Service that Sells

OCTOBER 31, 2022

Once the host or server confirms the reservation, he or she can simply say, “We’re looking forward to seeing you, Mr. Smith. Even your top-selling servers may be unsure of themselves, but practicing on “dummy” bottles (available from your vendors) will ease their anxiety. Restaurant Service and Sales Training.

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Server Training Reservations 88

7 Shifts

NOVEMBER 14, 2024

Have you ever walked into a restaurant, excited for a great meal, but the server can’t answer your questions about the menu? A well-structured restaurant training program will let you turn this around. Each restaurant has unique staff roles that require different types of training.

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Training POS Systems Server Customer Service 78

Modern Restaurant Management

OCTOBER 1, 2024

Bar and restaurant operators often face tough dilemmas, ranging from the daily question, “Should we be mixing more drinks or turning more tables?” “Staying out of the weeds" in the restaurant industry means avoiding overwhelming tasks and staying ahead of demands.

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Service that Sells

JULY 17, 2023

Focusing a restaurant training program on the Art of Caring Behavior will lead to improved service and increased guest loyalty. And it’s what separates the winners from the losers in bar and restaurant business. Our restaurant service training follows the Service That Sells! What’s Caring Behavior?

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Server Training Presentation 84

Modern Restaurant Management

JANUARY 17, 2023

workers quit their jobs in 2021 is still in full swing, particularly in restaurants. Data from the Bureau of Labor Statistics finds that restaurants have seen the largest number of resignations of any employment sector, with the year-over-year quit rate rising from 4.8 The server doesn't need an encyclopedic knowledge of wine.

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Modern Restaurant Management

NOVEMBER 11, 2024

You walk into your favorite restaurant, but there’s no human host to greet you at the door. Throughout the meal, robot servers deliver your food and clear the table when you're done. Pudu Robotics and Bear Robotics are deploying food-running robots in restaurants across the globe. Sounds far-fetched, right?

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Front of House Server 100

Modern Restaurant Management

DECEMBER 14, 2022

Modern Restaurant Management (MRM) magazine quizzed Robin Zheng, US Manager of Pudu Robotics , about the company's work with restaurants and the future of robotic use and automation in restaurants. How important are robotics/automation to the restaurant industry now and how do you see their impact in the coming years?

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EATER

JANUARY 11, 2021

But the through-line remains the same: Restaurant and bar workers ask for what they need — often food, household essentials, or cash to help with bills — and their communities respond, sending gas money, dropping off groceries, or buying items off of retailer wish lists. It is two-way care, from and for and back again.

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Server 110

Modern Restaurant Management

SEPTEMBER 4, 2024

Operating a restaurant is more than managing a business; it’s about building a vibrant community and fostering a sense of family where every day brings fresh challenges and opportunities. Here are five insights that have shaped my journey and can help any restaurant operator shine: 1.

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Modern Restaurant Management

JULY 27, 2021

Restaurant technology adoption has accelerated throughout the pandemic, shifting digital tools from futuristic nice-to-haves into critical components of day-to-day operations. Point of Sale (POS) systems have traditionally been the restaurant’s technological centerpiece, connecting guests, servers, and food through transactions.

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Service that Sells

AUGUST 8, 2022

How do you raise guest checks and increase server tips? Let’s start with restaurant or bar owners, operators and managers. To increase server tips, you have to increase restaurant sales. What’s In It” for you to invest in restaurant sales training ? Are Your Servers Salespeople? Tune in to WII-FM!

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Server Training POS Systems Pricing 52

Modern Restaurant Management

MARCH 27, 2024

The restaurant industry has very low retention rates , estimated at only 55 percent. With the impact a dissatisfied consumer can have on your bottom line, it is important to create a customer service strategy that sets your restaurant apart from the competition. Why prioritize the customer experience?

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Customer Service Server Presentation Marketing 189

Service that Sells

OCTOBER 10, 2023

It’s against the law to sell alcohol to minors, but that won’t stop them from trying to purchase it at your restaurant. If they succeed, and your restaurant is caught selling to minors, you and your employees could face fines and potentially a loss of your liquor license, or worse.

