Modern Restaurant Management

JUNE 13, 2023

Early on a sunny Sunday morning, the air is thick with humidity and the servers are reeling from consecutive busy services. Sans preparation and coordination, many new hires (and managers) endure training experiences in the restaurant industry more akin to improvised circus acts than curated brand experiences.

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Training Server Budgeting Scheduling 180

Service that Sells

MARCH 19, 2024

Your restaurant employees have a lot to remember and sometimes, no matter how well you train them, it seems they’re still lacking in confidence or knowledge retention. Here are steps for conducting sessions with your employees: Write the role-play scenarios down before the training meeting. Be specific.

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Service that Sells

OCTOBER 10, 2023

It’s against the law to sell alcohol to minors, but that won’t stop them from trying to purchase it at your restaurant. If they succeed, and your restaurant is caught selling to minors, you and your employees could face fines and potentially a loss of your liquor license, or worse.

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Service that Sells

JANUARY 30, 2024

Don’t look at her as the server. The path to increased sales starts with you, and your waitstaff training program. Here’s a way to see which type of server works in your operation: meet Sam and Susan. a restaurant training philosophy developed by restaurant owners for restaurant owners.

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Service that Sells

SEPTEMBER 2, 2024

Restaurant training is multi-faceted. It solves immediate needs, such as teaching servers product knowledge on the day’s specials, and it also solves long-term needs by boosting morale and reducing turnover. Take a look at these five restaurant training strategies that can improve employee retention.

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Service that Sells

SEPTEMBER 11, 2023

We all want to have excellent service in our restaurants, but your standards don’t always align with those of your waitstaff. Outcomes: Do servers have the knowledge to answer questions about the item? Outcomes: Are your servers ready to hand out, or list, the dessert menu? Policy: Suggest an appetizer to each table.

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Training Server Communication 85

7 Shifts

SEPTEMBER 28, 2020

People who don't work in the restaurant industry think that all there is to being a server is taking orders, bringing out food, and sorting out the bill. However, those with experience on the front-of-house (FOH) side of restaurants know there's more to server duties than meets the eye.

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7 Shifts

AUGUST 19, 2020

The restaurant industry has a reputation for high staff turnover. staff turnover —and while a portion of this statistic is inevitable given the demographic of restaurant employees ( more than a third are students or teenagers whose jobs and circumstances change more frequently), this figure represents a problem that needs to be resolved.

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Modern Restaurant Management

SEPTEMBER 4, 2024

Operating a restaurant is more than managing a business; it’s about building a vibrant community and fostering a sense of family where every day brings fresh challenges and opportunities. Here are five insights that have shaped my journey and can help any restaurant operator shine: 1.

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Service that Sells

AUGUST 8, 2022

How do you raise guest checks and increase server tips? Let’s start with restaurant or bar owners, operators and managers. To increase server tips, you have to increase restaurant sales. What’s In It” for you to invest in restaurant sales training ? Are Your Servers Salespeople? Tune in to WII-FM!

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Service that Sells

JULY 11, 2022

Tommy Lasorda was talking about baseball when he said that famous quote, but the logic behind it applies to the restaurant business, too. Simple — it’s training. The same is true in the restaurant business. Your restaurant training program has a direct impact on guest satisfaction, service, and sales.

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Training Server Guest Satisfaction 52

7 Shifts

NOVEMBER 15, 2024

Your staff, especially your restaurant manager, plays a crucial role in the overall dining experience. We’ve prepared a list of restaurant manager interview questions that can help you find the right person to lead your team and help grow your business. What interview questions do you ask when hiring new restaurant employees?

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7 Shifts

SEPTEMBER 9, 2024

over the past decade, keeping employees in restaurants has become increasingly difficult. High turnover not only disrupts business operations but also leads to increased costs and time spent on hiring and training new staff. However, attracting high-quality restaurant employees goes beyond just filling open positions.

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Synergy Suite

DECEMBER 22, 2022

While it may seem like something that gets put on the back burner, training your staff should be at the forefront of your mind if you own or manage a restaurant. This is true of team sports, and it’s definitely true in the case of the restaurant industry. A well trained staff is looking much more important now, right?

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7 Shifts

MAY 1, 2023

Team management is a top concern for restaurants these days. 37% of restaurant operators say employee retention and productivity is one of their priorities for 2023. Given the circumstances, restaurants are looking for better ways to attract and retain good talent. The pandemic pushed a lot of people out of the industry.

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Modern Restaurant Management

JANUARY 30, 2024

Sustainable restaurant expansion requires balancing excitement with patience and perspective. Set Mutually Beneficial Key Performance Indicators (KPIs) KPIs are the quantifiable metrics that provide restaurant leaders with the most actionable insights on progress towards expansion goals, guiding crucial decisions.

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Modern Restaurant Management

MARCH 27, 2024

The restaurant industry has very low retention rates , estimated at only 55 percent. With the impact a dissatisfied consumer can have on your bottom line, it is important to create a customer service strategy that sets your restaurant apart from the competition. Why prioritize the customer experience?

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Modern Restaurant Management

OCTOBER 14, 2022

When a diner with a food allergy chooses your restaurant, you’ll want to ensure that they won’t have to think twice about their safety. Creating a safe, allergen-friendly environment within your restaurant will mean a satisfactory experience from customers and success for you. Do Your Research. Communicate Clearly.

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Server Communication Training Front of House 189

Horizon Hospitality

JULY 17, 2024

In an era marked by inflation and supply chain disruptions, restaurants face the formidable challenge of maintaining profit margins while food costs soar. Here, we explore the impact of these factors on food prices and offer practical strategies to help restaurants navigate this turbulent landscape.

