Hotel check-in and the new discipline of guest service management
PhocusWire
JULY 24, 2023
The rapid progress of technology has opened a new world of creative thinking around what the future of guest check-in should look like.
Vine Hotels announces three senior appointments
Boutique Hotel News
MARCH 9, 2023
UK: Hotel management and development company Vine Hotels has announced several key appointments within its managerial team. Following two years as general manager of the Charlecote Pheasant hotel in Warwickshire, Alice Davies will be moving to the property’s holding company, Vine Hotels, as group accommodation services manager.
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Bowood Hotel appoints new GM and deputy
Hotel Owner
MARCH 18, 2025
Bowood Hotel, Spa and Golf Resort, near Calne in Wiltshire, has recently appointed Matthew Voyle as its new general manager and Emma Frankham as its deputy general manager, with both bringing a wealth of expertise to the resorts leadership team. Pierre Park Hotel, Spa and Golf Resort in Guernsey.
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LEVA Hotels announces expansion in MENA
Boutique Hotel News
FEBRUARY 2, 2023
UAE: Dubai-based lifestyle hospitality company LEVA Hotels has announced six signings in the Middle East and Africa. LEVA Hotels has signed two management agreements in Saudi Arabia to open the EKONO by LEVA Al Shati hotel and the EKONO by LEVA Jeddah Airport hotel. The property is now under renovation.
Emily Nelson appointed General Manager at Kennebunkport Resort Collection
eHotelier
AUGUST 11, 2024
EOS Hospitality, a full-service management company with a distinctive portfolio of best-in-class hotels and resorts, proudly announces the appointment of Emily Nelson as General Manager of the Kennebunkport Resort Collection (KRC).
Hospitality leadership: Guide to the 5 essentials
SiteMinder
NOVEMBER 24, 2024
Leadership roles in hospitality are similar to leadership roles in other industries, in that the focus is on training, guiding and managing a team. You need to be adept at resolving conflicts, managing guest interactions and motivating teams. Certified Hotel Administrator (CHA). The setup was super easy.
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Dellisart reports record growth this year
eHotelier
SEPTEMBER 27, 2023
Dellisart LLC, a leading national hotel ownership, management, and development company, announced today they have have experience record growth for Hotel Sales Max, Hotel Rev Max, Hotel Digital Max and their full service management company.
The Greenbank Hotel appoints new hotel manager
Hotel Owner
SEPTEMBER 26, 2023
The Greenbank Hotel in Falmouth, Cornwall, has recently promoted Matt Garland to hotel manager. Garland was formerly assistant hotel manager and has been working at the hotel for over 18 years. Having worked at The Greenbank from age 17, he has held a number of roles since joining as a part-time waiter.
Burgh Island Hotel appoints head concierge
Hotel Owner
MARCH 1, 2023
Burgh Island Hotel has appointed Simon James as its new head concierge. He began his career as a luggage porter at the Grosvenor Park Hotel, and although his career trajectory has varied since then, he was “always drawn back to the hospitality sector”.
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How Hotel POS (Point of Sale) System Can Transform Your Guest Experience
Hotelogix
OCTOBER 18, 2023
One such innovation is the Hotel POS (Point of Sale) system, a robust solution that has revolutionized how you manage your services, transactions, and overall guest satisfaction. 👉At its core, a hotel POS system digitizes and automates many previously manual, paper-based, or disjointed processes.
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The strategic power of full-service hotel management
Hotel Owner
SEPTEMBER 13, 2023
In such difficult times, it’s important for hotels to grow their portfolio in a savvy way, not just targeting growth at any cost, but opening new locations or adding labour costs without doing the data analysis required to ensure profitability. The level of resources and investment required is different for each.
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Omnichannel Communication: The Game-Changer Hotels Need Now
Revenue Hub
MAY 10, 2023
Multichannel In a multichannel approach, it’s understood that when more channels are offered, hotels can reach more interested travelers. Hotels increase the chance of connecting with new customers through a multichannel strategy. They can manage all service channels on one platform.
First Hospitality promotes Jenna Fishel to CCO
Hotel Business
MARCH 17, 2025
Hotel management and development company First Hospitality has promoted Jenna Fishel to chief commercial officer (CCO). In this elevated role, she will lead the companys overall commercial strategy, ensuring a seamless integration of revenue management, sales and marketing efforts. She has been with First Hospitality since 2004.
Dellisart reports record growth
Hotel Business
SEPTEMBER 28, 2023
National hotel ownership, management and development company Dellisart LLC has experienced record growth for its subsidiaries Hotel Sales Max, Hotel Rev Max, Hotel Digital Max, as well as its full-service management company. Dellisart serves almost 100 properties through its various offerings.
RBH launches talent development programme for 2024
Hotel Owner
OCTOBER 31, 2023
RBH Hospitality Management has announced the launch of its Pyramid Programme for 2024. The development programme is designed to give ambitious heads of departments within the RBH portfolio of over 50 hotels an opportunity to fast-track into senior roles with the right training.
