Modern Restaurant Management

MARCH 15, 2024

On the other hand, businesses argue that these charges are necessary for things like large parties at restaurants, as getting stiffed on a tip can cause a server to lose out on a huge amount of income.” "For half of people, being presented with a tip suggestion screen has no impact on how much they tip,” said Happe.

Presentation 188

Presentation Server 188

Modern Restaurant Management

JUNE 2, 2021

Consumers are less forgiving than in the past when a server is not around to call for another round of drinks or to ask for the check. … its purpose is to augment restaurant flows, preserve meaningful guest/server interactions, improve efficiencies, and speed up the customer touchpoints like ordering and paying, when needed. .

Server 197

Server Concierge Front of House Back of House 197

Modern Restaurant Management

MARCH 29, 2023

As the couple’s anniversary dinner gracefully glides toward a sweet crescendo, the lead server strides into the kitchen to pick up a beautiful brulee, only to notice the rose-shaped garnish is missing — along with the pastry chef. Knowing how to check in and ask people how they’re doing never hurts, either.

Server 188

Server Communication Back of House Budgeting 188

Modern Restaurant Management

MARCH 13, 2020

"The desire for convenience has always been present, coupled with an equally strong desire for delicious food. Have the servers leave the drinks at the front of the table and let guests grab them after the server has stood up. They should consider leaving menus at the table instead of having the server take them.

Server 199

Server Reservations Communication Sanitation 199

EATER

APRIL 11, 2025

Its a minefield out there, and for diners looking to spend ever-dwindling cash on a meal where they cant even guarantee theyll like their dining companions, a communal table presents an extra calculation. But aside from the romance of the way a cuisine is meant to be experienced, theres a practicality to the communal table.

Presentation 99

Presentation Server Training 99

Modern Restaurant Management

APRIL 20, 2022

Present Staffing Issues at Restaurants. The machine presents a comprehensive menu with the ability to partially customize what customers order. The main concerns around robot chefs and servers are quality of service and maintenance. This is what we discuss in this article. Staffing problems can arise in several forms.

Server 215

Server Catering Presentation Maintenance 215

Modern Restaurant Management

MARCH 27, 2024

Make sure customers are met with a clean environment, consistent recipes, appealing presentation, and excellent customer service every time they visit a restaurant. Servers can learn to anticipate the customer’s needs based on their body language and facial expressions.

Customer Service 189

Customer Service Server Presentation Marketing 189

Modern Restaurant Management

JULY 19, 2022

Those payments were made in a card-present situation, though. The server or host was able to physically see and handle the guest’s payment card. No one was even eating in restaurants, let alone handing cash or a credit card to a server. The rise of digital channels was accompanied by a comparable jump in chargebacks.

Server 194

Server Presentation Customer Service Accounting 194

Modern Restaurant Management

FEBRUARY 22, 2021

The POS was hosted on a physical server. Present : QR menus started appearing. Past : Paper menus were the norm. Restaurant websites showed PDF versions of their menu. Most customers would phone-in carryout orders. If online ordering was available, it was done through third party apps. For many, the idea of marketing was non-existent.

Server 227

Server Marketing Presentation Book 227

Modern Restaurant Management

MAY 13, 2020

Malware is often present on systems for months before IT divisions and owners are aware. Is there a single server at risk? What about data backups kept on an off-site server or in the cloud? Recent data breaches in the restaurant industry targeted customer data through POS systems. Where is the data stored?

POS Systems 212

POS Systems Server Download Budgeting 212

Service that Sells

OCTOBER 10, 2023

Keep in mind, some people may use their passport or a military ID to prove their age instead, so your employees should know what to do when presented with those as well. Spotting Fake IDs: The next step up in preventing alcohol sales to minors is making sure that the ID they show your server or bartender isn’t fake.

Server 52

Server Training Presentation 52

Modern Restaurant Management

APRIL 2, 2024

Embracing solo diners not only opens doors to a wider customer base but also presents an opportunity for establishments to differentiate themselves in a competitive market. This shift in consumer behavior underscores the need for restaurants to cater to this growing customer demographic.

Catering 164

Catering Presentation Server Training 164

Modern Restaurant Management

NOVEMBER 6, 2019

cheap customers who will tip as little as they feel they can get away with, split check where no one remembers their servers, and more. Figuring out where a restaurant falls on the spectrum can put unnecessary pressure on diners and servers alike. Show Servers You Care about Their Hourly Wage. Few customers still pay in cash.

