Modern Restaurant Management

JANUARY 19, 2024

As a restaurant manager or owner, you are aware of the dangers fire presents to your business. Restaurants are prone to fires due to several reasons including grease build up, gas leaks, electrical fires, and cooking mistakes. So, understanding your risks and how to prevent fires is critical in running your restaurant.

Maintenance 189

Maintenance Training Presentation Information 189

7 Shifts

NOVEMBER 14, 2024

Have you ever walked into a restaurant, excited for a great meal, but the server can’t answer your questions about the menu? There was a time when 70% of F&B employees didn’t receive training for customer service. A well-structured restaurant training program will let you turn this around.

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Training POS Systems Server Customer Service 78

Modern Restaurant Management

NOVEMBER 12, 2024

In a time where restaurants are challenged by rising costs and labor constraints, the rise in severe weather adds another challenge that owners and managers must plan and solve for to protect people and assets. While there is no way to guarantee protection against weather damage, proactive steps can help restaurants prepare well in advance.

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Training Communication Information Events 186

Modern Restaurant Management

FEBRUARY 22, 2023

Ask any restaurant owner for their main pain point and the likely response will be: staffing. Modern Restaurant Management (MRM) magazine asked hiring expert Sid Upadhyay, co-founder and CEO of Wizehire for his advice on best practices for hiring and retention. What do you see as key challenges of restaurant hiring right now?

Training 208

Training Scheduling Customer Service Pricing 208

Modern Restaurant Management

NOVEMBER 29, 2022

Here’s an important – but often overlooked – truth for the restaurant industry: To make your customers to feel valued and appreciated, you must get their orders right! All too often, restaurants are fumbling on that basic principle. Or employees haven’t been properly (and regularly) trained.

Training 225

Training Communication Customer Service Accounting 225

Horizon Hospitality

DECEMBER 4, 2024

In today’s competitive restaurant landscape, providing memorable customer experience is essential. By creating dining experiences that feel unique to each guest, restaurants can foster stronger connections with their patrons and encourage repeat business. Creating personal experiences for customers requires the right leadership.

Special Events 130

Special Events Reservations Server Training 130

Modern Restaurant Management

NOVEMBER 14, 2024

With 59 percent of customers hanging up after calling in and waiting for a minute or less, according to Linga, restaurants are missing out on a lot of business. The average restaurant operating a sit-down dining experience can miss 15-30 percent of incoming calls on average, with that number possibly being even higher during busy hours.

Reservations 179

Reservations Book Information Training 179

Modern Restaurant Management

JULY 23, 2024

When we talk about the “restaurant of the future,” labor compliance isn’t exactly the flashiest or most exciting topic to include—certainly not when juxtaposed with salad-making robots and personalized digital menus. Restaurants face a multifaceted compliance situation.

Scheduling 203

Scheduling Accounting Training Front of House 203

Modern Restaurant Management

NOVEMBER 8, 2022

Your restaurant is open and customers are back. Inadequate training. Businesses may skimp on the length and depth of training programs in the rush to hire. Some enterprises may not have a formal training program; instead, they may require the new employee to shadow a more experienced colleague. Exhaustion from overwork.

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Training Server Accounting Marketing 201

Hospitality Magazine

APRIL 17, 2024

Restaurants are now data goldmines, with every transaction and customer interaction providing insights. You can also share five-minute training videos in a learning app followed by a quiz and a bunch of reminders about upcoming events and staff birthdays. Less waste and less stock holding.

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Maintenance Information Communication Presentation 264

Modern Restaurant Management

OCTOBER 17, 2024

The outlook for restaurants is complicated. The National Restaurant Association’s Restaurant Performance Index (RPI) demonstrates that a combination of inflation, consumers with less disposable income and rising labor costs have created a difficult market for restaurant owners. And the list goes on.

Training 167

Training Events Maintenance Document 167

Hospitality Magazine

APRIL 10, 2023

The culinary talent behind Yagiz restaurant has launched a new eatery in Melbourne’s Southbank. “Our dishes are an interpretation of the food from my homeland and its surroundings; combined with Frank’s Italian training, we have created a menu that celebrates a myriad of cultures,” says the chef.