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Server Training Presentation 52

7 Shifts

NOVEMBER 15, 2024

Hiring the right wait staff is one of the most critical decisions for any restaurant owner. According to 51% of restaurant operators, staffing is one of the top challenges to success. By doing so, you can find candidates who possess the necessary skills and attitudes to contribute to your restaurant's success.

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Server Communication POS Systems Customer Service 78

7 Shifts

OCTOBER 12, 2022

There's no one-size-fits-all answer when it comes to distributing tips among restaurant staff, but there are a few different methods that are commonly used. This guide will cover some of the most popular methods for restaurant tip payouts, and offer some pros and cons for each so that you can decide what will work best for your establishment.

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Server Back of House POS Systems Customer Service 146

Modern Restaurant Management

MAY 8, 2024

Operators must weigh guest acceptance while making strategic decisions about integrating automation at many restaurant touch points, according to Software Advice’s 2024 Automated Customer Experience Survey. What can restaurant operators learn from these results? What should restaurant operators take away from these results?

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Customer Service Front of House Server Pricing 193

7 Shifts

NOVEMBER 15, 2024

Your staff, especially your restaurant manager, plays a crucial role in the overall dining experience. We’ve prepared a list of restaurant manager interview questions that can help you find the right person to lead your team and help grow your business. What interview questions do you ask when hiring new restaurant employees?

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Communication Server Special Events Training 78

Modern Restaurant Management

JANUARY 18, 2023

If 2020 and 2021 were all about helping operators find new revenue streams to reach guests when they couldn’t come into restaurants, then 2022 was all about getting customers back in. Beyond putting guest data insights at servers’ fingertips, data science tools will deepen the personalization possibilities.

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Server Reservations Information Catering 189

Horizon Hospitality

JULY 17, 2024

In an era marked by inflation and supply chain disruptions, restaurants face the formidable challenge of maintaining profit margins while food costs soar. Here, we explore the impact of these factors on food prices and offer practical strategies to help restaurants navigate this turbulent landscape.

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Portion Control Menu Planning Pricing Server 130

Modern Restaurant Management

FEBRUARY 22, 2022

In 2022, the restaurant business finds itself at something of a crossroads—or, to put it in a more 21st-century way, the industry has reached a pivot point. That doesn’t mean, however, that the restaurant industry’s pace of tech adoption is likely to slow down.

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Server 194

Modern Restaurant Management

APRIL 22, 2022

However, customers still sit physically in restaurants, blurring the lines between the online and offline. However, restaurant owners are looking for more: They want to streamline the checkout process further and for customers to complete the whole process – from ordering to payment – on their mobile devices.

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Server Travel and Tourism Download 197

Eat Restaurant Management

APRIL 26, 2023

So how do you optimize the chance of a reasonable tip at your venue or restaurant? Key Takeaways: Integrating Spades and Eat App can increase tips for restaurant staff. Increasing tips lead to happier staff and increased revenue for the restaurant.

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Server Reservations Article Training 52

Modern Restaurant Management

JANUARY 30, 2024

Sustainable restaurant expansion requires balancing excitement with patience and perspective. Set Mutually Beneficial Key Performance Indicators (KPIs) KPIs are the quantifiable metrics that provide restaurant leaders with the most actionable insights on progress towards expansion goals, guiding crucial decisions.

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Cost Reduction Server Training Customer Service 203

Modern Restaurant Management

NOVEMBER 5, 2024

Seamless restaurant operations, where the crew anticipates customers’ and coworkers’ needs and easily course-corrects, require more than technical know-how and vetted organizational systems. The servers were informed of the change so they could guide customers. or “How would you handle that situation differently now?”

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Communication Server Information Customer Service 166

Modern Restaurant Management

FEBRUARY 15, 2022

Nowhere is this more clear than in restaurants; many wonder if parts of the workforce left the industry for good and how they will fill that gap. With a critically shrunken talent pool, restaurants are racing to fill positions in every part of the business — front of house, back of house, and corporate teams.

