InnQuest

SEPTEMBER 12, 2023

Understanding Hotel Operations Management Hotel operations management involves overseeing and coordinating all activities within a hotel to ensure its efficient and profitable functioning. It handles guest reservations, check-in/check-out processes, and room assignments and provides concierge services.

Maintenance 220

Maintenance Guest Satisfaction POS Systems Housekeeping 220

Hotelogix

MARCH 6, 2025

Virtual and Augmented Reality: Immersive Experiences Unleashed VR and AR are revolutionizing hotel services: Offer comprehensive virtual tours of rooms and facilities pre-booking, allowing guests to 'walk through' the hotel and even test out different room types before making a reservation. And boy, has it come a long way!

Concierge 130

Concierge Maintenance Book Demo 130

Hotelogix

JANUARY 10, 2025

Even though there are loads of reservation tools out there, many small hotel operators are going with something they already know how to use: Google Calendar. Challenges with Reservations Staff at small hotels often find it challenging to handle reservations effectively. The answer you are searching for is, Yes.

Book 100

Book Reservations Scheduling Housekeeping 100

SiteMinder

MAY 8, 2024

What is an Airbnb property management service? An Airbnb property management service is designed to streamline your short-term rental operations by handling essential tasks such as listing optimisation, guest communication, and check-in/check-out logistics. Ensure cleaning and maintenance are up to standard.

Property Management 52

Property Management Maintenance Communication Housekeeping 52

STAAH

FEBRUARY 27, 2024

An error-free integration between property management systems (PMS) and channel managers is a need for efficient operations. This guide outlines 4 essential steps as enlisted below: Step 1: Initiation and Agreement Begin by contacting your Opera OXI Account Manager or Sales Manager to express interest in connecting with STAAH.

Maintenance 98

Maintenance Communication Document Accounting 98

Hotelogix

OCTOBER 24, 2024

Understanding different hospitality technology solutions and their roles – Hotel PMS You can call it a Hotel PMS, hotel property management system , hotel property management software, hotel management system, hotel management software, or hotel software.

Book 130

Book Server Reservations Property Management 130

InnQuest

SEPTEMBER 28, 2022

Key Pillars of a Guest-centric Cloud Property Management System. When it comes to producing a top-notch guest experience, your hotel management system is your best asset. Functionalities: Property management software that is difficult to use only results in lost customers and increased support costs. To Wrap It Up.

Property Management 130

Property Management Catering Accounting Housekeeping 130

Hotelogix

OCTOBER 30, 2024

Importance of Front Office Department Traditional front office functions include registration, reservation, guest services, room status, room and rate assignment, maintenance and settlement of the guest account and keeping records of guest history. So, it is important for the hotels to use right property management software.

Front Desk Operations 162

Front Desk Operations Guest Satisfaction Maintenance Training 162

InnQuest

JUNE 8, 2023

Smart algorithms can also detect anomalies, predict maintenance needs and alert users in advance, reducing downtime and improving device longevity. Upselling using Personalized Recommendations: Using machine learning techniques, AI algorithms analyze guest data collected from hotel management system s.

Maintenance 135

Maintenance Pricing Guest Satisfaction Marketing 135

STAAH

JUNE 4, 2024

A hotel booking engine is a software application integrated into a hotel’s website, allowing guests to reserve rooms directly. Confirmation and Communication: Upon successful booking, guests receive instant confirmation via email or SMS, outlining reservation details and pertinent information. What is a Hotel Booking Engine?

Book 110

Book Guest Satisfaction Reservations Communication 110

Revenue Hub

JUNE 1, 2023

A Hotel Channel Manager is an essential tool that not only helps manage multiple channels but also provides valuable data for informed distribution decisions. Most cloud-based channel managers, including STAAH , are integrated with a hotel’s property management system (PMS), making the booking process even more seamless.

Book 98

Book Reservations Article Pricing 98

SiteMinder

OCTOBER 7, 2024

The best hotel tech stacks feature seamless integrations between various software solutions like your property management system ( PMS ), booking system , payment processor , channel manager and customer relationship management ( CRM ) system. There are a number of dedicated tech solutions for multi-property management.

