InnQuest

SEPTEMBER 5, 2023

Hotel inventory management is the process of efficiently overseeing and optimizing a hotel’s available resources including rooms, services and facilities, to maximize revenue and guest satisfaction. Food and Beverage: Restaurants, bars and room service are vital revenue streams. Maintenance and scheduling are crucial.

Guest Satisfaction 218

Guest Satisfaction Maintenance Pricing Book 218

eHotelier

MAY 28, 2024

InnSpire, the leading provider of innovative hospitality technology solutions that help drive seamless, world-class guest experiences for some of the world’s most iconic hotels and brands, has announced a strategic partnership with Optii Solutions, a leading hotel operations and service delivery platform.

Housekeeping 130

Housekeeping Maintenance 130

eHotelier

OCTOBER 19, 2023

Integrating the two technologies allows in-room guests to make requests through SABA Hospitality’s interactive guest services platform, and for those requests to be automatically forwarded to the relevant resolver department Hotel services, amenities, maintenance, as well as Housekeeping requests, now no longer require intervention from front-of-house (..)

Front of House 130

Front of House Housekeeping Maintenance Guest Services 130

Horizon Hospitality

NOVEMBER 13, 2024

From smart guest rooms to mobile apps, here’s how hotels are adopting digital tools to enhance service and stay ahead of the curve. Voice-controlled assistants allow guests to adjust lighting, control room temperature, set alarms, and even order room service through simple voice commands.

Concierge 130

Concierge Guest Satisfaction Housekeeping Maintenance 130

Hotelogix

SEPTEMBER 12, 2024

It enables hotels—whether small, independent, or part of a group—to handle front office workflow, including booking, guest check-ins and checkouts, assigning rooms, managing housekeeping tasks, and billing. In essence, a hotel PMS automates and streamlines operations, saving time and enhancing guest service.

Property Management 130

Property Management Housekeeping Maintenance Server 130

Hotelogix

OCTOBER 18, 2024

Hotels are busy places that offer a variety of services to make guests feel welcome. They offer better service and respond quickly to what customers need. Housekeeping Operations Housekeeping is important for guest satisfaction. Importance of Housekeeping: A clean and well-maintained hotel is crucial for guest comfort.

Housekeeping 130

Housekeeping Guest Satisfaction Maintenance Training 130

Horizon Hospitality

OCTOBER 10, 2023

Efficient Housekeeping The earliest iteration of the IoT in the hotel industry involved simply attaching RFID tags to track linens and other housekeeping items. With the latest AI developments, the IoT has even greater powers to assess the data it collects to identify trends and schedule housekeeping staff more efficiently.

Housekeeping 130

Housekeeping Workflow Management Scheduling Maintenance 130

Hotelogix

FEBRUARY 13, 2024

In a 200+ room establishment, manually managing bookings, arrivals, and departures can lead to errors such as booking conflicts or delays in service, immediately impacting guest perceptions and satisfaction. Housekeeping and maintenance Impeccable rooms and facilities are non-negotiable.

Housekeeping 147

Housekeeping Regulatory Compliance Guest Satisfaction Maintenance 147

Revenue Hub

SEPTEMBER 4, 2023

NB: This is an article from Optii Solutions In my experience, I’ve seen that collaboration between revenue and housekeeping managers can transform a hotel’s profitability. One key connection between them is that hotel operations can improve the hotel’s service and standards, enabling revenue managers to increase rates.

Housekeeping 105

Housekeeping Maintenance Pricing Information 105

Hotel Owner

SEPTEMBER 11, 2023

As general manager he now heads a 31-strong team at the 84-room Somerset Hotel, and his main responsibilities include overseeing all aspects of the hotel operations including guest services, front desk, housekeeping, maintenance, catering, as well as recruitment and training.

Housekeeping 105

Housekeeping Maintenance Catering Guest Services 105

Hotel Owner

MAY 9, 2023

It said the four level “comprehensive” programme provides a clear pathway of development and career mapping for hotel and maintenance colleagues to progress from entry level roles through to manager level, showing that Travelodge is a place where you can get in and get on, irrespective of background or educational attainment.

Maintenance 102

Maintenance Procurement Customer Service Housekeeping 102

Hotel Business

JANUARY 9, 2023

The first steps you should take involve your maintenance and housekeeping staff. If you do suspect that you have a bed bug infestation, it is important to immediately seek a professional pest control service. Without question, the best strategy to keep your rooms healthy and safe from bed bug infestations is through prevention.

