Remove Information Remove Reservations Remove Special Events
article thumbnail

What is Hotel No Show? How to Minimize No-Show Reservations

Hotelogix

A no-show in the hotel industry occurs when a guest makes a reservation but fails to show up or cancel their booking in advance. Booking Mistakes: Sometimes, guests might accidentally double-book or forget about their reservation. Seasonal Influences: Holidays and special events can impact travel plans.

article thumbnail

How Restaurants Can Personalize Customer Experience

Horizon Hospitality

By collecting and analyzing data from customer orders, reservation history, and feedback, restaurants can offer a more tailored experience. Special Events: Train staff to ask about special occasions when reservations are made, so that personal touches can be added, such as champagne for anniversaries and dessert for birthdays. #2

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Holiday Diners Seek Out Unique Experiences

Modern Restaurant Management

This holiday season, 67 percent of diners are seeking more than standard reservations, with themed holiday meals (44 percent) and multi-course feasts (39 percent) being the most popular options, according to a survey from Tock. Nearly half (49 percent) of respondents will be seeking a reservation during the 4 to 6 p.m.

article thumbnail

Simple Tips for Delivering Exceptional Post-Pandemic Customer Experience

Modern Restaurant Management

Invest in your website with clear menus, ample dining room and food photos and include online ordering or online reservation options to serve both sets of customers. Use Facebook, Instagram and/or TikTok to share your unique offerings, daily specials and other events and to interact with customers.

article thumbnail

Providing The Best Restaurant Customer Experience in 2024

7 Shifts

Clear descriptions and appealing photos help customers make informed choices and anticipate the flavors and presentation of their meals. From improving reservations and service to prioritizing cleanliness and accessibility, you can create a truly exceptional dining experience for all your guests.

article thumbnail

Resurrect Your Dead Times and Fill Seats with Marketing Innovations

Modern Restaurant Management

Here are a few examples of how to capture it: Loyalty Programs : Restaurants can establish loyalty programs to gather valuable customer information, including names, contact details, and favorites and preferences. When a customer visits, they can access the free WiFi by providing the most basic and least intrusive information.

Marketing 180
article thumbnail

What is a Restaurant Reservation System? Benefits and Examples

Synergy Suite

If you have a food establishment that utilizes a wait staff, then the right restaurant reservation system is an absolute essential piece of your restaurant technology solution. Table reservations and management can be a complete nightmare if you don’t have a software tool, or the tool you have isn’t a good fit for you.