POS Systems 136

POS Systems Server Presentation 136

Revenue Hub

FEBRUARY 21, 2025

And with rising demand for flexibility and personalization, hourly bookings present a forward-thinking strategy for hotels. Old server rooms, for example. By going beyond traditional overnight bookings, hourly services bring a new income stream, engaging a broader range of guests and locals alike.

Book 83

Book Guest Satisfaction Article Server 83

Modern Restaurant Management

NOVEMBER 5, 2020

Contactless is not just a solution for our present circumstances. No need to flag down a server or wait for the check. Contactless is not just a solution for our present circumstances. This greatly reduces interaction with employees and can even put them in more control of their experience.

POS Systems 184

POS Systems Presentation Server Communication 184

Modern Restaurant Management

APRIL 4, 2025

When utilizing social media influencers (and even your standard customer), it’s important to present them with “Instagrammable” dishes. When we present this, our servers know to take a step back and allow everyone at the table to take pictures and videos. For instance, we have our Ultimate Brunch Tower.

Customer Service 88

Customer Service Presentation Marketing Server 88

Modern Restaurant Management

MAY 29, 2020

While most people are familiar with contactless payments, like Apple Pay and Google Pay – which use near field communication (NFC) to conduct payments with device-to-device proximity – these are not the only way for restaurant operators to present customers with a touchless payment experience. The new normal as we know it.

Server 122

Server Presentation Sanitation Information 122

Hospitality Net

OCTOBER 2, 2023

The IT and corporate Receptions teams of RIU Hotels & Resorts recently presented one of their most ambitious projects in recent years: the development of their own internal app for managing tasks in hotels: Riu Staff.

Server 98

Server Guest Services Presentation 98

Modern Restaurant Management

APRIL 24, 2023

It’s all about quality of the food and quality of the presentation, and you won’t get that kind of care from Uber or GrubHub. We want that person to be able to earn money in a couple of different ways, so if they have a party of 50 and we have servers as well as the catering person who set it up, gratuity might be 22 percent.

Catering 197

Catering Pricing Server Marketing 197

7 Shifts

OCTOBER 21, 2021

The way your menu is presented should also reflect your concept. A fine-dining restaurant with an emphasis on ingredients may present the menu simply, with descriptions of where the ingredients are from. These restaurants generally have limited menus, no seating, and fewer (if any) servers compared full-service restaurants.

Scheduling 148

Scheduling Server Presentation Marketing 148

Modern Restaurant Management

MAY 19, 2020

If your servers are wearing masks, consider masks that match aprons or a custom design and don’t be afraid to have fun with it. Give the servers talking points so they can explain anything should they need to. Consider all the typical touch points: silverware, table top, menu, chair or banquets, check presenter, check, pen.

Sanitation 189

Sanitation Communication Reservations Server 189

7 Shifts

JANUARY 26, 2022

Managing multiple staff members across multiple locations can present some common obstacles - particularly if the restaurant group operates in multiple states, if certain employees work at more than one location, or if there's a mismatch of labor technology. Solve These Common Restaurant Management Problems. Frequently Asked Questions.

Scheduling 183

Scheduling Communication Server Information 183

Service that Sells

JANUARY 30, 2024

Don’t look at her as the server. Here’s a way to see which type of server works in your operation: meet Sam and Susan. She keeps greeting cards at the restaurant and presents one to the couple at her table celebrating an anniversary and includes a free dessert. Sales don’t happen all by themselves.

Training 81

Training Server Presentation 81

7 Shifts

JUNE 20, 2022

There's no dining room, no storefront, no servers, and in some cases not so much as a sign. Stay present with customers. An extension of being transparent is staying present with your customers. No servers to catch problems before they reach the customer. No servers to catch problems before they reach the customer.

Front of House 174

Front of House Presentation Kitchen Operations Server 174

Modern Restaurant Management

FEBRUARY 7, 2023

For example, if a server notices that an item ordered through a certain app is no longer on the menu, if they have been thoroughly trained they can make a call to either make a substitution or contact the driver or customer based on the specifics of that app without including a manager.

