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Hospitality leadership: Guide to the 5 essentials

SiteMinder

Popular hospitality leadership certifications, programs and courses include: Hospitality leadership course This training focuses on building specific skill sets or gaining specific knowledge within hospitality leadership, like customer service management, strategic decision-making or running a team.

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First Hospitality promotes Jenna Fishel to CCO

Hotel Business

Hotel management and development company First Hospitality has promoted Jenna Fishel to chief commercial officer (CCO). In this elevated role, she will lead the companys overall commercial strategy, ensuring a seamless integration of revenue management, sales and marketing efforts. She has been with First Hospitality since 2004.

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Beating the Labor Crunch: Outsourced Strategies Are Key

Modern Restaurant Management

From kitchen staff to waitstaff and janitors to managers, the industry is faced with one of the tightest labor markets in years amid an economic recovery from one of the worst crises in living memory. First, the amount of time managers spend recruiting can have a distracting domino effect on food service operations.

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Five Keys to Success for QSRs Post-COVID

Modern Restaurant Management

Loyalty programs are the bridge to building brand affinity, so prioritizing loyalty as a technology, marketing, and operations initiative will be critical for QSRs to maintain their share of customers’ wallets. With the collection of more customer data comes the opportunity to retool customer engagement marketing.

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Dellisart reports record growth

Hotel Business

National hotel ownership, management and development company Dellisart LLC has experienced record growth for its subsidiaries Hotel Sales Max, Hotel Rev Max, Hotel Digital Max, as well as its full-service management company. Dellisart serves almost 100 properties through its various offerings.

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Bowood Hotel appoints new GM and deputy

Hotel Owner

Before taking on his new role at Bowood, he led the team at the 5-star Nare Hotel in Cornwall for six years, where he successfully advanced the hotel into the prestigious 5-star market. Her career began in the travel sector, where she spent seven years as a travel agent, progressing from trainee to manager in just three years.

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The strategic power of full-service hotel management

Hotel Owner

After a challenging few years for the sector, it’s estimated that more than 10% of the UK’s hospitality businesses have permanently closed since March 2020, according to the Hospitality Market Monitor. Hotels can grow their portfolios through various means, such as franchising, management agreements, leasing properties or direct ownership.