Modern Restaurant Management

MARCH 20, 2020

With every online order, millions of customers are entrusting restaurant owner/operators with their most essential information. While beneficial in many ways, housing mass amounts of data leaves restaurants wide open to potential breaches — and hackers aren’t always the culprit.

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Modern Restaurant Management

APRIL 1, 2022

It’s a restaurant operator’s worst nightmare. That’s how the McMenamins restaurant and hospitality chain closed out 2021, a banner year for ransomware attacks. Lock down your mobile POS devices so they can only access applications needed for your restaurant. Gain visibility into all traffic leaving the network.

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POS Systems Server Communication Training 240

Modern Restaurant Management

OCTOBER 23, 2020

A great menu or location will bring customers into your restaurant, but stellar customer service is what will keep them coming back. With a thorough and well thought out training plan. Even seasoned restaurant professionals can use a refresher! Train your team to listen to your customers – the right way.

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Modern Restaurant Management

MARCH 29, 2021

In about one week the restaurant industry went from paying overtime to employees because of a shortage of employees to skyrocketing unemployment rates. And they are also incredibly important as restaurant owners manage uncertain sales volumes. They’re not working, and they are milking the time clock. I like half-hour.

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POS Systems Server Scheduling Training 208

Modern Restaurant Management

AUGUST 9, 2021

Modern Restaurant Management ((MRM) asked Lindsey Yeakle, Gluten-Free Food Service (GFFS) Program Manager, Food Safety at Gluten Intolerance Group (GIG), what restaurants need to know about gluten-free options. Yeakle has a culinary history working at four-star and four-diamond rated restaurants. Lindsey Yeakle.

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Training Server Program Management Marketing 208

Modern Restaurant Management

APRIL 15, 2021

Don’t Be Choosy … Train! They received 11 applicants, all of which had no experience in restaurants/hospitality ­­­– gas station attendant, quick mart experience, plumber’s assistant and so on. Our openings were for dishwashers, servers and busser/runners.

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Training Server Scheduling 212

Service that Sells

NOVEMBER 4, 2024

Restaurants have to make the most out of every guest they have. The challenge is that most servers are afraid to “sell” to guests, and some will avoid it at all costs. Teaching servers to sell doesn’t have to be an uphill battle, especially when you focus on the art of the soft sell.

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Server Training 83

Service that Sells

JULY 17, 2023

Focusing a restaurant training program on the Art of Caring Behavior will lead to improved service and increased guest loyalty. And it’s what separates the winners from the losers in bar and restaurant business. Our restaurant service training follows the Service That Sells! What’s Caring Behavior?

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Server Training Presentation 84

Modern Restaurant Management

FEBRUARY 15, 2022

Nowhere is this more clear than in restaurants; many wonder if parts of the workforce left the industry for good and how they will fill that gap. With a critically shrunken talent pool, restaurants are racing to fill positions in every part of the business — front of house, back of house, and corporate teams.

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Modern Restaurant Management

JANUARY 30, 2024

Sustainable restaurant expansion requires balancing excitement with patience and perspective. Set Mutually Beneficial Key Performance Indicators (KPIs) KPIs are the quantifiable metrics that provide restaurant leaders with the most actionable insights on progress towards expansion goals, guiding crucial decisions.

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Modern Restaurant Management

OCTOBER 14, 2022

When a diner with a food allergy chooses your restaurant, you’ll want to ensure that they won’t have to think twice about their safety. Creating a safe, allergen-friendly environment within your restaurant will mean a satisfactory experience from customers and success for you. Do Your Research. Communicate Clearly.

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Server Communication Training Front of House 189

Modern Restaurant Management

APRIL 29, 2021

While staffing has always topped the list of restaurant owner/manager pain points, it now seems to be at crisis proportions. Instead of belaboring the issue, Modern Restaurant Management (MRM) magazine went to the experts for some solutions. March restaurant sale surged 36 percent year-over-year and nearly reached 2019 levels.

