Service that Sells

MARCH 19, 2024

Your restaurant employees have a lot to remember and sometimes, no matter how well you train them, it seems they’re still lacking in confidence or knowledge retention. Here are steps for conducting sessions with your employees: Write the role-play scenarios down before the training meeting. Be specific.

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Training Server 82

Service that Sells

SEPTEMBER 2, 2024

Restaurant training is multi-faceted. Take a look at these five restaurant training strategies that can improve employee retention. Take a look at these five restaurant training strategies that can improve employee retention. For long-term results, blend online restaurant training with hands-on practice.

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Training Communication Server Scheduling 63

Sculpture Hospitality

AUGUST 7, 2024

The heart of any thriving restaurant beats within its management team. Your restaurant manager - if you have one - is the bridge between your vision as the owner and exceptional daily operations.

Training 83

Training 83

Hospitality Magazine

NOVEMBER 11, 2024

When Kim Currie and David Lowe opened The Zin House on the Lowe Family Wine’s 1000-acre estate in Mudgee, it was because the property already had a building which “lent itself beautifully to a restaurant”. One year after opening, the restaurant received its first hat. Before they knew it, they had staff working five or six services.

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Training Magazine 235

7 Shifts

APRIL 7, 2021

As a result of the pandemic, restaurants have had to make specific adjustments to all areas of their organization’s operations. After months of quarantine, restaurants were allowed to reopen with new restrictions, and the way they hire, train, and onboard employees had to adjust accordingly.

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Training Information Scheduling Customer Service 148

Hospitality Magazine

JULY 24, 2024

The restaurant has a nine-point checklist that all products must meet covering animal welfare and pricing to traditional farming methods and sustainability. While the list is general, the restaurant has also published defined criteria on every product the kitchen uses and its environmental impacts.

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Training Definition Presentation Pricing 130

Modern Restaurant Management

OCTOBER 4, 2024

Nearly half of restaurants fail in their fifth year of business. That’s part of the price of doing business – especially when you own multiple restaurants. Location is a big reason many restaurants fail. If you do buy an existing restaurant, give it no more than two years, tops, to see positive change.

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Training Communication Pricing Marketing 167

Service that Sells

AUGUST 1, 2024

That’s why on-the-job training is such a critical component of your restaurant’s overall learning management strategy. Keep in mind, though, not all training that happens on the job will work. Five Strategies for Effective On the Job Training Coaching Coaching focuses on tasks.

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Training Definition Information 75

7 Shifts

AUGUST 19, 2020

The restaurant industry has a reputation for high staff turnover. staff turnover —and while a portion of this statistic is inevitable given the demographic of restaurant employees ( more than a third are students or teenagers whose jobs and circumstances change more frequently), this figure represents a problem that needs to be resolved.

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Training POS Systems Communication Document 148

Service that Sells

MARCH 4, 2024

Training Your Kitchen Employees Need Training is key to ensuring your kitchen employees can handle the pressure that comes with working in a restaurant. Kitchen employee training must cover a wide variety of topics. Kitchen employees should take the same HR training as the rest of your staff.

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Training Front of House Guest Services 83

Modern Restaurant Management

MARCH 24, 2023

Although restaurants are increasingly interested in meeting the needs of gluten-free consumers, there’s plenty of room for improvement in the messaging used to communicate about gluten-free options. Restaurants often use ambiguous terms like gluten-friendly, gluten-removed or no gluten to describe their gluten-free dishes.

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Training Front of House Communication Presentation 179

Service that Sells

JANUARY 30, 2024

The path to increased sales starts with you, and your waitstaff training program. The manager depends on Sam, so often assigns him the larger stations within the restaurant and asks him to help train new employees. a restaurant training philosophy developed by restaurant owners for restaurant owners.

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Training Server Presentation 81

Horizon Hospitality

NOVEMBER 6, 2024

Here’s how restaurants are responding to these evolving demands, making it easier for customers to enjoy nutritious and delicious meals. Meeting the Demand for Healthier Menu Options One of the primary ways restaurants are catering to wellness-conscious diners is by expanding their healthy menu options. Looking for another boost?

