Hotel Owner

SEPTEMBER 26, 2023

The Greenbank Hotel in Falmouth, Cornwall, has recently promoted Matt Garland to hotel manager. Garland was formerly assistant hotel manager and has been working at the hotel for over 18 years. Having worked at The Greenbank from age 17, he has held a number of roles since joining as a part-time waiter.

Guest Satisfaction 98

Guest Satisfaction Catering Training Service Management 98

Hotel Owner

MARCH 1, 2023

Burgh Island Hotel has appointed Simon James as its new head concierge. He began his career as a luggage porter at the Grosvenor Park Hotel, and although his career trajectory has varied since then, he was “always drawn back to the hospitality sector”.

Concierge 105

Concierge Guest Services Service Management 105

Hotel Business

MARCH 17, 2025

Hotel management and development company First Hospitality has promoted Jenna Fishel to chief commercial officer (CCO). In this elevated role, she will lead the companys overall commercial strategy, ensuring a seamless integration of revenue management, sales and marketing efforts. She has been with First Hospitality since 2004.

Guest Services 59

Guest Services Service Management Marketing 59

Hotelogix

OCTOBER 18, 2023

One such innovation is the Hotel POS (Point of Sale) system, a robust solution that has revolutionized how you manage your services, transactions, and overall guest satisfaction.    👉At its core, a hotel POS system digitizes and automates many previously manual, paper-based, or disjointed processes.

POS Systems 130

POS Systems Training Guest Satisfaction Front of House 130

Hotel Owner

SEPTEMBER 13, 2023

In such difficult times, it’s important for hotels to grow their portfolio in a savvy way, not just targeting growth at any cost, but opening new locations or adding labour costs without doing the data analysis required to ensure profitability. The level of resources and investment required is different for each.

Accounting 103

Accounting Marketing Service Management 103

Revenue Hub

MAY 10, 2023

Multichannel In a multichannel approach, it’s understood that when more channels are offered, hotels can reach more interested travelers. Hotels increase the chance of connecting with new customers through a multichannel strategy. They can manage all service channels on one platform.

Communication 97

Communication Customer Service Presentation Reservations 97

Hotel Business

SEPTEMBER 28, 2023

National hotel ownership, management and development company Dellisart LLC has experienced record growth for its subsidiaries Hotel Sales Max, Hotel Rev Max, Hotel Digital Max, as well as its full-service management company. Dellisart serves almost 100 properties through its various offerings.

Service Management 103

Service Management Marketing 103

Hotel Owner

OCTOBER 31, 2023

RBH Hospitality Management has announced the launch of its Pyramid Programme for 2024. The development programme is designed to give ambitious heads of departments within the RBH portfolio of over 50 hotels an opportunity to fast-track into senior roles with the right training.

Training 98

Training Guest Services Service Management Hospitality Management 98

Hospitality Net

JUNE 8, 2023

Highpointe Hotel Corp., a full-service management and development company based in Gulf Breeze, Fla., has reaffirmed its commitment to Aptech through the recent adoption of its PVNG enterprise accounting software and NEW Execuvue Business Intelligence platform.

Accounting 52

Accounting Service Management 52

Hotel Business

FEBRUARY 15, 2024

Wyndham Hotels & Resorts, for full-year 2023, reported year-over-year systemwide rooms growth of 3.5% Our team opened 27% more rooms than last year in the fourth quarter, and we welcomed 500 new hotels to our system in 2023. year-over-year (YOY), a record high. and growth of 21% internationally. “We

Service Management 72

Service Management Marketing Communication 72

Industry Insights Lodging Magazine

SEPTEMBER 22, 2023

WRIGHTSVILLE BEACH, North Carolina—Dellisart LLC announced it has experienced record growth for Hotel Sales Max, Hotel Rev Max, Hotel Digital Max, and its full-service management company. The company serves almost 100 properties through its various offerings.

Service Management 64

Service Management Magazine 64

Hotel Owner

OCTOBER 21, 2024

In the competitive and ever-evolving world of hospitality, Louise Tawadrous, Client Services director at BVA BDRC, has carved out a niche that combines her passion for the industry with a rigorous focus on data-driven feedback and improvement. As with many people…I kind of fell into working in hotels,” she recalls.

