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This year, the Australian hospitality industry has seen a renewed focus on the importance of compliance training and employee well-being. Why ticking the box isn’t enough Traditional, tick-box compliance training often falls short. Want to learn more about Allara Global’s compliance training? Click here.
There was a time when 70% of F&B employees didn’t receive training for customer service. Without the right training, even the best menu or ambiance can fall short due to poor service, leading to dissatisfied customers and lost revenue. A well-structured restaurant training program will let you turn this around.
For this reason, restaurants must make severe weather preparedness a key component of their operation strategy and staff training. Safeguard Staff with Comprehensive Emergency Training A key component to severe weather preparedness for restaurants is the cooperation and safety of staff members.
We look for people who genuinely want to be part of the industry and then we train them on the requisite material, says Gibbons. Training is at the crux of dining and is an ongoing priority at the restaurant group. There are many considered elements that add to the overall dining experience.
The best way to mitigate the risks for employees and reduce workplace injuries is for businesses to establish comprehensive safety training programs. This is especially the case if training takes place before a busy service. Too much information – Most people today have much shorter attention spans than in years past.
These agents are naturally sounding conversational assistants made to be intelligent with a restaurant operators’ intended processes, logic, and information – Not to be mistaken with IVR technology when waiting to hear a robotic menu of options represented by pressing a number 1 through 8.
Encouraging Participation : Host brief, informal sessions to explain options, empowering your team to make confident decisions for themselves and their families. Streamlining Onboarding : Simplify your onboarding process with clear expectations, training schedules, and a welcoming introduction to your workplace culture.
For example, with highly personalized audio or video recordings, bad actors can impersonate restaurant managers, HR persons, or IT support, tricking staff into clicking on malicious links, downloading malware, or handing over financial information, login credentials, or other sensitive data.
Launched in a collaboration between global drinks industry community Celebrate Her, hospitality training platform Allara Global, and consumer intelligence experts CGA by NIQ, the new survey is designed to gain real insight into the drinks industry and the people who work in it.
Hotels store large amounts of customer data, including sensitive payment information. 👉 Read Also - Guest Acquisition Cost: A Hotelier’s Guide to Profits Why Payment Security Matters for Hotels Guest Trust : Travelers expect their payment information to be safe when booking online.
Investing in employees’ professional development by providing training in skills that could lead to promotions – or cross-training in different roles – demonstrates a commitment to employees’ long-term growth. Opportunities for career advancement can make a big difference in retaining your workforce.
Special Events: Train staff to ask about special occasions when reservations are made, so that personal touches can be added, such as champagne for anniversaries and dessert for birthdays. #2 Train your staff to recognize regular patrons, greet them by name, and remember their preferences.
To make progress in both areas in 2025, managers should focus on offering more in-depth training and elevating the employee experience. Every system you consider should provide feedback or data that allows you to make informed decisions and continually improve.
Structure ongoing training to encourage individual learning and development. Upskilling and cross-training are driving employee development to enhance versatility and adaptability within their teams. Actively foster a supportive work environment and openly share its benefits to attract and retain talent. Invest in technology.
New licensee training courses were introduced in New South Wales in 2018, to support licensees in meeting their obligations under the NSW liquor laws, while ensuring a vibrant and safe venue. Find an approved training provider now and complete the training to remain compliant with your licence. Read Original Post
Staff should be trained to avoid breakage during cleaning and serving, and establishments that use bussers versus tray service may opt for more durable glassware. Collaborative relationships with knowledgeable distributor sales reps help restaurants stay current and make informed choices that align with their vision and goals.
The key to achieving this is proper staff training, adopting and leveraging technology to enhance the dining experience and manage operations, as well as cultivating a personalized experience and welcoming environment for all solo diners. A solo diner is much easier to get a detailed dining profile from, even simply by reviewing the check.
Additionally, GS1’s Electronic Product Code Information Services (EPCIS) plays a critical role in enabling businesses to document and share information about when and where a product changes hands. Resources and training materials are available to make this process easier and ensure everyone is aligned.
Regularly check in with your team, whether it’s through informal conversations or formal feedback sessions, to ensure they feel heard. Offering training programs, cross-training opportunities, and leadership development can motivate your front-of-house team to see their current position as part of a broader career path.
These programs offer a variety of health-supporting services, including: Fitness Classes: From gentle yoga and chair aerobics to more intensive classes like strength training and water aerobics, these classes boost both physical and mental health.
But how can you interpret all this information? This means we combine information from different sources to create a single view. Real-Time Updates The hotel industry moves so you need current information. Live Data Updates: Get the latest information right away. Teaching and Setup: Full training for your staff.
Training Staff It does no good to look at waste reduction strategies for your restaurant’s operations if your staff doesn’t have a similar commitment to the concept. Therefore, training in waste reduction is essential. Therefore, train your staff in waste monitoring practices.
When staff are trained to ask about and accommodate allergies and dietary restrictions, they make diners feel cared for and comfortable. Transparency and Nutritional Information Transparency is another key trend, with many customers wanting to know exactly what they’re eating.
