Larry Mogelonsky

MARCH 10, 2025

While hotels in the United States must comply with the Americans with Disabilities Act (ADA), this often translates to meeting only the minimum design criteria, training, SOPs, or cultural appreciation. As well, and as is true for other properties, exceptional service can overcome any fault.

Training 130

Training Catering Communication Marketing 130

Modern Restaurant Management

NOVEMBER 19, 2024

The key to achieving this is proper staff training, adopting and leveraging technology to enhance the dining experience and manage operations, as well as cultivating a personalized experience and welcoming environment for all solo diners.

POS Systems 180

POS Systems Catering Training Front of House 180

Hotelogix

MARCH 21, 2025

While this has made it easier for guests to reserve rooms, it has also brought new challenges for hoteliers, particularly in terms of payment security. Train Staff on Security Best Practices Your staff are your first line of defense. In today’s digital age, online bookings have become the norm for hotels.

Information 130

Information Book Demo Training 130

Hospitality Net

AUGUST 13, 2024

Italy’s first luxury train, La Dolce Vita Orient Express, will commence its covetable journeys in Spring of 2025, with bookings now open at orient-express.com.

Training 105

Training Reservations Book 105

Hospitality Net

DECEMBER 4, 2024

Register your team and participate live, or view the recording, of Doug Kennedy’s next 40-minute training webcast scheduled for Friday, December 20, from Noon – 12:45pm EST. REGISTER HERE

Training 98

Training Reservations Scheduling 98

Revenue Hub

SEPTEMBER 27, 2024

NB: This is an article from TCRM Subscribe to our weekly newsletter and stay up to date One of the most overlooked yet crucial aspects of this distribution strategy is the performance of the in-house reservation sales team. For independent hotels especially, the impact of a high-performing reservations sales team cannot be overstated.

Reservations 109

Reservations Guest Satisfaction Training Article 109

Hospitality Net

AUGUST 2, 2023

Kennedy Training Network Inc. KTN) announced today the topic for Doug Kennedy’s next training webcast: Reservations Sales: Remember, Ring-Ring Means Cha-Ching!, scheduled for Friday, August 18 from Noon – 12:40pm. REGISTER HERE

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Training Reservations Scheduling 97

Modern Restaurant Management

MARCH 11, 2025

This was now a race to place any person with a pulse into a role, hoping that you could train them up quickly while you capitalized on the pent up demand from diners to enjoy their favorite restaurants again. Once onboarded, Immersive training videos show new hires the precise expectations of a day-on-the-job rather than long form manuals.

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Reservations Front of House Scheduling Inventory Planning 167

Hotelogix

NOVEMBER 28, 2024

It automatically updates room availability, rates, and reservations across all these platforms. Read more on Best Online Travel Agencies   for your Hotel User-Friendly DesignHoteliers and staff shouldn’t need weeks of training. This keeps everything consistent and reduces errors.

Book 130

Book Property Management Reservations Pricing 130

Hotelogix

FEBRUARY 13, 2025

Moreover, these employees are not even well-trained or skilled to sell the rooms online. The problem faced by independents is that most of them are unaware of the importance of reviews and  even those who are aware don’t have well-trained staff to manage guest reviews on review media sites.

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Marketing Budgeting Blog Reservations 130

Hospitality Magazine

FEBRUARY 5, 2025

The new business owners say Oirthir has been years in the making, with the picturesque location going hand in hand with their vision to reference the place they grew up and first trained as chefs Scotland. Reservations are now open. “Our connection to the coast relates to our Scotland heritage.

Reservations 130

Reservations Training Pricing Magazine 130

Revenue Hub

JANUARY 10, 2024

While the spotlight often shines on the front-facing aspects of hospitality, there’s an unsung hero that can play a pivotal role in your hotel’s success: the hotel reservation team. NB: This is an article from Revinate Your hotel reservation team’s expertise extends far beyond just facilitating bookings.

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Reservations Housekeeping Communication Article 108

Hotelogix

DECEMBER 17, 2024

Guest Verification at Check-In: Collect and verify photo IDs at check-in to ensure the cardholder matches the reservation. Confirm the cardholder’s name matches the reservation. Train Your Staff to Prevent Chargebacks Your hotel staff plays a crucial role in preventing chargebacks. unclear billing, miscommunication).