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Modern Restaurant Management

JANUARY 8, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. To capture their attention and loyalty, businesses, including restaurants, must prioritise easy access and convenience. Read the first part, here.

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Pricing Catering Training Marketing 215

Modern Restaurant Management

SEPTEMBER 20, 2024

On the surface, you may not think a roadside diner or downtown café would have much in common with a fast-casual chain, not to mention an elegant stand-alone restaurant where couples and families celebrate over a two-hour, five-course meal. They make it easier for servers to serve everyone, and they can fit more people comfortably.

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Modern Restaurant Management

APRIL 1, 2022

It’s a restaurant operator’s worst nightmare. That’s how the McMenamins restaurant and hospitality chain closed out 2021, a banner year for ransomware attacks. Lock down your mobile POS devices so they can only access applications needed for your restaurant. Gain visibility into all traffic leaving the network.

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POS Systems Server Communication Training 240

Lithos POS

OCTOBER 16, 2024

Running a successful restaurant involves managing multiple tasks simultaneously taking customer orders, tracking inventory, processing payments, and ensuring top-notch service. One of the biggest challenges faced by restaurant owners is minimizing human error in day-to-day operations.

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Server POS Systems Communication Blog 52

Modern Restaurant Management

APRIL 2, 2024

We’re seeing more and more of it: people at our restaurants choosing to sit by themselves and have their meal alone. restaurant visits to a record 35 percent. This shift in consumer behavior underscores the need for restaurants to cater to this growing customer demographic.

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Catering Presentation Server Training 164

Modern Restaurant Management

DECEMBER 5, 2022

Contactless payment solutions drive operators’ revenue and elevate customer experiences, but how can the technology set restaurants up for long-term success? The restaurant industry has perhaps seen higher adoption rates of this technology than any other industry. Thinking Long Term When Evaluating Restaurant Technologies.

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Server POS Systems Information Marketing 225

Modern Restaurant Management

FEBRUARY 2, 2024

The restaurant industry is transforming significantly, driven by changing consumer preferences, technological advancements, and a competitive market landscape. Restaurants are no longer just about the food – they are about the complete dining experience, which includes ambiance, service speed, and personalized interaction.

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Customer Service Front of House Communication Training 189

EATER

NOVEMBER 12, 2024

The Lactation Network set out to establish a set of standards for restaurants to implement to ensure that they’re being welcoming to breastfeeding parents. Courtesy of the Lactation Network The Lactation Network’s new program will offer training to restaurant staff across the nation Restaurants are, famously, for eating.

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Training Server Marketing 105

Modern Restaurant Management

OCTOBER 14, 2022

When a diner with a food allergy chooses your restaurant, you’ll want to ensure that they won’t have to think twice about their safety. Creating a safe, allergen-friendly environment within your restaurant will mean a satisfactory experience from customers and success for you. Do Your Research. Communicate Clearly.

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Server Communication Training Front of House 189

Modern Restaurant Management

NOVEMBER 16, 2021

Going digital – increasingly a top choice among restaurant management. Today’s restaurants are expected to deliver an Amazon-like experience: know customers’ preferences and dining habits and deliver food, whether tableside or to their front doors, without delay.

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Server POS Systems Information Back of House 203

7 Shifts

OCTOBER 1, 2024

These days, a restaurant's reputation is built on more than the taste of its food. 60% of guests who have a positive experience are likely to dine at a restaurant more frequently. From creating a welcoming ambiance to offering unique menu items, let’s explore the ways you can refine your restaurant's customer experience in 2024.

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Scheduling Reservations Communication Training 158

Modern Restaurant Management

OCTOBER 25, 2023

Working in a restaurant is a marathon, not a sprint. To get through a long shift, chefs, managers, servers, hosts and waitstaff need to make wise decisions and take care of their health. Factors that can influence unhealthy coping strategies in the restaurant industry include: A culture that encourages substance use.

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