Modern Restaurant Management

AUGUST 1, 2022

While in other industries it’s common to have a dedicated HR or recruiting team, in the restaurant business, general managers typically handle hiring and training as well, on their own. GMs have a lot of different responsibilities, including managing store operations, inventory, handling guest experience and managing budget.

Scheduling 203

Scheduling Training Server Budgeting 203

Service that Sells

MARCH 4, 2024

Training Your Kitchen Employees Need Training is key to ensuring your kitchen employees can handle the pressure that comes with working in a restaurant. Kitchen employee training must cover a wide variety of topics. Kitchen employees should take the same HR training as the rest of your staff.

Training 83

Training Front of House Guest Services 83

Modern Restaurant Management

NOVEMBER 13, 2023

But when it comes to offering HR support, many steer clear. Consequently, many people with little or no management experience are suddenly responsible for hiring, training, and managing employees without the involvement of their franchisor. Costs Will Increase All the added legal fees, oversight, and training will cost money.

Definition 208

Definition Training Presentation Pricing 208

Hotel Owner

JUNE 26, 2023

Depending on their job role, there are a mix of mandatory and recommended training options. Additional learning includes podcasts and personal development e-learning courses – giving employees training resources that are easily accessible via mobile phone apps and online. And what advantages can an employee benefit from?

Training 111

Training Accounting Presentation 111

Modern Restaurant Management

OCTOBER 8, 2024

After nearly 30 years of supporting thousands of restaurant operators and HR leaders, first as the Director of HR for Potbelly Sandwich Works and now as the CEO of Restaurant HR Group, I’ve seen firsthand what truly makes a restaurant rise to the top. Spoiler alert: It’s not hard skills.

Communication 167

Communication Customer Service Training Book 167

Hotel Business

DECEMBER 13, 2024

Imagine how much depends on the quality of training your line personnel receives: your hotel brands reputation, your customer loyalty and your operational efficiency. Organizing continuous, effective training for your line staff in an often hectic, pressured, specifics-dependent and fluid environment such as a hotel is not easy.

Training 92

Training Housekeeping Health & Safety Workshop 92

Modern Restaurant Management

AUGUST 15, 2024

One smart idea is investing in software that can schedule employees’ working hours, manage HR processes, prepare payroll, analyze labor data, and monitor employee attendance. These expenses include money spent on recruiting, hiring, and training new staff, and lost productivity.

Training 179

Training Scheduling Marketing 179

Hotel Owner

MARCH 18, 2024

Ball joins with over 30 years of experience in HR management within the hospitality sector in which she demonstrated “exceptional” leadership and innovation in recruitment, training and development, as well as employee engagement. We look forward to Niki’s leadership in driving our HR strategies forward.”

Training 52

Training 52

Hospitality Net

SEPTEMBER 14, 2023

To achieve this, businesses require well-crafted human resources solutions and effective training programs that cater to their specific needs and challenges. In this pursuit, the trend towards engaging smaller, bespoke HR solutions and training consultancies staffed by seasoned industry experts is rapidly gaining traction.

Training 45

Training Catering 45

Modern Restaurant Management

OCTOBER 9, 2023

Providing mental health awareness and resilience training to all employees can help promote a supportive work environment. Training and Education Having a well-prepared response and support plan is crucial for effectively addressing mental health concerns in the workplace.

Training 196

Training Workshop Scheduling Communication 196

Lodging Magazine

APRIL 26, 2023

This culture must extend through the entire organization, especially into HR and management, through open-door policies and proper de-escalation and crisis training.

Training 108

Training Magazine 108

Modern Restaurant Management

MAY 30, 2023

Invest in Training Seasonal Workers It might seem counterintuitive — investing time and resources into employees who will only be on the job for a few months — but making an extra effort with temporary employees will pay off. Don’t skimp on onboarding and training.

Scheduling 179

Scheduling Communication Bookkeeping Training 179

Modern Restaurant Management

FEBRUARY 1, 2021

Whether a recent change in your state’s law has made sexual harassment training mandatory or you’re simply trying to create a safer, more comfortable workspace, having a sexual harassment policy is important. Training Is Key to Prevention. What Is Sexual Harassment?

