Les Roches

JUNE 5, 2023

Housekeeping is very important in the hospitality industry because customers expect a high level of cleanliness at venues. This role typically requires additional culinary knowledge, or you might work alongside the head chef to plan the menu.

Menu Planning 52

Menu Planning Housekeeping Front of House Training 52

Les Roches

AUGUST 21, 2024

Front office managers look after the front desk operations, including reservations, guest inquiries and room assignments. Responsibilities extend to cooperating with housekeeping, maintenance and other departments to address guest needs promptly and efficiently, thereby maintaining high levels of guest satisfaction.

Guest Satisfaction 52

Guest Satisfaction Housekeeping Budgeting Events 52

Les Roches

JULY 4, 2024

From front office operations and housekeeping to food and beverage management, revenue optimization and marketing strategies, hotel managers have to oversee everything that happens in the hotel or resort. Courses explore the principles of menu planning, food preparation, drinks service and restaurant operations.

Travel and Tourism 52

Travel and Tourism Guest Satisfaction Events Guest Services 52

SiteMinder

FEBRUARY 29, 2024

To familiarise staff with the operational aspects of the hospitality industry, including front desk operations, housekeeping standards, and food and beverage management. Reservation and booking systems : Proficiency in using the hotel’s reservation software, such as SiteMinder, for efficient booking management.

Training 52

Training Customer Service Communication Guest Satisfaction 52

Xotels

NOVEMBER 23, 2023

The front of the house encompasses guest-facing roles such as receptionists, servers, housekeepers, and concierge. Housekeeping & Maintenance: Guest perceptions of a hotel are heavily influenced by the cleanliness and maintenance of rooms and common areas. Utilise sales techniques to present options and alternatives to guests.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Xotels

NOVEMBER 23, 2023

The front of the house encompasses guest-facing roles such as receptionists, servers, housekeepers, and concierge. Housekeeping & Maintenance: Guest perceptions of a hotel are heavily influenced by the cleanliness and maintenance of rooms and common areas. Utilise sales techniques to present options and alternatives to guests.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Les Roches

AUGUST 10, 2023

Some of the common back-of-house positions you may find include: Food and beverage manager Chef Sous chef Line cook Pastry chef Purchasing manager Housekeeping staff Facilities manager Maintenance technician Sales and marketing Finance and revenue management What skills are required for back-of-house roles? What are back-of-house positions?

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52