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Document Communication Book Reservations 100

Revenue Hub

JULY 25, 2023

As a result, I get to peek behind the scenes and see what their reservations, front desk, and/or contact center staff are being trained to say. Yet reservations and front desk agents are still being trained on criteria from the era when callers only saw brochures and rudimentary hotel websites with few images before calling.

Reservations 98

Reservations Training Article Book 98

Hotelogix

NOVEMBER 28, 2024

By automating daily operations such as reservations, check-ins, and housekeeping management, Hotelogix significantly reduces manual tasks, allowing hotel staff to focus more on guest satisfaction. Additionally, the user-friendly interface simplifies training for new staff, further boosting operational efficiency.

Housekeeping 147

Housekeeping Budgeting Demo Pricing 147

Revenue Hub

JUNE 15, 2023

Despite the predictions of its demise, the voice reservations channel is alive and well for all sectors of the lodging industry. NB: This is an article from Kennedy Training Network For decades now, pundits have predicted the death of voice as a booking channel. The decrease in voice reservations varies according to lodging sector.

Reservations 98

Reservations Book Training Workshop 98

Hotelogix

OCTOBER 18, 2023

A hotel reservation system is far more than a booking tool.   As technology continues to reshape the hospitality landscape, the importance of an effective reservation system cannot be overstated—it's the key to unlocking efficiency and excellence in modern hotel management.

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Reservations Book Information Guest Satisfaction 100

eHotelier

DECEMBER 7, 2023

Dorado Beach, a Ritz-Carlton Reserve is pleased to welcome Viorica Coman, as Director of Spa Botánico. Coman brings over 20 years of experience working in luxury spas to the role, where she will oversee operations, the development of new offerings and partnerships and training for the award-winning, five-acre sanctuary.

Reservations 100

Reservations Training 100

Hotelogix

MARCH 11, 2025

Increased costs for recruiting and training new staff: Every time an employee leaves, it's like throwing money out the window. You're not just losing their skills and experience; you're also facing the costs of advertising the position, interviewing candidates, and training new hires. Why Does Turnover Matter?

Guest Satisfaction 133

Guest Satisfaction Communication Training Guest Retention 133

Hotel Owner

SEPTEMBER 4, 2023

INNSiDE Manchester, part of the Meliá Hotels International group, is the first hotel globally to undergo the inclusive guest safety excellence training course by Maiden Voyage, specialists in inclusive travel and safety.

Training 105

Training Concierge Housekeeping Reservations 105

Hotelogix

JANUARY 10, 2025

Even though there are loads of reservation tools out there, many small hotel operators are going with something they already know how to use: Google Calendar. Challenges with Reservations Staff at small hotels often find it challenging to handle reservations effectively. The answer you are searching for is, Yes.

Book 100

Book Reservations Scheduling Housekeeping 100

Modern Restaurant Management

JANUARY 13, 2022

Provide Customer Service Training. There is a direct correlation between customer service level and staff training. The better trained your staff is, the more likely they will be highly motivated and efficient at their jobs. That boils down to employing well-trained and motivated staff who know what, what and how to do it.

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Front of House Training Customer Service Communication 218

Hotelogix

MARCH 21, 2025

AI chatbots can engage them in real time, providing answers and guiding them toward direct reservations. " AI can help with the reservation process by providing real-time pricing and availability. Step 3: Train Your Staff for AI Integration Staff training is essential for a smooth transition. Let me help!"

Guest Services 100

Guest Services Guest Satisfaction Book Training 100

Modern Restaurant Management

OCTOBER 7, 2021

Reservation processing. Reservation Processing. Keeping track of reservations has always proven to be an uphill task for restaurant operators. Relying on reservation technology can help organize the process. Everyone should follow the proper procedure every day, not just during training sessions. Staff Management.

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Reservations Kitchen Operations Front of House Back of House 196

InnQuest

MARCH 2, 2023

For example, you can use a property management system (PMS) to manage your reservations, guest information, and room assignments. Focus on Employee Training and Development Your employees are the face of your hotel, and providing them with proper training and development opportunities is essential for creating a positive guest experience.

