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A Simple Step to Improve Customer Satisfaction and Retention

Modern Restaurant Management

All food service managers want employees to be trained in the following key areas: Knowledgeable about the menu and menu item specifications. Safety and Sanitation. A successful pre-meal meeting is a simple way to improve daily functions. Allergens–especially on new menu items or specials. Immediate concerns.

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MRM Research Roundup: QSR Update and What Feeds Us

Modern Restaurant Management

Service Management Group (SMG) published new research highlighting how quick service restaurant (QSR) brands can drive app adoption. For times when soap and water are not available, the CDC says that hand sanitizer is a good, second option for hand hygiene. ” QSR App Adoption.

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How to be a restaurant manager

Les Roches

Being a restaurant manager means taking responsibility for the day-to-day operations of a restaurant. This includes overseeing staff, inventory management, creating menus and pricing dishes, ensuring customer satisfaction, and adhering to sanitation and safety regulations.

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Restaurant Compliance: Strategies for Success and Risk Mitigation 

Synergy Suite

For restaurant industry insiders, from a newbie hourly employee to an experienced restaurant manager, compliance details are embedded through guidelines like the employee handbook and reinforced by training and mobile apps designed for on-the-go learning.

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Hospitality training: Courses and programs for hotels

SiteMinder

With that in mind, here’s a breakdown of the most important training topics for each major hospitality department in your hotel: Front office Customer service excellence : Training on delivering exceptional service, managing first impressions, and ensuring guest satisfaction.

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MRM Research Roundup: End-of-April 2020-COVID-19 Effects Edition

Modern Restaurant Management

Service Management Group (SMG) introduced its third annual report on third-party delivery: Take control of third-party delivery to protect your brand. Third-Party Delivery Impact. Other findings from the research include: Sixty-three percent of consumers are concerned that the coronavirus will cause their favorite restaurant to close.

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Takeout For Good and Menus Go Tech

Modern Restaurant Management

Added sanitizing stations. Expanded service offerings to best meet consumer needs. "PathSpot works alongside the food industry to promote handwashing and enhance a positive culture around sanitation, using data to help plan and protect against future risk," said Christine Schindler, CEO and co-founder, PathSpot. "I'm

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