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Scheduling Training Server Pricing 221

Modern Restaurant Management

MAY 26, 2021

Plumbing issues can cause headaches and major hits to the wallet for restaurant owners. The key plumbing problems in restaurants are caused by the clogging of pipes, which makes the plumbing back up, overflow and not drain properly. The dishwashing station is where most restaurant plumbing issues occur. Keep Bar Drains Clean.

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Server Training 180

Modern Restaurant Management

MAY 7, 2020

People do want to go to restaurants again. The Babbage Pulse, a bi-weekly report tracking consumer behavior, found Americans are most interested in going to restaurants again, when it’s safe. The report states 56 percent of respondents are most looking forward to going to a restaurant with their family.

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Modern Restaurant Management

JUNE 29, 2020

One evening, we went to an oceanfront restaurant for dinner. Next door, however, a similar restaurant with the same view had no line at all. No matter how hard COVID-19 is hitting the restaurant industry, some establishments will emerge winners – and this will not happen by accident. The wait was 45 minutes.

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Server Communication Reservations Training 221

Modern Restaurant Management

JANUARY 8, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. To tackle this pressing issue effectively, businesses must invest in staff training and development, vital for retaining and upskilling their existing workforce.

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Modern Restaurant Management

NOVEMBER 8, 2022

Your restaurant is open and customers are back. Inadequate training. Businesses may skimp on the length and depth of training programs in the rush to hire. Some enterprises may not have a formal training program; instead, they may require the new employee to shadow a more experienced colleague. Exhaustion from overwork.

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Training Server Accounting Marketing 201

Modern Restaurant Management

OCTOBER 30, 2020

Since quarantine lockdowns began mid-March of 2020, restaurants faced unprecedented turmoil. restaurant industry suffered from a 74.9 At the onset of the pandemic, around two thirds of all restaurant employees were displaced , with many restaurants pivoting to off-premise dining to survive. The Investment. Self-Serve.

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Modern Restaurant Management

MAY 6, 2021

The good news for restaurants is now that many state restrictions are lifted and dining hours are expanding, newly vaccinated patrons are venturing out, and the restaurants who survived are getting slammed with customers. At Landed, we are dedicated to helping the restaurant industry find and hire better quality candidates faster.

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Server Training Scheduling Marketing 197

Service that Sells

NOVEMBER 6, 2023

There are a few cold hard truths in the restaurant business. The man who walks into a restaurant, takes up prime booth space, orders water, a small salad and the cheapest meal will take as much time as the couple who has drinks, appetizers, dinner and dessert. Your servers will find that their tip size can almost double.

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Modern Restaurant Management

MARCH 27, 2024

The restaurant industry has very low retention rates , estimated at only 55 percent. With the impact a dissatisfied consumer can have on your bottom line, it is important to create a customer service strategy that sets your restaurant apart from the competition. Why prioritize the customer experience?

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Customer Service Server Presentation Marketing 189

Modern Restaurant Management

SEPTEMBER 16, 2022

Well, if Father Flanagan worked in the hospitality industry today, he might be saying, “there’s no such thing as a bad server” (or bartender or busser, etc.). I agree with that statement, which raises the question: if there’s no such thing as a bad server, why is restaurant service so terrible?

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Modern Restaurant Management

DECEMBER 23, 2021

Ahead of New Year’s Eve celebrations, Society Insurance, which provides coverage to the hospitality industry, has put together the top four tips on how a restaurant can protect themselves, their patrons and their employees as well as create a safer environment on Dec. 31 and beyond. Understand Your State’s Dram Laws.

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Training Server Information 212

Modern Restaurant Management

JUNE 8, 2020

Restaurants nationwide have been hit hard by the COVID-19 pandemic. As restaurants slowly begin reopening, things remain far from “business as usual.” ” The COVID-19 pandemic has changed the way businesses operate, and the restaurant industry is now learning to navigate this “new normal.”

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Service that Sells

MARCH 19, 2024

Your restaurant employees have a lot to remember and sometimes, no matter how well you train them, it seems they’re still lacking in confidence or knowledge retention. Here are steps for conducting sessions with your employees: Write the role-play scenarios down before the training meeting. Be specific.

