Modern Restaurant Management

JULY 28, 2022

Customer data is only one segment of the information you need for good sales insights, marketing information, and business analytics. There are three main types of information your restaurant should collect: Customer Information. Customer information is the personal information of each of your customers.

POS Systems 208

POS Systems Information Accounting Reservations 208

Modern Restaurant Management

OCTOBER 7, 2021

Reservation processing. Organizing and preparing dishes does not come easy—there is a lot of data and information tracking involved to make sure the correct dish is served to the right person. Reservation Processing. Keeping track of reservations has always proven to be an uphill task for restaurant operators.

Reservations 196

Reservations Kitchen Operations Front of House Back of House 196

InnQuest

JANUARY 23, 2023

Direct bookings are reservations made directly with the hotel rather than through a third-party online travel agency (OTA). With custom booking engines, you can create an effective reservation flow that can increase conversions. Metasearch platforms lead users to your website, where they can directly make reservations for their travel.

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Book Reservations Concierge Blog 218

Modern Restaurant Management

MARCH 8, 2022

All negative reviews hold valuable information about how your restaurant can improve. Include contact information so the reviewer can get in touch with management if they would like to follow up. Invite the review writer to contact you if they have any more questions or if you want more information about their experience.

Reservations 225

Reservations Information Customer Service Marketing 225

Hotelogix

OCTOBER 17, 2024

They minimize overbookings, streamline the reservation process, and drive revenue. 5 Advantages of Using an Online Booking System for Your Property 1.   By automating reservations, your team can focus on enhancing guest experiences, boosting productivity, and running smoother operations.  A lot, right?

Book 130

Book Reservations Demo Information 130

InnQuest

MARCH 3, 2023

With this information, hotels can provide a more personalized guest experience. This can include anything from housekeeping services to restaurant reservations. Additionally, the software can send automated emails or text messages to guests, such as confirmation of their room reservation or updates on their stay.

Communication 218

Communication Reservations Housekeeping Information 218

InnQuest

OCTOBER 17, 2023

Here’s a brief explanation of the reasons why hotel overbookings happen: Uncertain Cancellations: Hotels anticipate a certain percentage of reservations to be canceled. Revenue Maximization: In a bid to maximize revenue, hotels often accept more reservations than their actual room inventory.

Reservations 221

Reservations Guest Satisfaction Book Pricing 221

Modern Restaurant Management

MAY 17, 2022

Nine out of 10 people who own a smartphone use it for information regarding their location, which allows vendors to access relevant and timely data in a nonintrusive way. Promote Online Ordering and Reservations. Restaurants can also offer customers a pre-order option during the reservation process.

Marketing 212

Marketing Reservations Server Information 212

Hotelogix

SEPTEMBER 12, 2024

These websites serve as a critical resource for travelers looking to make informed decisions based on past guests' experiences. These sites are frequented by millions of users looking to make informed travel decisions. Hotels can analyze guest preferences and expectations trends, which can inform targeted marketing strategies.

Competitive Analysis 211

Competitive Analysis Guest Satisfaction Customer Service Book 211

Horizon Hospitality

DECEMBER 4, 2024

By collecting and analyzing data from customer orders, reservation history, and feedback, restaurants can offer a more tailored experience. Special Events: Train staff to ask about special occasions when reservations are made, so that personal touches can be added, such as champagne for anniversaries and dessert for birthdays. #2

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Special Events Reservations Server Training 130

Hotelogix

SEPTEMBER 6, 2024

This tool aggregates hotel information from across the internet, providing users with a comprehensive overview of available accommodations based on their search criteria. Google Hotel Finder functions as a metasearch engine, pulling together hotel information from across the web. How Does Google Hotel Finder Work?

Book 246

Book Information Demo Presentation 246

InnQuest

AUGUST 2, 2023

Hotel chains and properties dealing with sensitive customer information, financial transactions and confidential business data, have become prime targets for cyber threats. With the rise of online reservations, mobile app s and guest Wi-Fi networks, hotels are exposed to a broad range of cyber threats.

