7 Shifts

NOVEMBER 14, 2024

Have you ever walked into a restaurant, excited for a great meal, but the server can’t answer your questions about the menu? There was a time when 70% of F&B employees didn’t receive training for customer service. A well-informed team improves service, enhances the dining experience, and reduces errors in the kitchen.

Training 78

Training POS Systems Server Customer Service 78

Modern Restaurant Management

SEPTEMBER 16, 2022

Well, if Father Flanagan worked in the hospitality industry today, he might be saying, “there’s no such thing as a bad server” (or bartender or busser, etc.). I agree with that statement, which raises the question: if there’s no such thing as a bad server, why is restaurant service so terrible?

Server 184

Server Training Pricing Scheduling 184

Synergy Suite

AUGUST 9, 2022

One of the most important tasks of a manager or owner in the food service industry is the creation of efficient employee shift schedules. If the other working elements of your restaurant are to run smoothly, the restaurant shift schedule must act as a solid building block for your entire organization. What is a Shift Schedule?

Scheduling 52

Scheduling Budgeting Maintenance Information 52

Hotelogix

SEPTEMBER 22, 2024

A cloud based hotel PMS can come to the rescue and help in managing the operations while selling the exclusive services online to attract more guests. For small resorts, it can help by automating repetitive tasks like housekeeping schedules, restaurant orders, and spa bookings.

Resort Management 130

Resort Management Housekeeping Book Scheduling 130

Modern Restaurant Management

JUNE 12, 2024

For example, implementing a seamless online reservation system optimizes the restaurant's scheduling while offering convenience to customers. According to our survey, 23 percent of restaurants use predictive analytics for optimized staff scheduling. Wait Time Tracking : Improve the precision of wait time estimations.

Scheduling 189

Scheduling Server Reservations POS Systems 189

7 Shifts

NOVEMBER 15, 2024

What does excellent customer service mean to you? How do you stay energetic and deliver quality service? How do you manage stress during a busy service shift? What steps would you take to maintain a clean and organized workspace during service? What does excellent customer service mean to you?

Server 78

Server Communication POS Systems Customer Service 78

7 Shifts

OCTOBER 12, 2022

Servers, sometimes other FOH staff. Incentivizes servers. Full-service restaurant, fine dining. Some staff may not hold themselves to a high standard of service. Cafes, breweries, some full service restaurants, casual restaurants. Takes away a considerable portion of server's share requiring higher hourly wages.

Server 146

Server Back of House POS Systems Customer Service 146

7 Shifts

OCTOBER 1, 2024

Key restaurant customer experience aspects From the moment potential diners find your restaurant online to the quality of service they receive, every touchpoint matters. Ordering process 74% of customers won’t hesitate to leave a long queue, and 70% are only willing to wait up to 15 minutes for an item or service.

Scheduling 158

Scheduling Reservations Communication Training 158

7 Shifts

FEBRUARY 18, 2020

Restaurant servers understand work-induced dreams all too well. Waitmare” is a portmanteau that combines the words “waiter” and “nightmare” to describe the bad dreams that servers have about working in a restaurant. You’re on shift as a server and you can’t seem to get orders right. Stress is part of any job.

Server 158

Server Scheduling Front of House Customer Service 158

7 Shifts

NOVEMBER 15, 2024

After all, it’s not just the quality of your food that can keep customers coming back — 73% of diners base their satisfaction on the quality of service they receive. For example, they might talk about a disagreement between a server and a chef regarding food preparation times.

Communication 78

Communication Server Special Events Training 78

Modern Restaurant Management

JUNE 13, 2023

Early on a sunny Sunday morning, the air is thick with humidity and the servers are reeling from consecutive busy services. ” Trusting staff to adorn your brand’s service standards with unique flourishes is more achievable when you’ve laid a solid foundation through proper training.

Training 180

Training Server Budgeting Scheduling 180

7 Shifts

DECEMBER 18, 2023

All of that on top of the everyday tasks from scheduling to payroll to reporting can catch up to you. Employee scheduling software Say goodbye to frustrating spreadsheets, paper schedules, and confusing text message chains. Creating analog schedules is time-consuming, and you also won’t collect any scheduling data.

