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Why smart housekeeping is the backbone of guest satisfaction—and how a PMS can help small hotels run it like a charm In the world of hospitality, housekeeping isn’t just a function—it’s a silent ambassador of your hotel’s brand. Typical Housekeeping Duties in Small Hotels 1.
AI-powered tablets can enable housekeepers to fill service requests, update room status, pinpoint their location in an emergency and more via voice command in multiple languages.
Housekeeping is one of the backbones of any successful hotel operation. Whether you are running a budget hotel, boutique hotel, or a large resort, a well-structured housekeeping checklist ensures that every guest enjoys a comfortable stay.
Pilferage, or petty theft, is a silent problem in hotels that often goes unnoticed until the losses start adding up. Housekeeping , front desk cash handling, and inventory mismanagement can all contribute to significant revenue leaks. Pilferage refers to the small-scale theft of items in hotels, often by staff or guests.
Take your hotel operations to the cloud. That's because for hotels of all sizes — from boutique establishments to large hotel chains — cloud-based solutions like Hotel Property Management Systems (Hotel PMS) provide a pathway to reduce overhead costs while enhancing operational efficiency.
A little while ago, I checked into a hotel and immediately told my two young children, “Hop on the bed, and try not to touch the carpet”. It was filthy. Other than the cleanliness, there was nothing wrong with it. The bed was comfortable, all the facilities worked, and the front desk staff were lovely.
Even though times are changing, we must nevertheless decide what are the immutable parts of the hotel experience. Review our arguments and prove us wrong about daily housekeeping being one of those parts.
Running a hotel has always been about creating memorable experiences, but let’s face it things have gotten a lot more demanding. Now, imagine offering something like this on your hotel’s website. Read More on Improving Hotel Guest Experience with Technology 4. What’s Next for Hotels and AI?
What is hotelhousekeeping? Hotelhousekeeping involves more than just cleaning rooms — it covers every part of your property, from the lobby to guest rooms, common spaces and restaurants.
What is hotelhousekeeping? Hotelhousekeeping is all about creating a clean, comfortable, and visually inviting environment for your guests. Housekeeping staff are the backbone of your operations team, ensuring that rooms, public spaces, and even back-of-house areas are spotless and welcoming.
Working at a hotel is a lot of work even when there are only a small number of rooms. Hotelhousekeeping management software can make a major difference in how effective you are at ensuring productivity and efficiency with your staff. Below, we will be looking at seven of the biggest benefits of using housekeeping software.
6 hotelhousekeeping tips The smallest details can set your hotel apart. Whether it's an extra press of the bed linens, a subtle touch of non-chemical room spray, or a perfectly folded toilet paper roll, these thoughtful additions contribute to an exceptional guest experience.
There are many habits that any housekeeping department can adopt to contribute to their hotels sustainability efforts. While many of these initiatives seem like common sense, they may be overlooked or never implemented.
The housekeeping department The housekeeping department is at the heart of your hotel operations. Housekeeping may also provide additional guest services such as turndown service, where they close curtains, turn down beds, replace towels and perhaps leave a mint or cookie on the bed.
In the hotel industry, housekeeping is a crucial aspect that directly impacts guest satisfaction and the overall hotel's reputation. As a hotel manager, understanding and implementing housekeeping best practices is essential to ensure a clean, safe, and welcoming environment for all guests.
What is hotelhousekeeping standard operating procedures?cche cche Standard operating procedures (SOPs) are essentially step-by-step instructions, policies, and processes that guide your hotelhousekeeping operations. They help minimize errors, improve efficiency , and enhance profitability.
Whether it’s managing the front desk or optimizing housekeeping, the right PMS simplifies operations, improves guest experiences, and enhances profitability. What is Hotel Management Software? What is Hotel Management Software? Housekeeping tasks can also be assigned and tracked in real time, improving turnover rates.
From smart guest rooms to mobile apps, here’s how hotels are adopting digital tools to enhance service and stay ahead of the curve. By offering these smart features, hotels create an environment that feels like a home away from home, enhancing the overall guest experience. However, no amount of technology can replace the right team.
Should you skip housekeeping? Sure, some guests think of a hotel stay as a time to be pampered, which may involve a daily delivery of fresh sheets and towels. Besides being unsustainable, daily housekeeping often becomes a logistical nightmare, stressing your team out. But is this really necessary?
Few hospitality team members have as much direct impact on guest satisfaction as those responsible for keeping hotel guestrooms pristine, with no trace of those that have stayed before.
