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A Simple Step to Improve Customer Satisfaction and Retention

Modern Restaurant Management

Great service can make up for poor food, but great food cannot make up for poor service. All food service managers want employees to be trained in the following key areas: Knowledgeable about the menu and menu item specifications. Safety and Sanitation. Allergens–especially on new menu items or specials.

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MRM Research Roundup: QSR Update and What Feeds Us

Modern Restaurant Management

Revenue Management Solutions released its analysis of US quick-service restaurant (QSR) performance for 2021. Instead, we believe that quick-service restaurant customers have permanently changed their behaviors — visiting less frequently than pre-pandemic yet spending more per visit.” More reliance on self-service.

Download 183
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MRM Research Roundup: End-of-April 2020-COVID-19 Effects Edition

Modern Restaurant Management

“We see a consumer mandate to implement visible hygiene practices and contactless service options for safe food delivery,” said Norton. The shift towards fast food is coming from lower income consumers, while more affluent consumers are increasing consumption from full-service restaurants. In the U.S.

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Hospitality training: Courses and programs for hotels

SiteMinder

This training covers a wide range of areas including customer service, communication, problem-solving, and operational management. Broadly, they include: To instil a customer-first mindset among staff, ensuring they can provide personalised, courteous, and efficient service.

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How to be a restaurant manager

Les Roches

Being a restaurant manager means taking responsibility for the day-to-day operations of a restaurant. This includes overseeing staff, inventory management, creating menus and pricing dishes, ensuring customer satisfaction, and adhering to sanitation and safety regulations. What education does a restaurant manager need?

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Restaurant Compliance: Strategies for Success and Risk Mitigation 

Synergy Suite

Restaurant compliance is a crucial pillar in the food service industry, underscoring the necessity for restaurant owners and managers to align operations with established laws and regulations. What Is Restaurant Compliance? Operational Licensing : Maintenance of necessary permits, including liquor licenses, for legal operation.

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Takeout For Good and Menus Go Tech

Modern Restaurant Management

Aramark examined front and back of house processes to establish tailored playbooks for all of its businesses and market segments, leveraging innovative solutions, new service methods, and rigorous safety protocols. ” Examples of safety and service enhancements include: A culture of safety and wellbeing for employees and customers. .

L&D 176