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We’ve learned a thing or two from our experience working with restaurants during and before the pandemic, so we compiled a list of critical information any restaurant will need to successfully reopen and stay operational during the pandemic. Recommended Reading: How to Effectively Sanitize & Clean Your Restaurant.
There are many factors that drive the bottom line for restaurants and properly managing maintenance is chief among them. Maintenance impacts multiple critical aspects of restaurant management and operations. Restaurant maintenance ensures technical difficulties don’t compromise food production and quality.
At a time when most food and beverage leaders wouldn’t consider launching a new concept without a deep dive into the data, most lack even basic information about technology maintenance that could drive cost-saving, satisfaction-enhancing change. Maintenance is Often Overlooked. Achieving Data-Driven Maintenance.
But how can you interpret all this information? This means we combine information from different sources to create a single view. Real-Time Updates The hotel industry moves so you need current information. Maintenance Planning: Spot equipment problems and fix them before they break.
NB: This is an article from Up Hotel Agency Subscribe to our weekly newsletter and stay up to date That’s why it is so important to carry out maintenance tasks, to make sure your hotel website is up-to-date, fast and healthy website. This step is crucial for several reasons, starting with SECURITY.
These day-to-day operations could include: Reservations Check-ins and Check-outs Housekeeping Maintenance Monitoring occupancy Hotels can save significantly by switching to a cloud-based PMS while improving efficiency. Real-time data analysis can provide hotel managers with valuable insights, allowing them to make better-informed decisions.
Concierge Assistance: Providing information and assistance with reservations, transportation, and local attractions. Maintenance Requests: Promptly addressing any issues in guest rooms, suchas fixing a leaky faucet or broken air conditioner. Room Service: Delivering food, beverages, and other amenities directly to guest rooms.
Cleanliness and Maintenance. It may seem obvious, but proper maintenance and cleaning of your mixer is key to optimal performance, as well as avoiding sanitation issues that could cause food-borne illnesses. Determine a regular preventive maintenance schedule for your mixer.
It involves tracking and controlling inventory in real-time, making informed decisions on pricing, room allocation and availability, and ensuring that the right resources are available at the right time. Maintenance and scheduling are crucial. Proper maintenance is crucial for guest services and reservations.
Smart inventory and order management It’s tied to the POS for sales information and should be connected to your suppliers, who keep you informed on what’s out of stock snd price movements. They monitor kitchen equipment, optimise energy use, and predict maintenance needs. Less waste and less stock holding.
For airlines, data-driven insights have enabled route planning based on customer demand, predictive maintenance to reduce unexpected delays, and demand forecasting to optimize capacity on-board each flight. The power of data is keenly understood in most industries nowadays.
To keep customers happy and business booming, you need to invest in a strategic maintenance plan and the right technology to make everyone’s jobs easier. It will improve your facility team’s organization and help keep repair and maintenance spend low. Preventive Maintenance.
It encompasses tasks such as front office operations, housekeeping, food and beverage services, maintenance, sales, marketing and financial management. Maintenance: The maintenance department ensures that all hotel facilities and equipment are in good working condition.
Administer regular inspections and maintenance on all appliances in your business. Make sure to thoroughly review manufacturer manuals for correct maintenance protocols, cleaning procedures and cleaning agents that can be safely used in the appliance (if applicable). This information does not constitute legal or professional advice.
IoT-enabled refrigerators can also manage stock levels and inform managers when quantities dip below pre-determined levels, ensuring that restaurants never run out of necessary products. IoT connected appliances are low maintenance, allowing restaurant operators to increase efficiency and optimize operations.
By integrating IBMs AI driven solutions, Hilton has successfully implemented automated chatbots and predictive maintenance systems. These technologies help in efficiently managing guest inquiries and preemptively addressing maintenance issues before they escalate. A great example is the partnership between Hilton Hotels and IBM.
A 2021 OpenTable survey of more than 21,000 diners revealed that 52 percent of diners find the latest information about restaurants online and 42 percent learn from word of mouth. Proper machine use and maintenance helps keep rewash rates low, which saves restaurants chemical, water, energy and time. Washing Away Profits.
Ensure they know how to review demand forecasts and make informed decisions about the likely volumes of each dish needed for each service. Again, maintenance is a key to water conservation. Training your kitchen staff in techniques that avoid over-prepping is essential, as this minimizes uneaten food at the end of the service.
Legacy vs. Cloud-Based PMS Legacy PMS Legacy PMS relies on on-premise servers and requires significant maintenance. Cloud-based PMS eliminates the need for on-premise servers and expensive IT maintenance, making it an affordable solution for hotels of all sizes. Additionally, the cost savings are significant.
but that they often cant glean critical information about the people their buildings serve by being on the ground with them over the course of years or decades after opening. A Direct, Decades-Long Relationship with Customers Many developers are incentivized to have a build it and leave it mentality.
Guests could take a virtual tour of nearby attractions, complete with historical information and insider tips. AI-powered maintenance systems for proactive issue resolution. This might include the ability to view the actual room you'll be staying in, complete with the view from your window.
Understanding how value engineering strategies work, how to unearth hidden opportunities for savings and efficiencies, and appreciating the difference that a dedicated commitment to value engineering can make, are all critical steps in becoming more informed and engaged restaurant clients. Acceptable Alternatives.