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Hospitality Management Information Vendor Management Training 222

InnQuest

SEPTEMBER 5, 2023

It involves tracking and controlling inventory in real-time, making informed decisions on pricing, room allocation and availability, and ensuring that the right resources are available at the right time. Proper maintenance is crucial for guest services and reservations.

Guest Satisfaction 218

Guest Satisfaction Maintenance Pricing Book 218

Modern Restaurant Management

DECEMBER 1, 2021

This piece in your technology stack should give your customers accurate wait times based on the tables already seated and allow them to make reservations so they can plan around current capacity limits or patronize your restaurant for special occasions. Use data to allow you to make informed decisions for your restaurant.

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Back of House Reservations Front of House Communication 203

InnQuest

OCTOBER 3, 2023

Compliance with industry standards like PCI DSS ensures that sensitive financial information is protected. This ensures that guests are always presented with accurate information, reducing the likelihood of overbooking or reservation errors. These insights inform pricing and marketing strategies, optimizing revenue management.

Guest Satisfaction 221

Guest Satisfaction Information Property Management Blog 221

Modern Restaurant Management

JANUARY 21, 2020

Make sure important information like your hours and phone number are readily available in the contact information. Don’t make patrons work to find out more information. First Steps for Your Restaurant Social Media. Just getting your restaurant’s business page started on social media?

Marketing 245

Marketing Information Customer Service Reservations 245

Hotelogix

OCTOBER 30, 2024

Hotels can capture potential guests by providing engaging, informative content that resonates with what travelers are looking for. Your hotel’s website should be user-friendly and include easy navigation, high-quality visuals, and concise information about rooms, amenities, and local attractions.

Book 222

Book Blog Reservations Information 222

InnQuest

MAY 11, 2023

Hotels can determine the best price for each room by examining customer information and market trends. Early Bird Pricing: Hotels frequently use early bird discounts to entice customers to make reservations early, which helps generate revenue early on and fill up rooms during off-peak times.

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Pricing Reservations Book Marketing 220

Modern Restaurant Management

AUGUST 9, 2022

Direct payments via text message ensure an added level of security that keep personal information safe and take the risk out of restaurant owners’ hands when it comes to stored information. Fast and secure payment : Customers are able to pay quickly and business owners receive the funds rapidly.

Reservations 201

Reservations Information Server Customer Service 201

MEWS

FEBRUARY 15, 2024

Hotel data is essential information collected within the hospitality industry – guest bookings, preferences, revenue figures, occupancy rates and feedback. Whether from PMS, guest surveys, reservation management systems, or point-of-sales, you can gain invaluable insights about customer behavior from your data. What is hotel data?

Reservations 130

Reservations Information Book 130

MEWS

JULY 11, 2024

Simply put, it’s a document that consolidates all the key details—guest names, arrival and departure dates, room types, special requests, and payment information—needed to organize large groups efficiently. Nowadays, it's much easier to use smart rooming lists within your reservation management software.

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Document Reservations Information Events 130

Modern Restaurant Management

JANUARY 18, 2023

Making More Informed Decisions. In the back of the house, AI can automatically anticipate inventory shortages and suggest quantities for restocking that are consistent with predicted reservations. It can be easy to disregard a bad review as an outlier, but data science can help reveal if it plays into a larger service pattern.

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Server Reservations Information Catering 189

MEWS

APRIL 9, 2024

It facilitates managing reservations, check-ins and check-outs, guest information tracking, price control, availability management, and provides analytics to monitor and improve performance. A property management system is software designed to help organize, execute and track daily operations in a hospitality business.

Property Management 130

Property Management Reservations Pricing Information 130

Hotelogix

JANUARY 30, 2024

The report also covers cancellations, no-shows, and temporary reservations for the day. Hotel Guest Report This report encompasses a detailed guest history, storing every reservation, including guest names, contact information, nationality, previous stay records, and specific preferences like room choices or food and beverage selections.

