Revenue Hub

JULY 25, 2023

As a result, I get to peek behind the scenes and see what their reservations, front desk, and/or contact center staff are being trained to say. Yet reservations and front desk agents are still being trained on criteria from the era when callers only saw brochures and rudimentary hotel websites with few images before calling.

Reservations 98

Reservations Training Article Book 98

Modern Restaurant Management

MARCH 11, 2025

Restaurants sought to create smooth and convenient transactions while offering the same quality of food by leveraging different packing techniques to ensure it traveled well and the presentation was on point. Another major shift has been how restaurants handle no-shows.

Reservations 167

Reservations Front of House Scheduling Inventory Planning 167

Modern Restaurant Management

DECEMBER 31, 2024

This approach allows bartenders to showcase both understated elegance and indulgent presentation, enhancing the overall guest experience. ” “We are controlling our reservations for winemaker dinners to keep the atmosphere more intimate. All is revealed after voting is finished, very interactive.”

L&D 180

L&D Presentation Events Reservations 180

Hotelogix

NOVEMBER 28, 2024

  Expand and Upgrade Your Listings The same types of problems that plague brochures are also present with online listings. You can use this type of hotel apartment management software for an apartment reservation system, as well. Make sure that the photos are up to date.

Marketing 130

Marketing Blog Information Reservations 130

InnQuest

OCTOBER 17, 2023

Here’s a brief explanation of the reasons why hotel overbookings happen: Uncertain Cancellations: Hotels anticipate a certain percentage of reservations to be canceled. Revenue Maximization: In a bid to maximize revenue, hotels often accept more reservations than their actual room inventory.

Reservations 221

Reservations Book Guest Satisfaction Pricing 221

SiteMinder

FEBRUARY 9, 2023

Sydney, Australia – Newly released data from SiteMinder, the world’s leading open hotel commerce platform, highlights the increase in outbound reservation volumes from mainland China following the country’s relaxation of travel restrictions on January 8.

Reservations 98

Reservations Book Travel and Tourism Marketing 98

Hotelogix

DECEMBER 17, 2024

Fraudulent Transactions Hotels face card-not-present fraud where stolen credit cards are used for online bookings. Guest Verification at Check-In: Collect and verify photo IDs at check-in to ensure the cardholder matches the reservation. Confirm the cardholder’s name matches the reservation.   3.

Document 100

Document Communication Book Reservations 100

Modern Restaurant Management

MARCH 21, 2024

As we head into 2024, all eyes are on the Federal Reserve as interest rates hold the key to employment and the consumer spending fueling the small business economy. In all, we expect 2024 to be a better year for business than 2023 as the Federal Reserve executes the soft landing it has been seeking since this tightening cycle began.

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Reservations Pricing Presentation Marketing 180

Larry Mogelonsky

MARCH 10, 2025

This presents an untapped market. According to Pew Research Center’s analysis of 2021 census data, over 42 million Americans have disabilities, representing 13% of the civilian, non-institutionalized population.

Training 130

Training Catering Communication Marketing 130

7 Shifts

OCTOBER 22, 2024

With 90% of diners checking a restaurant online before visiting, you also need a strong online presence to attract and boost reservations. Use email newsletters in marketing your restaurant Email marketing is one of the most effective restaurant marketing strategies for driving engagement and increasing reservations.

Book 78

Book Marketing Reservations Blog 78

Hotelogix

OCTOBER 17, 2024

They minimize overbookings, streamline the reservation process, and drive revenue.   By automating reservations, your team can focus on enhancing guest experiences, boosting productivity, and running smoother operations.  If you're still managing bookings manually, it’s time to make the switch. 

Book 130

Book Reservations Information Demo 130

Revenue Hub

OCTOBER 28, 2024

These tickets and experiences can also be sold as standalone offers, regardless of a room reservation, opening new revenue streams to the general public. Tip 3: Promote gift cards for the perfect holiday present 1 in 2 people prefer gift cards for the freedom to choose their desired gift.

Strategic Planning 62

Strategic Planning Guest Satisfaction Presentation Article 62

Revenue Hub

FEBRUARY 26, 2025

Increased Revenue Opportunities: Personalized recommendationswhether for room upgrades, dining options, or on-property activitiesencourage additional spending by presenting offers that resonate with the guests unique preferences. This emotional connection can turn a one-time visitor into a lifelong advocate.