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Training Magazine 246

Modern Restaurant Management

MARCH 22, 2024

The FDA has already issued more than 50 food recalls in 2024, causing many consumers to worry about food safety – and raising an important question for the restaurant industry: Would we know exactly what to do in a recall situation? As food recalls continue, it’s wise for restaurants to review their recall protocols.

Communication 188

Communication Training Information Budgeting 188

Modern Restaurant Management

JANUARY 8, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. To tackle this pressing issue effectively, businesses must invest in staff training and development, vital for retaining and upskilling their existing workforce.

Pricing 215

Pricing Catering Training Marketing 215

Modern Restaurant Management

NOVEMBER 20, 2024

Long after the restaurant industry felt the most significant impacts of the pandemic, echoes still reverberate in the form of workforce realities and operational challenges. After millions left the industry in 2020, restaurants responded by increasing wages and leaning into incentives to attract employees back.

Scheduling 189

Scheduling Training Marketing Pricing 189

Modern Restaurant Management

NOVEMBER 14, 2024

The restaurant industry is a hotbed for bacteria, with the potential for contamination lurking around every corner. High-Touch Havens for Germs Menus, tables, chairs, and toilets are among the most frequently touched surfaces in a restaurant, making them prime breeding grounds for bacteria.

Sanitation 167

Sanitation Maintenance Presentation Training 167

Modern Restaurant Management

JULY 29, 2021

Running a restaurant today is a challenging undertaking. Some challenges, like crowded and highly competitive markets and shifting consumer demands, have always been relevant to restaurant owners. Now, as restaurants embrace new technologies, there’s another threat to consider: cybercrime. Secure and Segment Your Wi-Fi.

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Training Information Marketing 247

Hospitality Magazine

NOVEMBER 13, 2024

Hospitality and business peak industry bodies have united for the first time to release RespectInHospitality, a microsite with resources, training and templates for hospitality businesses. Restaurants and Catering Association CEO Suresh Manickam says the RCA will continue to work hard to ensure the re-opening of the night time economy in NSW.

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Training Catering Magazine 246

Modern Restaurant Management

MAY 1, 2024

Restaurants are complex businesses with many moving parts. Yet all of these parts must work together in harmony for the customer to leave the restaurant feeling satisfied, with their only hunger being to return for another visit. — but they are generally relatively isolated from the rest of the team.

Communication 197

Communication POS Systems Training Information 197

Modern Restaurant Management

JANUARY 30, 2024

Sustainable restaurant expansion requires balancing excitement with patience and perspective. Set Mutually Beneficial Key Performance Indicators (KPIs) KPIs are the quantifiable metrics that provide restaurant leaders with the most actionable insights on progress towards expansion goals, guiding crucial decisions.

Cost Reduction 203

Cost Reduction Server Training Customer Service 203

7 Shifts

FEBRUARY 16, 2024

When you run a restaurant, you need to get things done — not worry about whether they're done properly. That's why we created free templates to help you manage your restaurant team. Restaurant Schedule Excel Template Effective employee scheduling means finding the right mix of shifts and shift types for your business.

Download 158

Download Scheduling Training Information 158

Modern Restaurant Management

APRIL 1, 2022

It’s a restaurant operator’s worst nightmare. That’s how the McMenamins restaurant and hospitality chain closed out 2021, a banner year for ransomware attacks. Lock down your mobile POS devices so they can only access applications needed for your restaurant. Gain visibility into all traffic leaving the network.

POS Systems 240

POS Systems Server Communication Training 240

Modern Restaurant Management

APRIL 12, 2023

Below, we’ll briefly go over the importance of collecting data and restaurant analytics and how it be used to improve efficiency and, in due course, boost revenue. One of the most important sources is a restaurant’s POS system, or point-of-sale system. The answer lies in restaurant analytics.

POS Systems 196

POS Systems Training 196

Modern Restaurant Management

DECEMBER 16, 2024

A new year is creeping up on us again, bringing fresh opportunities—and challenges—for restaurant operators. From updating policies to gearing up for tax season, these steps will enhance your compliance and position your restaurant for sustained growth.

Scheduling 154

Scheduling Training Communication Budgeting 154

Modern Restaurant Management

MARCH 13, 2024

The restaurant industry has always been dynamic and challenging, but the labor shortage has pushed it to a critical juncture. Understanding the Drought The labor shortage has hit hard, with many restaurants operating below capacity despite a rebound in customer demand. This recognizes the value of their contributions to the business.

