Modern Restaurant Management

SEPTEMBER 25, 2024

To learn what operators can do to recruit and retain, Modern Restaurant Management (MRM) magazine reached out to Opal Wagnac, SVP of Market & Product Strategy at isolved, who works with QSR HR practitioners. From an HR standpoint, what are key reasons for high turnover at Quick Serve Restaurants (QSRs)?

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Scheduling Training Communication Information 88

Synergy Suite

JANUARY 11, 2023

Creating a training manual will be a completely different process from one organization to the next. Your restaurant training manual is often the very first real exposure a new employee has with your brand and organization, so it should be developed and delivered with consideration and care. Why a Restaurant Training Manual Is Vital.

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Synergy Suite

JANUARY 10, 2023

It’s no secret that running a great restaurant requires great employees, and that the best employees benefit from the best restaurant training. A quality, standardized restaurant training program is an absolutely vital part of any successful multi-location restaurant business. It improves customer satisfaction.

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Modern Restaurant Management

OCTOBER 8, 2024

After nearly 30 years of supporting thousands of restaurant operators and HR leaders, first as the Director of HR for Potbelly Sandwich Works and now as the CEO of Restaurant HR Group, I’ve seen firsthand what truly makes a restaurant rise to the top. Spoiler alert: It’s not hard skills.

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Communication Customer Service Training Book 167

Hotel Owner

JUNE 26, 2023

Depending on their job role, there are a mix of mandatory and recommended training options. Additional learning includes podcasts and personal development e-learning courses – giving employees training resources that are easily accessible via mobile phone apps and online. And what advantages can an employee benefit from?

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Training Accounting Presentation 111

Synergy Suite

JANUARY 14, 2023

Restaurant training is most crucial during restaurant employee onboarding , but shouldn’t be forgotten afterwards. After the initial training period and shadowing is complete, it’s important that the most important areas of knowledge are continuously reinforced. Why is Continued Restaurant Training Important?

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Training Customer Service Communication Document 52

Synergy Suite

DECEMBER 22, 2022

While it may seem like something that gets put on the back burner, training your staff should be at the forefront of your mind if you own or manage a restaurant. While at first restaurant training may not seem to directly correlate with increasing sales and revenue, keep in mind that the staff and servers are the first customer touchpoint. .

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Synergy Suite

JANUARY 24, 2023

In this article we’ll go over knife safety training in the restaurant: what it is, why you should care, and what you should cover in your restaurant training program. What is Knife Safety Training? A great knife safety training program covers all the aspects of owning and using a knife.

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Training Maintenance Document Definition 52

Synergy Suite

JANUARY 21, 2023

In this article, we’ll discuss all the major questions surrounding food safety training for restaurant employees, so you can have a proper and complete food safety training program in your food business. What is Food Safety Training? Why is Food Safety Training Important?

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Training Presentation Document Information 52

Synergy Suite

JANUARY 19, 2023

The proper training of shift leaders and managers is essential for ensuring the smooth and efficient operation of each of your locations. However, there may be times when you will need to hire from elsewhere for these positions, which will definitely make training a little more complicated, and will take a bit more time.

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Training Scheduling Customer Service Communication 52

Synergy Suite

JANUARY 20, 2023

As a result, it’s in your best interest to ensure that you have the proper training program for your store and general managers. Note that if you have an assistant general manager role in your restaurants, many of the restaurant training topics here will apply to their training as well.

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Training Scheduling Customer Service Budgeting 52

Synergy Suite

JANUARY 12, 2023

Understanding how to best train new employees (and provide ongoing training to those with longer tenure) can feel like an endless buffet. But the good news about restaurant training is that just like building your menu, you can make your own training mix for best impact. Methods for Training Employees in Restaurants.

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Training Information Scheduling Definition 52

Synergy Suite

JANUARY 18, 2023

Well-trained prep and line cooks are as much a part of a consistent and enjoyable customer experience as your customer-facing employees, and so proper line and prep cook training is vital for your restaurant business. Then you can adapt your restaurant training manual to match. Prep Cooks vs. Line Cooks: What’s the Difference?

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Training Sanitation Communication Blog 52

EHL Insights

FEBRUARY 2, 2024

One crucial aspect of maintaining excellence and competitiveness is ensuring that your staff is well-trained and equipped with the right skills. However, hotels often face the dilemma of choosing between in-house training and external training programs.

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Training 52

Modern Restaurant Management

AUGUST 15, 2024

One smart idea is investing in software that can schedule employees’ working hours, manage HR processes, prepare payroll, analyze labor data, and monitor employee attendance. These expenses include money spent on recruiting, hiring, and training new staff, and lost productivity.

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Training Scheduling Marketing 179

Synergy Suite

JANUARY 17, 2023

Because they have so much responsibility, the training of front-line crew members is a vital component for every quick-service and fast casual restaurant. Training Topics for Front-Line Crew Members Training front-line team members is essential for ensuring a smooth and efficient operation.

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Training Customer Service Communication Sanitation 52

Lodging Magazine

APRIL 26, 2023

This culture must extend through the entire organization, especially into HR and management, through open-door policies and proper de-escalation and crisis training.

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Training Magazine 107

Modern Restaurant Management

AUGUST 1, 2022

While in other industries it’s common to have a dedicated HR or recruiting team, in the restaurant business, general managers typically handle hiring and training as well, on their own. GMs have a lot of different responsibilities, including managing store operations, inventory, handling guest experience and managing budget.

