Horizon Hospitality

NOVEMBER 13, 2024

From smart guest rooms to mobile apps, here’s how hotels are adopting digital tools to enhance service and stay ahead of the curve. Voice-controlled assistants allow guests to adjust lighting, control room temperature, set alarms, and even order room service through simple voice commands.

Concierge 130

Concierge Guest Satisfaction Housekeeping Maintenance 130

Modern Restaurant Management

APRIL 3, 2025

When planned out carefully, it’s possible to take routine care measures, as well as clean and sanitize equipment, with minimal downtime and no interruption to food prep or service. Remember to always unplug food prep equipment prior to any care or cleaning!

Sanitation 123

Sanitation Maintenance Training Communication 123

Modern Restaurant Management

MARCH 3, 2022

.” No truer words were spoken by Benjamin Franklin and is a mantra that resonates deeply for businesses in the food service industry—many of whom are in recovery mode in the midst of the COVID-19 pandemic. That’s five to seven times more energy used by food service than in a commercial space. IoT to the Rescue.

Maintenance 212

Maintenance Customer Service Pricing 212

Hotelogix

NOVEMBER 19, 2024

On-premises or server-based hotel management systems require you to invest upfront in costly hardware, a dedicated IT team, and ongoing maintenance expenses. However, operating on a software-as-a-service (SaaS) model, cloud solutions make you less significant investments.

Demo 243

Demo Housekeeping Maintenance Server 243

Modern Restaurant Management

JANUARY 8, 2025

To learn more about how cooking oil management can help with this goal, Modern Restaurant Management (MRM) magazine reached out to John Michals, COO of Filta Environmental Kitchen Services. What Can Be Done : Professional services can provide statistics and case studies illustrating the cumulative impact of cooking oil waste.

Training 169

Training Maintenance Pricing Magazine 169

Modern Restaurant Management

JANUARY 31, 2022

Fast Facts on Deep Fryers : The cost of servicing hot side appliances, such as deep fryers, increased 38 percent in 2021. The average cost of servicing a deep fryer is $735. The average mean time to resolution on deep fryer service requests is nine days. Engage in Exploratory Preventative Maintenance. Ready, set, bite!

Maintenance 212

Maintenance Menu Planning Scheduling Events 212

Hotelogix

APRIL 17, 2025

Staff often waste time confirming which rooms are clean, inspected, or still being serviced—especially during rush hours. Supervisors can mark rooms as “Clean” only after review, ensuring consistency in service quality. Digital coordination is no longer optional.

Housekeeping 130

Housekeeping Guest Satisfaction Maintenance Travel and Tourism 130

Modern Restaurant Management

MARCH 26, 2020

Now more than ever, new systems are empowering owners and managers to optimize service, boost guest engagement, enhance menu performance, slash waste, and much more. Maintenance is Often Overlooked. But they will devote little strategic thought to longer term maintenance and support. Achieving Data-Driven Maintenance.

Maintenance 218

Maintenance POS Systems Information Customer Service 218

Modern Restaurant Management

APRIL 25, 2024

The Imperative of Pristine Condition Health inspectors have a critical eye for the cleanliness and maintenance of commercial refrigeration units and ice machines. Ice Machine Maintenance Ice is classified as food by health departments, making the cleanliness of ice machines a paramount concern during inspections.

Maintenance 189

Maintenance Sanitation Scheduling Housekeeping 189

InnQuest

SEPTEMBER 12, 2023

Navigating this intricate process demands a keen understanding of both the art and science behind exceptional guest service. It encompasses tasks such as front office operations, housekeeping, food and beverage services, maintenance, sales, marketing and financial management.

Maintenance 220

Maintenance Guest Satisfaction POS Systems Housekeeping 220

Modern Restaurant Management

MAY 13, 2020

Cleanliness and Maintenance. It may seem obvious, but proper maintenance and cleaning of your mixer is key to optimal performance, as well as avoiding sanitation issues that could cause food-borne illnesses. Determine a regular preventive maintenance schedule for your mixer. Monitor the agitator clearance for consistency.

Sanitation 212

Sanitation Maintenance Training Scheduling 212

Hotelogix

MARCH 6, 2025

This technology analyzes patterns in guest behavior, room service orders, and even weather conditions to predict and fulfill needs before they arise. Biometric payments streamline all hotel services (Note: This convenience may test your willpower when it comes to those tempting minibar treats!). Need extra towels at 3 AM?

