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This includes guest services, housekeeping, food and beverage management, maintenance, financial administration, and staff supervision. Staff supervision: The operations manager oversees key departmentsincluding the front desk, housekeeping, and maintenanceensuring that employees are trained, motivated, and working efficiently.
Housekeeping and maintenance Impeccable rooms and facilities are non-negotiable. Orchestrating housekeeping and maintenance schedules manually for an extensive property is fraught with challenges, risking guest dissatisfaction due to unavailability or unpreparedness of rooms.
They look for cleanliness, safety and maintenance issues, ensuring all aspects of the hotel meet established standards. This includes evaluating the efficiency and friendliness of front desk operations, housekeeping, room service and other guest-facing departments.
Traditionally, a hotel general manager focuses on day-to-day operations, such as guest services, housekeeping and food and beverage management. Consider taking the following steps: Apply for entry-level positions : start with roles such as front desk agent, housekeeping or food and beverage service.
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