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Scheduling Training Server Budgeting 203

Hotel Owner

JANUARY 18, 2023

In his new role, Carroll will oversee the HR requirements and people development across Sonas Hotel’s focusing on training, recruitment and retention. As such, we are focusing even more investment on expanding our dynamic team and supporting training and development within the company.

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Training People Development 105

Hotel Owner

DECEMBER 20, 2022

The Lympstone Manor hotel in Exmouth Devon has joined the Concord Hotels group, which provides training for hoteliers and chefs in the hotel industry. The hotel is the latest in a succession of luxury establishments to join the organisation in an aim to get more college graduates in hospitality well trained in the hospitality industry.

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Training 105

Modern Restaurant Management

DECEMBER 7, 2021

This is the frothy backdrop against which restaurant HR professionals are working to recruit, cultivate and retain the right talent. Particularly for HR operations, removing administrative burdens and enabling HR professionals in your organization to focus on culture, training, and hiring will significantly increase the odds of success.

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Presentation Market Forecasting Sanitation Scheduling 197

Larry Mogelonsky

MAY 15, 2024

While we all inherently grasp that there are applications far more advanced than these already-advanced functionalities, standing above the rest are the AI agents that can be trained to perform specific and rather complex tasks.

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Hotel Owner

SEPTEMBER 27, 2023

Joining from Grantley Hall where he was training manager, Wanless brings with him upwards of 12 years’ experience handling people development across the hospitality sector. The Lancaster Landmark Hotel Company has announced the appointment of Andrew Wanless as its new group talent development manager.

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Modern Restaurant Management

OCTOBER 9, 2023

Providing mental health awareness and resilience training to all employees can help promote a supportive work environment. Training and Education Having a well-prepared response and support plan is crucial for effectively addressing mental health concerns in the workplace.

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Workshop Training Scheduling Communication 196

Hotel Business

JANUARY 5, 2024

Hotel development and management company Concord Hospitality has promoted Crystal Thrasher to the position of VP, HR services. “Crystal has continuously shaped our company’s success, fostering an environment of collaboration, growth, and employee wellbeing,” said Debra Punke, chief HR officer, Concord Hospitality.

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Training 64

Hotel Owner

FEBRUARY 16, 2024

With 70 people currently completing an apprenticeship, Hand Picked Hotels currently has apprentices training for roles including data analyst, sales, HR, people professional, learning and development practitioner, spa therapist, and chartered manager.

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Training 52

Modern Restaurant Management

MAY 30, 2023

Invest in Training Seasonal Workers It might seem counterintuitive — investing time and resources into employees who will only be on the job for a few months — but making an extra effort with temporary employees will pay off. Don’t skimp on onboarding and training.

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Scheduling Communication Bookkeeping Training 179

Hotel Owner

SEPTEMBER 8, 2023

His responsibilities include compliance, elements of HR and finance, maintenance, and staff training. Steve Cowie brings a fresh approach to the role, with 12 years of experience in various hospitality and retail establishments, and seven months of experience as assistant manager at The Devonshire Hotel.

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Modern Restaurant Management

OCTOBER 25, 2023

The training teaches employees at every level how to recognize and respond to colleagues who may be experiencing a mental health or substance use challenge. People in the restaurant industry are trained to serve others to the best of their ability. Openly discussing the topics will destigmatize mental wellness.

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Les Roches

DECEMBER 21, 2022

Human resources (HR) can be a valuable and enjoyable career for the right people, but you need the right skills and experience to help you make the most of it. What is an HR manager? This includes everything from recruitment and hiring to improvement plans and training schedules for employees. Writing job listings.

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Hospitality Management Training Scheduling Communication 52

Hotel Owner

NOVEMBER 18, 2022

Five members of hospitality staff at Crieff Hydro hotels in Scotland have graduated from a management training course. A further five staff are currently undergoing the training programme. The graduates are filling roles including assistant banqueting, events manager, front office manager and HR Assistant across the various hotels.

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Training Hospitality Management Events 105

Hotel Owner

MARCH 18, 2024

Focus Hotels has named Niki Ball as its new human resources director , bringing over 30 years of HR management experience in the hospitality sector. Ball’s expertise lies in recruitment, training, employee engagement, and shaping HR infrastructure.

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Guest Satisfaction Training 52

Synergy Suite

JANUARY 13, 2023

Whenever a new employee starts working at your business, there is a lot of training material to cover. One of the best ways to help your new employee to love their new job is to make sure that the onboarding process and initial training is well thought-out and smooth. Training Materials and Expectations.

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Training Scheduling Document Regulatory Compliance 52

Hotel Owner

MAY 22, 2023

He will also be responsible for creating new and innovative ways to train and develop existing employees.

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Communication Training 105

Social Hospitality

AUGUST 31, 2024

High turnover rates can lead to challenges such as disrupted projects, decreased team morale, and financial strain from recruiting and training new employees. Financially, it isn’t straightforward, involving expenses related to hiring, training, and onboarding new staff.

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Communication Training Accounting Events 52

Synergy Suite

JUNE 27, 2023

Restaurant HR and Payroll Solutions HR software and payroll functions are strongly connected with labor and employee scheduling. Integrated systems allow for seamless sharing of data between scheduling, HR, and payroll software.

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Scheduling POS Systems Information Labor Cost Controls 52

7 Shifts

FEBRUARY 10, 2022

Connect more of the employee lifecycle: Bringing together all aspects of your HR processes to cover the entire employee lifecycle. From hiring to onboarding, training, scheduling, payroll, and retention—you'll have everything you need to build strong, happy restaurant teams in one spot. What does this mean for you?

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