Concierge 130

Concierge Maintenance Book Demo 130

Hotel Owner

OCTOBER 7, 2024

Among these innovations, contactless hotel services have rapidly emerged as a defining feature, altering the way guests experience their stays. Even beyond pandemic-driven concerns, contactless services now appeal to tech-savvy travellers who prioritise convenience, efficiency, and personalisation over traditional service models.

Guest Satisfaction 117

Guest Satisfaction Maintenance Concierge Catering 117

Hospitality Net

SEPTEMBER 7, 2023

After several years of incredibly challenging business conditions, which caused much of the hospitality industry to scale back on capital expenditures, hotel management companies have started making serious investments in renovations, maintenance and staffing. According to the J.D.

Guest Satisfaction 100

Guest Satisfaction Maintenance 100

Hospitality Net

MAY 23, 2024

InnSpire, the leading provider of innovative hospitality technology solutions that help drive seamless, world-class guest experiences for some of the world’s most iconic hotels and brands, has announced a strategic partnership with Optii Solutions, a leading hotel operations and service delivery platform.

Guest Services 111

Guest Services Housekeeping Maintenance 111

MEWS

JUNE 6, 2023

This is where your guests get their first impressions, and all the action takes place: from guest communication to organizing daily tasks such as check-ins, maintenance and housekeeping. The hostel front desk is a vital part of your hostel.

Housekeeping 130

Housekeeping Maintenance Communication 130

Hotelogix

FEBRUARY 28, 2025

Instead, they fumble with a self-service kiosk, receive a generic welcome email , and struggle to get a quick response from a chatbot. In the hospitality industry, service isn’t just about function—it’s about feeling. Lack of balance: Either too much tech (robotic experiences) or too little (slow service).

Concierge 130

Concierge Guest Services Book Demo 130

Revenue Hub

MAY 23, 2024

Improving customer service scores is critical for any hotel aiming to enhance guest satisfaction and maintain a competitive edge. Hotel operators can achieve this by focusing on three key areas: implementing staff collaboration software, recognizing staff for ideal behavior, and offering a guest texting service.

Customer Service 107

Customer Service Guest Satisfaction Housekeeping Communication 107

Hotel Owner

NOVEMBER 18, 2024

A New Revenue Stream for Hotels Installing EV charging stations offers a relatively low-maintenance, passive revenue stream that can drive profits with minimal ongoing effort. We’ve seen an increase in positive online reviews mentioning our new service, which has helped us attract a broader clientele.”

Guest Satisfaction 119

Guest Satisfaction Maintenance Book Marketing 119

LimeTray

JANUARY 31, 2025

The appeal of custom POS solutions is that they’re designed to meet each restaurant’s unique needs, improving everything from customer service to overall productivity. With tailored solutions, retailers can create an integrated system that aligns with their specific product lines, sales strategies, and customer service goals.

POS Systems 52

POS Systems Maintenance Server Customer Service 52

InnQuest

SEPTEMBER 5, 2023

Hotel inventory management is the process of efficiently overseeing and optimizing a hotel’s available resources including rooms, services and facilities, to maximize revenue and guest satisfaction. Food and Beverage: Restaurants, bars and room service are vital revenue streams. Maintenance and scheduling are crucial.

Guest Satisfaction 218

Guest Satisfaction Maintenance Pricing Book 218

Modern Restaurant Management

NOVEMBER 9, 2023

The high upfront costs, ongoing maintenance expenses, and potential equipment obsolescence can quickly eat into your budget. Avoiding Maintenance and Repair Expenses Another significant financial burden associated with owning commercial ice and refrigeration equipment is the ongoing maintenance and repair costs.

Maintenance 197

Maintenance Budgeting Training Pricing 197

Hotelogix

APRIL 11, 2025

Why Technology Alone Isn’t Enough in Hospitality While technology can streamline many processes, it cannot replicate the empathy and personalized service that human staff provide. Proper training ensures they can solve problems quickly and deliver warm, tech-enabled service. ​ 1.

Training 130

Training Communication Book Demo 130

Modern Restaurant Management

OCTOBER 25, 2024

A recent study — Food Waste on Food Service — reported that, on a global scale, around $2.6 Training your kitchen staff in techniques that avoid over-prepping is essential, as this minimizes uneaten food at the end of the service. Again, maintenance is a key to water conservation.

Training 123

Training Portion Control Maintenance Information 123

Hotelogix

JANUARY 19, 2025

Legacy vs. Cloud-Based PMS Legacy PMS Legacy PMS relies on on-premise servers and requires significant maintenance. The system also streamlines the guest experience by offering features like contactless check-ins and personalized service. Read Also - Revolutionize Guest Service with the Hotel POS System!