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Catering Training Information Marketing 130

Modern Restaurant Management

NOVEMBER 15, 2021

Today’s restaurants face obstacles on many fronts. More specifically, automation best practices can ease training requirements and reduce manual tasks, helping restaurants thrive in a challenging environment. Streamline Employee Onboarding and Training.

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Training Front of House Back of House Scheduling 195

Modern Restaurant Management

JANUARY 19, 2024

As a restaurant manager or owner, you are aware of the dangers fire presents to your business. Restaurants are prone to fires due to several reasons including grease build up, gas leaks, electrical fires, and cooking mistakes. So, understanding your risks and how to prevent fires is critical in running your restaurant.

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Maintenance Training Presentation Information 189

Modern Restaurant Management

NOVEMBER 12, 2024

In a time where restaurants are challenged by rising costs and labor constraints, the rise in severe weather adds another challenge that owners and managers must plan and solve for to protect people and assets. While there is no way to guarantee protection against weather damage, proactive steps can help restaurants prepare well in advance.

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Training Communication Information Events 100

Hospitality Net

SEPTEMBER 19, 2024

Shaping how well we execute service to our guests is a primary function of hotel and restaurant training. From the front of house to the back, and the first floor to the top floor, we support our teams on the path to guest experience and financial rewards. This is fundamental and we hope that nothing gets in the way of our dreams.

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Training Front of House 78

7 Shifts

MAY 1, 2023

Team management is a top concern for restaurants these days. 37% of restaurant operators say employee retention and productivity is one of their priorities for 2023. Given the circumstances, restaurants are looking for better ways to attract and retain good talent. The pandemic pushed a lot of people out of the industry.

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Training Front of House Budgeting Scheduling 78

Synergy Suite

JANUARY 10, 2023

It’s no secret that running a great restaurant requires great employees, and that the best employees benefit from the best restaurant training. A quality, standardized restaurant training program is an absolutely vital part of any successful multi-location restaurant business.

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Training Document Communication Customer Service 52

Modern Restaurant Management

JUNE 2, 2020

I’ve had the opportunity to support restaurant operators that have stayed open throughout the COVID shutdown. So, with so many restaurants offering great food and service, what was the differentiator? Step 3 will be the ongoing training and coaching support to help everyone learn new processes and develop the safe behaviors.

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Training Download Sanitation Events 218

Horizon Hospitality

SEPTEMBER 18, 2024

Finding and retaining reliable staff has become one of the most pressing challenges in the restaurant industry today. To navigate high turnover rates, increased competition for skilled workers, and evolving employee expectations, savvy restaurant professionals are adopting new approaches to staffing. May we be of assistance?

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Communication Training Scheduling Events 130

Synergy Suite

DECEMBER 22, 2022

While it may seem like something that gets put on the back burner, training your staff should be at the forefront of your mind if you own or manage a restaurant. This is true of team sports, and it’s definitely true in the case of the restaurant industry. A well trained staff is looking much more important now, right?

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Training Document Information Server 52

Modern Restaurant Management

JULY 23, 2024

When we talk about the “restaurant of the future,” labor compliance isn’t exactly the flashiest or most exciting topic to include—certainly not when juxtaposed with salad-making robots and personalized digital menus. Restaurants face a multifaceted compliance situation.

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Scheduling Accounting Training Front of House 203

Modern Restaurant Management

OCTOBER 7, 2024

Since COVID, technology in the restaurant industry has moved at lightning speed. Environmental and health concerns are driving more restaurants to move on from vegetarian dishes and to vegan. From the consultant’s perspective, our restaurant designs have changed substantially due to these services.

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Concierge Article Customer Service Reservations 189

Modern Restaurant Management

NOVEMBER 14, 2024

With 59 percent of customers hanging up after calling in and waiting for a minute or less, according to Linga, restaurants are missing out on a lot of business. The average restaurant operating a sit-down dining experience can miss 15-30 percent of incoming calls on average, with that number possibly being even higher during busy hours.

