This site uses cookies to improve your experience. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country, we will assume you are from the United States. Select your Cookie Settings or view our Privacy Policy and Terms of Use.
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Used for the proper function of the website
Used for monitoring website traffic and interactions
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Strictly Necessary: Used for the proper function of the website
Performance/Analytics: Used for monitoring website traffic and interactions
Housekeeping , front desk cash handling, and inventory mismanagement can all contribute to significant revenue leaks. Guest theft, such as taking towels or toiletries, exists but is a smaller concern compared to organized pilferage at the front desk or among housekeeping staff. Conduct routine checks to monitor discrepancies.
There are many habits that any housekeeping department can adopt to contribute to their hotels sustainability efforts. Examples include the following: Turn Off Lights: Train room attendants to always turn off the lights when leaving a guestroom.
Our online immersive learning course is designed exclusively for hotel housekeepers and managers, providing a 360° learning experience that combines best-practice videos, audio, and step-by-step guides on each element of cleaning and presenting a guestroom.
Hotel housekeeping management software can make a major difference in how effective you are at ensuring productivity and efficiency with your staff. Below, we will be looking at seven of the biggest benefits of using housekeeping software. What is Housekeeping in Hotels? You’ll soon see just what difference it can make.
BOSTON, MassachusettsMassachusetts lawmakers, hospitality industry leaders, and survivor advocates gathered at the Massachusetts State Capitol to highlight the need to implement human trafficking recognition training across the hotel industry. million trainings have been completed to recognize and respond to trafficking situations.
Train till they achieve perfection : Your hotel staff needs to be trained regularly in order to understand the duties and provide a satisfying guest experience. Train the staff on their conduct, presentation, interpersonal and communication skills that will be beneficial for both hotel and staff.
With crucial tasks like reservation, housekeeping, online bookings, billing, and real-time inventory management, all being handled automatically, it frees up your staff to work smarter, not harder. Overall, it's about enhancing productivity and making life a bit easier for everyone involved.
Letting AI Handle the Boring Stuff Behind every great guest experience is a ton of behind-the-scenes work room assignments, housekeeping schedules, pricing updates, you name it. Additionally, the user-friendly interface simplifies training for new staff, further boosting operational efficiency.
Entrepreneurs saw countless opportunities and were prepared The post How Virtual Reality Will Revolutionize Staff Training in Housekeeping appeared first on Revfine.com. While the metaverse itself wasn’t new, Facebook’s pivot towards this virtual reality (VR) space gave it more clout than ever before.
How to improve the housekeeping department is a topic that all hoteliers should think about because by increasing productivity you can also improve the guest experience. A more productive housekeeping team means faster and earlier check-ins are possible as well as turnover from one set of guests to the next, which leads to increased revenue.
Hotel housekeeping managers need to deliver exceptional turnkey service for guests who expect fresh and thoroughly cleaned rooms when they arrive to take well-deserved rests after long journeys.
From front desk staff to housekeeping , every team member contributes to the guest experience. This includes recruitment and training costs and the loss of productivity during the transition period. Inadequate Training and Onboarding New employees who feel not trained or supported will quit early.
The centralized hotel management system of Hotelogix integrates your front desk with housekeeping as well as the other departments to facilitate better communication and resource allocation. Cross-Train Employees: Cross-training provides employees with the tools to act in multiple roles, which is invaluable.
This sentiment is echoed by professionals from both sectorsstaff recruitment, retention and training was their main pain point. To alleviate issues around staffing, the main measures businesses had taken were to increase staff compensation (34%), offer additional training (31%) and introduce employee retention incentives (27%).
INNSiDE Manchester, part of the Meliá Hotels International group, is the first hotel globally to undergo the inclusive guest safety excellence training course by Maiden Voyage, specialists in inclusive travel and safety.
It encompasses tasks such as front office operations, housekeeping, food and beverage services, maintenance, sales, marketing and financial management. Housekeeping: Housekeeping is responsible for maintaining the cleanliness and orderliness of guest rooms, public areas, and back-of-house spaces.
This includes decisions made by the sales, marketing, and revenue management team, at the front desk, in housekeeping and food & beverage, and in finance and human resources. Optimize resources: Improve efficiencies in hiring, training, and scheduling. Spot trends early: Identify periods of unexpectedly high or low demand.
Imagine how much depends on the quality of training your line personnel receives: your hotel brands reputation, your customer loyalty and your operational efficiency. Organizing continuous, effective training for your line staff in an often hectic, pressured, specifics-dependent and fluid environment such as a hotel is not easy.
Top Safety Training Topics for Restaurant Employees The good news is that most accidents can be prevented with the right safety training. Make sure your employees are well-trained in these important topics. Not only will this training help you prevent workplace accidents , it will protect your customers as well.
That's where a well-trained and motivated housekeeping department comes into play. Most guests consider hotel cleanliness when choosing where to stay. Still, many hotels overlook the importance of cleanliness because of the difficulty in finding qualified employees.
Teaching and Setup: Full training for your staff. Training: Give all users complete training. Post-Implementation Take these steps to ensure success in the long run: Keep Training: Give ongoing training sessions. Not giving enough importance to Training: Don't cut corners on training.
These day-to-day operations could include: Reservations Check-ins and Check-outs Housekeeping Maintenance Monitoring occupancy Hotels can save significantly by switching to a cloud-based PMS while improving efficiency. Operational Cost Reduction Switching to a cloud-based PMS can help hotels reduce their operational costs significantly.