Customer Service 224

Customer Service Training Guest Satisfaction Pricing 224

Revenue Hub

JANUARY 27, 2025

Overworked staff often take shortcuts or neglect proper data entry due to time pressures and minimal training. Many hotels also run siloed systems that dont integrate seamlessly, meaning guest reservations, folios, and other transactional data are rarely linked. This frees up time for analysis rather than manual cleanup.

Reservations 70

Reservations Training Guest Satisfaction Information 70

Modern Restaurant Management

JUNE 28, 2021

A friend of mine recently told me that her group had reservations for a large party on a Sunday night at one of their favorite restaurants. She called to confirm the reservation on Friday only to be told that the restaurant is no longer open on Sundays. The restaurant had reservations and did not call any of the guests.

Server 186

Server Reservations Sanitation Training 186

Hotel Business

DECEMBER 13, 2024

Imagine how much depends on the quality of training your line personnel receives: your hotel brands reputation, your customer loyalty and your operational efficiency. Organizing continuous, effective training for your line staff in an often hectic, pressured, specifics-dependent and fluid environment such as a hotel is not easy.

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Training Housekeeping Health & Safety Workshop 92

Modern Restaurant Management

APRIL 27, 2020

. “By combining this guidance with a restaurant’s existing policies gleaned from the FDA Food Code, ServSafe training, and recommendations from local health officials, they can help secure a safe opening,” said Sherman Brown, executive vice president, training and certification.

Document 231

Document Sanitation Download Pricing 231

7 Shifts

NOVEMBER 24, 2024

Whether it’s managing reservations, coordinating with servers, or handling situations with grace, a skilled hostess brings a mix of warmth, professionalism, and operational expertise to the table. How would you handle a party arriving late for their reservation? How would you handle a party arriving late for their reservation?

Server 78

Server Reservations Guest Satisfaction Communication 78

InnQuest

APRIL 3, 2023

For instance, online booking systems, channel managers, and revenue management software can help you manage reservations, room rates, and availability across different channels. This includes implementing mobile check-in and keyless entry , using guest messaging platforms, and providing digital guest directories.

Training 222

Training Property Management Special Events Guest Satisfaction 222

Hotelogix

FEBRUARY 17, 2025

Staff Optimization and Training Staffing is the single largest expense category in hotels, but good planning will ensure you get the most out of your staff. Cross-Train Employees: Cross-training provides employees with the tools to act in multiple roles, which is invaluable.

Guest Satisfaction 100

Guest Satisfaction Training Housekeeping Scheduling 100

InnQuest

AUGUST 2, 2023

With the rise of online reservations, mobile app s and guest Wi-Fi networks, hotels are exposed to a broad range of cyber threats. Employee Education and Training One of the most critical aspects of cybersecurity is ensuring that hotel staff are well-informed and trained. Key Cybersecurity Measures for Hotels A.

Hospitality Management 222

Hospitality Management Information Vendor Management Training 222

InnQuest

APRIL 4, 2023

These day-to-day operations could include: Reservations Check-ins and Check-outs Housekeeping Maintenance Monitoring occupancy Hotels can save significantly by switching to a cloud-based PMS while improving efficiency. Operational Cost Reduction Switching to a cloud-based PMS can help hotels reduce their operational costs significantly.

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Maintenance Cost Reduction Guest Satisfaction Housekeeping 218

Modern Restaurant Management

APRIL 27, 2022

Get Ready for Reservations (or Don’t). The first big decision you need to make for any major holiday is whether or not you’re going to accept reservations. For example, by accepting reservations you’ll allow a select few parties to skip the wait, ensuring that they’ll have a great spot and a great time.

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Reservations Server Customer Service Scheduling 212

Modern Restaurant Management

AUGUST 28, 2024

How important is continual training? To maintain consistency across stores, brands should implement the following best practices: Robust Onboarding Training Program : Develop a comprehensive onboarding process that includes detailed training on brand standards, guidelines, voice, tone, and standard operating procedures.

Guest Satisfaction 176

Guest Satisfaction Training Customer Service Accounting 176

Modern Restaurant Management

DECEMBER 1, 2021

This piece in your technology stack should give your customers accurate wait times based on the tables already seated and allow them to make reservations so they can plan around current capacity limits or patronize your restaurant for special occasions. This makes training a breeze and can help you reduce turnover. Hardware.

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Back of House Reservations Front of House Communication 203