.

Accounting 186

Accounting Scheduling Training Server 186

Modern Restaurant Management

APRIL 29, 2021

.” The $15 minimum wage is a myth – most restaurants are having to pay close to that now, Her longer-term predictions include: Operators are leaving “small” menus developed for delivery in place in order to cut down on the complexity of orders and training required. He got creative on how to source employees.

Scheduling 221

Scheduling Training Server Pricing 221

Modern Restaurant Management

MAY 6, 2021

But the bad news is they are having trouble hiring and filling positions across the board for cooks, servers, FOH and BOH positions. You’re competing against gig work and flexible scheduling. Highlighting your benefits and company culture or pay, if that’s a differentiator, is something you need to advertise upfront.

Server 197

Server Training Scheduling Marketing 197

Modern Restaurant Management

APRIL 18, 2022

It is important for restaurant operators to plan ahead in terms of staffing and scheduling. They should be organized and create schedules in advance to prevent staffing shortages on busy nights, and they also need to thoroughly train new staff members and make sure every employee is up to speed on seating charts.

Server 167

Server Scheduling Information Accounting 167

7 Shifts

MAY 27, 2021

Restaurant schedules shuffle all the time. While some managers dread the thought of a seasonal, monthly, or weekly schedule adjustment, others rely on it. This practice of planned changes to employee schedules is known as rotating scheduling – and about 5% of hospitality employees work this way. Table of Contents.

Scheduling 78

Scheduling Server Front of House Back of House 78

Modern Restaurant Management

FEBRUARY 15, 2022

But while some may predict a future with burger-flipping robots, it’s hard to imagine tech taking the place of a skilled line cook, experienced server, or seasoned marketer. At full-service restaurants, servers are responsible for crucial tasks. Enter digital tableside ordering.

Server 225

Server Marketing Front of House Back of House 225

7 Shifts

MAY 31, 2021

Some tools that help out in this area include restaurant accounting software, as well as processes that restrict profit loss like portion control and employee scheduling software that promotes time clocking integrity. See why 500,000+ restaurant pros choose 7shifts for scheduling and labor management. Purchasing & Ordering.

Server 145

Server Scheduling Portion Control Customer Service 145

Service that Sells

SEPTEMBER 2, 2024

Restaurant training is multi-faceted. It solves immediate needs, such as teaching servers product knowledge on the day’s specials, and it also solves long-term needs by boosting morale and reducing turnover. Take a look at these five restaurant training strategies that can improve employee retention.

Training 63

Training Communication Server Scheduling 63

Modern Restaurant Management

OCTOBER 30, 2020

percent per year, then you’ve spent around 34K per year on training alone. A rich KDS or guest management system allows you to program in phantom tickets, orders, and operations that appear at scheduled times to demonstrate or remind staff on tasks and how and when that needs to happen. Contactless Tech.

Front of House 197

Front of House Training Server Budgeting 197

Modern Restaurant Management

AUGUST 24, 2021

It costs around $2,000 to hire and train a new restaurant worker, and with a 75 percent turnover rate, that’s a lot of money to cycle through with every staffing change. Outside of raises, giving employees additional training and certifications are major ways of reducing churn. Place Value on a Good Employee. But why stop there?

Training 197

Training Server Scheduling 197

Modern Restaurant Management

FEBRUARY 28, 2023

It is crucial the chef, sommelier, and servers are given the tools and knowledge they need during the onboarding process to perform their job well. One of the common pain points is scheduling restaurant shifts, which gets more complicated the larger your staff gets.

Communication 197

Communication Scheduling Sanitation Training 197

Modern Restaurant Management

FEBRUARY 8, 2023

There are many platforms in the marketplace designed to help owners with restaurant operations like table management service (TMS), online reservations, scheduling, and payroll to marketing. Owners and managers should attend mental health training seminars as part of a requirement for running operations. The answer lies in technology.

Server 197

Server Training Marketing Scheduling 197

7 Shifts

MARCH 23, 2022

Problem : Manual scheduling processes that took too much time, siloed operations, and didn't resonate with a younger, tech-saavy workforce. Solution: Cloud-based scheduling software that brings together operations across 16 locations, keeps staff accountable, and gives them tools to increase efficiency. Complicated, manual scheduling.

Scheduling 147

Scheduling Communication Accounting Training 147

7 Shifts

DECEMBER 18, 2023

All of that on top of the everyday tasks from scheduling to payroll to reporting can catch up to you. Employee scheduling software Say goodbye to frustrating spreadsheets, paper schedules, and confusing text message chains. Creating analog schedules is time-consuming, and you also won’t collect any scheduling data.

POS Systems 158

POS Systems Scheduling Reservations Communication 158

Modern Restaurant Management

APRIL 20, 2020

The concept of cross-utilization means training employees to perform multiple positions that create added efficiencies in the operation. Unfortunately, front of the house staff who aren’t cross trained are generally furloughed. How can cross training help operationally and financially? The key to this is cross training.