Definition 217

Definition Training Information 217

Hotel Owner

JANUARY 18, 2023

In his new role, Carroll will oversee the HR requirements and people development across Sonas Hotel’s focusing on training, recruitment and retention. As such, we are focusing even more investment on expanding our dynamic team and supporting training and development within the company.

Training 105

Training People Development 105

Modern Restaurant Management

MARCH 31, 2025

This includes reviewing insurance coverage, ensuring your contracts are solid and training team member with HR (human resource) best practices. Start by developing risk management strategies that address potential concerns you believe can impact any aspect of the business.

Document 88

Document Information Communication Training 88

Hotel Owner

DECEMBER 20, 2022

The Lympstone Manor hotel in Exmouth Devon has joined the Concord Hotels group, which provides training for hoteliers and chefs in the hotel industry. The hotel is the latest in a succession of luxury establishments to join the organisation in an aim to get more college graduates in hospitality well trained in the hospitality industry.

Training 105

Training 105

7 Shifts

FEBRUARY 10, 2022

Connect more of the employee lifecycle: Bringing together all aspects of your HR processes to cover the entire employee lifecycle. From hiring to onboarding, training, scheduling, payroll, and retention—you'll have everything you need to build strong, happy restaurant teams in one spot. What does this mean for you?

Scheduling 179

Scheduling Communication Training 179

Synergy Suite

JANUARY 11, 2023

Creating a training manual will be a completely different process from one organization to the next. Your restaurant training manual is often the very first real exposure a new employee has with your brand and organization, so it should be developed and delivered with consideration and care. Why a Restaurant Training Manual Is Vital.

Training 52

Training Information Document Customer Service 52

Synergy Suite

JULY 11, 2023

From ensuring that payroll is processed correctly and on-time, that all employee files are in order, and that new employees are onboarded and trained properly on an ongoing basis, the HR team has a lot to manage. The only logical solution is to have the right restaurant payroll and HR software solutions in place.

POS Systems 52

POS Systems Maintenance Information Accounting 52

Hotel Business

APRIL 11, 2025

The newly promoted team members include: Chris Cheney EVP, commercial services Nasim Mansurov SVP, information technologies Amanda Wheadon VP, operations Kelley Savage regional VP, revenue management Anthony Patterson director, risk management & legal Theresa Dykes director, hotel accounting Jane Wang director, hotel accounting Adela Byrne (..)

Accounting 59

Accounting Training Information 59

Modern Restaurant Management

APRIL 18, 2025

As AI is connected, via agents, to both virtual and physical entities – from inhouse HR systems to drive-through terminals – the permutations for potential vulnerabilities explode in volume. It’s easy to see the appeal of an AI ‘manager’ that can take over tasks like staff rostering and holiday allocations.

Back Office Operations 88

Back Office Operations Maintenance Communication Training 88

Modern Restaurant Management

FEBRUARY 24, 2022

There are a few reasons: New employees often lack training; ill-equipped and inexperienced workers sustain more injuries trying to use machinery or tools with which they are not familiar. As noted above, there is no one great secret or cure; however, providing better safety training and tools to our new hires is worth the time and the money.

Training 197

Training Housekeeping Server Article 197

7 Shifts

NOVEMBER 27, 2024

There was no learning curve — they found the app easy to use and easy to train their managers on. This is something that we have our managers use on a weekly basis as well, so teaching them and training them how to do it literally takes no more than 15 minutes,” says Allie. 7shifts was very easy to get started with.

Scheduling 78

Scheduling Communication Information Training 78

Synergy Suite

JANUARY 14, 2023

Restaurant training is most crucial during restaurant employee onboarding , but shouldn’t be forgotten afterwards. After the initial training period and shadowing is complete, it’s important that the most important areas of knowledge are continuously reinforced. Why is Continued Restaurant Training Important?

Training 52

Training Customer Service Communication Document 52

Modern Restaurant Management

MAY 31, 2022

Restaurant owners or managers would rather spend time on other meaningful tasks, such as recruiting and hiring, training chefs, or updating daily specials on the menu. Other restaurant software is specifically designed for one purpose, whether it applies to human resources (HR), payroll, accounting, loyalty programs, or employee training.