Book 119

Book Events Service Management Marketing 119

Hotel Business

FEBRUARY 16, 2023

Wyndham Hotels & Resorts reported strong results for the fourth quarter and end of the year for 2022, including a 12% year-over-year pipeline increase. Hotel franchising segment revenues grew 12% compared to fourth-quarter 2021 and 16% for the full year. The company’s global system grew 4%, reflecting 1% growth in the U.S.

Service Management 59

Service Management Marketing Pricing 59

Hotel Business

MARCH 24, 2025

Hotel management firm Stonebridge has appointed David Wahba as VP, sales luxury, lifestyle and resort. ” Look for more on Stonebridge in the April issue of Hotel Business. Wahba has more than 25 years of experience in the hospitality industry.

Marketing 59

Marketing Guest Services Service Management 59

Les Roches

OCTOBER 3, 2023

Let Roberto Rodriguez, Career Services Manager & Clinical Professor in Sustainability, tell you all about this distinctive experience. Graduated with a Bachelor’s in Tourism Management, a Master’s degree in Sustainability and Social Responsibility, and soon to be graduating with a PhD in Economics. Eagerness to learn.

Definition 98

Definition Communication Service Management 98

SiteMinder

FEBRUARY 29, 2024

Table of contents Why hospitality training is important Hospitality training is important to any kind of hotel, large or small. Experienced hands and new staff alike can benefit from ongoing training, ensuring that your hotel outpaces the competition in the thing that matters most in hotel success: guest experience.

Training 52

Training Customer Service Communication Guest Satisfaction 52

Les Roches

DECEMBER 28, 2023

Two popular options are in hotel management and culinary arts. When considering a career in the hospitality industry, it’s essential to compare the roles of hotel management and culinary arts, often framed as “Hotel management vs culinary arts.”

Housekeeping 52

Housekeeping Training Hospitality Management Accounting 52

Les Roches

JULY 4, 2024

How long is an online hotel management course 4th July, 2024 In this article In recent years, online education has emerged as a flexible and convenient option for people looking to pursue their passion for hotel management while balancing other commitments. With the hotel industry growing by 3.7%

Housekeeping 52

Housekeeping Scheduling Travel and Tourism Training 52

Hotel Business

MAY 25, 2023

This column fits into the latter bucket: It’s a message to the hotel community about a mission to raise awareness and provide a much-needed service to those on the front lines at your properties. Consequently, hotel employees need to understand this crisis and how it may impact them.

Housekeeping 59

Housekeeping Training Service Management Information 59

Les Roches

AUGUST 2, 2024

The top hotels in Dubai to work in 2nd August, 2024 In this article What makes a hotel stand out? The popular tourism industry is supported by over 800 hotels , including some of the most prestigious venues on the planet, offering unparalleled opportunities for those looking to advance their careers in hospitality.

Travel and Tourism 52

Travel and Tourism Guest Satisfaction Training Hospitality Management 52

Les Roches

JULY 4, 2024

What do you study in an online hotel management degree? But what do you study in an online hotel management degree? From the fundamentals of hospitality operations to the latest trends in revenue management and guest experience, we’ll discuss the comprehensive learning experiences offered by these programs.

Travel and Tourism 52

Travel and Tourism Guest Satisfaction Events Guest Services 52

Hotel Business

APRIL 27, 2023

For the first quarter ended March 31, Wyndham Hotels & Resorts reported global RevPAR grew 12% compared to first-quarter 2022, with U.S. Adjusted EBITDA was $147 million compared to $159 million in first-quarter 2022, which included a $15 million contribution from the company’s select-service management business and owned hotels.

Service Management 52

Service Management Marketing Pricing 52

Les Roches

JUNE 25, 2024

How to pick the right online hotel management course for your career 25th June, 2024 In this article In today’s competitive hospitality industry, staying ahead requires not just passion, but also expertise and proper education. The hotel industry accounts for more than 1.2 The hotel industry accounts for more than 1.2

Travel and Tourism 52

Travel and Tourism Events Scheduling Guest Satisfaction 52

Modern Restaurant Management

NOVEMBER 11, 2019

SevenRooms released its “Checking In For F&B” report, which uncovered the most important things to today’s traveler when it comes to food and beverage at hotels. In fact, nearly one in three (31 percent) Americans think hotels with great restaurants are more memorable than those without.

Book 118

Book Reservations Communication Customer Service 118

Hotel Business

APRIL 6, 2023

Hyatt Hotels Corporation has unveiled Together by Hyatt’s new Event Experience Guides for meeting and event planners. Looking ahead, as of year-end, group room revenue for the full year of 2023 was pacing 21% ahead of last year for Americas full-service management with record lead volumes in January, higher than any month last year.”