Training 196

Training POS Systems Back of House Strategic Planning 196

EATER

AUGUST 1, 2024

Years ago, I was celebrating my birthday dinner at a favorite restaurant of mine when, after our party had placed our order, but before the cocktails came, a server arrived tableside to present a bottle of sparkling wine. Call me old school, but the idea of Venmo-ing money as a present still feels awkward.

Reservations 118

Reservations Presentation Server 118

Modern Restaurant Management

DECEMBER 3, 2021

” A server who repeats the Spanish dish name reintroduces the food’s context and makes the dish’s origins not only visible, but audible. This integrated presentation is a reminder that food exists in—indeed comes from—another culture that has its own language, and it invites guests into that culture.

Server 218

Server Presentation Marketing 218

Modern Restaurant Management

MARCH 12, 2024

The new appetizing photos, added product descriptions and less cluttered layout also reduced the time servers must spend answering menu questions and upselling key products. We kept lower priced tiers present to not lose this audience, while also accounting for double meat without the big price screaming at people in the face.

Pricing 179

Pricing Accounting Server Presentation 179

Service that Sells

JANUARY 16, 2024

Make sure your servers not only know the steps to properly opening and serving wine, but have plenty of opportunities to practice these skills before they’re in front of guests. Servers won’t sell what they’re afraid to serve. Top 5 Mistakes Servers Make When Serving Wine Like any good service, excellence exists in the details.

Server 81

Server Training Presentation 81

EATER

NOVEMBER 14, 2022

Typically, I’d prefer to go to a restaurant with less fanfare, minimal server interaction, and a touch more freedom when it comes to how long I might be there. In my normal, everyday life as a restaurant-going Brooklynite, I have little interest in seeking out a tasting menu, or even a set menu of four or five courses.

Server 98

Server Presentation Book Reservations 98

Modern Restaurant Management

JANUARY 7, 2020

Every member of your staff, especially cooks and servers, should be able to describe the dishes that are being served at your facility. A server telling a guest that they do not know what a dish tastes like or doesn’t know the main ingredients shows a lack of care and commitment. This is not a time to roll out a new policy.

Training 118

Training Server Sanitation Information 118

Modern Restaurant Management

SEPTEMBER 26, 2024

Plates and glassware were placed on the table a certain way because most guests would flip them over to find out who made them; when that happened, servers were on hand to tell the story of who, how and where they came from. As one would expect, food presentation and description took Disney-esque theatrical form.

Server 163

Server Reservations Presentation Information 163

7 Shifts

SEPTEMBER 26, 2022

What those technologies are completely depends on the role, but here are a few of the more popular examples: Servers and front-of-house roles tend to familiarize themselves with point-of-sale (POS) technology, scheduling software , online ordering integrations, and perhaps even reservation software. Multitasking is not a natural-born skill.

Back of House 148

Back of House Server Front of House Download 148

EATER

AUGUST 16, 2023

At full-service restaurants and bars, the server still presents you with a check, and you hand them cash or a credit card. And after time spent interacting with a server, a person who is asking about your preferences, dietary restrictions, and checking in on your meal, it feels weirdly impersonal. Don’t I get to say goodbye?

Server 98

Server Accounting Presentation Information 98

7 Shifts

JULY 29, 2020

Want to know how to interview a restaurant manager, server, or cook remotely? Keep servers-in-training safe by conducting one-on-one shadowing trainings and asking trainees to maintain 6 feet/2 meters of distance between themselves, their trainers, and customers. It goes into the log book.so Hengam Stanfield, Mattenga's Pizzeria.

Training 117

Training Server Scheduling Accounting 117

7 Shifts

DECEMBER 27, 2019

If you lose a server once every two months, you have to replace that position six times a year, which equates to a $35,184 penalty to replace your employees! When there’s a shortage of servers at a restaurant, service suffers. In the grand scheme of restaurant operations, $5,864 may not seem like a lot of money.

Server 144

Server Training Front of House Back of House 144

Modern Restaurant Management

SEPTEMBER 2, 2020

Use planters and other sturdy dividers to make sure your space is presentable and doesn’t look haphazardly put together. Restaurant staff and employees wearing masks and disposable gloves, including FOH (servers, bartenders, cashiers, etc.) Determine a way to place your logo in the outdoor area, for marketing purposes.

Budgeting 203

Budgeting Scheduling Sanitation Server 203