POS Systems 158

POS Systems Scheduling Reservations Communication 158

Modern Restaurant Management

MARCH 30, 2021

In addition, restaurant owners will now be able to utilize all tips earned from service staff to redistribute this income amongst the entire operating team. Flexible Scheduling and Automated Wage Adjustments. To reduce the cost of labor, they can simply transfer more non-tipped responsibilities to the servers making $2.13

Scheduling 208

Scheduling Server Sanitation Accounting 208

7 Shifts

SEPTEMBER 9, 2024

From offering flexible work schedules and providing regular feedback and recognition, let’s explore strategies to build a strong, committed team that drives your restaurant’s success. And allow them to plan their lives by sending them the work schedule at least two weeks in advance.

Training 134

Training Scheduling Server Communication 134

7 Shifts

OCTOBER 21, 2021

Restaurant concepts define the overall theme or idea behind a restaurant, including cuisine, service style, music, and menu design. Cons: Less control over incoming demand and customer service when relying on third-party apps. Pros: Labor costs are lower because there are no servers. 24/7 employee scheduling can be challenging.

Scheduling 148

Scheduling Server Presentation Marketing 148

7 Shifts

MAY 31, 2021

The term can refer to the logistics of any and all tasks in a restaurant, including its finances, its kitchen, its staff, and its service model. See why 500,000+ restaurant pros choose 7shifts for scheduling and labor management. Customer Service. Customer service can make or break a guest experience. Service Model.

Server 145

Server Scheduling Portion Control Customer Service 145

7 Shifts

FEBRUARY 7, 2024

After that, the most popular back-office technologies were accounting software (55%), mobile payments (52%), and third-party food delivery services (51%). The restaurant tech industry is growing, with software and services designed to streamline almost every aspect of your business.

POS Systems 125

POS Systems Scheduling Front of House Accounting 125

7 Shifts

AUGUST 16, 2024

Restaurant management is one of the best pathways for servers and hosts looking to make the next step in their hospitality careers. an hour or $54,962 annually, 35% higher than the average server wage. On the front-of-house side, they focus on customer service, solving problems quickly to keep guests happy and returning.

Server 78

Server Customer Service Training Communication 78

Modern Restaurant Management

JUNE 9, 2022

Employee Ranking reports from your POS can help you understand who your best front-of-house cashiers and servers are so you can make sure they’re compensated and retained, while underperforming employees are identified as training opportunities. Use data to rethink – not overthink.

Front of House 196

Front of House Scheduling Information Pricing 196

Modern Restaurant Management

SEPTEMBER 23, 2024

This can especially be the case in food service industries where employees are often in loud, busy environments while moving in and out of kitchen areas with any number of hazards. This is especially the case if training takes place before a busy service.

Training 176

Training Scheduling Information Communication 176

Hotelogix

OCTOBER 19, 2023

It is also called legacy or server-based Hotel PMS. From servers to the software, everything is installed at the property.  It also aids in managing reservation cancellations and modifications, accepting reservations, sending confirmation emails, extending self-service facilities to guests, processing payments, etc.

Server 130

Server Housekeeping Accounting Book 130

Hotel Business

JULY 26, 2023

Shiny , a provider of associate engagement and retention services, has released its inaugural report on tipping for the hospitality industry. including select- and full-service branded and independent hotels using Shiny’s tipping software, each providing at least six months’ worth of tipping data. 80% of tips are left at checkout. “By

Housekeeping 98

Housekeeping Scheduling Server Communication 98

7 Shifts

AUGUST 18, 2024

But the challenges don’t stop there—once open you have to focus on improving processes, managing labor schedules, and controlling restaurant costs. Labor Cost Percentage Averages Below is a breakdown of average labor cost percentages in Q4 of 2017: Quick service: 29.4% However, this can harm customer service and profits.

POS Systems 148

POS Systems Scheduling Budgeting Pricing 148

Modern Restaurant Management

FEBRUARY 15, 2022

But while some may predict a future with burger-flipping robots, it’s hard to imagine tech taking the place of a skilled line cook, experienced server, or seasoned marketer. At full-service restaurants, servers are responsible for crucial tasks. Enter digital tableside ordering. It relieves cashiers and reduces long lines.

Server 225

Server Marketing Front of House Back of House 225

Modern Restaurant Management

FEBRUARY 28, 2023

According to the National Restaurant Association’s 2022 State of the Restaurant Industry Report , 50 percent of operators for both full-service and quick-service restaurants said that recruiting and retaining employees was their top challenge. The list of ongoing operational tasks for running a restaurant is extremely complex.

