EATER

NOVEMBER 12, 2024

Courtesy of the Lactation Network The Lactation Network’s new program will offer training to restaurant staff across the nation Restaurants are, famously, for eating. The Lactation Network set out to establish a set of standards for restaurants to implement to ensure that they’re being welcoming to breastfeeding parents.

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Training Server Marketing 131

Modern Restaurant Management

FEBRUARY 15, 2022

But while some may predict a future with burger-flipping robots, it’s hard to imagine tech taking the place of a skilled line cook, experienced server, or seasoned marketer. At full-service restaurants, servers are responsible for crucial tasks. Marketing Automation to Maximize Team Bandwidth.

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Server Marketing Front of House Back of House 225

7 Shifts

NOVEMBER 25, 2024

However, productivity is more easily trained than managed. In a survey by Toast , 46% of restaurateurs listed hiring, training, and retaining staff as their biggest challenge. Solution: Training from hands-on management The results and repercussions of a disconnected restaurant staff are glaringly apparent.

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Modern Restaurant Management

OCTOBER 14, 2022

Make sure that your staff is thoroughly trained to make your restaurant as allergen-friendly as possible. Likewise, ensure that servers are trained to ask all customers about potential allergies when taking orders. Go the Extra Mile to Make Customers Feel Safe.

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Server Communication Training Front of House 189

Modern Restaurant Management

MARCH 20, 2020

We’re not alone — market research company Frost & Sullivan projects that online/mobile ordering will be a $200 billion dollar industry by 2025. The same can be said for their employees, who oftentimes aren’t properly trained in managing data threats. In fact, global research and advisory firm Gartner Inc.

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Modern Restaurant Management

AUGUST 9, 2021

The most important thing a restaurant can do to make guests with food restrictions feel comfortable and safe is to make sure the staff is well-trained. Training the staff is the top priority, because then they can competently answer questions and work with the guest to make them feel most comfortable.

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Service that Sells

DECEMBER 2, 2024

Here are some quick and easy holiday marketing ideas that may add a few dollars to your bottom line. Christmas Marketing Ideas: Book office parties for small to medium-sized offices with staff between 10-20. Start your marketing efforts by talking to your regulars. Consider offering free appetizers to sweeten the deal.

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Modern Restaurant Management

FEBRUARY 8, 2023

There are many platforms in the marketplace designed to help owners with restaurant operations like table management service (TMS), online reservations, scheduling, and payroll to marketing. Owners and managers should attend mental health training seminars as part of a requirement for running operations.

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Service that Sells

MARCH 13, 2023

Effective restaurant marketing, however, isn’t a one-shot deal. Think of a one-two combination of punches in boxing when developing your restaurant marketing strategies. Here are a few ideas to get you started: Restaurant sales training focused on add-on sales and upselling are key components of generating “One-Two Traffic.”

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Modern Restaurant Management

JANUARY 30, 2024

They research potential new offerings extensively, preparing thoroughly before launching rather than rushing to market. They must connect to priorities across key operations, marketing, customer service and finance roles. Poorly vetted moves strain capabilities across kitchens, servers, support staff and systems.

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Modern Restaurant Management

FEBRUARY 17, 2025

This level of customization not only enhances guest satisfaction but also drives customer loyalty, which is crucial in our competitive market. AI has the potential to revolutionize hiring processes, employee training, and even workforce scheduling, leading to more efficient operations and improved guest services.

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Modern Restaurant Management

NOVEMBER 8, 2022

Inadequate training. Businesses may skimp on the length and depth of training programs in the rush to hire. Some enterprises may not have a formal training program; instead, they may require the new employee to shadow a more experienced colleague. Restaurants are struggling to find people in a tight market.

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Training Server Accounting Marketing 201

Modern Restaurant Management

MARCH 27, 2024

While there are many marketing strategies to get customers in the door, it is just as important to create customer service strategies that keep them coming back. Servers can learn to anticipate the customer’s needs based on their body language and facial expressions. Attracting new customers is important to every business owner.

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Customer Service Server Presentation Marketing 189

Modern Restaurant Management

FEBRUARY 7, 2023

Offering increased visibility for brands and expanding the pool of customers restaurants are able to reach, the dynamic services these apps provide are essential for owners and operators competing for relevance and market share in a rapidly shifting landscape of business models utilizing SaaS technology.

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Modern Restaurant Management

MAY 7, 2020

It’s an example of what Prague’s Manifesto Market is doing as part of its reopening operation. Manifesto uses the unit of a horse length to help people visualize social distancing and the market layout will increase gaps between the tables to meet the mandatory distance requirement. Employees wearing masks and gloves.

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Modern Restaurant Management

AUGUST 1, 2022

In a tight labor market, restaurants are struggling, with many reducing hours or even closing due to staff shortages. While in other industries it’s common to have a dedicated HR or recruiting team, in the restaurant business, general managers typically handle hiring and training as well, on their own. Recruiting is an art.

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Modern Restaurant Management

APRIL 29, 2021

.” The $15 minimum wage is a myth – most restaurants are having to pay close to that now, Her longer-term predictions include: Operators are leaving “small” menus developed for delivery in place in order to cut down on the complexity of orders and training required. 200 online orders a month with one to two people.

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Modern Restaurant Management

APRIL 4, 2025

Modern Restaurant Management (MRM) magazine asked Murray for her insights on how and why to change a restaurant’s concept, social media marketing, and more. This includes looking at how the restaurant is running, looking at the people that are coming in, looking at the demographics and doing market research.

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Customer Service Presentation Marketing Server 88

Modern Restaurant Management

MAY 19, 2020

How you communicate this in your marketing will depend completely on your restaurant brand. Responses in different markets will differ as well, with certain communities and areas of the country harder hit than others. Train your staff to communicate effectively and to smile with their eyes. (It’s It’s a skill!).