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Training Customer Service Scheduling Reservations 196

Modern Restaurant Management

APRIL 15, 2024

Restaurant managers balance several responsibilities while taking care of staff and guest needs. One of the most important parts of being a successful restaurant manager is having the ability to hear their customers’ concerns. Focus on questions that are relevant to your restaurant and your customers.

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Information Communication Training Server 196

Modern Restaurant Management

SEPTEMBER 8, 2023

Ensuring food safety is essential for restaurant brands and others within the food industry. Restaurants and other food businesses must prioritize building and maintaining a strong food safety culture to mitigate these risks. Build Trust One of the foundational pillars of a robust food safety culture is trust.

Communication 208

Communication Training Accounting Information 208

Modern Restaurant Management

MAY 2, 2022

Soaring prices, continued supply chain disruptions, and ongoing staffing shortages are creating a perfect storm for restaurants. Food and labor costs are elevated and expected to remain high in 2022 , negatively impacting restaurants’ profit margins. With prices skyrocketing, restaurants should focus on eliminating food waste.

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Training Pricing Document Information 218

Modern Restaurant Management

OCTOBER 4, 2024

Nearly half of restaurants fail in their fifth year of business. That’s part of the price of doing business – especially when you own multiple restaurants. Location is a big reason many restaurants fail. If you do buy an existing restaurant, give it no more than two years, tops, to see positive change.

Training 167

Training Communication Pricing Marketing 167

Modern Restaurant Management

SEPTEMBER 20, 2023

The past few years have undeniably changed the restaurant industry in more ways than one could imagine. Especially during the pandemic, restaurants have grappled with unexpected challenges, particularly in maintaining exceptional customer service amidst shifting operational dynamics. But as with every challenge, innovation thrives.

Customer Service 197

Customer Service Training 197

Modern Restaurant Management

FEBRUARY 2, 2024

The restaurant industry is transforming significantly, driven by changing consumer preferences, technological advancements, and a competitive market landscape. Restaurants are no longer just about the food – they are about the complete dining experience, which includes ambiance, service speed, and personalized interaction.

Customer Service 189

Customer Service Front of House Communication Training 189

Modern Restaurant Management

JULY 18, 2024

Across America, today's fast-paced restaurant work environment, burnout has become a critical issue that large corporate restaurants and mom and pop shops share in common. Honesty and Integrity Restaurant managers must lead by example, demonstrating honesty and integrity in all their actions.

Communication 189

Communication Accounting Training Information 189

Modern Restaurant Management

FEBRUARY 14, 2023

The recent workforce shortage brought the restaurant industry to its knees. will create more job seekers in the restaurant/hospitality industry. This influx of new employees means that restaurant brands will need to build (and reinforce) cultures of excellence. To accomplish this: Improve training efforts.

Training 189

Training Document Service Management Information 189

Modern Restaurant Management

JUNE 6, 2023

The worst part is, this type of illness is largely preventable Restaurant owners and operators need to take active steps to prevent foodborne illness from coming out of their kitchens. To do so, they will need to create a complete food safety program to protect the restaurant itself from reputational harm and financial crisis.

Sanitation 177

Sanitation Training 177

Modern Restaurant Management

JUNE 14, 2024

Restaurant operators have a variety of opportunities to improve their staff experience, according to What Restaurant Employees Want, a state-of-the-industry report from 7shifts. Among the highlights: Restaurant employees crave recognition and feedback. "But it doesn't just focus on problems.

Training 165

Training Scheduling Accounting Magazine 165

Modern Restaurant Management

OCTOBER 16, 2024

What are some common fraud activities you are seeing that affect restaurants? million restaurants in the U.S. Platforms will use promotions to incentivise different stakeholders, including consumers, drivers and restaurants. In 2023, over 1.5 were registered on food delivery platforms like Grubhub, DoorDash, and Uber Eats.

Accounting 166

Accounting Demo Training Budgeting 166

Modern Restaurant Management

OCTOBER 25, 2023

Working in a restaurant is a marathon, not a sprint. Factors that can influence unhealthy coping strategies in the restaurant industry include: A culture that encourages substance use. The National Council for Mental Wellbeing recognizes the need for mental health and substance use support in the restaurant industry.

Front of House 188

Front of House Training Workshop Back of House 188