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Omnichannel Communication: The Game-Changer Hotels Need Now

Revenue Hub

Omnichannel Just as your hotel uses a Channel Management System (CMS) to centralize each sales channel from many different sources, omnichannel customer service management can unify communication channels on a single screen.

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A Simple Step to Improve Customer Satisfaction and Retention

Modern Restaurant Management

All food service managers want employees to be trained in the following key areas: Knowledgeable about the menu and menu item specifications. Perhaps you have a habitual customer that has a reservation for the night with a particular dietary request they make on every visit, or perhaps they always order the same drink.

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How Hotel POS (Point of Sale) System Can Transform Your Guest Experience

Hotelogix

With faster service delivery for room service, dining, and other amenities, you can increase guest experience and satisfaction. Efficient Service Management: POS systems enable seamless management of different hotel services, such as room service, restaurant orders, spa bookings, and more.

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What Travelers Want in F&B and US Foods Scholars

Modern Restaurant Management

In collaboration with SeedInvest (by Circle), a leading equity crowdfunding platform, and Wavemaker Labs, Miso Robotics opens up reservations for a new series round of equity crowdfunding, targeting to raise up to $30 million. ” US Foods Scholars. Hometown: Bear Creek, N.C. Hometown: New Orleans, La.

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Exploring the world of guest services: from definitions to job descriptions

Les Roches

It can make a meaningful difference in the lives of countless guests and businesses can also maintain a competitive edge in the ever-competitive hospitality and customer service market. This gives you access to a wide range of careers, everything from service agent to guest services manager.

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Hospitality apps: What is the best hospitality app?

SiteMinder

These apps integrate functionalities like online booking, check-in/out processes, room service management, and guest feedback into one accessible platform. In today’s competitive market, leveraging such apps can significantly improve the quality of service and operational success of your hotel.

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Hospitality training: Courses and programs for hotels

SiteMinder

With that in mind, here’s a breakdown of the most important training topics for each major hospitality department in your hotel: Front office Customer service excellence : Training on delivering exceptional service, managing first impressions, and ensuring guest satisfaction.