Housekeeping 147

Housekeeping Reservations Budgeting Information 147

Hotelogix

FEBRUARY 4, 2024

  Reservation management: This feature allows you to manage all your reservations from a single dashboard. You can also cancel or modify reservations based on guests' requirements here.    Contact information: This feature allows you to store guest contact information.

Housekeeping 147

Housekeeping Maintenance Reservations Accounting 147

InnQuest

MARCH 2, 2023

For example, you can use a property management system (PMS) to manage your reservations, guest information, and room assignments. This includes everything from online booking systems and inventory management to customer relationship management tools.

Customer Service 224

Customer Service Training Guest Satisfaction Pricing 224

Modern Restaurant Management

FEBRUARY 9, 2021

By sharing your menu across all digital platforms including your website, review pages and social channels, customers have ample opportunities to see it and therefore decide to make a buying decision—whether that be making an in-person dining reservation or ordering food for delivery.

Marketing 221

Marketing Reservations Communication Customer Service 221

Modern Restaurant Management

APRIL 17, 2023

Automation tools also provide value through mobile ordering apps, AI solutions, digital reviews apps, and online reservation software. Chatbots are working in online mode via messenger informing restaurant's management about all dangerous operations in real time.

Front of House 207

Front of House Reservations Information Back of House 207

Modern Restaurant Management

APRIL 27, 2020

For up-to-date COVID-19 resources and information for the restaurant industry, visit restaurant.org/COVID19. OpenTable’s software has always enabled restaurants to connect with diners to manage reservations, prepare for shifts, and maximize table availability. Download the full guidance here.

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Document Download Sanitation Pricing 231

Modern Restaurant Management

MARCH 12, 2021

From ordering food to reserving a table, they want to do things digitally. Digital service : Despite the convenience ordering online and reservation apps provide, diners still like human interaction with their transactions. Brand consistency : Customers are more likely to revisit an establishment if they know what to expect.

Communication 197

Communication Front of House Information Customer Service 197

Modern Restaurant Management

JANUARY 3, 2022

A free, online QR code generator encodes information into a QR code. This information can vary from menus to external links for reservation bookings. The QR code may take you to a phishing website, where you are prompted to enter your personal information or login credentials for scammers to steal.

Information 221

Information Accounting Reservations Book 221

7 Shifts

DECEMBER 18, 2023

Manager log books Even if it’s just a shared cloud document, you need a centralized place for your managers to exchange information. This keeps information from getting lost in the text and email shuffle. You can then use this information to adjust your menu, make purchasing decisions, or change your pricing.

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POS Systems Scheduling Reservations Communication 158

Modern Restaurant Management

OCTOBER 20, 2023

Using this data to inform marketing efforts brought significant success. Take a look at your customer loyalty programs, email lists, website management and analytics tools and restaurant management systems, such as POS data, inventory management, CRM or reservation system.

Marketing 151

Marketing Information Budgeting Reservations 151

Modern Restaurant Management

MAY 31, 2022

Below is more information about restaurant reporting and a list of the best reporting practices restaurants should consider following. If a POS system has a CRM feature, it can provide management with customer contact information, feedback, order history, and other data to help them understand customer behavior.

POS Systems 196

POS Systems Download Reservations Training 196

Modern Restaurant Management

MARCH 25, 2022

Adding a QR code to your mailer can provide customers with more information about your eatery. Book Reservations, Join Waiting List. As new technology advances and customers are able to book reservations and join your waiting list online, make their life easier by providing them with a QR code to point them in the right direction.

Housekeeping 215

Housekeeping Customer Service Reservations Marketing 215

Modern Restaurant Management

JULY 3, 2024

Ensure that your site is intuitive and easy to navigate, with clear menus, contact information, and reservation options readily accessible. To cater to the growing demand for convenience, consider integrating online ordering and reservation systems into your website.

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Reservations Events Catering Marketing 195

Revenue Hub

NOVEMBER 14, 2024

There are two ways hotels go about this: either they send lots of information as soon as the reservation is made or they send everything one or two days before the check-in date. Sending all information as soon as the reservation is made will only overwhelm them, and sending it too close to the trip date will do it too.

Communication 105

Communication Information Reservations Article 105