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Highpointe Hotels Corp. is Calling its New BI and Accounting Tools ‘Outstanding’
Hospitality Net
JUNE 8, 2023
Highpointe Hotel Corp., a full-service management and development company based in Gulf Breeze, Fla., has reaffirmed its commitment to Aptech through the recent adoption of its PVNG enterprise accounting software and NEW Execuvue Business Intelligence platform.
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Wyndham reports record-high rooms growth in ’23
Hotel Business
FEBRUARY 15, 2024
Wyndham Hotels & Resorts, for full-year 2023, reported year-over-year systemwide rooms growth of 3.5% Our team opened 27% more rooms than last year in the fourth quarter, and we welcomed 500 new hotels to our system in 2023. year-over-year (YOY), a record high. and growth of 21% internationally. “We
Dellisart LLC Reports Company-Wide Growth
Industry Insights Lodging Magazine
SEPTEMBER 22, 2023
WRIGHTSVILLE BEACH, North Carolina—Dellisart LLC announced it has experienced record growth for Hotel Sales Max, Hotel Rev Max, Hotel Digital Max, and its full-service management company. The company serves almost 100 properties through its various offerings.
What simple practices should M&E teams adopt to secure more bookings?
Hotel Owner
OCTOBER 21, 2024
In the competitive and ever-evolving world of hospitality, Louise Tawadrous, Client Services director at BVA BDRC, has carved out a niche that combines her passion for the industry with a rigorous focus on data-driven feedback and improvement. As with many people…I kind of fell into working in hotels,” she recalls.
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Wyndham reports strong Q4 and ’22 results
Hotel Business
FEBRUARY 16, 2023
Wyndham Hotels & Resorts reported strong results for the fourth quarter and end of the year for 2022, including a 12% year-over-year pipeline increase. Hotel franchising segment revenues grew 12% compared to fourth-quarter 2021 and 16% for the full year. The company’s global system grew 4%, reflecting 1% growth in the U.S.
Roberto Rodriguez, the art of engaging students
Les Roches
OCTOBER 3, 2023
Let Roberto Rodriguez, Career Services Manager & Clinical Professor in Sustainability, tell you all about this distinctive experience. Graduated with a Bachelor’s in Tourism Management, a Master’s degree in Sustainability and Social Responsibility, and soon to be graduating with a PhD in Economics. Eagerness to learn.
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Hospitality training: Courses and programs for hotels
SiteMinder
FEBRUARY 29, 2024
Table of contents Why hospitality training is important Hospitality training is important to any kind of hotel, large or small. Experienced hands and new staff alike can benefit from ongoing training, ensuring that your hotel outpaces the competition in the thing that matters most in hotel success: guest experience.
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Exploring career opportunities: Hotel management vs culinary arts
Les Roches
DECEMBER 28, 2023
Two popular options are in hotel management and culinary arts. When considering a career in the hospitality industry, it’s essential to compare the roles of hotel management and culinary arts, often framed as “Hotel management vs culinary arts.”
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David Wahba joins Stonebridge in sales role
Hotel Business
MARCH 24, 2025
Hotel management firm Stonebridge has appointed David Wahba as VP, sales luxury, lifestyle and resort. ” Look for more on Stonebridge in the April issue of Hotel Business. Wahba has more than 25 years of experience in the hospitality industry.
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How long is an online hotel management course
Les Roches
JULY 4, 2024
How long is an online hotel management course 4th July, 2024 In this article In recent years, online education has emerged as a flexible and convenient option for people looking to pursue their passion for hotel management while balancing other commitments. With the hotel industry growing by 3.7%
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The top hotels in Dubai to work in
Les Roches
AUGUST 2, 2024
The top hotels in Dubai to work in 2nd August, 2024 In this article What makes a hotel stand out? The popular tourism industry is supported by over 800 hotels , including some of the most prestigious venues on the planet, offering unparalleled opportunities for those looking to advance their careers in hospitality.
What do you study in an online hotel management degree?
Les Roches
JULY 4, 2024
What do you study in an online hotel management degree? But what do you study in an online hotel management degree? From the fundamentals of hospitality operations to the latest trends in revenue management and guest experience, we’ll discuss the comprehensive learning experiences offered by these programs.
Wyndham grows global RevPAR by 12% in Q1
Hotel Business
APRIL 27, 2023
For the first quarter ended March 31, Wyndham Hotels & Resorts reported global RevPAR grew 12% compared to first-quarter 2022, with U.S. Adjusted EBITDA was $147 million compared to $159 million in first-quarter 2022, which included a $15 million contribution from the company’s select-service management business and owned hotels.
How to pick the right online hotel management course for your career
Les Roches
JUNE 25, 2024
How to pick the right online hotel management course for your career 25th June, 2024 In this article In today’s competitive hospitality industry, staying ahead requires not just passion, but also expertise and proper education. The hotel industry accounts for more than 1.2 The hotel industry accounts for more than 1.2
What Travelers Want in F&B and US Foods Scholars
Modern Restaurant Management
NOVEMBER 11, 2019
SevenRooms released its “Checking In For F&B” report, which uncovered the most important things to today’s traveler when it comes to food and beverage at hotels. In fact, nearly one in three (31 percent) Americans think hotels with great restaurants are more memorable than those without.