A recent report by the Institute for Apprenticeships and Technical Education (IfATE) has detailed new upgrades in apprenticeship schemes that intend to support a steady, well-trained workforce to address the fall-out from both Brexit and the pandemic. Though a positive trend, it is still reflective of a persistent shortage.
From front-desk queries to housekeeping requests , response time lags can adversely affect guest satisfaction. Step 3: Train Your Staff for AI Integration Staff training is essential for a smooth transition. Regular training and support must be offered to keep up with system updates and modifications.
Housekeeping Operations Housekeeping is important for guest satisfaction. Importance of Housekeeping: A clean and well-maintained hotel is crucial for guest comfort. Importance of Upselling: Training staff to suggest additional menu items can enhance the dining experience and boost revenue.
Untermann is charged with overseeing all aspects of the world-class resort, including front desk, concierge, valet, and housekeeping operations as well as the Forbes Travel Guide Four-Star spa, retail, and nine dining venues.
So where are the servers, the hotel housekeepers, and prep cooks? There are a few reasons: New employees often lack training; ill-equipped and inexperienced workers sustain more injuries trying to use machinery or tools with which they are not familiar. A recent jobs report revealed 6.6 million jobs were created in the last year.
The students have spent two days working in a local Premier Inn, covering all departments including reception, the restaurant, kitchen, and housekeeping as part of Whitbread’s youth strategy to support 500 young people this academic year in accessing a career in hospitality.
The hospitality industry faces a dual challenge: staffing shortages, particularly in key roles like housekeeping and front desk, coupled with the need to retain existing talent,” said Adam Robinson, Hireology cofounder/CEO. The most mentioned shortages were in housekeeping (38%), followed by front desk roles (26%).
Among the pandemic’s more manageable impacts on hotel operations was the immediate need to retrain housekeeping staff on sanitation practices. The post The Road Back: Ensuring Housekeeping Operations Meet Renewed Expectations appeared first on LODGING Magazine. Foggers and electrostatic sprayers were implemented […].
For small resorts, it can help by automating repetitive tasks like housekeeping schedules, restaurant orders, and spa bookings. It involves hiring motivated employees, providing continuous training, and keeping them happy. All transactions are tracked and added to the guest's bill.
It enables hotels—whether small, independent, or part of a group—to handle front office workflow, including booking, guest check-ins and checkouts, assigning rooms, managing housekeeping tasks, and billing. It centralizes processes across departments such as the front office, housekeeping, food and beverage, and finance.
Staff members pick it up fast, which reduces training time and errors. The system is missing hotel-specific functionalities, failing to include tools for managing housekeeping schedules, maintenance requests, or detailed guest records that are typically found in dedicated hotel management systems.
Guest Amenities: Guest amenities and housekeeping supplies are essential to maintaining room quality and a ensuring positive guest experience. Staff Training: Train your staff to handle overbooking situations professionally and provide alternative solutions to guests. Maintenance and scheduling are crucial.
This includes guest services, housekeeping, food and beverage management, maintenance, financial administration, and staff supervision. Staff supervision: The operations manager oversees key departmentsincluding the front desk, housekeeping, and maintenanceensuring that employees are trained, motivated, and working efficiently.
Train and Empower Your Staff Your staff is the face of your hotel, so it’s crucial they are well-trained to provide great service. Regularly training and empowering them to handle guest interactions with care is vital. Careless mistakes can lead to negative reviews and damage your reputation.
Hotelogix : Great at front desk management as well, but it requires a bit more training and fiddling to make everything as efficient as you’d like. Housekeeping Management eZee Absolute : Need to track housekeeping duties or check room status? Integration with OTAs (Online Travel Agents) Smooth OTA syncing, no hassle!
Schedule regular safety training for staff A well-trained hotel staff is vital for maintaining a safe and secure environment for both guests and hotel team members. Just as important is making sure that every staff member is thoroughly trained and familiar with every exit route.
What is hotel training? Hotel training is a custom program designed to give a hotel team the knowledge and skills they need to operate and grow a hotel business. This makes training in hotel industry businesses absolutely key to your success. Quality hotel training makes your business stand out.
Whether it’s the front desk, housekeeping, food and beverage, or security, employees in hotels face intense job demands that can impact their mental health. Hotel employees, from front desk staff to housekeepers, face stressors that can take a toll on their mental well-being.
While we all inherently grasp that there are applications far more advanced than these already-advanced functionalities, standing above the rest are the AI agents that can be trained to perform specific and rather complex tasks.
As general manager he now heads a 31-strong team at the 84-room Somerset Hotel, and his main responsibilities include overseeing all aspects of the hotel operations including guest services, front desk, housekeeping, maintenance, catering, as well as recruitment and training.
What is hospitality training? Hospitality training is a comprehensive educational and practical program designed to equip individuals with the necessary skills, knowledge, and competencies required to excel in the hospitality industry. What are the objectives of hospitality training?
Challenges include a lack of basic management skills, on-the-job training, development difficulties, and the need to support a broader range of operational tasks. Vetted by the industry – manager-level competencies have been developed with the input of key stakeholders and operators to ensure training is relevant and accessible.
We organize all of the trending information in your field so you don't have to. Join 11,000+ users and stay up to date on the latest articles your peers are reading.
You know about us, now we want to get to know you!
Let's personalize your content
Let's get even more personalized
We recognize your account from another site in our network, please click 'Send Email' below to continue with verifying your account and setting a password.
Let's personalize your content