Property Management 93

Property Management Maintenance Book Training 93

STAAH

MAY 30, 2023

A Hotel Channel Manager is an essential tool that not only helps manage multiple channels but also provides valuable data for informed distribution decisions. Most cloud-based channel managers, including STAAH , are integrated with a hotel’s property management system (PMS), making the booking process even more seamless.

Book 98

Book Reservations Article Download 98

SiteMinder

MAY 16, 2023

Moreover, midterm bookings usually result in less wear and tear on the property, as guests tend to treat it as their home away from home and handle it with care. This reduces maintenance costs and prolongs the property’s lifespan. Reduce double bookings, increase reservations and revenue, and save time!

Book 105

Book Maintenance Scheduling Blog 105

Hotelogix

FEBRUARY 13, 2024

This exploration delves into the intricate operational requirements of large hotels, the pitfalls of wrong management practices - either manually or via outdated on-premises solutions, and how a cloud-based hotel management software or a hotel property management system (Hotel PMS) acts as a savior, ensuring a seamless performance across the board.

Housekeeping 147

Housekeeping Regulatory Compliance Guest Satisfaction Maintenance 147

Larry Mogelonsky

DECEMBER 11, 2023

It follows that a top priority should be tightening cost controls to optimize profitability ahead of rolling out any new ventures, where traditionally many areas ripe for savings aren’t readily apparent due to the complexity and interconnectedness of hotel operations across multiple properties. How is this done, though?

Housekeeping 100

Housekeeping Maintenance Scheduling Property Management 100

Hotelogix

OCTOBER 18, 2023

Integration Capabilities: Many POS systems can be integrated with other hotel management systems, such as Property Management Systems (PMS) and Customer Relationship Management (CRM) platforms. Real-Time Updates: POS systems provide real-time updates on reservations, room availability, and transactions.

POS Systems 130

POS Systems Training Guest Satisfaction Front of House 130

Revenue Hub

DECEMBER 8, 2023

What’s more, task automation technology will have a significant impact on the hospitality industry by revolutionizing various aspects of hotel operations, from maintenance to revenue management. This allows for proactive maintenance, saving money in the long run.

Travel and Tourism 111

Travel and Tourism Procurement Maintenance Information 111

SiteMinder

JULY 10, 2024

This includes guest communication, revenue management, reservation management, personalisation, dynamic pricing adjustment, and many more. It focuses on enhancing guest communication through generative AI agents that manage reservations, provide personalised guest interactions, and streamline hotel operations.

Guest Satisfaction 91

Guest Satisfaction Pricing Communication Concierge 91

Revenue Hub

JULY 19, 2023

Along with other hospitality metrics like RevPAR , the occupancy rate is an important KPI that allows better and more accurate revenue management aimed at maximizing income. Hotel owners and property managers can adjust their revenue strategies based on the occupancy changes that took place or are predicted and expected.

Maintenance 97

Maintenance Article Pricing Scheduling 97

Hotelogix

FEBRUARY 28, 2025

Market Insight: According to Straits Research , the global hotel management software market was valued at $3.43 Why hotels are shifting to cloud-based PMS (Property Management Systems) : ✔ Real-time data access: Instantly update reservations, room availability, and guest preferences.

Concierge 130

Concierge Guest Services Book Demo 130

SiteMinder

OCTOBER 11, 2022

Reservations agent. Hotel manager (or front of house manager). Assistant hotel manager (or assistant front of house manager). Night duty manager (or night auditor). Taking reservations or bookings over the phone. Making restaurant reservations and booking taxis on behalf of guests.

Front of House 59

Front of House Maintenance Housekeeping Back of House 59

Revenue Hub

OCTOBER 14, 2022

Travelers are no longer willing to compromise on the guest experience – and thanks to modern property-management system (PMS) technology, they don’t have to. This involves thinking beyond the scope of the guestroom, offering activities, dinner reservations, spa appointments and more. NB: This is an article from Maestro.

Book 98

Book Housekeeping Communication Information 98

Hotelogix

AUGUST 27, 2024

  Cons: High Marketing and Maintenance Costs: Direct channel management requires hotels to invest heavily in SEO, PPC, content marketing, and website maintenance. Cons: High Development and Maintenance Costs: Developing and updating an app is expensive and requires regular updates.

