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Omnichannel Communication: The Game-Changer Hotels Need Now

Revenue Hub

The surge in customer service channels presents an unprecedented challenge for hoteliers, as their response time window starts to dwindle. While beneficial in expanding a hotel’s reach and visibility, a multichannel strategy can present significant challenges for hotel staff.

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A Simple Step to Improve Customer Satisfaction and Retention

Modern Restaurant Management

All food service managers want employees to be trained in the following key areas: Knowledgeable about the menu and menu item specifications. Remind your staff how you expect them to greet customers, how to present checks, or simply remind them of the proper handwashing technique. This is not a time to roll out a new policy.

Training 118
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How Hotel POS (Point of Sale) System Can Transform Your Guest Experience

Hotelogix

With faster service delivery for room service, dining, and other amenities, you can increase guest experience and satisfaction. Efficient Service Management: POS systems enable seamless management of different hotel services, such as room service, restaurant orders, spa bookings, and more.

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MRM Research Roundup: QSR Update and What Feeds Us

Modern Restaurant Management

Service Management Group (SMG) published new research highlighting how quick service restaurant (QSR) brands can drive app adoption. And one in three consumers feel pressured to tip when presented with a tablet at a restaurant counter, which could indicate an area of vulnerability for brands. ” QSR App Adoption.

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How to be a restaurant manager

Les Roches

This includes overseeing staff, inventory management, creating menus and pricing dishes, ensuring customer satisfaction, and adhering to sanitation and safety regulations. Restaurant managers must be knowledgeable about every aspect of their business, from front-of-house restaurant operations to food preparation and presentation.

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MRM Research Roundup: Mid-August 2021 Edition

Modern Restaurant Management

COVID-19 has had a significant impact on consumer behaviors, and with restrictions lifted and consumer confidence increasing, suppliers and operators will need to identify how to maximize the opportunities these trends present.” ” F&B Outlook. Among the key takeaways: Restaurants face labor shortages. Key Food Delivery Trends.

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Exploring career opportunities: Hotel management vs culinary arts

Les Roches

Ranging from chefs to food service managers, bakery artists to sommeliers, the opportunities in this sector are plentiful. What is the difference between hotel management and culinary arts? When comparing hote­l management and culinary arts, it’s clear these career paths have distinct differences.