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Together by Hyatt launches Event Experience Guides
Hotel Business
APRIL 6, 2023
Hyatt Hotels Corporation has unveiled Together by Hyatt’s new Event Experience Guides for meeting and event planners. Looking ahead, as of year-end, group room revenue for the full year of 2023 was pacing 21% ahead of last year for Americas full-service management with record lead volumes in January, higher than any month last year.”
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What degree is best for hotel management?
Les Roches
JUNE 26, 2024
What degree is best for hotel management? 26th June, 2024 In this article In the fast-paced world of hospitality, the role of a hotel manager is vital. A solid educational background is essential to excel in this field, but knowing what degree is best for hotel management can be hard.
Marriott partners with Agilysys for property management software
Serviced Apartments
DECEMBER 16, 2022
Agilysys will deploy its cloud-based property management system (PMS) software across Marriott’s United States and Canada select service, luxury and premium hotels. AMERICAS: Agilysys, a leading global provider of hospitality software solutions has announced an agreement with Marriott International Inc. .
Wyndham reports 7% global RevPAR growth in Q2
Hotel Business
JULY 27, 2023
Wyndham Hotels & Resorts , for the second quarter ended June 30, reported global RevPAR grew 7% compared to second-quarter 2022 in constant currency, reflecting a 1% decline in the U.S. and growth of 34% internationally. Development pipeline grew 1% sequentially and 10% year-over-year (YOY). per diluted share, in second-quarter 2022.
Hyatt exceeds 2023 net income, RevPAR outlook
Hotel Business
FEBRUARY 23, 2024
Hyatt Hotels Corporation , for 2023, reported net income of $26 million in the fourth quarter and $220 million for the full year, which exceeded the full-year outlook for last year. Comparable owned and leased hotels RevPAR increased 5.9% Comparable owned and leased hotels operating margin was 26.2% for the full year.
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Hospitality apps: What is the best hospitality app?
SiteMinder
MAY 8, 2024
These apps integrate functionalities like online booking, check-in/out processes, room service management, and guest feedback into one accessible platform. In today’s competitive market, leveraging such apps can significantly improve the quality of service and operational success of your hotel.
Hyatt FY net income hits $220m
Hotel Owner
FEBRUARY 23, 2024
Group booking pace for Americas full service managed properties is currently up 8% for full year 2024 compared to 2023. Hyatt revealed that comparable system-wide RevPAR increased 9.1% in the fourth quarter and increased 17.0% Meanwhile, Comparable Net Package RevPAR for ALG properties increased 9.2% in the fourth quarter and 13.6%
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Navigating management in the hospitality industry: Tips for success
Les Roches
DECEMBER 27, 2023
Depending on where you work, successful hospitality management can require strategic thinking and effective marketing techniques to enhance profitability. This expanding and lucrative sector extends beyond just hotels, offering opportunities in restaurant and food service management as well, among other areas.
Ring-spun cotton towels vs. 100% cotton towels
Hotel Business
SEPTEMBER 3, 2024
Ring-spun cotton towels are a reliable yet luxurious option that three-, four- and five-star hotels should consider. Just keep in mind that ring-spun isn’t the only choice you need to make when choosing the right hotel bathroom textiles.
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Exploring the world of guest services: from definitions to job descriptions
Les Roches
DECEMBER 27, 2023
The term ‘customer’ refers to a more transactional relationship, where the emphasis is on providing efficient and satisfactory service to all patrons, not just guests Guest services in the hotel industry Hotel businesses rely on delivering exceptional guest services to maintain loyal customers and attract new guests.
How to be a restaurant manager
Les Roches
APRIL 3, 2023
Managers should also make sure that employees are following food safety practices and that any necessary certifications are up to date. Ensuring excellent customer service The hospitality industry relies heavily on excellence in customer service. What are some tips for success as a restaurant manager in a high-end restaurant?
Guest relations manager: how to change to a great role in hospitality
Les Roches
DECEMBER 21, 2022
A guest relations manager is sometimes also called a guest relations coordinator or a guest relations specialist. Their job roles can include a lot of duties and responsibilities, but in the broader sense, the role is about managing the guest experience in a hotel, restaurant, spa, or any other hospitality setting.
Building A Customer-Centric F&B Business – A Conversation with Duncan Muir
The Restaurant Times
JANUARY 24, 2023
Muir went from being a law aspirant to a hotel management graduate, leading a food brand. So he started working at a local hotel in the UK. From there, his focus shifted from a courtroom to a hotel. He studied hotel management at Strathclyde — one of the best universities in the UK. I like this.
MRM Research Roundup: End-of-April 2020-COVID-19 Effects Edition
Modern Restaurant Management
MAY 1, 2020
Service Management Group (SMG) introduced its third annual report on third-party delivery: Take control of third-party delivery to protect your brand. Uberall’s research found that airline and airport website visits from local searches are down 47 percent, while hotel site visits are down 42 percent.
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