Guest Satisfaction 92

Guest Satisfaction Article Book Reservations 92

Revenue Hub

MARCH 27, 2025

Travelers can easily navigate to the booking engine through the Layer , making the reservation process seamless and convenient. The visually engaging message highlights the advantages of booking directly, ensuring guests are incentivized to complete their reservations on the hotel website.

Book 70

Book Reservations Article Presentation 70

Hotelogix

FEBRUARY 13, 2025

Cut down the steps to finish a booking: Minimize the number of clicks and forms required, making it quick and straightforward for guests to complete their reservations. It offers a user-friendly platform that helps hotels manage reservations, room inventory, and guest information with ease.

Book 130

Book Catering Reservations Demo 130

Revenue Hub

MARCH 26, 2025

Book Now button visibility Ensure the booking button is easy to find and present on every website page. Dont make it difficult to book a reservation. Rate plans Just like room descriptions, rate plans should clearly state what they include and any restrictions (e.g., non-refundable, breakfast included).

Book 70

Book Maintenance Article Reservations 70

Modern Restaurant Management

APRIL 17, 2023

Automation tools also provide value through mobile ordering apps, AI solutions, digital reviews apps, and online reservation software. It presents a handy bot that anyone can have in a convenient form in messenger that is making it easier to receive any news and notifications for the restaurant's owners.

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Front of House Information Reservations Back of House 207

eZee Absolute

NOVEMBER 11, 2024

Hotels and resorts face daily threats, from fraudulent reservations to stolen identities at check-in. These incidents can occur in various forms—whether it’s a fake ID being presented at the front desk or stolen credit card information being used for bookings. Does it match the name on the reservation? They hand over their ID.

Information 59

Information Reservations Guest Satisfaction Book 59

Hotel Business

MARCH 21, 2025

.” He continued,”This acquisition is especially meaningful as it marks Gencoms 10th Ritz-Carlton branded project, following the recent opening of Nekajui, a Ritz-Carlton Reserve in Costa Rica. Both hotels have recently undergone multi-year renovations. As Gencom continues to acquire and develop luxury hotel assets in premier U.S.

Reservations 59

Reservations Presentation Events Marketing 59

Hotelogix

SEPTEMBER 6, 2024

In a world where travelers are inundated with information, metasearch engines like Google Hotel Finder simplify the process by presenting the most relevant options at the top of the list. The results are presented in an easy-to-navigate format, allowing users to filter their search and find the perfect accommodation.

Book 246

Book Information Demo Presentation 246

Modern Restaurant Management

APRIL 1, 2020

The current situation with the COVID-19 pandemic is presenting challenges to all aspects of businesses, including your marketing and promotional plans. ” The current situation we are facing with the coronavirus presents marketing and promotional challenges now and in the near future.

Reservations 145

Reservations Presentation Marketing Accounting 145

Modern Restaurant Management

MARCH 13, 2020

"The desire for convenience has always been present, coupled with an equally strong desire for delicious food. Up the restaurant’s hygiene and cleanliness standards: fully sanitize tables, menus and chairs after each reservation. Utmost care and attention is required today."

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Server Reservations Communication Sanitation 199

Modern Restaurant Management

SEPTEMBER 21, 2020

After speaking with restaurant owners and operators, we realized we needed to expand our product offering beyond just helping manage their front-of-house better with Yelp Waitlist and Yelp Reservations. A sudden crisis has a way of sucking us into the present moment. Restaurants wanted a one-stop shop to support their business.

Reservations 195

Reservations Front of House Pricing Communication 195

Modern Restaurant Management

MAY 19, 2020

Call out any new policy changes as necessary on your site, have you stopped taking group reservations for parties over six? Do people need to make reservations in advance? In order to ensure a safe dining environment we are requiring advance reservations. Add a simple banner to your site that explains this.

Sanitation 189

Sanitation Communication Reservations Server 189

InnQuest

AUGUST 2, 2023

With the rise of online reservations, mobile app s and guest Wi-Fi networks, hotels are exposed to a broad range of cyber threats. From data breaches to ransomware attacks, the risks are ever-present.