Maintenance 111

Maintenance Housekeeping Document Training 111

Hotel Business

APRIL 1, 2024

CoralTree’s parent company, Lowe, launched its hospitality management business in 1973 to provide residential resort management services. We are a hospitality company at our core, but the CoralTree Residence Collection is purpose-built to service residential properties including resorts, vacation rentals and homeowner associations.”

Procurement 111

Procurement Concierge Housekeeping Maintenance 111

Revenue Hub

SEPTEMBER 1, 2023

Some issues may be recurring, while others can be avoided by offering top-notch service. The most common complaints are about the facilities, cleanliness, guest experience and service level. Communicate tourist taxes, added services, amenity pricing and any other sales tax.

Guest Satisfaction 109

Guest Satisfaction Housekeeping Maintenance Pricing 109

Metasphere

APRIL 27, 2022

A housekeeping management system can be used to resolve inefficient task execution, and poor team collaboration and make it easier for newer housekeepers to learn the job. What Is a Housekeeping Management System? Functionalities to Look Out for in a Housekeeping Management System. Table of Content. Conclusion.

Housekeeping 52

Housekeeping Maintenance Download Scheduling 52

Hotel Owner

OCTOBER 5, 2022

In his new role as general manager, Gates will head a 33-strong team at the 76-room Bournemouth Sands Hotel, and his main responsibilities will include overseeing all aspects of the hotel operations including guest services, front desk, housekeeping, maintenance, catering, as well as recruitment and training.

Housekeeping 105

Housekeeping Maintenance Catering Guest Services 105

Revenue Hub

DECEMBER 6, 2022

For example, the hotel you want to build will be located in SE Phoenix and it is a select service hotel. Here is an example: Select service hotels in SE Phoenix currently produce a REVPAR of $90 – the trend over the last three years has been strong single-digit growth. Let’s imagine you plan on having a GM and AGM.

Housekeeping 98

Housekeeping Maintenance Article Marketing 98

Hotel Owner

OCTOBER 11, 2023

His main responsibilities include overseeing guest services, housekeeping, maintenance, and managing cost control. It’s great to work with a respected local employer, and I look forward to ensuring the best possible service for our guests.”

Housekeeping 98

Housekeeping Maintenance Guest Services Training 98

Alice Platform

FEBRUARY 4, 2022

So when ALICE customers wanted to integrate our Guest Services & Preventative Maintenance products with the Housekeeping solution, we listened: The best hotel technology partners are continuously iterating to better serve hoteliers.

Housekeeping 40

Housekeeping Maintenance Guest Services 40

Hotelogix

SEPTEMBER 13, 2024

The hotel star rating system is a method around the world to give travelers insight into a hotel’s amenities, service level, and overall quality. Generally, a one-star rating speaks to basic room amenities and limited services, while a five-star rating indicates luxurious accommodations and superior service.

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Hotelogix

SEPTEMBER 13, 2024

The hotel star rating system is a method around the world to give travelers insight into a hotel’s amenities, service level, and overall quality. Generally, a one-star rating speaks to basic room amenities and limited services, while a five-star rating indicates luxurious accommodations and superior service.

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Hotel Owner

OCTOBER 16, 2023

Available positions include reception team member, bar cafe team member, housekeeping team member and linen porter. There are also 20 roles at the group’s head office in Thame across Revenue, Procurement, IT, Legal, Finance and Customer Services.”

Housekeeping 98

Housekeeping Procurement Maintenance Customer Service 98

Hotelogix

JULY 5, 2024

Competitive Edge : Helps compete with larger hotels by offering professional booking processes and personalized service. Using data from a reservation system helps improve customer service. Integrated Modules: Includes housekeeping and maintenance for seamless management.

Reservations 130

Reservations Guest Satisfaction Book Property Management 130

Hotel Owner

NOVEMBER 16, 2023

They are undertaking three bespoke rotations across the hotel’s various departments including the restaurant, spa and leisure centre, front of house, maintenance, housekeeping and the kitchen. This diverse exposure is intended to “cultivate a multitude of skill sets, from customer service to technical prowess”.

Front of House 98

Front of House Housekeeping Maintenance Customer Service 98

STAAH

APRIL 9, 2024

Frontline staff possess the unique ability to directly influence guest spend through personalised interactions and service offerings. Their proficiency at upselling room upgrades, promoting amenities, and suggesting additional services directly impacts the average spend per guest, thereby driving revenue growth.