Cross-Department Collaboration When housekeeping , front desk, F&B, and maintenance teams are aligned in real-time, service becomes seamless. Proper training ensures they can solve problems quickly and deliver warm, tech-enabled service. This eliminates miscommunication and ensures the guest experience is smooth from start to finish.
Without robust security measures, sensitive data such as payment information can be vulnerable to attacks, putting your business at risk. This adherence ensures the highest level of protection for all sensitive information, giving businesses and their customers peace of mind. What are the setup and maintenance costs?
Chatbots can quickly respond to common questions like booking inquiries, check-in/check-out procedures or facility information, saving both – customer and staff time. Smart algorithms can also detect anomalies, predict maintenance needs and alert users in advance, reducing downtime and improving device longevity.
As restaurants reopen their doors once again, visual communication solutions help inform, direct and protect both customers and team members. As dine-in or pickup patrons near your door, keep them fully informed by displaying highly-visible building access policies and maximum occupancy levels. Outside Your Restaurant.
Maintenance requests: If a guest reports a maintenance issue, you can create a maintenance request, assign it to a staff member, and track its progress. Contact information: This feature allows you to store guest contact information. You'll always know which rooms are ready for guests.
If you don’t assess your equipment and plan your maintenance, an unseen minor fault could interrupt the whole service. The asset will be assigned a unique ID reference, which is then used as a point of reference to pull up information about the asset on the database. An asset management strategy should cover: Maintenance.
Importance of Front Office Department Traditional front office functions include registration, reservation, guest services, room status, room and rate assignment, maintenance and settlement of the guest account and keeping records of guest history. Front desk is the area that guests visit for checking in to the hotel and checking out.
Understanding the damage that is existing will help paint a better picture for a contractor to provide an estimate, as well as arm restaurant owners with the information they need to have educated conversations about the scope of repairs needed. Do Research to Find Contractors Who Will Help Conserve Budget.
For more information about eligibility, how much you can get, and what the money can be used for, read our previous post: What the American Rescue Plan Means for Your Restaurant. The SBA suggests the following to prep ahead of applications opening: Verification for Tax Information: IRS Form 4506-T , completed and signed by Applicant.
For starters, their plans include using AI agents to run repetitive admin; applying voice-automated AI to drive-through and back-office operations; implementing computer vision to speed up meal delivery; and sensor-tagging hard-working kitchen kit to predict maintenance needs.
This tax helps fund local amenities and services that enhance the visitor experience, such as beach maintenance, lifeguard services, and recreational facilities. Stay informed and make the most of your travel experiences or hotel management practices. Tourism Tax Tourism tax is designed to promote tourism within a region.
Maintenance expenses. For additional information, click here. Permitted uses of funds include: Payroll costs, including health, life, disability, vision, and dental benefits. Business mortgage obligations. Rent payments. Debt service. Utility expenses. Construction of outdoor seating. Business supplies. Covered supplier costs.
He knew this wasn’t normal, so he placed a call to a service tech who inspected the unit and informed the owner that the impeller was loose. Conducting regular maintenance in-house and purchasing a maintenance package with a service company can extend the life of your equipment. Insight on when to call a service tech.
Restaurant and bar owners can mitigate these risks by hiring qualified professionals for installation, maintenance and cleaning service. The Best Offense is a Defensive Kitchen : Cooking equipment is probably the most important thing inside a restaurant – and it’s also a leading cause of fires. This article is not a template.
If we start looking at hotel operations with the same strategies and technologies used for revenue management, then it will have enormous potential to inform pricing strategies and improve profitability. Housekeeping and maintenance data can also be used with occupancy data to forecast and plan maintenance operations.
To ensure a healthy profit margin, a restaurant must manage five buckets, from the “Prime Cost” (food, beverage and labor costs) to “Overhead” (everything that is not food, beverage and labor) and Common Area Maintenance (building, taxes and insurance).
While these are more of an entertainment experience, it is more likely that other XR-based technology (Extended Reality) like Augmented Reality be used to provide unique and improved information and improved customer experiences. Holographs can also be used for brand differentiation, creating visually striking experiences that draw customers.
This restauranteur wanted to install new flooring for cosmetic reasons—not due to a maintenance issue. Sometimes, ROI is more complex to determine and requires more information or expertise. Join Modern Restaurant Management for an informative free webinar, featuring Izzy Kharasch of Hospitality Works, Inc. "How
The systems capabilities allow users to view and update their asset inventory at any time, ensuring that critical information is kept up-to-date. With customizable reports, users can compare asset performance across locations and allocate resources effectively, ensuring that budget constraints and maintenance needs are met with ease.
If, for example, a guest has an issue in their room that requires maintenance, an employee will enter it into the system. I see maintenance already closed it out. If you can put the right information in the right person’s hand, they can handle the complaint or the issue before it comes to the point it becomes something bigger.”
It needs preventive maintenance well before summer including cleaning the condenser coils at the back of the fridge units every month, checking the door seals are in good shape, and re-gassing the motors. Air conditioning also needs care and maintenance: dirty filters reduce airflow and make the motors work harder.
Also known as hotel software, it functions as the nerve centre of hotel operations, facilitating a smooth flow of interdepartmental information. It offers greater control and customization but has higher setup and maintenance costs than cloud-based systems.
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