Hospitality Net

NOVEMBER 11, 2024

Such is the case for High Hotels, a Lancaster, Penn.-based based hotel management company that has been working alongside asset management and service optimization software company OpsTechPro for more than five years to automate its back-of-house workforce communications.

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Back of House Housekeeping Maintenance Communication 98

InnQuest

APRIL 4, 2023

In the hospitality industry, reducing operating costs in hotels using cloud PMS should always be a top priority. A cloud-based PMS is a software solution enabling hotels to manage their daily operations, all from a centralized system that can be accessed anywhere and anytime.

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Maintenance Cost Reduction Guest Satisfaction Housekeeping 218

Revenue Hub

JANUARY 19, 2024

The health of your hotel website can have a big impact on its performance and conversion rate, and even the smallest, most seemingly insignificant detail must be taken into account. In this blog, we have named the top five quick and easy hotel website maintenance tasks, plus our top tips for implementing them as part of your monthly routine.

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Maintenance Blog Article Server 109

Hotel Owner

NOVEMBER 18, 2024

With EV adoption in the UK tripling over the last three years , driven by the government’s ambitious plan to ban new ICE (Internal Combustion Engine) vehicle sales by 2030, now is as good a time as any for hotels to get involved. Research also indicates that 48% of EV drivers would not stay at a hotel without onsite EV charging.

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Guest Satisfaction Maintenance Book Marketing 119

InnQuest

SEPTEMBER 12, 2023

From the moment a guest walks through the doors until their departure, every aspect of their stay is carefully curated through the lenses of hotel operating systems and the adept oversight of a hotel operations manager. Human Resource Management: Managing the hotel’s workforce is essential.

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Maintenance Guest Satisfaction POS Systems Housekeeping 220

InnQuest

SEPTEMBER 5, 2023

At a glance: What is Hotel Inventory Management? Managing your hotel’s inventory efficiently can significantly impact your bottom line, guest satisfaction and overall operational effectiveness. Firstly, What is Hotel Inventory Management? Let’s get started! Inventory here includes food, beverages, and kitchen equipment.

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Guest Satisfaction Maintenance Pricing Book 218

Hotelogix

JANUARY 19, 2025

In this guide, we’ll explore the essentials of hotel management software, compare legacy and cloud-based systems, and explain how Hotelogix’s cloud-based PMS can redefine your hotel’s operations. What is Hotel Management Software? For instance, it enhances communication between departments.

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Housekeeping Front Desk Operations Guest Satisfaction Property Management 100

Hospitality Net

SEPTEMBER 7, 2023

After several years of incredibly challenging business conditions, which caused much of the hospitality industry to scale back on capital expenditures, hotel management companies have started making serious investments in renovations, maintenance and staffing. According to the J.D.

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Guest Satisfaction Maintenance 100

Revenue Hub

JANUARY 7, 2025

In the hotel industry terms like “guest service” and “guest experience” are often used interchangeably – but, there are distinct differences. NB: This is an article from iVvy Subscribe to our weekly newsletter and stay up to date Each term refers to different aspects of hotel operations.

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Guest Services Concierge Guest Satisfaction Housekeeping 107

eHotelier

JANUARY 10, 2024

Once again, hotelkit has a reason to celebrate with the recognition at the international Hotel Tech Report Awards (HTR Awards).

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Maintenance Housekeeping 130

Lodging Magazine

OCTOBER 19, 2023

While today’s hotel guests largely use electronic access cards to enter assigned guestrooms, hundreds to thousands of mechanical keys are essentially used daily on hotel properties. So, how does a hotel property manage all those keys? Housekeeping staff use keys for access to guestrooms to perform job duties.

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Maintenance Housekeeping Property Management Magazine 133

Revfine

OCTOBER 16, 2024

A hotel room maintenance checklist is a comprehensive list, designed to help hotel staff to carry out checks and maintenance work within guest rooms. The checklist covers inspections and preventative maintenance tasks.

Maintenance 52

Maintenance Housekeeping 52

Revenue Hub

JANUARY 22, 2025

In contrast, suppliers, such as hotels, invest a modest 2% to 5% in marketing efforts. We wrote a blog post related to this huge difference in investment between hotels and OTAs. Metasearch Engines : Google Hotels dominates, followed by TripAdvisor and trivago.

