InnQuest

SEPTEMBER 13, 2022

In addition, chatbots can be useful for marketing purposes because of the huge amount of data they collect, and they allow hotels to promote special events and promotions directly to customers. A channel manager helps manage room inventory and rates across multiple online channels. A delightfully easy Book Now button.

Housekeeping 130

Housekeeping Book Information Guest Satisfaction 130

Revenue Hub

MAY 17, 2024

Profile-driven marketing campaigns informed by rich data collected across the guest journey allow properties to creatively customize activities, amenities, and services at the guest’s fingertips and make it easy for them to play an active role in personalizing their visit.

Marketing 109

Marketing Travel and Tourism Book Information 109

Revenue Hub

OCTOBER 23, 2023

While more than 1,800 hotels were opened in 2022 alone, less than a third of all hotels across the world actively use any revenue management tools, and only 10 percent use advanced revenue management technology. This can also lead to opportunity cost risk, but these volatile, quick-moving changes can have a serious material impact.

Pricing 103

Pricing Book Reservations Property Management 103

Revenue Hub

OCTOBER 28, 2022

Instead of solely looking at the occupancy (OCC) and average daily rate (ADR) for one room, now properties are looking more closely at the guest (or guests) that reserve these rooms, what they are interested in, and how to capitalize on those interests and capture more of their spend. billion in room revenue lost in 2020 and 2021.

Special Events 97

Special Events Book Information Reservations 97

Revenue Hub

AUGUST 22, 2023

Subscribe to our weekly newsletter and stay up to date Instead of solely looking at the occupancy (OCC) and average daily rate (ADR) for one room, now properties are looking more closely at the guest (or guests) that reserve these rooms, what they are interested in, and how to capitalize on those interests and capture more of their spend.

Special Events 96

Special Events Book Information Reservations 96

Revenue Hub

JUNE 27, 2023

Profile-driven marketing campaigns informed by rich data collected across the guest journey allow properties to creatively customize activities, amenities, and services at the guest’s fingertips and make it easy for them to play an active role in personalizing their visit.

Marketing 98

Marketing Book Travel and Tourism Information 98

SiteMinder

OCTOBER 5, 2023

Comprehensive tools : From managing reservations to enhancing the guest experience, Expedia Partner Central provides a range of tools tailored to the needs of hoteliers. A particularly useful feature is the rate management tool. Guest reviews and feedback are also accessible from the dashboard.

Competitive Analysis 59

Competitive Analysis Book Information Property Management 59

SiteMinder

OCTOBER 8, 2024

The Hotelbeds group consists of Hotelbeds, bedsonline (a retail-focused equivalent to Hotelbeds) and Roiback (a property management platform). This is especially true if you integrate MaxiRoom into your property management system ( PMS ) – but more on that later. How much commission does Hotelbeds take?

Book 52

Book Property Management Blog Reservations 52

SiteMinder

NOVEMBER 30, 2023

It encompasses advanced booking engines, property management systems, customer relationship management (CRM) software, AI-driven chatbots, and more. By centralising the distribution process, a channel manager saves time, reduces manual errors, and optimises the potential for increased bookings and revenue.

Guest Satisfaction 52

Guest Satisfaction Book Property Management Pricing 52

SiteMinder

JULY 13, 2024

Inventory management Along with managing inventory per rate-type, inventory management considers how rooms are allocated across your booking channels, optimising the mix of direct bookings, online travel agency reservations (OTAs), traditional travel agents and everything in between.

Pricing 98

Pricing Book Budgeting Marketing 98

SiteMinder

AUGUST 29, 2023

Here are 10 things you can focus on to cut costs at your property and make profits easier to achieve. Ensure your property management system is the best in the industry If your property management system (PMS) isn’t cloud-based, you’re missing out on serious benefits.

Housekeeping 52

Housekeeping Book Guest Satisfaction Maintenance 52

SiteMinder

JULY 4, 2024

If travellers are greeted by monotone staff, stock-standard rooms, no special events, and mediocre amenities, they’ll be especially disappointed because you haven’t delivered on the promise that you hooked them with. Setting false expectations is the worst thing you can do.

Guest Satisfaction 52

Guest Satisfaction Book Communication Catering 52

Horizon Hospitality

MARCH 19, 2025

Common roles include: General Manager Oversees all aspects of the hotel, from financial performance to guest satisfaction. Front Office Manager Manages the reception and reservations teams, ensuring seamless check-ins and check-outs.

Housekeeping 130

Housekeeping Front of House Special Events Club Management 130