Guest Satisfaction 105

Guest Satisfaction Housekeeping Facility Management Accounting 105

Hotel Business

FEBRUARY 26, 2024

By detecting emerging trends and opportunities across guest comments, the platform identifies areas needing improvement—from housekeeping issues to food and beverage complaints—and directs these directly to department leaders so they can take targeted action to exceed guest expectations.

Concierge 111

Concierge Housekeeping Maintenance Pricing 111

Larry Mogelonsky

DECEMBER 11, 2023

As we review the numbers thus far from 2023, operational and labor costs continue to edge up in lockstep with guest service expectations, and yet some of the latest projections show travel demand as normalizing at or slightly above current levels. How is this done, though?

Housekeeping 100

Housekeeping Maintenance Scheduling Property Management 100

Hotelogix

NOVEMBER 19, 2024

On-premises or server-based hotel management systems require you to invest upfront in costly hardware, a dedicated IT team, and ongoing maintenance expenses. However, operating on a software-as-a-service (SaaS) model, cloud solutions make you less significant investments.

Demo 130

Demo Housekeeping Maintenance Server 130

InnQuest

SEPTEMBER 28, 2022

However, the rising complexity of hotel management tech may reach a point where it restricts your hospitality staff from offering first-class guest service. The ideal cloud property management system has zero maintenance costs and third-party integration charges, and offers free software upgrades.

Property Management 130

Property Management Catering Accounting Housekeeping 130

Hotel Business

JULY 19, 2023

Your housekeeping and maintenance staff will likely bear the brunt of the responsibility in the immediate aftermath of encounters between bed bugs and guests. This summer’s bed bug surge will unfortunately put additional strain and stress on your employees.

Housekeeping 98

Housekeeping Maintenance Communication Article 98

Lodging Magazine

MAY 28, 2024

Optii leverages machine learning and predictive intelligence to automate and enhance hotel housekeeping, maintenance, service delivery, and operations management. The deployment combines both platforms to optimize both guest service and satisfaction while enhancing operational efficiency. Pete Beach, Florida.

Housekeeping 59

Housekeeping Maintenance Guest Services Magazine 59

SiteMinder

OCTOBER 11, 2022

The purpose of the role is to ensure that all guests receive high quality customer service. Key attributes include strong people skills, attention to detail, good leadership skills and customer service experience. This role oversees all systems used to manage bookings, schedule maintenance and facilitate communications.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

eZee Absolute

NOVEMBER 8, 2023

The hospitality landscape is evolving, and in this dynamic environment, your ability to provide top-notch services while optimizing your operations has never been more critical. The Impact of 5G on Guest Experiences 5G and Hotel Operations 5G-Powered Amenities and Services Future-Proofing Your Hotel with 5G What is 5G?

Guest Services 66

Guest Services Guest Satisfaction Concierge Housekeeping 66

Hotelogix

DECEMBER 19, 2024

Happier Guests: Know your customers better and shape your services to fit their wants. Maintenance Planning: Spot equipment problems and fix them before they break. They rolled out a hotel business intelligence system focused on operational analytics and predictive maintenance.

Maintenance 100

Maintenance Training Pricing Book 100

Hotel Business

OCTOBER 2, 2023

Make sure your fitness vendors provide you with a comprehensive maintenance contract. Be clean Have your housekeeping staff disinfect and clean the area on a regular basis throughout the day. Contact us to find out more about how Kings III Emergency Communications services can protect you and your guests using your fitness center.

Maintenance 116

Maintenance Sanitation Housekeeping Blog 116

Revenue Hub

JUNE 18, 2024

reservations, housekeeping, maintenance, etc.), as well as ensuring that the front desk provides the best possible customer service to guests, 24/7. It can help them make better, data-based decisions on important questions such as staffing, housekeeping schedules, hiring, etc. –

Guest Satisfaction 109

Guest Satisfaction Pricing Housekeeping Communication 109

Hotel Owner

MARCH 20, 2024

Hospitality is quickly adapting to incorporate practices that have a reduced environmental impact and to support socially responsible initiatives – so expertise in sustainable practices in hotels, where exceptional customer service is balanced with a low carbon footprint, is widely sought.

Housekeeping 93

Housekeeping Maintenance Training Customer Service 93