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Marketing Download Maintenance Article 107

eHotelier

MAY 28, 2024

InnSpire, the leading provider of innovative hospitality technology solutions that help drive seamless, world-class guest experiences for some of the world’s most iconic hotels and brands, has announced a strategic partnership with Optii Solutions, a leading hotel operations and service delivery platform.

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Housekeeping Maintenance 130

Revenue Hub

MARCH 11, 2025

For airlines, data-driven insights have enabled route planning based on customer demand, predictive maintenance to reduce unexpected delays, and demand forecasting to optimize capacity on-board each flight. Yet gathering and using data is a challenge for hotels, especially where systems and technology do not fully integrate.

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Marketing Budgeting Maintenance Book 94

Hotelogix

FEBRUARY 17, 2025

But being a hotelier, have you ever questioned yourself, why is my hotel ever booked but profits not up to the mark? Let’s start by breaking these costs into three main categories: Fixed Costs These are the predictable expenses that won’t budge, no matter how full or empty your hotel is. Did You Know?

Guest Satisfaction 100

Guest Satisfaction Training Housekeeping Scheduling 100

Hotel Owner

MARCH 11, 2025

A great example is the partnership between Hilton Hotels and IBM. By integrating IBMs AI driven solutions, Hilton has successfully implemented automated chatbots and predictive maintenance systems. These technologies help in efficiently managing guest inquiries and preemptively addressing maintenance issues before they escalate.

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Maintenance Workshop Training Information 69

Hotelogix

FEBRUARY 4, 2024

As a small hotel owner, you likely have a lot on your plate already. One way to make your job easier is to Implement hotel management software. In this article, we'll take a closer look at the critical work areas and features of hotel management software you need to know about. To be very precise - a cloud-based one.

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Housekeeping Maintenance Reservations Accounting 147

Hotel Business

FEBRUARY 6, 2025

Hotel properties struggled under rising costs that outpaced revenue growth in 2024, challenging economic growth and job creation. Other top findings from the 2025 State of the Industry report include: Hotels supporting employees: Hotels are projected to pay employees a record of $128.47 billion in 2024. million people.

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Travel and Tourism Maintenance Events Book 64

MEWS

FEBRUARY 8, 2024

What is hotel productivity and how to measure it? Hotel productivity refers to properly using resources like staff, facilities and time to maximize revenue and control costs. It requires the front desk, housekeeping , F&B, maintenance and administration to work together like a well-oiled machine.

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Housekeeping Maintenance 130

eHotelier

FEBRUARY 8, 2024

The Logan, Philadelphia’s Hotel, has announced the promotion of Jessica Bauer to General Manager. Bauer’s new role entails overall management of the property including profitability, guest service, product quality, and cleanliness and maintenance.

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Maintenance Guest Services Marketing 130

MEWS

MAY 11, 2023

Have you been wondering how to increase spa revenue in your hotel when there are high operational costs, regular maintenance and extra personnel to consider? With a comprehensive strategy that ensures profitability, a spa can increase your competitive advantage, improve the guest experience and boost your average daily rate.

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Maintenance 130

STAAH

FEBRUARY 12, 2025

With the Oracle Hospitality Integration Platform (OHIP), hotels can smoothly connect to OPERA PMS, much like a conductor guiding musicians with precision. Step 3: Testing, Monitoring, and Maintenance Conduct test reservations to verify the seamless data flow between OPERA Cloud and STAAH.

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Reservations Maintenance Document Accounting 104

Hotelogix

OCTOBER 30, 2024

The Front Office Department serves as the heart and soul of any hotel, acting as the first point of contact and the lasting impression for guests. As soon as a guest steps through the door, the front desk team becomes the face and voice of the hotel, embodying its values and setting the tone for the entire stay.

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Front Desk Operations Guest Satisfaction Maintenance Training 162

Hotel Business

AUGUST 12, 2024

Drowning is one of the most traumatic things that can happen in any scenario, but it is especially tragic when it happens at a hotel pool. For the most part, people stay at hotels for leisure and fun. Who is generally responsible for a hotel drowning? It’s the employee’s employer—in this case, the hotel—that is held accountable.