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Modern Restaurant Management

JANUARY 28, 2021

Due to the COVID-19 pandemic, restaurant owners scrambled to adjust to new laws, procedures and safeguards. Now that most restaurants have opened their doors, they’re realizing that the landscape has changed. The tone you set from the interview and throughout training will dictate the level of dedication your new hire provides.

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Modern Restaurant Management

OCTOBER 25, 2023

Working in a restaurant is a marathon, not a sprint. To get through a long shift, chefs, managers, servers, hosts and waitstaff need to make wise decisions and take care of their health. Factors that can influence unhealthy coping strategies in the restaurant industry include: A culture that encourages substance use.

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Modern Restaurant Management

FEBRUARY 2, 2024

The restaurant industry is transforming significantly, driven by changing consumer preferences, technological advancements, and a competitive market landscape. Restaurants are no longer just about the food – they are about the complete dining experience, which includes ambiance, service speed, and personalized interaction.

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Customer Service Front of House Communication Training 189

Modern Restaurant Management

APRIL 15, 2024

Restaurant managers balance several responsibilities while taking care of staff and guest needs. One of the most important parts of being a successful restaurant manager is having the ability to hear their customers’ concerns. Focus on questions that are relevant to your restaurant and your customers.

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Modern Restaurant Management

JUNE 28, 2021

In my last article I talked about how busy our restaurants will be. Essentially, all of the restaurants I will discuss could have done it better and more efficiently by utilizing the tools that we have available to us now. One way that many restaurants are dealing with this labor shortage is by adjusting hour or days of operation.

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Server Reservations Sanitation Training 186

Modern Restaurant Management

SEPTEMBER 4, 2024

Operating a restaurant is more than managing a business; it’s about building a vibrant community and fostering a sense of family where every day brings fresh challenges and opportunities. Here are five insights that have shaped my journey and can help any restaurant operator shine: 1.

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Server Training 175

Modern Restaurant Management

MAY 3, 2022

With the pandemic coming to an end, people are finally starting to get back to the “regular” dining experience at sit-down restaurants. However, the dining experience isn’t the same as it used to be, and your restaurant may have experienced a hit over the course of the pandemic. Frequently Train Your Staff.

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Modern Restaurant Management

APRIL 20, 2020

Staffing has always been a top-of-mind issue for the restaurant industry. How can restaurants weather these complexities? As restaurants pivot from the effects of COVID-19, how can they best manage with decreased staff? Versatility equals value to the bottom line, and the same can be said for restaurant staff.

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Training Sanitation Scheduling Server 183

Modern Restaurant Management

OCTOBER 7, 2021

Last year, during the peak of the COVID-19 pandemic, restaurants went through some unwanted but necessary changes. However, in the process of resuming and continuing restaurant operations, operators need to take steps to lower the risk of infection among employees and customers and prevent the spread of COVID-19. Kitchen operations.

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Reservations Kitchen Operations Front of House Back of House 196

Service that Sells

JANUARY 30, 2024

Don’t look at her as the server. The path to increased sales starts with you, and your waitstaff training program. Here’s a way to see which type of server works in your operation: meet Sam and Susan. a restaurant training philosophy developed by restaurant owners for restaurant owners.

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Training Server Presentation 81

Modern Restaurant Management

APRIL 27, 2022

With May fast approaching, it’s time to start thinking about Mother’s day at your restaurant. As you may know, Mother’s day is one of the busiest days for full-service restaurants, often resulting in huge crowds, long wait times, and an overwhelmed staff. Issues with service from busy servers and hosts.

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Modern Restaurant Management

JANUARY 26, 2023

There is a widespread new appreciation for restaurants, an encouraging sign for the future, according to The Bank of America 2022 State of the Restaurant Industry report. In other encouraging news, franchise operators believe that, although most restaurants are not fully staffed, the labor situation has stabilized.

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Server Marketing Training Pricing 189