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This includes guest services, housekeeping, food and beverage management, maintenance, financial administration, and staff supervision. Staff supervision: The operations manager oversees key departmentsincluding the front desk, housekeeping, and maintenanceensuring that employees are trained, motivated, and working efficiently.
Housekeeping and maintenance Impeccable rooms and facilities are non-negotiable. Orchestrating housekeeping and maintenance schedules manually for an extensive property is fraught with challenges, risking guest dissatisfaction due to unavailability or unpreparedness of rooms.
To familiarise staff with the operational aspects of the hospitality industry, including front desk operations, housekeeping standards, and food and beverage management. To educate employees on health and safety standards, emergency procedures, and regulatorycompliance to ensure a safe environment for guests and staff.
This includes evaluating the efficiency and friendliness of front desk operations, housekeeping, room service and other guest-facing departments. Keen attention to detail allows them to identify even minor issues that could impact guest satisfaction or regulatorycompliance.
Traditionally, a hotel general manager focuses on day-to-day operations, such as guest services, housekeeping and food and beverage management. Consider taking the following steps: Apply for entry-level positions : start with roles such as front desk agent, housekeeping or food and beverage service.
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