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Modern Restaurant Management

APRIL 20, 2020

The concept of cross-utilization means training employees to perform multiple positions that create added efficiencies in the operation. Many restaurants already had take-out and delivery, but it has been quite interesting to see the higher end of the market make their menus available without using the dining rooms of the establishment.

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Service that Sells

MARCH 31, 2025

If you play it right, team sponsorships can be an effective restaurant marketing strategy. Market specials to teams that play against the team you sponsor, regardless of who wins. These leagues are supposed to be fun, so your marketing campaigns should be, too.

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Modern Restaurant Management

JANUARY 8, 2024

To tackle this pressing issue effectively, businesses must invest in staff training and development, vital for retaining and upskilling their existing workforce. – Corin Camenisch, Product Marketing Lead at SumUp 1 + 0 = 3: The New Math of Marketing!

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7 Shifts

OCTOBER 28, 2024

Regular training and spot-checks also help maintain consistency, leading to better control over pour costs and higher profitability for your bar. Train your staff to follow these portion control standards and regularly monitor their performance. Use pour spouts or jiggers to measure each drink accurately.

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Portion Control Pricing Training Scheduling 78

Modern Restaurant Management

MARCH 9, 2023

In addition to Dram, some states allow for the criminal prosecution of servers in cases where the alleged overservice caused damage to property or injury to people. This can dramatically impact the bottom line for bar owners, which is why conflict resolution training is critical for bar owners and staff. Eventually conflict can happen.

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Modern Restaurant Management

JANUARY 26, 2023

The key components for restaurant owners are employees and partners; labor and training continue to be significant factors for restaurants. We are hearing a lot of positive insights from clients about the labor market. The labor market continues to be tight (but there are signs of hope). Were you surprised about any findings?

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Server Marketing Training Pricing 189

7 Shifts

AUGUST 26, 2019

Fluctuating service quality from one server to the next. We say suitable because your servers shouldn't rush service while compromising on the quality of customer service. Instead, servers should maintain high service quality while remaining efficient. Hire skilled kitchen staff and train them.

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Server Training Pricing Customer Service 163

Modern Restaurant Management

JUNE 9, 2022

In a restaurant world filled with heavy hitters armed with deep pockets and marketing power, it can seem difficult for smaller concepts to compete. But independently owned, more agile operations can out-maneuver big brands by leaning on their point of sale (POS) platforms to increase sales and expand their client bases.

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Modern Restaurant Management

FEBRUARY 1, 2023

Servers and dishwashers are in the highest demand, and one-third of restaurants report that they are short on both positions.” And knowing where to market may be what sets your hiring apart from your competition. To stay competitive, offer at or above market wages and be upfront with your salary expectations/tips.

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Budgeting Training Scheduling Pricing 189

Modern Restaurant Management

APRIL 15, 2024

Train Staff to Encourage Participation The wait staff of your restaurant are representatives of your brand and are those who have direct contact with your customers. This will place them in a perfect position to market your surveys. Training your staff to promote your surveys effectively involves several steps: 1.

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InnQuest

SEPTEMBER 5, 2023

Technology Infrastructure: Inventory includes computers, servers, point-of-sale systems and network equipment. Invest in a Revenue Management System (RMS): RMS software uses data analysis and algorithms to optimize room pricing based on demand, occupancy, market conditions, and competitor rates.

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Guest Satisfaction Maintenance Pricing Book 218

Service that Sells

APRIL 10, 2023

Here are some May marketing ideas to try in your restaurant: National Hamburger Month – The entire month of May is dedicated to the burger. Then market it as, “You fire up the grill; we’ll serve up the sides! Don’t Over Market and Under Deliver Great marketing can kill a bad business. ” Why not!).

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Marketing Server Blog Scheduling 78

Modern Restaurant Management

APRIL 27, 2022

The same is true of bartenders who don’t have to worry about creating 20+ different drinks all night and servers who don’t have to worry about having all the knowledge of the menu at their disposal throughout a 10+ hour shift. Issues with service from busy servers and hosts. Issues with food from rushing cooks.

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Reservations Server Customer Service Scheduling 212

Modern Restaurant Management

APRIL 2, 2024

Embracing solo diners not only opens doors to a wider customer base but also presents an opportunity for establishments to differentiate themselves in a competitive market. Beyond physical amenities, we trained our staff to welcome solo diners.

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Modern Restaurant Management

AUGUST 26, 2024

This convenience has made the online food delivery market massive, with global revenues of over $1 trillion in 2023 alone. As the huge market keeps growing, expected to hit $1.8 Access to customer data allows restaurants to personalise experiences and stay ahead of market trends.

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POS Systems Training Front of House Information 179

Restaurant Engine

SEPTEMBER 23, 2020

You’ve got great food, wonderful ambiance, highly trained servers, and an excellent chef. This is a common problem for both new and established restaurants, and it all comes down to marketing. Have Someone Dedicated to Marketing. Dedicate part of your budget to a marketing position, and you’ll notice results very quickly.

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Marketing Special Events Article Events 94

Modern Restaurant Management

JANUARY 7, 2020

Proper training is a necessary expense and it's important to remember that training is a never-ending cycle. Staff needs to be continually reminded of all essential training to set a clear expectation for all employees. In order to make training valuable, the information needs to be continually reiterated.

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Training Server Sanitation Information 118

Service that Sells

MAY 30, 2022

You should avoid promising in your restaurant marketing materials what your operation can’t deliver consistently. The marketing expectations you create through your promotional materials will be the baseline of what guests demand when they walk into your restaurant. Identify Marketing Expectations. Leave no stone unturned.

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