Book 130

Book Pricing Maintenance Marketing 130

Modern Restaurant Management

SEPTEMBER 30, 2020

A final piece of advice for restaurants is to invest in a user-friendly reservation system. This further highlights the need for restaurants to pay close attention to details in the end-to-end dining experience: from the reservation, to the meal, to the service. ” Holiday Traffic.

Travel and Tourism 189

Travel and Tourism Pricing Reservations Communication 189

SiteMinder

DECEMBER 9, 2024

Significantly reducing equipment repair and replacement costs through predictive maintenance. Predictive maintenance Predictive maintenance tools use sensors to track the performance of key hotel systems, such as HVAC, solar arrays and water heaters, and alert you if any early signs of potential issues are detected.

Maintenance 52

Maintenance Information Book Reservations 52

SiteMinder

OCTOBER 11, 2022

Technology in the hotel industry continues to advance at a rapid pace and hotel property management software (PMS) remains essential for hoteliers looking to improve how they run their business. The key to reaping the benefits of an effective hotel management software system is to select the right one for your property.

Housekeeping 52

Housekeeping Property Management Book Reservations 52

Hotel Business

FEBRUARY 15, 2023

About three-quarters of the traveling public appears willing to pay more to stay in properties that offer these capabilities. The industry’s response to this immense pivot in video and content service demand has been uneven.

Concierge 59

Concierge Guest Satisfaction Maintenance Information 59

Hotel Business

NOVEMBER 14, 2022

The company has collaborated with HotelKey on an advanced enterprise hospitality platform for property management, central reservations, inventory management, loyalty integration and a suite of other products. Revenue from the website, mobile app and central reservation system (CRS) is growing faster than other channels.

Reservations 59

Reservations Training Housekeeping Maintenance 59

eZee Absolute

DECEMBER 27, 2022

Property management systems (PMS). Early forms of hotel automation involved the use of computers for managing reservations and check-ins. And this made it easier for hotels to manage their operations more efficiently. Property management systems (PMS). Table of Content. Guest experience solutions.

Training 59

Training Reservations Communication Housekeeping 59

Metasphere

MARCH 27, 2022

That being said, it's not always necessary to have an integration with your Property Management System (PMS). Generally, the core components in a PMS are: Central Reservation System - Holds all the information about your room inventory, dates, availability etcetera. Now as you may have already figured out.

Housekeeping 52

Housekeeping Information Maintenance Reservations 52

Metasphere

APRIL 27, 2022

Typically, it comes with two components: a back-end system for managing advanced functionalities and a front-end application for employees on-the-go. It can come as a module within your Property Management System (PMS), or be bought as standalone software. Task Visibility in Hotel Operations Hotel operations are always hectic.

Housekeeping 52

Housekeeping Maintenance Download Scheduling 52

SiteMinder

JUNE 18, 2023

Technical maintenance and security. These domains require some investment, depending on the domain you want to use – and if it’s already been reserved. As a hotelier, plugins can also provide functionality such as: online booking systems, property management integrations, and/or reservation management tools.

Blog 69

Blog Book Accounting Information 69

Les Roches

APRIL 13, 2023

As you make these changes, the popularity and desirability of your hotel may rise, leading to more reservations and higher investment return. And in turn, that can increase the property’s investment value. Lower satisfaction scores and ratings can lead to fewer reservations and reduced profits.

Travel and Tourism 52

Travel and Tourism Maintenance Budgeting Marketing 52

Hotel Owner

NOVEMBER 1, 2024

He asks hoteliers to consider whether traditional roles remain relevant in a digitally enabled environment: “If 95% of your reservations are dropping directly into your property management system from online channels, is a reservations agent really necessary, or can that role be combined with events coordination or reception?”

Event Coordination 52

Event Coordination Book Events Reservations 52

SiteMinder

OCTOBER 10, 2023

Make sure you work with an online distribution solution that can measure: Channel yield Earnings from reservations Booking volume Average lead times You should ensure you can view them quickly in a summary or as more detailed trends over time. Your property management system and channel manager should be able to provide you with this data.

Book 52

Book Pricing Reservations Property Management 52

Les Roches

AUGUST 10, 2023

Some of the common back-of-house positions you may find include: Food and beverage manager Chef Sous chef Line cook Pastry chef Purchasing manager Housekeeping staff Facilities manager Maintenance technician Sales and marketing Finance and revenue management What skills are required for back-of-house roles?

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52