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Synergy Suite

JANUARY 11, 2023

Creating a training manual will be a completely different process from one organization to the next. Your restaurant training manual is often the very first real exposure a new employee has with your brand and organization, so it should be developed and delivered with consideration and care.

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Modern Restaurant Management

OCTOBER 25, 2023

Working in a restaurant is a marathon, not a sprint. To get through a long shift, chefs, managers, servers, hosts and waitstaff need to make wise decisions and take care of their health. Factors that can influence unhealthy coping strategies in the restaurant industry include: A culture that encourages substance use.

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7 Shifts

OCTOBER 1, 2024

These days, a restaurant's reputation is built on more than the taste of its food. 60% of guests who have a positive experience are likely to dine at a restaurant more frequently. From creating a welcoming ambiance to offering unique menu items, let’s explore the ways you can refine your restaurant's customer experience in 2024.

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EATER

NOVEMBER 12, 2024

The Lactation Network set out to establish a set of standards for restaurants to implement to ensure that they’re being welcoming to breastfeeding parents. Courtesy of the Lactation Network The Lactation Network’s new program will offer training to restaurant staff across the nation Restaurants are, famously, for eating.

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Training Server Marketing 105

Eat Restaurant Management

APRIL 26, 2023

So how do you optimize the chance of a reasonable tip at your venue or restaurant? Key Takeaways: Integrating Spades and Eat App can increase tips for restaurant staff. Train staff on the benefits and promote the integration to guests. Increasing tips lead to happier staff and increased revenue for the restaurant.

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Server Reservations Article Training 52

Modern Restaurant Management

APRIL 15, 2024

Restaurant managers balance several responsibilities while taking care of staff and guest needs. One of the most important parts of being a successful restaurant manager is having the ability to hear their customers’ concerns. Focus on questions that are relevant to your restaurant and your customers.

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Modern Restaurant Management

JANUARY 8, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. To tackle this pressing issue effectively, businesses must invest in staff training and development, vital for retaining and upskilling their existing workforce.

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Modern Restaurant Management

OCTOBER 23, 2020

A great menu or location will bring customers into your restaurant, but stellar customer service is what will keep them coming back. With a thorough and well thought out training plan. Even seasoned restaurant professionals can use a refresher! Train your team to listen to your customers – the right way.

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Communication Training Customer Service Server 178

7 Shifts

AUGUST 16, 2024

Restaurant management is one of the best pathways for servers and hosts looking to make the next step in their hospitality careers. an hour or $54,962 annually, 35% higher than the average server wage. If you see yourself managing a team and overseeing operations, the path of a restaurant manager may be fulfilling.

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Modern Restaurant Management

NOVEMBER 8, 2022

Your restaurant is open and customers are back. Inadequate training. Businesses may skimp on the length and depth of training programs in the rush to hire. Some enterprises may not have a formal training program; instead, they may require the new employee to shadow a more experienced colleague. Exhaustion from overwork.

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Modern Restaurant Management

FEBRUARY 2, 2024

The restaurant industry is transforming significantly, driven by changing consumer preferences, technological advancements, and a competitive market landscape. Restaurants are no longer just about the food – they are about the complete dining experience, which includes ambiance, service speed, and personalized interaction.

Customer Service 189

Customer Service Front of House Communication Training 189

7 Shifts

OCTOBER 12, 2022

There's no one-size-fits-all answer when it comes to distributing tips among restaurant staff, but there are a few different methods that are commonly used. This guide will cover some of the most popular methods for restaurant tip payouts, and offer some pros and cons for each so that you can decide what will work best for your establishment.

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Server Back of House POS Systems Customer Service 146

Modern Restaurant Management

APRIL 2, 2024

We’re seeing more and more of it: people at our restaurants choosing to sit by themselves and have their meal alone. restaurant visits to a record 35 percent. This shift in consumer behavior underscores the need for restaurants to cater to this growing customer demographic.

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Modern Restaurant Management

NOVEMBER 13, 2024

While there is an opportunity for restaurant operators to reap the benefits of increased alcohol sales, they must pay attention to the potential liability. States such as Pennsylvania and North Carolina enacted new laws earlier this year that allow their restaurant owners to serve alcohol for longer periods of time.

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Training Server Magazine Information 88

7 Shifts

NOVEMBER 15, 2024

Hiring the right wait staff is one of the most critical decisions for any restaurant owner. According to 51% of restaurant operators, staffing is one of the top challenges to success. By doing so, you can find candidates who possess the necessary skills and attitudes to contribute to your restaurant's success.

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Server Communication POS Systems Customer Service 78

Synergy Suite

NOVEMBER 18, 2022

The technical skills required in a restaurant are extremely important – and without them, it’s nearly impossible for your staff to operate within the structure outlined by the company. Soft skills might barely be mentioned in your restaurant’s training program and may not even be covered at all.

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Training Server Communication Scheduling 52

Modern Restaurant Management

MAY 26, 2021

Plumbing issues can cause headaches and major hits to the wallet for restaurant owners. The key plumbing problems in restaurants are caused by the clogging of pipes, which makes the plumbing back up, overflow and not drain properly. The dishwashing station is where most restaurant plumbing issues occur. Keep Bar Drains Clean.

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Modern Restaurant Management

SEPTEMBER 16, 2022

Well, if Father Flanagan worked in the hospitality industry today, he might be saying, “there’s no such thing as a bad server” (or bartender or busser, etc.). I agree with that statement, which raises the question: if there’s no such thing as a bad server, why is restaurant service so terrible?

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