Training 183

Training Sanitation Scheduling Server 183

7 Shifts

SEPTEMBER 9, 2024

High turnover not only disrupts business operations but also leads to increased costs and time spent on hiring and training new staff. From offering flexible work schedules and providing regular feedback and recognition, let’s explore strategies to build a strong, committed team that drives your restaurant’s success.

Training 134

Training Scheduling Server Communication 134

7 Shifts

OCTOBER 12, 2022

Servers, sometimes other FOH staff. Incentivizes servers. Takes away a considerable portion of server's share requiring higher hourly wages. Servers, other FOH staff. A fair and formal way to divide tips amongst servers and other staff. All servers or cashiers, other FOH staff. Tip Out Methods and Systems.

Server 146

Server Back of House POS Systems Customer Service 146

Modern Restaurant Management

OCTOBER 25, 2023

To get through a long shift, chefs, managers, servers, hosts and waitstaff need to make wise decisions and take care of their health. Unpredictable income and schedule. The training teaches employees at every level how to recognize and respond to colleagues who may be experiencing a mental health or substance use challenge.

Front of House 188

Front of House Training Workshop Back of House 188

7 Shifts

JULY 29, 2020

According to data from 350,000+ restaurants that use 7shifts, while overall shifts being scheduled are still sitting 24% below pre-COVID levels, shifts for delivery-related roles have increased 38%. It’s important for restaurant hiring and training processes to reflect new COVID-19 safety measures. What PPE will you provide?

Training 117

Training Server Scheduling Accounting 117

Modern Restaurant Management

APRIL 27, 2022

The same is true of bartenders who don’t have to worry about creating 20+ different drinks all night and servers who don’t have to worry about having all the knowledge of the menu at their disposal throughout a 10+ hour shift. Issues with service from busy servers and hosts. Issues with food from rushing cooks.

Reservations 212

Reservations Server Customer Service Scheduling 212

7 Shifts

MAY 1, 2023

As part of our Serving What's Next webinar series, four restaurant managers shared their approach to hiring, training, and retaining. RECOMMENDED READING: Restaurant Hiring: Navigating the Labor Shortage Invest in onboarding and training Once you find a candidate who ticks all the boxes, you want to get them up to speed as soon as possible.

Training 78

Training Front of House Budgeting Scheduling 78

Modern Restaurant Management

FEBRUARY 1, 2023

Servers and dishwashers are in the highest demand, and one-third of restaurants report that they are short on both positions.” Allow them to have more say and control over their schedules. Staff training is a powerful retention tool in the service industries. But most of all, consider a culture shift.

Budgeting 189

Budgeting Training Scheduling Pricing 189

Synergy Suite

APRIL 4, 2024

Experienced business owners know that having a balanced schedule for multiple employees can be difficult, especially as the number of employees increases. Today we’re going to answer the following questions: What is scheduling in the workplace? What is an example of an employee schedule?

Scheduling 52

Scheduling Server Reservations Communication 52

7 Shifts

AUGUST 26, 2019

Fluctuating service quality from one server to the next. We say suitable because your servers shouldn't rush service while compromising on the quality of customer service. Instead, servers should maintain high service quality while remaining efficient. Hire skilled kitchen staff and train them.

Server 163

Server Training Pricing Customer Service 163

InnQuest

SEPTEMBER 5, 2023

These are managed as inventory and must be scheduled and priced accordingly. Maintenance and scheduling are crucial. Technology Infrastructure: Inventory includes computers, servers, point-of-sale systems and network equipment. Inventory here includes food, beverages, and kitchen equipment.

Guest Satisfaction 218

Guest Satisfaction Maintenance Pricing Book 218

7 Shifts

MARCH 16, 2022

Take note of employees who demonstrate initiative, integrity, or management potential and present them with special projects, training responsibilities, and other developmental opportunities. Their health, interests, and familial responsibilities are just as much a part of who they are as cook, host, or server.

Scheduling 148

Scheduling Server Communication Sanitation 148

7 Shifts

OCTOBER 1, 2024

When it comes to operations, using restaurant management tools with easy scheduling features ensures you have the right number of staff during peak hours without over or under-scheduling. You should also create a cleaning schedule that assigns specific tasks to designated staff members. “That saves me a lot of time.”

Scheduling 158

Scheduling Reservations Communication Training 158

7 Shifts

JANUARY 31, 2024

It's up to the restaurant manager to maintain a warm, welcoming atmosphere and train staff to do the same. Scheduling & payroll Ask any restaurant manager what their biggest point of frustration on the job is. Chances are, it's balancing the scheduling requests of dozens of employees each week. Oversee incoming deliveries.

Scheduling 158

Scheduling Front of House Training Customer Service 158

Synergy Suite

AUGUST 17, 2022

While these are critical elements to a top-tier dining experience, they can’t run efficiently without well-structured, rock-solid restaurant scheduling. An ill-planned schedule means so much more than running into a few shifts that must be filled at the last minute. Why Is Restaurant Scheduling So Important? Fixed Shifts.

Scheduling 52

Scheduling Regulatory Compliance Server Training 52