Events 59

Events Information Communication Service Management 59

Les Roches

JUNE 26, 2024

What degree is best for hotel management? 26th June, 2024 In this article In the fast-paced world of hospitality, the role of a hotel manager is vital. A solid educational background is essential to excel in this field, but knowing what degree is best for hotel management can be hard.

Guest Satisfaction 40

Guest Satisfaction Front Desk Operations Travel and Tourism Hospitality Management 40

Hotel Business

FEBRUARY 23, 2024

Hyatt Hotels Corporation , for 2023, reported net income of $26 million in the fourth quarter and $220 million for the full year, which exceeded the full-year outlook for last year. Comparable owned and leased hotels RevPAR increased 5.9% Comparable owned and leased hotels operating margin was 26.2% for the full year.

Book 59

Book Service Management 59

SiteMinder

MAY 8, 2024

These apps integrate functionalities like online booking, check-in/out processes, room service management, and guest feedback into one accessible platform. In today’s competitive market, leveraging such apps can significantly improve the quality of service and operational success of your hotel.

Guest Satisfaction 52

Guest Satisfaction Book Demo Reservations 52

Hotel Owner

FEBRUARY 23, 2024

Group booking pace for Americas full service managed properties is currently up 8% for full year 2024 compared to 2023. Hyatt revealed that comparable system-wide RevPAR increased 9.1% in the fourth quarter and increased 17.0% Meanwhile, Comparable Net Package RevPAR for ALG properties increased 9.2% in the fourth quarter and 13.6%

Book 52

Book Service Management 52

Les Roches

DECEMBER 27, 2023

Depending on where you work, successful hospitality management can require strategic thinking and effe­ctive marketing technique­s to enhance profitability. This expanding and lucrative sector e­xtends beyond just hotels, offe­ring opportunities in restaurant and food service­ management as well, among other areas.

Travel and Tourism 52

Travel and Tourism Hospitality Management Communication Customer Service 52

Hotel Business

SEPTEMBER 3, 2024

Ring-spun cotton towels are a reliable yet luxurious option that three-, four- and five-star hotels should consider. Just keep in mind that ring-spun isn’t the only choice you need to make when choosing the right hotel bathroom textiles.

Article 59

Article Guest Services Marketing Service Management 59

Les Roches

DECEMBER 27, 2023

The term ‘customer’ refers to a more transactional relationship, where the emphasis is on providing efficient and satisfactory service to all patrons, not just guests Guest services in the hotel industry Hotel businesses rely on delivering exceptional guest services to maintain loyal customers and attract new guests.

Guest Services 52

Guest Services Definition Customer Service Concierge 52

Les Roches

APRIL 3, 2023

Managers should also make sure that employees are following food safety practices and that any necessary certifications are up to date. Ensuring excellent customer service The hospitality industry relies heavily on excellence in customer service. What are some tips for success as a restaurant manager in a high-end restaurant?

Customer Service 52

Customer Service Budgeting Communication Training 52

Les Roches

DECEMBER 21, 2022

A guest relations manager is sometimes also called a guest relations coordinator or a guest relations specialist. Their job roles can include a lot of duties and responsibilities, but in the broader sense, the role is about managing the guest experience in a hotel, restaurant, spa, or any other hospitality setting.

Hospitality Management 52

Hospitality Management Guest Services Communication Concierge 52

The Restaurant Times

JANUARY 24, 2023

Muir went from being a law aspirant to a hotel management graduate, leading a food brand. So he started working at a local hotel in the UK. From there, his focus shifted from a courtroom to a hotel. He studied hotel management at Strathclyde — one of the best universities in the UK. I like this.

Communication 52

Communication Accounting Service Management Marketing 52

Modern Restaurant Management

MAY 1, 2020

Service Management Group (SMG) introduced its third annual report on third-party delivery: Take control of third-party delivery to protect your brand. Uberall’s research found that airline and airport website visits from local searches are down 47 percent, while hotel site visits are down 42 percent.

Travel and Tourism 191

Travel and Tourism Events Marketing Information 191

Les Roches

AUGUST 26, 2024

Hotel general manager A key role in the hospitality industry, you will oversee all aspects of operations. From setting strategic direction to managing daily activities, the hotel general manager ensures guests have exceptional experiences.

Travel and Tourism 52

Travel and Tourism Event Coordination Customer Service Communication 52