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Maintenance Communication Accounting Scheduling 111

Hotelogix

SEPTEMBER 12, 2024

What is Hotel PMS? A Hotel Property Management System (Hotel PMS) is software that helps hotels efficiently organize, schedule, and manage their daily operations. Also known as hotel software, it functions as the nerve centre of hotel operations, facilitating a smooth flow of interdepartmental information.

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Property Management Housekeeping Maintenance Server 130

SiteMinder

MARCH 16, 2025

What is a hotel operations manager? A hotel operations manager is responsible for overseeing the day-to-day functions of a hotel, ensuring seamless coordination between departments, maintaining high service standards, and optimising overall efficiency. With the global hotel and resort industry valued at $1.5

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Guest Satisfaction Housekeeping Budgeting Regulatory Compliance 52

Hotel Business

FEBRUARY 21, 2025

Hotels efforts including higher pay and a broadening range of benefits have improved staffing levels over the past year, but nearly two-thirds (65%) of surveyed hotels continue to report shortages, according to the recent Front Desk Feedback survey conducted by the American Hotel & Lodging Association (AHLA) and Hireology , an AHLA Gold Partner.

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Housekeeping Maintenance Training 59

Hospitality Net

MAY 23, 2024

InnSpire, the leading provider of innovative hospitality technology solutions that help drive seamless, world-class guest experiences for some of the world’s most iconic hotels and brands, has announced a strategic partnership with Optii Solutions, a leading hotel operations and service delivery platform.

Guest Services 111

Guest Services Housekeeping Maintenance 111

Hotelogix

OCTOBER 18, 2024

Hotels are busy places that offer a variety of services to make guests feel welcome. The way a hotel operates is crucial for keeping everything running smoothly and ensuring that visitors have a great experience. In this blog, we will explore what hotel operations are, why they matter, and how they work.

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Housekeeping Guest Satisfaction Maintenance Training 130

Larry Mogelonsky

JANUARY 27, 2025

The last two decades have seen an explosion in soft-branded hotels, with the past few years in particular seeing many remarkable properties launch or enter development. Overdevelop for Long-Term Asset Appreciation The Florida Keys arent an easy place to build a hotel.

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Events Guest Satisfaction Maintenance Information 130

Hotelogix

FEBRUARY 13, 2024

Operating a large independent hotel with 200+ rooms, 4-5 in-house restaurants, a couple of gyms, spas, and gift shops is multifaceted, where precision, efficiency, and guest satisfaction are paramount. Housekeeping and maintenance Impeccable rooms and facilities are non-negotiable. It will lead to revenue leakage.

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Housekeeping Regulatory Compliance Guest Satisfaction Maintenance 147

Lodging Magazine

JANUARY 15, 2025

PORTLAND, MaineSara Masterson, president of Olympia Hospitality, announced the appointment of Kristie Rasheed as vice president of operations, who was hired to provide strategic leadership and oversight across all facets of hotel operations for the organization, which includes more than 38 properties.

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Maintenance Magazine Marketing 59

InnQuest

JUNE 8, 2023

Artificial intelligence (AI) is seamlessly integrating into hospitality experiences, redefining our expectations – from chatbots providing instant customer support to predictive analytics optimizing hotel operations. Hotels can now use machine learning to analyze data to anticipate guest needs, optimize pricing and improve operations.

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Maintenance Pricing Guest Satisfaction Marketing 135

Hospitality Net

NOVEMBER 28, 2024

When was the last time you thought about your hotel’s door locks? While they might not be front of mind for many hoteliers, door locks are integral to hotel operations and guest experiences. However, many hotels still rely on outdated systems, creating challenges for security, maintenance and digital innovation.

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Maintenance 98

SiteMinder

MARCH 25, 2025

What is a hotel gym? A hotel gym is a dedicated space within a hotel where guests can maintain their fitness routine while travelling. Some hotel gyms are compact and serve basic fitness needs, while others rival full-service fitness centres with personal trainers, spa services, and group classes.

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Training Catering Blog Guest Satisfaction 52

Modern Restaurant Management

AUGUST 25, 2023

Commercial ice machines are an indispensable part of various businesses, including restaurants, hotels, and bars. Regular cleaning and maintenance of the ice machine, coupled with proper water filtration systems, are essential to mitigate the risk of microbial contamination.

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Maintenance Scheduling 160