Housekeeping 100

Housekeeping Front Desk Operations Guest Satisfaction Property Management 100

Hotelogix

DECEMBER 19, 2024

Happier Guests: Know your customers better and shape your services to fit their wants. Maintenance Planning: Spot equipment problems and fix them before they break. They rolled out a hotel business intelligence system focused on operational analytics and predictive maintenance.

Maintenance 100

Maintenance Training Information Pricing 100

Fast Casual

FEBRUARY 13, 2025

Discover market disrupting leadership driving the kiosk service and support industry, equip your business with the critical armor for service success, and learn how proactive strategies assist reaching new heights in operational efficiency and customer satisfaction.

Maintenance 99

Maintenance Marketing 99

STAAH

FEBRUARY 12, 2025

Step 3: Testing, Monitoring, and Maintenance Conduct test reservations to verify the seamless data flow between OPERA Cloud and STAAH. Self-Service Experience : OHIP enables partners to integrate without requiring Oracle Consulting, making the process more streamlined and efficient. Why Choose OHIP for Integration?

Reservations 108

Reservations Maintenance Document Accounting 108

Modern Restaurant Management

FEBRUARY 3, 2020

It’s not enough just to serve great food; it’s about exceptional customer service, the right ambiance in the room, and having a high-functioning kitchen and facility that the staff can count on as the backbone of the entire dining experience. Preventive Maintenance. Final Thoughts.

Facility Management 163

Facility Management Maintenance Customer Service Information 163

Modern Restaurant Management

DECEMBER 29, 2020

In this week's episode of The Main Course host Modern Restaurant Management (MRM) Executive Editor Barbara Castiglia discusses restaurant technology with Eric Symon, Director of the Enterprise Process Innovation Center & Food Services Group at Panasonic System Solutions Company of North America. To listen, click here.

Maintenance 180

Maintenance Marketing 180

Modern Restaurant Management

DECEMBER 22, 2021

While there is plenty of technology out there to optimize your establishment, one food service trend is becoming a mainstay: Internet of Things. Alerting operators of upcoming maintenance, errors or equipment failure. Alerting authorized service agents of pending repairs.

POS Systems 244

POS Systems Maintenance Server Scheduling 244

Hotel Business

APRIL 17, 2025

When everyonefrom housekeeping to maintenance to the GMcan see the same occupancy targets, service goals or scheduling benchmarks, there is clarity across the organization. Its easy to drift into silos, with each team focused on its own pressures and priorities. Data, however, creates a shared reality.

Housekeeping 59

Housekeeping Maintenance Guest Satisfaction Scheduling 59

Hospitality Magazine

APRIL 17, 2024

Self-service kiosks Stand in McDonald’s and notice how kiosks are part of the scenery for most customers. These intelligent assistants prioritise orders, manage inventory, and offer cooking guidance, reducing human error and accelerating service times. They monitor kitchen equipment, optimise energy use, and predict maintenance needs.

Information 264

Information Maintenance Communication Presentation 264

eHotelier

MAY 28, 2024

InnSpire, the leading provider of innovative hospitality technology solutions that help drive seamless, world-class guest experiences for some of the world’s most iconic hotels and brands, has announced a strategic partnership with Optii Solutions, a leading hotel operations and service delivery platform.

Housekeeping 130

Housekeeping Maintenance 130

Hotel Business

MARCH 10, 2025

This is a compounding industry challenge as rising labor costs was highlighted as the second largest risk for 34%, followed by rising maintenance costs (27%). Front desk clerks (14%) came after, followed by maintenance/janitorial Staff (13%). More than half (58%) of them cited this compared to 44% of independents.

Front Desk Operations 71

Front Desk Operations Housekeeping Maintenance Training 71

Revenue Hub

APRIL 3, 2025

Personalized Guest Experiences at Scale Modern travelers expect hyper-personalized service, but delivering this at scale has been a challenge. Predictive maintenance : Identifying potential HVAC, plumbing, or lighting issues before they become costly problems. How Agentic AI is Transforming Hotels 1.

Housekeeping 70

Housekeeping Procurement Concierge Scheduling 70

Modern Restaurant Management

DECEMBER 1, 2022

Solution : Keep up on cleanings and maintenance performed by a qualified service technician. A preventive maintenance visit is recommended every six months for regular environments and more often for environments with high quantities of airborne contaminants such as flour, yeast, sugar, grease, and dust.

Maintenance 180

Maintenance Sanitation Presentation 180