Improved Guest Trust: Positive reviews and up-to-date information on Google establish your property as reliable and guest-friendly. Optimize Your Propertys Digital Presence Accurate Information: Ensure your propertys address, contact details, and description are up-to-date across Google Search and Maps.
Aside from improving restaurant customer experience , market research also helps you make informed decisions about location, pricing, and marketing strategies. Clear goals help you focus your efforts and gather the right information. With firsthand information, you can make better decisions about your overall restaurant strategy.
We were trained to work with full animal carcasses and the seasons,” says de Rancourt, who joined as a sous chef before being promoted to head chef. “We Whilst Café Freda’s is very much informed by Sydney, its culture, and its location, it is at its roots a European-style wine bar,” says Abraham.
Key Areas to Focus On: Staff Training Employees must be well-versed not just in hospitality etiquette but also in using digital tools efficiently. Proper training ensures they can solve problems quickly and deliver warm, tech-enabled service. Empathy, attentiveness, and presence remain irreplaceable.
Leadership roles in hospitality are similar to leadership roles in other industries, in that the focus is on training, guiding and managing a team. Effective communication: The ability to clearly convey information to team members and guests. Experience is key, but training can help you to develop faster.
Hotel chains and properties dealing with sensitive customer information, financial transactions and confidential business data, have become prime targets for cyber threats. In addition to that, the hospitality industry also faces the daunting task of safeguarding customer privacy, credit card information and intellectual property.
Additionally, the user-friendly interface simplifies training for new staff, further boosting operational efficiency. This integration minimizes errors and ensures consistent room availability and pricing.
Train employees to spot signs and symptoms of heat-related illnesses. Train employees on first aid procedures and when it’s time to contact emergency services. Train employees on the cause of heat stress and ways to reduce these risks. This information is provided as a convenience for informational purposes only.
For example, you can use a property management system (PMS) to manage your reservations, guest information, and room assignments. Focus on Employee Training and Development Your employees are the face of your hotel, and providing them with proper training and development opportunities is essential for creating a positive guest experience.
Kiet Diep, director, Yum Sing House Always have a clear business plan covering goals, marketing strategies, financials, hiring processes, training manuals, and standard operating procedures. I look at the next generation as having an unbelievable amount of information and opportunity, and I think theyre going to do well.
The NSW Government is already providing significant support to entice people to join the industry or upskill, through a variety of free short training courses. The new five-week campaign promotes the Government’s offer of a variety of free short training courses across a range of skills through Training Services NSW.
2 – Give Employees Training and Education Opportunities. During the Great Resignation, many restaurant workers cited lack of career growth or training as one of the top reasons for leaving the industry. Create frequent check-ins, both formal and informal, to solicit feedback. 3 – Foster Better Communication.
Empowering Employees with the Right Tools and Training. By providing training focused on life skills that extend beyond the restaurant environment, such as communication, goal setting, and leadership, this demonstrates holistic investment in the workforce. Restaurant people are “people-people.”
Commit to ongoing training. All workers must be trained in food safety, not just upon hiring, but throughout their tenure. Use tech tools to provide regular training and send small “chunks” of information right to employees’ phones. Utilize digital tools. Deliver foods safely.
Train your staff to ask for reviews in the right way If you’re not actively asking for reviews, you’re missing out. Train and reward your staff to encourage honest reviews after a positive interaction without being pushy and avoiding review gating.
At Rocco Forte Hotels, we focus on training, cross-training, and career development to have an enthusiastic team. To reach and maintain excellence, we focus on: Continuous training. I have always strived to establish a good working climate across the entire Hotel de la Ville. In Rocco Forte, service excellence is a philosophy.
Smart inventory and order management It’s tied to the POS for sales information and should be connected to your suppliers, who keep you informed on what’s out of stock snd price movements. Temperature tracking for refrigeration is everywhere and visible from your phone. Less waste and less stock holding.
Imagine how much depends on the quality of training your line personnel receives: your hotel brands reputation, your customer loyalty and your operational efficiency. Organizing continuous, effective training for your line staff in an often hectic, pressured, specifics-dependent and fluid environment such as a hotel is not easy.
Offering staff training on sustainable practices and recognizing employees who champion green initiatives. A well-informed and motivated workforce can amplify the hotels sustainability efforts, creating a ripple effect that extends beyond the property. This reduces the carbon footprint and strengthens ties with the local community.
Shockingly, the average cost of a bar fight claim is $109,678.25 (based on Society Insurance information). This can dramatically impact the bottom line for bar owners, which is why conflict resolution training is critical for bar owners and staff. Provide regular training to ensure the staff possesses a clear understanding.
Solutions include: Implementation of middleware solutions for seamless integration Adoption of cloud-based property management systems Investment in robust data security and privacy measures Regular staff training on data protection protocols Staff Training and Skill Development Revenue managers require new skills to effectively utilize AI systems.
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