Communication 197

Communication Scheduling Sanitation Training 197

Modern Restaurant Management

MAY 8, 2024

More than half (55 percent) of global consumers say automated food preparation is unacceptable for both quick service and table service restaurants, while nearly half (49 percent) say they’re likely to order food through an artificial intelligence tool, such as a chatbot or drive-thru. This line is often blurred.

Customer Service 193

Customer Service Front of House Server Pricing 193

Modern Restaurant Management

DECEMBER 22, 2021

While there is plenty of technology out there to optimize your establishment, one food service trend is becoming a mainstay: Internet of Things. This is one of the easiest forms of IoT because it doesn't require any human other than the server punching in orders at their waiting station. Automatically switching modes (i.e.

POS Systems 244

POS Systems Maintenance Server Scheduling 244

7 Shifts

SEPTEMBER 6, 2024

The added support allows bartenders to focus on making drinks, which speeds up service and improves customer satisfaction. Beyond a competitive hourly wage, emphasize other perks like flexible scheduling and staff discounts to encourage more applications. Finally, don't underestimate the power of non-wage benefits.

Demo 78

Demo Scheduling Training Server 78

Modern Restaurant Management

MAY 20, 2024

Among the highlights: When it comes to pre-set tip amounts, 43 percent of tipped workers say that predefined tip amounts on point-of-sale systems are actually helpful to both guests and servers. This frees up servers to focus on the guests, and that’s producing happier guests—and more generous tips.

Server 100

Server Scheduling Pricing Magazine 100

Synergy Suite

NOVEMBER 1, 2024

Efficient management of these operations can drastically impact service quality and overall customer satisfaction, making it vital for restaurant owners and managers to understand this crucial aspect of their business. At this first touchpoint, customer service is paramount. Most interaction with customers takes place in the FOH.

Front of House 52

Front of House Back of House Scheduling Server 52

7 Shifts

JANUARY 10, 2024

RMSes vary widely in terms of features and functions, but most include point of sale (POS), inventory management, staff management, payroll, employee scheduling, and more. On-premise RMS An on-premise RMS operates fully on a restaurant’s physical premises, involving servers and systems located in the restaurant.

Scheduling 78

Scheduling Server Customer Service Back Office Operations 78

7 Shifts

JANUARY 10, 2024

RMSes vary widely in terms of features and functions, but most include point of sale (POS), inventory management, staff management, payroll, employee scheduling, and more. On-premise RMS An on-premise RMS operates fully on a restaurant’s physical premises, involving servers and systems located in the restaurant.

Scheduling 78

Scheduling Server Customer Service Back Office Operations 78

Modern Restaurant Management

FEBRUARY 8, 2023

There are many platforms in the marketplace designed to help owners with restaurant operations like table management service (TMS), online reservations, scheduling, and payroll to marketing. Having an online delivery or takeout but still maintaining that elevated service is an added plus. How do we move forward from this?

Server 197

Server Training Marketing Scheduling 197

7 Shifts

AUGUST 20, 2024

Table turnover rate is a crucial factor to consider if you want to provide efficient service. Suppose your restaurant has 20 tables, and during the dinner service from 6 PM to 9 PM, you seated 60 customers. Optimize the layout of your tables The right layout enhances the flow of service and maximizes seating capacity.

Reservations 88

Reservations Server Training POS Systems 88

InnQuest

SEPTEMBER 5, 2023

Hotel inventory management is the process of efficiently overseeing and optimizing a hotel’s available resources including rooms, services and facilities, to maximize revenue and guest satisfaction. Food and Beverage: Restaurants, bars and room service are vital revenue streams. Maintenance and scheduling are crucial.

Guest Satisfaction 218

Guest Satisfaction Maintenance Pricing Book 218

7 Shifts

MARCH 23, 2022

Restaurant Type: Quick Service. Problem : Manual scheduling processes that took too much time, siloed operations, and didn't resonate with a younger, tech-saavy workforce. Solution: Cloud-based scheduling software that brings together operations across 16 locations, keeps staff accountable, and gives them tools to increase efficiency.

Scheduling 147

Scheduling Communication Accounting Training 147

Service that Sells

SEPTEMBER 2, 2024

It solves immediate needs, such as teaching servers product knowledge on the day’s specials, and it also solves long-term needs by boosting morale and reducing turnover. Tracking and scheduling refresher training is another benefit of using a learning management system. Restaurant training is multi-faceted.

Training 63

Training Communication Server Scheduling 63