Housekeeping efficiency is crucial to your hotel's operational success. Rooms that get cleaned fast enable you to capitalize on early check-ins and other services that will improve your hotel's bottom line. On top of that, cleanliness is one of the key factors contributing to guest satisfaction.
Hotelhousekeeping managers need to deliver exceptional turnkey service for guests who expect fresh and thoroughly cleaned rooms when they arrive to take well-deserved rests after long journeys.
In hotel metrics, RevPAR and ADR often steal the spotlight, but Cost Per Occupied Room (CPOR) deserves more attention. Whether you’re managing a hotel chain or a cozy independent property, CPOR matters. Here’s how to take your cost-savings game to the next level: Dynamic Housekeeping Models Housekeeping is often a big CPOR contributor.
In today’s rapidly evolving hospitality landscape, choosing the right Point of Sale (POS) system is more crucial than ever for hotels. Recent market research indicates that the global hotel POS terminal market is set to reach a staggering $4.8 What Is a Hotel POS System? What Is a Hotel POS System?
How to improve the housekeeping department is a topic that all hoteliers should think about because by increasing productivity you can also improve the guest experience. A more productive housekeeping team means faster and earlier check-ins are possible as well as turnover from one set of guests to the next, which leads to increased revenue.
As a hotelier, you're likely aware that effectively managing event spaces, such as conference halls and banquet rooms, can significantly boost your hotel's revenue. Hotel banquet and event venue management are no longer just about hosting weddings or corporate meetings. What Is a Banquet in Hotels?
Actabl has launched Alice Housekeeping Refresh. Given the massive fluctuations in housekeeping staff availability over the past year, this latest update can be a tool for owners and operators and it changes the way hotels manage daily priorities and guest preferences, according to the company.
Our online immersive learning course is designed exclusively for hotelhousekeepers and managers, providing a 360° learning experience that combines best-practice videos, audio, and step-by-step guides on each element of cleaning and presenting a guestroom.
Hotelhousekeeping costs per room must be considered when discussing profitability. As you know, labor costs make up a large chunk of a hotel’s operating fees. Being able to determine what the cost of labor is per room will help you optimize revenue per available room and maximize profitability.
For many lodging properties, the housekeeping department employs more associates than any other, often numbering in the dozens or even hundreds. How do you know where your housekeeping associates are at any point in time, and […] The post How Do You Know When Your Housekeepers Are in Duress?
While cost-cutting through headcount reduction or procurement strategies can yield savings, recent innovations in hotel technology now allow properties to enhance efficiency across all departments, enabling each team member to accomplish more with fewer resources. A prime example of this is housekeeping technology.
As data becomes more and more accessible in the hospitality industry, it is taking on an increasingly critical role in daily hotel operations. The Foundation: Descriptive Data For decades, descriptive data has been the cornerstone of hotel management. Knowing daily performance is essential to ensuring today’s strategies are on track.
Such is the case for High Hotels, a Lancaster, Penn.-based based hotel management company that has been working alongside asset management and service optimization software company OpsTechPro for more than five years to automate its back-of-house workforce communications.
Tipping hotelhousekeeping staff involves leaving a small amount of money for the individual employees who clean your hotel room. Understanding the standard for tipping housekeeping staff is important because it is an area of anxiety The post Tipping HotelHousekeeping; What is the Standard?
As a hotel owner you’ve navigated the chaos of permits, watched the first brick get laid, and seen your vision take shape room by room. The next step is just as important— getting your hotel noticed. The next step is just as important— getting your hotel noticed.
As per a study conducted by American Hotel & Motel Association, average turnover rate among management staff is 25% and non-management staff is 50% in the US hotel industry. Hotels have to focus on how to improve the employee satisfaction levels to help retain them in the hotel.
In this article, well answer key questions owners and operators of independent hotels have about room revenue forecasting. Its about painting a clear picture of whats ahead to make smarter decisions throughout the hotel. They will also flag periods of unexpectedly high demand when you can increase pricing and earn more revenue.
Busy hotelhousekeepers need the right tools to deliver on your hotel’s brand promise because what they do day in and day out directly impacts your guest experience. the industry-leading housekeeping and maintenance mobile app from Visual Matrix, prove to be invaluable for a hotel’s operation.
In today's rapidly evolving hospitality landscape, integrating technology into hotel operations has become essential. Example: Consider a hotel that introduces digital check-in kiosks. 👉 Read Also - Motel vs. Hotel: 7 Key Factors for Smart Travelers 3. 2.
While we don’t have the authority to make a judgement on that, we can confidently say that cleanliness is vital for the success of your hotel. Cleanliness is next to godliness, so they say. In fact, 78% of guests say it’s the most important factor in choosing where to stay.
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