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Reservations Book Information Training 100

Synergy Suite

JANUARY 11, 2023

Creating a training manual will be a completely different process from one organization to the next. Your restaurant training manual is often the very first real exposure a new employee has with your brand and organization, so it should be developed and delivered with consideration and care.

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Training Information Document Customer Service 52

Synergy Suite

JANUARY 14, 2023

Restaurant training is most crucial during restaurant employee onboarding , but shouldn’t be forgotten afterwards. After the initial training period and shadowing is complete, it’s important that the most important areas of knowledge are continuously reinforced. Why is Continued Restaurant Training Important?

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Training Customer Service Communication Document 52

Service that Sells

SEPTEMBER 11, 2023

We all want to have excellent service in our restaurants, but your standards don’t always align with those of your waitstaff. Set Your Service Standards with Cycle of Service Service Training With every guest who walks through the door, your staff should be striving to not only meet expectations but exceed them.

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Training Server Communication 85

Service that Sells

JULY 11, 2022

Tommy Lasorda was talking about baseball when he said that famous quote, but the logic behind it applies to the restaurant business, too. Simple — it’s training. The same is true in the restaurant business. Your restaurant training program has a direct impact on guest satisfaction, service, and sales.

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Training Server Guest Satisfaction 52

Modern Restaurant Management

JUNE 14, 2024

Restaurant operators have a variety of opportunities to improve their staff experience, according to What Restaurant Employees Want, a state-of-the-industry report from 7shifts. Among the highlights: Restaurant employees crave recognition and feedback. "But it doesn't just focus on problems.

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Training Scheduling Accounting Magazine 165

Modern Restaurant Management

MARCH 22, 2024

The FDA has already issued more than 50 food recalls in 2024, causing many consumers to worry about food safety – and raising an important question for the restaurant industry: Would we know exactly what to do in a recall situation? As food recalls continue, it’s wise for restaurants to review their recall protocols.

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Communication Training Information Budgeting 188

Modern Restaurant Management

NOVEMBER 14, 2024

The restaurant industry is a hotbed for bacteria, with the potential for contamination lurking around every corner. High-Touch Havens for Germs Menus, tables, chairs, and toilets are among the most frequently touched surfaces in a restaurant, making them prime breeding grounds for bacteria.

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Sanitation Maintenance Presentation Training 88

Modern Restaurant Management

SEPTEMBER 3, 2024

Behind the success of a restaurant — regardless of size — is delicious food, great service and seamless experiences across every touchpoint. The right restaurant technology is essential to make it all happen. These businesses play a crucial role in the restaurant industry's foundation and growth.

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POS Systems Scheduling Training Catering 183

Hospitality Magazine

NOVEMBER 13, 2024

Hospitality and business peak industry bodies have united for the first time to release RespectInHospitality, a microsite with resources, training and templates for hospitality businesses. Restaurants and Catering Association CEO Suresh Manickam says the RCA will continue to work hard to ensure the re-opening of the night time economy in NSW.

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Training Catering Magazine 239

7 Shifts

SEPTEMBER 9, 2024

over the past decade, keeping employees in restaurants has become increasingly difficult. High turnover not only disrupts business operations but also leads to increased costs and time spent on hiring and training new staff. However, attracting high-quality restaurant employees goes beyond just filling open positions.

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Training Scheduling Server Communication 134

7 Shifts

FEBRUARY 16, 2024

When you run a restaurant, you need to get things done — not worry about whether they're done properly. That's why we created free templates to help you manage your restaurant team. Restaurant Schedule Excel Template Effective employee scheduling means finding the right mix of shifts and shift types for your business.

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Download Scheduling Training Information 158

Service that Sells

JULY 4, 2023

Make role-playing part of your pre-shift team meetings and train servers to assume the sale! Take advantage of role playing to train your team to use more compelling words when talking with guests. Restaurant Service and Sales Training The Service & Sales Excellence Waitstaff Training Series is based on Service That Sells!,

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Server Training Pricing 85