POS Systems 196

POS Systems Download Reservations Training 196

Modern Restaurant Management

APRIL 15, 2020

With VR becoming a reality, HR leaders are benefiting most from this tech innovation. Trainees can undergo training without visiting restaurants. Employee and Supplier Onboarding. With a headset and software, new joiners, trainees, and suppliers can take a virtual tour of the facility without incurring any additional costs.

Scheduling 220

Scheduling Accounting Communication Training 220

Modern Restaurant Management

OCTOBER 15, 2019

With the added task of translating the content’s jargon, Form I-9 is a heavy lift for any business owner – and particularly a restaurant manager – who doesn’t have a designated and diligent HR staff behind them to lend a hand. The solution?

Document 130

Document POS Systems Catering Presentation 130

Larry Mogelonsky

MAY 15, 2024

While we all inherently grasp that there are applications far more advanced than these already-advanced functionalities, standing above the rest are the AI agents that can be trained to perform specific and rather complex tasks.

Reservations 130

Reservations Training Scheduling Housekeeping 130

Hotel Owner

NOVEMBER 18, 2022

Five members of hospitality staff at Crieff Hydro hotels in Scotland have graduated from a management training course. A further five staff are currently undergoing the training programme. The graduates are filling roles including assistant banqueting, events manager, front office manager and HR Assistant across the various hotels.

Training 105

Training Hospitality Management Events 105

Modern Restaurant Management

JUNE 25, 2020

Before ramping up operations, conduct training meetings with staff to discuss your restaurant’s protocol for reporting injuries and symptoms. During the training, encourage employees to document physically demanding job duties such as heavy lifting to help identify and plan around potential injury risks. Foster Good Hygiene.

Training 218

Training Communication Sanitation Document 218

Synergy Suite

JANUARY 24, 2023

In this article we’ll go over knife safety training in the restaurant: what it is, why you should care, and what you should cover in your restaurant training program. What is Knife Safety Training? A great knife safety training program covers all the aspects of owning and using a knife.

Training 52

Training Maintenance Document Definition 52

Modern Restaurant Management

JANUARY 31, 2020

Follow existing published violence prevention plan standards and guidelines from organizations like OSHA, SHRM, ASIS International, BOMA, and NFPA, which collectively include elements like physical security, dedicated HR policies, incident reporting channels, and a process to assess known threats as they arise.

Events 152

Events Training Communication 152

Hotel Owner

SEPTEMBER 27, 2023

Joining from Grantley Hall where he was training manager, Wanless brings with him upwards of 12 years’ experience handling people development across the hospitality sector. The Lancaster Landmark Hotel Company has announced the appointment of Andrew Wanless as its new group talent development manager.

Training 97

Training People Development 97

Synergy Suite

JANUARY 19, 2023

The proper training of shift leaders and managers is essential for ensuring the smooth and efficient operation of each of your locations. However, there may be times when you will need to hire from elsewhere for these positions, which will definitely make training a little more complicated, and will take a bit more time.

Training 52

Training Scheduling Customer Service Communication 52

Hotel Owner

SEPTEMBER 8, 2023

His responsibilities include compliance, elements of HR and finance, maintenance, and staff training. Steve Cowie brings a fresh approach to the role, with 12 years of experience in various hospitality and retail establishments, and seven months of experience as assistant manager at The Devonshire Hotel.

Maintenance 105

Maintenance Customer Service Training 105

Synergy Suite

JANUARY 20, 2023

As a result, it’s in your best interest to ensure that you have the proper training program for your store and general managers. Note that if you have an assistant general manager role in your restaurants, many of the restaurant training topics here will apply to their training as well.

Training 52

Training Scheduling Customer Service Budgeting 52

Modern Restaurant Management

APRIL 20, 2020

The concept of cross-utilization means training employees to perform multiple positions that create added efficiencies in the operation. Unfortunately, front of the house staff who aren’t cross trained are generally furloughed. How can cross training help operationally and financially? The key to this is cross training.

Training 183

Training Sanitation Scheduling Server 183