Hospitality Management 222

Hospitality Management Information Vendor Management Training 222

InnQuest

OCTOBER 3, 2023

This ensures that guests are always presented with accurate information, reducing the likelihood of overbooking or reservation errors. Real-time Updates: Thereafter, integration with property management system s (PMS) provides real-time updates on room availability and pricing.

Guest Satisfaction 221

Guest Satisfaction Information Property Management Blog 221

Modern Restaurant Management

NOVEMBER 15, 2021

Many of these processes will remain even after the pandemic, presenting opportunities to deploy automation technologies to simplify front of house processes. Optimize Food Safety Protocols. Automation technologies can improve back of house operations as well.

Training 195

Training Front of House Back of House Scheduling 195

eZee Absolute

DECEMBER 22, 2024

How Hotels Can Leverage Mahakumbh 2025: Strategies for Success The Mahakumbh 2025 presents an extraordinary opportunity for hotels to boost revenue, build long-term guest relationships, and position themselves as leaders in the hospitality industry. Here’s how hoteliers can leverage this event effectively: 1.

Travel and Tourism 52

Travel and Tourism Book Reservations Events 52

Modern Restaurant Management

SEPTEMBER 7, 2023

Whether it's discovering and researching new restaurants, reading reviews, making reservations, or utilizing food delivery services and apps, restaurants must adopt a robust online marketing program. For busy restaurant operators, staying on top of an online marketing program can be challenging.

Marketing 203

Marketing Catering Customer Service Reservations 203

Hotel Business

SEPTEMBER 3, 2024

Most reservations tend to include a range of tailored options, from airport pickup, dining reservations and golf bookings. This central hub connects all hotel departments, including reservations. The PMS acts as the heart of this transformation, connecting everything from reservations and housekeeping to guest requests.

Guest Satisfaction 104

Guest Satisfaction Reservations Book Presentation 104

EATER

AUGUST 1, 2024

Years ago, I was celebrating my birthday dinner at a favorite restaurant of mine when, after our party had placed our order, but before the cocktails came, a server arrived tableside to present a bottle of sparkling wine. Call me old school, but the idea of Venmo-ing money as a present still feels awkward.

Reservations 122

Reservations Presentation Server 122

Modern Restaurant Management

MARCH 31, 2021

Restaurants can continue to foster the aura of personal service and exclusivity by using online booking services and offering phone reservations. Discreetly branded disposable masks could also be worn by employees and presented to on-premise patrons who forget theirs.

Sanitation 189

Sanitation Reservations Budgeting Catering 189

Modern Restaurant Management

JANUARY 19, 2021

That sounds pretty good—with YOY reservations and walk-ins still down more than 60 percent globally due to COVID restrictions, it’s not just about an outlet to test new food types, it’s about keeping the lights on. Presentation. ” doesn’t need to be reserved for dine-in only. Autonomous drone?

Front of House 212

Front of House Catering Reservations Marketing 212

Modern Restaurant Management

MARCH 13, 2024

These skills include digital literacy for managing online orders and reservations, exceptional customer service, and culinary expertise for more efficient and high-quality food preparation. Embracing automation while fostering a skilled and satisfied workforce presents a forward-looking approach to navigating the labor shortage.

Training 196

Training Customer Service Scheduling Reservations 196

Hotel Owner

NOVEMBER 18, 2024

Holiday season is well underway – presenting hoteliers with an opportunity to fill their stockings with extra revenue! For hardworking frontline staff at reception, reservations, and outlets such as restaurants and spa, the process of upselling may slip their minds as they deal with peak demand. That’s where technology can help.

Presentation 116

Presentation Reservations Customer Service Catering 116

Revenue Hub

SEPTEMBER 22, 2023

Hotel overbooking is a common practice in the hospitality industry, where hotels accept more reservations than the actual number of available rooms. This includes having a comprehensive guest relocation plan, clear communication channels, and prioritizing guests based on loyalty programs or reservation confirmation timing.

Guest Satisfaction 108

Guest Satisfaction Reservations Communication Article 108

Revenue Hub

MARCH 31, 2025

Consider offering: Late check-out or early check-in Complimentary spa access or a welcome drink Dining credits or a free upgrade The key is to present these packages as relaxed, flexible escapes, not just budget-friendly stays. This type of localised, timely content often performs well in both organic search and paid campaigns.

Book 65

Book Presentation Events Article 65